Nancy, Matt, and Kim have always provided me excellent service. They keep the facility, clean,…read moresafe, and even had the lot repaved. I've had this unit for over a year, almost two. In that time, I've never had an issue, even when my payment bounced one month. The staff has always addressed my needs in a friendly and reliable way. I highly recommend a storage place of Clackamas for professionalism and quality. They are not the cheapest place in town, however, I believe they are undercharging for the conveniences offered.

Fantastic storage place. I have been a customer for many years and nevr had any issues. Tae area is…read morealways clean, geasswell taken care of and friendly manager, Matt. He cares abou his customers. If I had any complaint is the price increase every time you turn around. Great job Matt.

After renting from this company for nine years I'm leaving....They had some people using drugs next…read moreto mine and did not notify me and got rude about it and said the smell in my unit was from the clothing and rotten food left behind. Not the drug paraphernalia from smoking meth and fenenyl. And needles. I called the Gresham Fire Marshal and I believe they are retaliating because I turned them in for not cleaning it up in a timely manner.

Kelly and Bob are great. Very helpful and accommodating. Clean facility and secure as well…read more We were there for 2 long days moving storage which was in unit for close to 3 years. We did have to leave a few things behind. Great price to have disposed of. I definitely recommend and will be back.

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

I only gave four stars because the prices are ridiculous and I think they try to hide that. But I…read morelove Miss Victoria! Every time I speak with her she make sure she gets on any problem I may have or it's just fun talking to her she really loves her customers and really wants to take care of them and that is obvious. I asked her the other day why she wasn't employee of the month and she didn't know but if you're listening out there, Northwest, it's time to make her employee of the year I only stay with this company because of her.!

I have used this place twice for business storage and they are always very helpful and kind. Never…read morea problem!

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

I used iron gate for 8 months this year - super secure clean units behind a gated entry code. Price…read morefair. They also do boats / rv storage at decent rates. Highly recommended

Very clean and well maintained. Staff is friendly, professional and very helpful. They noticed an…read moreerror with my contract and called me immediately to ensure everything was correct going forward. I am moving which is stressful but they made everything easy and pleasant. Very impressed!!!!

This place is great. It's a great step up from Washougal food center for reserving a moving truck…read more We loved the new office room - it's very open, spacious, clean and inviting. Our storage room was clean and conveniently located. The staff was super helpful all along the way with our reservations. Only complaint is how small the corridors are for driving.

Returned our Uhaul rental after moving…read more The directions to this place are off with the navigation, actually was taken to the parking lot across the street. This is a terrible track to get the truck to the actual office, it was very difficult driving the uhaul around the corners. The office is pretty dirty and there was a dead spider on the wall. ew.

Be wary of this place. Your possessions will not be protected. Had my unit broken into and…read moreeverything stolen and was told there's no security footage or anything they could do other than to have me file an insurance claim.

Their automated phone system is the worst. Their open sign is up but they are away from the office…read morefor another half hour.