To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

This place is average as far as storage facilities go. Not too bad, not too good, but they have…read moreraised the price on us twice in less than 9 months for a total increase of $220. And there is no sign of stopping. I fully expect them to do it again in 6 months or less. They figure that it's too much hassle for people to switch units and that folks will just eat their crappy price increases. The sad thing is that they are probably right. The point is: Don't get suckered by their First Month's low-ball rate. They'll make you pay for it later. Avoid SecureSpace Portland.

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

This review is specifically about Sylvia who works at the West Coast storage facility on Halsey…read more She is outstanding in her knowledge, empathy, and orientation to customer service. She helped me so much as I was moving my stuff out of storage. I have to say nobody else I dealt with at this place during the almost 9 months I had to store my belongings there even comes close. Thank you SO MUCH, Sylvia, for your kindness and humor. You really helped transform what had been a pretty stressful move to one that restored my faith in humanity!! You are totally awesome!

Many thanks to manager Timm, who really went the extra mile to arrange just the right space for us…read more So helpful! The facility looks great, brand-new and conveniently located.

I'm very happy with this location They have been very…read morehelpful and amazing to work with I highly recommend them for your storage needs

I absolutely would recommend this location for a uhaul vehicle! [[And Cascade Park Storage {16015…read moreSE CascadePark Drive 98683 @ 360-260-2255} ]] to family and friends. Kelly is awesome she truly "k"ares about the brand and the customers. She sure is a godsend! I'm grateful and appreciative of her undivided attention once I decided to' just go get the Uhaul! Thank You much Sweet new friend. I hear the other guy in the office is amazing to work with as well!!!! Kelly has the answers you are looking for

Truly an awful experience. No one gave me the code to the building when I first signed up, so I…read morecouldn't access it the first whole day I was renting it. Then they locked up my (fully paid and up to date) unit with a red "overdue" lock. I went by during office hours three separate times, and not only was no one there, no one answered the phone. I had to call the corporate office to get anyone's attention and in the meantime I had to pay for an entire additional month of storage.

Their complex is Infested with rats. Ruined all my bagged clothes motorcycle equipment etc and put…read morea horrible stench on everything i had inside storage unit. Dead rats left on the floor. Rat droppings and piss no good.

Absolutely wonderful. I was able to take advantage of the 3…read moremonths 1/2 price discount. The manager, Amanda, and her assistants were friendly, helpful and answered all my questions directly. I rented a 10 x 30 outside access with roll-up door. It was clean and easily accessible to moving trucks. All the paperwork was sent via text and email to me. Once I filled everything out, I sent back through their automated system. I got the unit #, the gate code and the paid invoice showing that the auto debit was in place. An excellent experience all around and recently my car battery went dead and I got stuck inside the gates. Amanda was gracious enough not to charge me for not making it out by 9pm... we were able to push car out when she opened the gate...once battery was replaced in key fob I was good to go.

My initial move in I had the pleasure of dealing with Melissa. She has excellent customer service…read moreskills and was able to quickly and easily fix an issue on my behalf dealing with move in and reservation. The rates are considerably lower than I was able to find elsewhere in the area, not to mention, access hours are longer then my previous storage unit. Recently, I dealt with some other employee, some morbidly obese gal who was far from pleasurable, who chewed me out for my 5 lb dog sniffing around the grass outside of the property. There is a fair amount of semi truck traffic next door, as well as tenants who drive wrecklessly leaving the property and the grass was a place my dog, and as well as myself, felt safe without the worry of being ran over. There was also an extremely large homeless encampment , 50+ RV's, cars and tents, all along Marx street recently that has been since Removed. However, there is still a fair amount of trash littering the street. With that said, I was also worried that my dog would find something that would harm her. As of right now, I have spotted half a dozen pieces of foil that were clearly used to smoke drugs. My dog is very small and it wouldn't take anything for her to overdose on fentynol. I don't expect trojan storage to clean up the street of needles, foils and human feces, but a little compassion for something that has absolutely no negative impact on their business would have been much appreciated. The comment about the employees weight wasn't meant to be derogatory, i just didn't know the gals name and didn't know how else to describe her

