Poor, Think twice before signing your rental lease here. The mgr here just takes care of his own peeps I was there for 6 years and the monthly charge went up $50-$100 it just got raised to $600/mos. Not worth for that grungy place with all moss, mildew and spider webs not to mention the leaves and dust that gets blown into the locker!! He also said that he's helped customers by moving them out when the cost gets high and move them back in as a new customer( corporate needs to read this) but when I asked him he gave an excuse!!! Making like he didn't say such a thing. Very unprofessional. read more

Renting here has been a nightmare. I have been overcharged multiple times and no one in the office has a clue about what is happening or what they're doing. I've spoken to three people now and they're very friendly but just keep messing it all up. I was charged a total of 90 this month for what should have been $30 rent, and going in to ask for help has just made it worse. The facilities are clean and look safe but the billing issues are not worth the cheaper prices. read more

The office employees are fantastic but the company itself is a mess and takes zero accountability for inconveniencing its tenants. The elevator in my building has been down for two months and I've called every number no possible to try to push progress forward. They haven't compensated or discounted anything for the tenants on the second floor this whole time. Separately-twice, I've shown up to my unit with an extra lock on my door which should only happen if a bill is late. I have an automatic monthly payments though. The first time it was a mistake because they had written down that I was in a different unit, even though I chose it on a physical walk-through tour of the building. I did not book it online. Then months later, there was an extra bolt on my door and when the employee got back from his lunch break, he saw there was no reason for it and took the lock off. The manager, Don, has some explaining to do. read more

Communication is very frustrating, as is there whenever-they-decide-to-be-there office hours. They always state they are short of people, but then they should put their office hours of when they are there on the answering machine and post it on the door. I have gone there several times driving 200 miles to get business taken care of with them and they aren't there, nor do they reflect this on their answering service. If I would have known how much they wouldn't be there over these past few months, I would've gone elsewhere. I'm always stressed that I can't get my payment in on time due to their flaky professionalism. Additionally, doors weren't secure and locked when I went to my storage and they blew it off. They seem clueless when I ask them questions to make sure my building is secure, and they don't understand what I mean by the door not being locked. How do you explain that a door was left unlocked except to say the door was left unlocked by prior people, and asking if they check them every night. I never got an answer so I don't think they check the doors. They say the gates are locked after hours (9 pm I think), but from the time that the office closes to the time that the gate closes for the night, there is plenty of opportunity to get into the open building snd steal our stuff. I keep praying that my stuff stays safe until I can move out of there. Worst storage ever as far as feeling safe and not stressing over late fees from them not answering phones to take my payments. read more

I'm writing this review because of the awful communication this place has. I was just charged $180 dollars for not giving a 30 day move out notice- which, fine, whatever, it was on the contract. However, on the day I had called not only this place, but also their online support, they didn't bother to mention that?? They assured me that I'm good to go, and I thought I was. Until they sent me multiple late fees and additional lien fees. Great that they waived off the $20 late fee but thanks that I have to pay $160 because of the incompetent communication this place has. I paid my rent in June. I realized I didn't need the storage unit anymore due to change in plans and finances. I never "moved in," as I never moved my stuff into the unit or got a lock for the unit. I told the representative this and that I would like to cancel since I don't need it anymore. The representative told me I was "good to go" I tried calling multiple times after the bills, no answer. Their online website support is not to be trusted. Not to mention, the first day I rented, their system was down, so I had to go there in person, fine, that's alright. I work from 8:00-4:30pm, I had to rush here after work, and had to wait an extra hour because of the representative. He reassured me that I would have access to the storage unit after office hours since gate access will be open until 9pm and he'll leave my storage unit unlocked. I come back thirty minutes later with my stuff. We couldn't find our storage unit, but after looking for 30 minutes, we finally found it, and the building access was locked. I couldn't get in. It's 7 pm. This place is not closed yet, there were also people going in and out. I had to come back on Saturday to finally gain access. First, the building access was broken. Second, my unit wasn't even unlocked... Just talked to a representative today, and he said that I would be able to pay off the fees online since I didn't have my wallet with me at the moment, I couldn't pay over the phone. I went online, and my account is locked. I couldn't pay it online. That's another thing they gave me the wrong info about, I guess. I have to try to get a hold of them for an entire day just for one simple thing... Sure, they were nice enough. But this place is the worst if you're busy, as they don't even bother to contact you properly, and they're hard to get a hold of. If I could give this place 0 stars, I would. read more

Hello my name is Shawn Gintz, i am currently renting a 5x10 unit here at Iron Gate Storage. I would like to thank the residential manager Don Jones for helping make my decision at renting here. Iron Gate Storage has individually alarmed units making my belongings safe, easy access until 9PM, onsite management, personalized security code, climate controlled units, free moving trucks upon availability, 24 hour monitored security, and an awesome friendly staff. This facility in particular is very clean, organized and upbeat friendly smiles. read more

Iron Gate Storage - Mill Plain - Thank you Don Jones and Kristin Jackson! - Self Storage Near Me - Vancouver, Washington

My experience here was horrible. Walked in with a few simple questions, didn't expect the customer representative to go off on me. I wouldn't recommend this storage facility to anyone! read more

Iron Gate Storage - Mill Plain - #worst place - Self Storage Near Me - Vancouver, Washington

I have come back to this facility multiple times because of the hassle free experience and great customer service! Don is very helpful and even in the midst of a super busy day, he always stops to greet the next customer. I have always felt that my items were well protected and will continue to come back for all of my storage needs. read more

