I had a unit here for over three years that I used for both work and personal storage. The only…read morereason I had to leave was due to a personal move that allowed me to store my items at home. The staff is friendly, attentive and always willing to help. Even when I desperately needed to get into my space and the elevator was being serviced, a member of the staff personally walked down the stairs carrying a very heavy item for me. Great downtown location and parking has never been a problem. Definitely recommend!

Was not the type of storage that I need. I want secure, long term storage without the hassle that…read morecomes with unresponsive staff. If you care about your items, invest in your storage and your security

We told them the size of the apartment but they brought a truck that was too small. Then they tried…read moreto get a bigger truck. Finally, they used the smaller one anyway. We paid for the time to figure that out plus one more mover added 45 mins later. They were quick, but clearly, 2 of the 3 movers had little experience and were really not up for the heavy lifting. They rushed through everything and were reluctant to put things anywhere but the garage. To be honest, I did not WANT them bringing more into the house because they were getting careless. In the end, we had A LOT of broken items. We had a number of heirlooms that were shattered, not cracked, shattered. They even managed to completely shatter an entire case of glass jars that were still in their original box, as safe as could be possible. This only could have happened if a stack of boxes fell over in the truck. I moved 4 houses this year already. These were the most inexperienced and least customer focused as well as the most costly yet.

Great movers who are hard working, respectful and have good attitudes…read more They have EV trucks too which is cool! Shoutout to Dominique, Josh and Alexius (I believe that is their names)!!

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

I have had a 10x14 storage unit at this facility for just over a year and, in that time, my rental…read morefee has been increased by more than 150%. When we started, my "introductory rate" was $103 and the following month it was $183. 3 months later, it was increased to $246 and, at the beginning of this year it was increased again to $279. There is an ongoing promotion and special introductory rate combo where the same size unit is $51 for the first 2 months (the promotion states "Half Off 2 Months") and then $102 after that. Upon seeing this, I thought I might go into the facility to try to negotiate my rental and was met with absolutely no flexibility. I was told that the current promotion and subsequent rental fee was only a promotion and did not represent the complete cost of the unit. When I asked if there was anything they would be willing to do to work with me, they simply stated that rent increases are normal for everyone and they were unable to make any adjustments. So, I will be vacating my unit before the end of this month because of these unreasonable increases.

I highly recommend this storage facility - it's safe, super clean, well-light and I feel very…read morecomfortable storing my things there. It is competitively priced and I was given a good offer for storing my things long term. I find the location very convenient and access to my unit is super easy. The staff is wonderful and very helpful. Gavin and Carabelle have been especially friendly and helpful. Thank you!

I've found Security Public Storage to be truly exceptional--from their attentive staff and fair…read morepricing to the sense of safety I feel both on the property and with my stored items. I've used one of their larger competitors before and, while their staff was also great, the big-business practices were not. I'd much rather support a company that values its employees, respects its customers, and doesn't monetize user data through its app. If you have a choice, go with SPS--they're the full package. Special thx to the manager, Gavin.

I have never had this type of personal and exceptional service at a self-storage. I was personally…read moregreeted each time by the friendly and attentive front desk staff, especially the two female attendants. Two different experiences I think prospective customers will find useful: 1. I wanted to downsize a few months into being there when I had settled into my new place and expected to be told to wait until a new month but I was able to move that day. 2. The amazing customer service in this case cemented Downtown Storage as my future company of choice forever! I got a bigger apartment and was gradually moving my things, I met someone at the unit to sell some storage tubs and dropped the money outside my car by accident, I thought I'd dropped it somewhere between my car and apartment though. Within 10 minutes I had a voicemail from Monica (one of the attendants I mentioned above) to let me know I had dropped something (my cash). No one would have ever known the difference and I never would have thought I lost it there, it was not a large sum, $10, so it would be unlikely anyone would cause too much of a fuss, and she not only put it aside but also took the time to call me and leave me a sweet message, even held onto it at the front desk for 2 days until I could make it back into finish moving my things out. On top of that, I moved out on the 3rd and instead of needing to give 30 days or pay an entire month, I paid a prorated amount, not something that is usually done other places. The facility: They have 4 bay parking spots w/ 6+ street parking spots that are almost always available. Unheard of in Downtown Portland's Pearl District. Inside is immaculate and well lit. The units are all indoors keeping belongings safe and temperature controlled. There is a wide array of unit sizes and dimensions, as well as having a significantly lower price point than competitors in the Pearl, all of Portland Metro really. Cons: If have any complaints (they would never stop me from returning or recommending to someone else) is that the hours are limited with no after-hours entrance, which I think is to keep homeless persons from camping inside rather than the street which is a huge problem during the pandemic and the city is a ghost town. ( I understand this is a thing at the Public Storage nearby). And there is usually a tent or two across the street with loads of flotsam and shopping carts that they never seem inclined to clean up after themselves. That is not something they are responsible for but it is off-putting.

