I had a unit here for over three years that I used for both work and personal storage. The only reason I had to leave was due to a personal move that allowed me to store my items at home. The staff is friendly, attentive and always willing to help. Even when I desperately needed to get into my space and the elevator was being serviced, a member of the staff personally walked down the stairs carrying a very heavy item for me. Great downtown location and parking has never been a problem. Definitely recommend! read more

Was not the type of storage that I need. I want secure, long term storage without the hassle that comes with unresponsive staff. If you care about your items, invest in your storage and your security read more

Great place to store your stuff! Everyone was helpful and friendly. Great location and very clean and organized. Definitely recommend. Good price too! read more

We've stored our stuff here for nearly 3 years and have been extremely happy with the security and service. It's in an ideal location - just off the freeway so if you have a U-Haul you don't have to navigate too many city streets. Plus they have several loading docks to accommodate any amount of stuff. With any storage facility the biggest concern is security. And this place is locked up tight. The entrance is like a command center with TVs and monitors. It's staffed from open to close and everyone has to sign in and out. That's awesome. Once you're inside, there are cameras everywhere and all the windows are wired to an alarm system. There's probably a few security snipers in the rafters - but don't quote me on that. read more

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I highly recommend Johnson's if you live downtown. The people are so nice and helpful and my unit was perfect for storing my collection of ski, water, and art stuff. I was within 3 blocks and could easily walk to grab stuff or drive over. The bays are easy to access or the 13th loading dock for big stuff. There's Parking Kitty on 13th across from the loading dock. Johnson's is a welcoming place in a very cool brick building. There's restroom availability and a large freight elevator for upper floors. P.S. Kure is across the street for a killer smoothie after a crazy move! read more

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Customer service and overall price is better than anything I've experienced in the past as far as storage goes definitely recommend for anyone needing storage read more

I've been storing things here for over two years now. The staff is always helpful and friendly. The place is clean and I feel my belongings are as secure as they can be. Sometimes parking and access is a bit of an issue. But that can't really be helped because it's located in the Pearl on Johnson and 13th. The location is close to me and the prices are very reasonable. I will continue to store here. I'm really pleased with them. read more

Overall, the staff are friendly and they made things fairly easy. I ended up asking a lot of questions and they even ended up answering a few I wouldn't have thought of. It's a bummer that they've taken on a policy that won't allow you to get refunded if you plan to move your items out at the beginning of the month. That seems like such an outdated policy for these times and honestly makes me think they're just not getting enough business if they have to charge people for a full month they're not using the unit (and they have to keep it empty). Either, they need the money or they're okay with turning away the business if someone were in need of that empty unit. Both do not reflect well on a business. Moving truck was easy to back in. Space was clean. Staff are friendly and willing to answer questions. It would have been nice to get a verbal warning about the payment policy so that way I could coordinate moving items out. read more

Very friendly service! I've been a customer for over a decade and am finally getting around to writing a review. The place gets a solid A+ for cleanliness, organization and competent friendly staff. I can always count on them being there with a friendly greeting and a spotlessly clean loading and hallway area. If anything is amiss - like yours-truly-the-knucklehead forgetting to lock his locker, they will put a secondary lock on it when shutting down for the night, and call/email to let you know. I greatly appreciate that the staff sends timely emails and is always very professional with their paperwork and receipts. The building itself is quite nice with covered and secure loading area, heavy brick walls, climate control, excellent security and very well maintained doors and elevators. The staff sweeps, mops and cleans it on a continuous basis all day - the bathrooms are spotless and the floors always fresh swept. read more

Through eight years of storage I found this facility convenient, clean, well maintained, well staffed and secure. The staff is efficient, helpful and friendly. They often went above and beyond, especially Jesse. I finally purged enough to give up my storage unit, but sure do miss chatting with the friendly staff. read more

I have rented a unit at Downtown Self Storage for 3 years now. The team are always friendly and professional. The facility is always extra clean, safe and secure. Recently, the team helped me with transitioning to a smaller unit that better fit my needs, at a great price point. I highly recommend renting here if you need a storage unit. read more

Oops! I was a dummy beforehand when I said there was only one dock, as there are actually two. Upgraded to a full 5 stars!

Friendly and helpful staff, good prices, easy access. Everything you'd want in a great location. We would highly recommend.