Well, the facility is clean, at least. That's one thing I can say in its favor…read more And Trojan is probably pretty good if you only plan to use the storage for 2-4 months. If you need long-term storage, though, look elsewhere. Once your initial 3 month term ends, rates will go up as much as 400%; I'm not talking about over the discount, but over the published rate on their website. For example, a 5x10 will be $60 for the first 3-4 months (plus discount), and then Trojan will raise the rate to $140 and dare you to move out, and they'll raise it by $10-$20 every year. So look at those rates on the website, and multiple them all by 250% before you commit, because that's what you'll really pay. This location also has tremendous staff turnover, and as you might expect of folks who work for a horrible company for only 6 months, most of the staff are rude, unhelpful, and often unavailable even during published office hours. Occasionally you get a nice staff member for a few months, but they leave for their own mental health (none of the nice staff mentioned in reviews are still working there). The elevators are regularly broken, as are the sliding doors, the carts are missing, and one of the drive-in gates has been chained permanently shut because they can't keep it in repair. Avoid.

Best storage unit facility I've been to without a doubt. It's kept very clean inside, even the…read morerestroom. The staff at this location are top notch, very helpful & generally just good people that will help in any way they can. If there was anything I had to say that wasn't good it would be that it can get very crowded sometimes with cars making it difficult to get through but it's only been that bad one time that I was there for. On a side note, some of the reviews here are either way before I had a unit here OR just ridiculous. People if your not reading what it says before you sign the agreement that's on you. They are very up front and obvious about prices/fees/late fees so you shouldn't count that against anywhere if you agreed to the terms and then forgot later or lost track of time, that's not any wrong doing on their part. Honestly this place is probably the best in Portland, I've had a few.

beware of this company have account set up with payment info in their system EVERY month get late…read morepayment notice and late payment fee search for an honest company that will not try to chge fees when all they have to do is push a computer button and payment goes through then send an email receipt to me this storage company keeps being bought and sold then the customer gets the shaft when new company tries to up grade system find some where else

I rented their smallest unit for one month. I was out of the unit, I swept, took my lock, took a…read morepic of the clean empty unit and told the two chicks in the office I was all cleared out (I was 2 days earlier than I had to be). Since then, it's now been 5 months since I left and they keep calling to say they are going to auction off my unit (which has been empty and had no lock on it for 5months) and they have recently threatened to send it to collections to ruin my credit. WTF ...auction off what ? over 300 bucks they want for a 5month long unused clean and empty unit they know is empty. What the....what?

Kelly did a great job. welcoming and very helpful. will…read morerent here again thank you so much.

If I could give a -10 experience I would. EVERYTHING needs…read morefixed at this place. Someone In My family passed, I needed a unit. Packed up the car and tried to enter my unit 3pm 9/5/25. My access code lets me into the loading zone( where only 5 cars can fit comfortably- do watch out if your behind cars, you will GET STUCK THERE TILL OTHERS ARE DONE) The door code says the property is closed, no access. I call customer service and they said they fixed the issue but by the time I was able to get someone on the phone 45 min kater ( BECAUSE NO ONE WORKS ON SITE EXCEPT FIRST 15 min of the day) I talk to jack ir John the property manager (twice) and he doesn't give me an further or specific details about how to access space. I go next Monday to unit and my reservation says FLOOR1 but my unit has a B in front of it - so the employees expected me to know the B meant basement and they didn't know why it says floor 1 on email reservation or why my code let me on floor 1. On the last phone call John finally proceeds to tell me my unit should have had a blue zip tie with welcome information etc. and at this point Im so fed up with the stupidity I will pay more elsewhere. It took 5 phone calls to get someone to cancel my reservation. I am beyond frustrated and will put a bad review on every single platform I can. I will pay gal $45 more dollars and get someone actual customer service.

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied