I was warned that they increase their prices often, but their manager assured me that doesn't…read morehappen. So 3 months after I rented a storage space, the price increased by 1/3! From $99.50 mo to $149. No warning & no explanation. Beware!

STAY AWAY! Literally 3-6x the price of right down the road. Limited hours. Paid over 1000 dollars…read moreto store my stuff there for a few months, came in maybe 4 times. Code didn't work half the times. Cut my hand badly on their door as it is extremely sharp.

Got a small storage unit. The guy was professional and nice. Also there's a pokey stop here so…read morethat's good. You can buy a lock from them for $10. The unit was clean. And we got a special for half off for the first three months. We havent moved anything in yet but it looks pretty simple/easy. They also sell packing supplies in the office. Seems a little pricey but it's expected for a small business.

when i first took out storage here, i lived a few blocks away. now it's a 20 minute drive for me,…read moreand i'm still gonna keep my things here for as long as i remain in Portland, because the people who run this location are exceptionally honest, reliable, and take good care of the property. they notify me multiple times before assessing late fees, there are no extra hidden fees or add-ons, and just as an example, when i came in to the office today to report a broken bottle on the lot, she was out there that instant with a broom to sweep it up, even in the rain. AND she remembered my preferred name even though i've only been in the office a couple times...i can't think of anything yall could be doing better. i can't speak to the other locations managed by this company, but i will definitely vouch for this one.

Well, the facility is clean, at least. That's one thing I can say in its favor…read more And Trojan is probably pretty good if you only plan to use the storage for 2-4 months. If you need long-term storage, though, look elsewhere. Once your initial 3 month term ends, rates will go up as much as 400%; I'm not talking about over the discount, but over the published rate on their website. For example, a 5x10 will be $60 for the first 3-4 months (plus discount), and then Trojan will raise the rate to $140 and dare you to move out, and they'll raise it by $10-$20 every year. So look at those rates on the website, and multiple them all by 250% before you commit, because that's what you'll really pay. This location also has tremendous staff turnover, and as you might expect of folks who work for a horrible company for only 6 months, most of the staff are rude, unhelpful, and often unavailable even during published office hours. Occasionally you get a nice staff member for a few months, but they leave for their own mental health (none of the nice staff mentioned in reviews are still working there). The elevators are regularly broken, as are the sliding doors, the carts are missing, and one of the drive-in gates has been chained permanently shut because they can't keep it in repair. Avoid.

Trojan Storage is by far one of the best places to put your extra things. I've done research on…read morelocal competitors and the Trojan staff (Evaristo and Aievery) is friendly, helpful, and knowledgeable. Pricing is competitive. The facility is spotless. I've read some of the negative reviews and it seems to me that some people don't read the rental agreement before signing. They do offer units at 75% off for the first two months. Of course the rate will go up to your standard monthly cost. Don't believe what your read - go visit them for yourself! And if you're lucky, you might even get to meet Sugar Bear!

We rent several storage units and a trailer parking spot at Parkside. We've been customers for…read moreseveral years. The yard is always spotless, access is easy, communication is great.

We had a great experience with Parkside Mini Storage. The owners were welcoming and extremely…read morenice, the place is spotless and super secure. It was also a great value. We will definitely come here for future storage needs.