I and my niece have been in and out of Downtown Storage for over 10 years: convenient location spotless, including the toilet facilities safe and secure sign in/out courteous staff, office always manned parking pretty good hours are great work with you to scale down and or find a larger unit depending on your needs Ideal for the transient life we all now lead. - a New Yorker read more

We had a storage unit with Downtown Self Storage for many years. There was a leak when we moved in that the manager attempted to fix. However, when we moved out, we found that there was significant water damage to our belongings. On top of that, we had a rodent problem even with regular placement of mouse/rat bait. Over half of our boxes were infested. There were feces and urine stains on many of our fabric goods, some of which were so bad they had to be tossed. The customer service is awful, with the exception of Jeremy (who is a gem and frankly I don't know why he works there as his talents are wasted on this business). We had a house break-in and our credit cards were stolen. When we went into the unit a couple of months later, the manager told us that we had late fees associated with the card not going through. When we asked why he did not call us to get a different credit card number, the manager said that an email was sent out to notify us. We never received that email and when we discussed this with him and asked for the fees to be reversed due to the burglary he said he would not do it. We also have a storage unit in Washington. In the same situation with the stolen card, they called us to get a new credit card number and did not charge us a fee to do this. This is good customer service. To top everything off, we had to call multiple times to request a refund check for the balance they owed us when we moved out. Jeremy came to the rescue to get this taken care of, but it took three calls to get it done. This storage facility is in such a good location that the staff and business practice policies do not have to be good. They have no competition, so who knows if they will up their game to improve their disinterested and lack luster customer service. We recommend you go elsewhere. read more

I'm becoming an expert at moving and storage, I don't see an end in sight. Fortunately, I have chosen Downtown Self Storage on Johnson. I never thought I'd say this about storage but I really enjoy being there. The staff make me feel welcome, the place is incredibly well kept in an historic building, always clean, warm and safe. In the past few years I've used at least 8 storage units in three cities, at least four of which were at my absolutely favorite, this one. Movers with giant rigs, private cars, me and my roller cart on foot,,,,whatever we need, we are accommodated. I'm down to one unit now and making no promises it will be my last. I really like it there. read more

Arrived at store 10 minutes before closing to buy boxes. Employee would not let me in. When I told him I was just there to buy boxes and that they didn't close for another ten minutes, he responded by telling me that they in fact closed ten minutes before the posted closing time. If I had showed up ten minutes before closing to rent a storage unit I'd understand, but to turn a customer away who just wants to buy boxes ten minutes before closing time--that's just lame. read more

Move wooden cards around in tight quarters. Only three parking spot (sometimes 4). 2 of which need a temp permit from the front desk so you dont get a ticket. Poor online payment system. Mendicants use the restrooms for daily hygiene routines. Poor hours: M-Sat: 0800 - 1800 Sun: 0800 - 1600 read more

We were looking for storage space in Portland and thought we'd give this place a look. Price on par with most other storage companies, about $70-75 per month for a 5x10 space. Coupon available on their website. Allison, the staff member who helped us was very nice and down to earth. They even gave us a $5 Starbucks gift card for stopping by to look. Cons: Old, old building. Not much parking available. No place to park the u-pack pod for a couple of days without getting a permit from the City. I realize that's pretty typical for a downtown establishment, but I'd rather invest somewhere a little less spooky (dark, old dingy units) with better access. read more

Great staff, seamless service. Would recommend this company to anyone! I toured a unit and rented it same day.

Always friendly every time I went in there. Jesse was very helpful for the year and a half I had a shed there. Only reason I left was my new place has on-site storage. read more

I have been using this storage facility for over a year and it is the best experience I've ever had with storing my stuff. The staff is always super friendly and helpful; Jesse in particular has been incredibly kind and overly accommodating with me and he is someone I look forward to seeing every time I visit. This is the last facility I will ever use because I've had such a good experience that I don't want to use another facility ever. I highly recommend using this facility for your storage; you will not find a place that is more helpful and easy to use. read more

I have used the storage center near my Pearl District condo for several years and I am very fortunate that it is close by and that the staff have always been extremely helpful. read more

I've utilized a few storage units at Downtown Self-Storage (Portland). The units have been suitable and the customer service exceptional. I strongly recommend Downtown Self-Storage for your storage needs. read more