This review is solely because of my experience with Don. Long story short, our vehicle died in our unit (always back in!) and Don used his personal vehicle to give us a jump. His act of kindness reflects positively on Iron Gate. Thanks again, Don! read more

Was looking online for storage facilities. We are in the process of getting ready to sell our house and will be eventually moving to Las Vegas. But we needed a place to store furniture per our realtors advice to make house look bigger. There were many choices to choose from. I called a few of them and when I called this location Don answered the phone. Right away, just by talking to him I felt comfortable and welcome, and that was even before getting there. Don listened to me and gave us a break on the current months rent (it is near the end of the month). He also honored a discount that I had seen elsewhere even though he did not need too! Once my wife and I got there with our two kids (5 and 4) he gave them a toy to play with and let them keep it too! We quickly got the paperwork done and ready for us to start moving items in. But in talking with him he found out that we had moved from Hawaii. We then found out that we both had worked for another world wide company (at different locations). But he then said that he knew someone from that company that used to live in Hawaii. That's when we found out that we had a common friend. Funny how small the world is. Overall so far I would give the highest ranking I can. I would recommend seeing Don here at Iron Gate. Personable, engaging, friendly and a pleasure to do business with. Tim F. read more

Best customer service, convenient location, easy in and out. Don is fantastic! Always a pleasure to work with and patient with customers like me that can never remember there unit number ;)p read more

Nice, clean facility! Price was great and even tho we just needed it for a month or two the staff was very accommodating and friendly! If we ever need a storage unit again we will be back. Nice wide hallways and plenty of quality carts to haul your gear in and out. Thanks Ace! read more

The reason I chose Iron Gate storage in Vancouver was initially because of the professional customer service I received over the phone. Don was very helpful answering all my questions. I could tell he truly wanted to help me find a comfortable and affordable place to keep all my personal belongings. I also appreciated how personable he was, not only on the phone, but in person as well. The property is well lit, secure and very clean. Don cares about this property and I feel safe keeping my life within the Iron Gate! Thank you, Don. You helped make my move effortless. read more

For me the location is key. Great location. There's individual doors to the group of units, not just one door and a long hallway. Such an easy access to units. Units are secured, alarm, cameras. Each unit does have its own individual alarms. Don was very helpful. Professional. Made switching units easy. Helped me look for the right one. Thanks a lot. Well maintained facility. Always looks nice and clean. read more

Kayla was the person that helped us out with our storage rental. She was very friendly and informative! She answered all our questions professionally. Great customer service. As far as the storage unit themselves go, they are easily accessible. I've had two knee surgeries in the past and the fact that the unit are in single levels, that helps a lot. When the units where shown to us, we were very impressed on how clean they are. The people at Iron Gate really value keeping their customers happy. I'm glad we chose this storage unit company over their competition! read more

Husband and I were looking for a storage unit to make room for our new baby due in a couple months. We wanted to clean and secure location where we felt safe. After driving by a few places and comparing prices, this facility meet our needs. We were able to easily make a reservation. Upon arriving, we saw that everything was incredibly clean and safe. We felt very comfortable right away. The property manager, Don, was gracious and welcoming. So happy we chose this place!!! read more

Great move-in experience! Facility is very modern and festively decorated for the season. Property Manager Don was friendly, clearly described the amenities of the unit, and provided excellent customer service. read more

This storage facility is very well maintained and very reasonably priced compared to others I've shopped. Don was extremely helpful in getting us all set up. Definitely recommend for your storage needs! read more

Very nice units, security is great and very friendly service! Definitely recommend. Don was very helpful, thank you for your service.

We moved from Montana and looked at various storage companies. We are exceptionally happy we chose Iron Gate Storage. Don was great to work with. Great personality, very helpful...an all out awesome guy. The units are secure and individually armed. Don lives on site. Knowing that our belongings were safe and secure put us at ease. If we ever need storage solutions again, we will be back. I would highly recommend this company and this location!!! Great job!! read more

The facility is clean and secure. The on-site manager and employees were very friendly and professional. The rental terms were clear and understandable. I used Iron Gate Storage for only a month, but I would use this storage site again. read more

Don is great to work with and very helpful!! This is THE PLACE for your storage needs. Never had an issue and great customer service. Two thumbs up! read more

Clean well maintained. Their security measures we're even better than I was expecting, and smooth jazz is pumped into the units so your junk won't get lonely or bored while you're away. Manager was friendly and efficient. read more

Don jones is the best very professional and knowledgeable. Rates are very reasonable compared to others.

This storage facility has first class friendly service provided property manager Don Jones along with excellent climate controlled units and security infrastructure. Great hours of access to all storage locations within the property. Very happy with their services. read more

The only reason I came here was because of the reviews. Don helped me and made the process so simple and quick and gave me the best deal! I would 100% recommend storing your stuff here. When you have to move it's always stressful and a pain and it definitely makes you nervous knowing that you can't have everything you own with you. I feel confident that everything will be okay! read more

Iron Gate Storage works overtime to make sure you're comfortable and assured that entrusting them with your valuables is going to be a rock solid endeavor. Don and Kayla are running the facility with a very welcoming professionalism that has convinced me that my precious valuables will be above and beyond secure. Would recommend to anyone that is looking to walk away from a storage experience with confidence that their items are in good hands. read more

Rented a unit today and what an easy process. Dealt with the manager Don who is a delight! Very helpful. Showed us several units. Reasonable priced and even pro-rated for the day we move stuff in. Clean well lit and easy access. Reasonable hours, great location. Recommend highly! read more