My mother and I had to complete a new lease for her storage unit and both Sara & Krista were so…read moregreat to work with. The process was super easy and only took minutes. A couple of weeks later, I had to put some things in the storage unit and Isaac was kind enough to got a step stool out just in case I need it. All personnel (Sara, Krista, & Issac) that I intereacted with had great positive attitudes, execellent communication skills, and were super helpful if I need anything. I highly recommend Downtown Self Storage for anyone who is looking for a place to store their things.

I looked at several storage places before renting here, and Broadway Storage was easily the best…read moreoption. Kendall and Kristoff were both really helpful, answered my questions, and made the whole process straightforward. The place is clean, climate controlled, and feels secure, which mattered a lot to me. After seeing a few other spots, I felt much better about renting here. Glad I found this place.

They just allowed someone to take all my things out of the storage unit. I don't even know who has…read moremy stuff.

Bill was easy to work with in planning - by both text and email. Randy and Ray, the movers, showed…read moreup a little early, worked with a maximum amount of efficiency and care. The rate was reasonable - in line with others in the local business. I really couldn't have been happier.

I inquired with this company for moving services through Yelp. They responded to my inquiry in…read moreabout 24 hours. I found their quote to be very reasonable, so proceeded to attempt to book their services. I tried contacting them multiple times. I even clicked the confirm appointment button that was sent to me though messages. I was never contacted back. I found it super frustrating that they would allow a customer to get away because they are too busy or do not care to respond to contacts. Their prices are very reasonable, but the lack of customer services makes me wonder how they would be on the day of moving. Would they even bother to show up? Communication is definitely lacking here. I ended up going with another company, Oregon Trail Movers. They were very responsive and made sure to call me back right away after I left a message. Their prices are very reasonable as well and customer service is spot on. At least I know they will show up on the day of! I do not have to wonder.

My experience with Public Storage was terrible - including predatory price increases, insufficient…read moresecurity (including 2 break-ins in 6 months) and poor customer service/responsiveness. The TLDR summary is -- stay away and find a different solution for storage! Public Storage offered a good initial price compared to competitors in the area, offering me a large storage unit for $424/month. I expected an increase, as it is known that this industry lures you with low initial pricing, but the experience I had is nothing short of "predatory". In the 4th month, the price increased by 39% to $593. I was surprised by the magnitude of increase but continued using the storage unit. About 6 months into my lease, I experienced a first break-in where a pry-bar was used to open metal corrugated doors on the unit, by bending them out of the tracks. My storage unit was at the end of their building, and they did not have adequate security camera coverage. Multiple items were stolen from my storage unit, which amounted to an eventual ~$1500 payout from their third-party insurer through Orange Door. Public Storage was not able to provide another large unit that could fit the contents at the time, so I had to move some more valuable items out (time/effort/expense) and asked them to repair the unit as soon as possible and install a new security camera that covers the end of the building. It took them over 2 weeks to install a plywood cover over the broken door, and 3 months to repair the door (without further securing it). I left Public Storage a key to my unit to facilitate the repair but had no idea it would take 3 months like this (more later). Throughout the whole ordeal, I also was never successful in getting any additional security/lighting or protection added to this part of the building. Shortly after this horrible experience, I was contacted (8 months in) and told that the price was increased to $755/month - a 78% increase since starting the lease. After spending a good amount of time on the phone, the local office reduced that to $633 for "3 months" and I started to make plans to vacate the unit. After planning to move out, I returned to the unit to find that more items had been stolen from the storage unit. Since this happened while Public Storage had access to the storage unit, I contacted their management and suggested they investigate (and filed another police report). They claimed that another break-in had occurred, and they had already repaired the unit again. They had not reached me about either the break-in or the 2nd repair. Throughout the issues, I found it difficult to contact the company representatives. They do not really work through email or text messaging and often don't answer the phone during business hours. I also made 3 separate trips to try to collect the shared key during clearly posted business hours, but there was not employee available onsite. When I did reach local representatives, they were generally nice and helpful. At the end of the ordeal, I asked for a 1-month credit due to poor security and overall experience. This was granted and showed up on my credit card, and I put this behind me (or so I thought). Several months after putting this behind me, I was contacted by a regional office for Public Storage claiming that I was granted a one-month refund that I should not have received. I explained this over the phone to the regional representative, and his attitude was one of complete ambivalence as I relayed all of the issues at which point he told me to pay, or he would send my account over to a collection agency.

This has been my favorite storage experience out of four different places I've used across the…read morecountry. The staff was genuinely warm and helpful from the beginning, and the facility itself is easy to access, super secure, and well-maintained. I felt at ease every time I stopped by -- highly recommend!

Amazing service at this location! Brandee is the employee…read morewho has helped me get my unit set up. They are so patient, kind, professional, and time efficient! I was able to get my storage unit same day & have been provided with excellent customer service due to Brandee! I can whole heartily say that Brandee is an employee that is ethical & for the people. Decent pricing/good deals. Large freight elevator on sight plus free dollys !!

Everyone in the office is so helpful, it's actually very clean. I would recommend this place, they…read morealso had a deal going on & you can bring your own lock!! The elevator is a little tricky to handle but spacious when moving stuff down. Good security as well! Definitely recommend if you're looking for a place close to downtown