Looking for a space where my brother and I could store some family possessions we've accumulated…read morebetween us through the years. We both live in Portland but were wanting to find someplace outside of the city where we could pay decent rates and still have peace of mind that things were safe. Found Shield Storage Vancouver through a little online search and reserved a 10x10 climate-controlled unit through their online reservation system a month ago. Move-in date was just yesterday, so not much time to review on, but so far, at least, we could not be happier. The units and property are clean and in what seems to be a relatively safe and quiet part of town. Tammy was friendly, professional, helpful and knew her stuff. She took the time to show us around to make sure the unit we were reserving would fit our needs, talked us through the details of the contract to make sure we understood what the agreement was, and was very competent and enjoyable to work with throughout the process. While I don't ever anticipate needing to go there early morning or late night, I appreciate that the access hours give us that option, and it's helpful to know that the office is open on Saturdays as well. 24 hours in, I have zero complaints. Optimistic that this will turn out to be a good solution to our storage needs. A couple of (very minor) things that I'd mention that came up prior to our move-in: Gmail flagged my confirmation email from Shield Storage as possible spam/junk (it wasn't), and the introductory email indicated someone would be calling me to introduce themselves prior to move-in day, which didn't happen. I only mention it for reference because some folks might like to have that call happen; I am not one of those people, and I most likely would've just let a call go to voice mail anyway :) Regardless, when we showed up on the move-in date, everything went super smoothly, so it was not a big deal...but just wanted to mention it. Many thanks to Tammy and the crew there, we appreciate all your help!

This storage facility is all about making the quick buck and disregarding everything else we have a…read morestorage unit with them life happening we were moving new jobs things got put off to the side went to go pay on our late storage which when he was late they told us that it's going to go up for auction or we can pay now almost $700 we're only 2 months behind that would be $280 plus a $50 in late fees so it goes from 3:30 to 689 that they want us to pay that's 100% markup I do believe it's illegal and it is not a safe and secure site

10/10 experience! The site is extremely secure, and the property manager--along with the rest of…read morethe staff--is highly professional and keeps everything spotless. While the prices are slightly higher than some competitors, the peace of mind and quality service make it absolutely worth it. Gavin Hasson

This place is very very expensive, for a 10x10 indoor space it's 233/month. It's at least a secure…read moreplace needing codes to get in and out, as well as security cameras all over the inside of the storage building. The only problem is that you're going to need a flashlight or a headlight because the lights do not provide any light in the units, plus she's shut down into power saving mode when no motion is detected, and that's after 5-10 minutes, so that is very frustrating

I came here to rent a U-Haul this last Sunday, and Felix helped me out so much! I felt very…read morefrazzled due to it being moving day but their customer service made the day a lot easier.

Rose City Storage is a sad sad story. They have gone from being a pleasure to work with and a truly…read moregreat business that treated customers well to now becoming one of the more unethical storage unit places in the Portland area. I don't know what happened. Perhaps they have been bought out by venture capital who installed new management, but they have done a complete 180 and are now a completely different experience: predatory billing, "gotcha" rent increases, (three a year! And over 20% increases each time). I had been a long term customer (Hey, we all need storage!) And being a customer of Rose City Storage has gone from being a dream to a nightmare. Someone on this account tried to say that I am "confused" with another business-- nope! Not confused at all and I have all the rent increases and predatory billing documented if anyone wants to see it. I used to recommend you guys and now I will tell everyone the way you now do business. You can't rest on your former reviews when you used to treat your customers well. Edit: I just read a few recent "positive" reviews of this place and, if you dig a bit on the "review accounts" they are clearly using fake accounts to review themselves positively. But I imagine lying and cheating with fake reviews is what you have to do if as a business you implement policies that screw people over. Not a very productive business model. Honestly, Rose City Storage, I've gotta say as a formerly happy customer who you have REALLY let down, I'm not mad I'm just really really disappointed at what you have become. Just FYI: I know you think that as a storage facility you have people "stuck" and you can then exploit them. But being unethical jerks just doesn't fly in a town like Portland. Word gets around.

If you can't tell from looking at the other reviews, these people are the best. Like really! You…read morewalk in and it's kindness and community. Who's ever heard of that at a storage place? Oh, and they're also the most affordable without crazy rate jacks.

My mother and I had to complete a new lease for her storage unit and both Sara & Krista were so…read moregreat to work with. The process was super easy and only took minutes. A couple of weeks later, I had to put some things in the storage unit and Isaac was kind enough to got a step stool out just in case I need it. All personnel (Sara, Krista, & Issac) that I intereacted with had great positive attitudes, execellent communication skills, and were super helpful if I need anything. I highly recommend Downtown Self Storage for anyone who is looking for a place to store their things.