I have had stuff here for about 4 years. It was a convenient location and I really like the place. The people are very nice. Never had a problem with anything. I'd definitely recommend it. read more

The staff are incredibly helpful and pleasant. Had a 10x5 unit for over a year and always was a comfortable place to come and sort through stuff in a charming old garment factory turned warehouse. read more

For the location you cant beat the price! Facility is clean and staff is friendly (even with me being the queen of breaking glass). Really with they had better hours and I'd be sold as a long time customer. Was skeptical about the few spots for loading and unloading but honestly NEVER had an issue. And the sign in thing was odd, well basically a new thing to me. But I do understand having a business blocks away that it was merely for customers security and can't knock on them trying to help. I'll be back when they are open later ;) read more

Have used this location a few times. Really happy with how we were treated and the team here. If I had a wish is that there was either another elevator or a way to "shock"those who don't close the doors. We will use again if the need arises. read more

This place is exactly what you need for short term storage needs. The staff are very friendly and helpful. The old elevator is awesome and gives you a very vintage experience. Units are clean, heated, and well lit. Moving supplies are sold here too! Boxes of every size and paper wrap for your relocating needs. There are two bays to back up into, which makes unloading onto the provided carts a cinch! Prorated rent for mid month rental made this experience cost effective! And bonus... Free coffee tokens for across the street! Keep up the good work! read more

Everyone here was very helpful and accommodating. They made check in and out painlesss. They always offer to help find ways to make things easier for you. Loading dock Is great. Prices were very fair. I would definitely use Theo services again. read more

The staff at Downtown Self Storage was informative, responsive, and personable. While I was storing my large items here, they were running a special and I was able to get a discounted rate of rent which was amazing! Lastly, they are flexible with move out dates! read more

We loved everything about this storage facility! Great hours, amazing staff and large units! Would recommend for anyone looking to to store downtown! read more

The staff here are all so nice and friendly!! Makes my weekly visits to my storage unit pleasurable. Plus I love the vibe of the old warehouse as a storage unit. read more

This was the best grouo of staff...., helpful, kind n listened to all my needs 4 storage. It was clean n I felt safe going in and out by myself. Highly recommend. Great Location 4 me on Johnson n 13th NW. read more

Unbelievably clean. Well maintained. Knowledgeable and helpful staff. Reasonable price. Exceptionally pleasant and friendly staff. Highly recommend using Downtown Self Storage in the Pearl. We used the facility twice during moves. Both times we were very happy with the service, parking space, size options, and cost. read more

Have used this place for about 5 months so far and have no issues. Living in the Pearl or any downtown location usually means smaller spaces and if you need storage, this is a perfect spot. Easy to get in and out of. I can usually pull into the loading dock easily and if not there are reserved spots across the street. Yeah the building is old but everything works, is clean, and well maintained. I don't think it is creepy at all and the staff is very friendly. read more

I have used Downtown Storage in the Pearl for several years for my personal use and for my business. I have always been very pleased with the service, ease of access and the quality of the storage space. The staff is always very friendly and attentive - they never bat an eye at the fact I always make them look up what my storage unit numbers are when I come in :-) read more

Really like this place. As far as having to leave your belongings behind somewhere this one actually made me feel secure everything was ok. The place is CRAZY CLEAN which is amazing to pull off for a storage complex. I love the staff, they are all so nice and kind and helpful. Also good loading docks considering there is absolutely no parking in that neighborhood. read more

I had been ill and informed the company that the payment was on the way, on the day of sending payment. I always send my payment priority mail and as luck would have it, the priority mail was 3 days instead of the sometimes 2 days until receipt. I was charged a $20 late fee and sent that $20 along right away because the tone was very disagreeable about having $20 in their hands within 6 days. ( From the implication of their threat I wonder whether they have commandeered my stuff) I do not recommend these people and their capricious disabling of the convenience of online payments. In all honesty, this last month has been an anguishing RIP-OFF and I am planning to vacate my unit within a few weeks. Speaks volumes: how difficult it was to find a review site that did not involve an overabundance of personal information. Sig Heil! read more

We are very impressed with this storage unit facility, it's always clean and well managed. With it being downtown parking and access can be a challenge, however we have not have any issues getting access. I like the fact that it is well lit there are no dark spaces or corridors. read more