When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

Be very cautious renting here. I've had FOUR rent increases in four months based on "the market."…read moreThey told me there is VERY FINE PRINT to say the initial rate is promotional. If you rent here brace yourself for your unit rapidly increasing in cost.

Closed out my storage unit of 3 years last week with NW storage (Yes, I finally successfully…read morereached a point to be able to address the issues of things that I cherish verses things that I need to let go.) In the past few months, as I went through this process, spending many hours at my unit, I got to know Dan, one of the managers @ NWS St johns A couple of things I did come to know about this faciality prior to setting out on my minimalist adventure, was is it is extremely clean and maintain on much higher level than other facilities I have units (Did I tell you that I might have a problem letting things go mainly because as soon as I do it seems I always need them.) Additionally, over the three years of my tenancy, and despite only having maybe three or four prior interactions with Dan, I knew my things were secure. He always knew my unit, was on top of it If I forgot to lock it up, locking it up and kindly letting me know that he did Lastly, and this part is a little harder to clearly communicate, his understanding of the neighborhood, community relationships, and real, on time communication, even though it wasn't always what I wanted to hear; lead to great sense of security knowing my things were safe and well-guarded While many years in customer service/relation I don't write reviews near as much as I should (This is my fourth in the past couple of year) NWS in ST Johns is a great value for the service and security you get, in part because of employees like Dan. Strongly Recommend. PZ

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

Stephaine was amazing with helping us close out our storage account. And was there every step of…read morethe way and gave great customer service. Just put the letters on the outside of the building please.

Jesse, the manager, was absolutely the rudest person I ever have had the displeasure of dealing…read morewith at any storage facility. Because I had my storage door halfway closed while sorting through my things I just brought in he opens my door (without permission) and proceeds to tell me that I can't have my door at all closed. He also said I should just find another storage unit. Nowhere does it state I can't have my door halfway closed. That's just his rules. He could've just said that their policy doesn't allow that, but to say I should just go get another unit somewhere else?? That's just bad business and terrible customer service. I just bought this unit and am organizing my things. I will be gone as soon as the rent I paid runs out and never rent from public storage again. What a jerk!!

I used their online system to rent a truck and it was seamless perfect easy fast. I couldn't…read morebelieve it. I would definitely rent from here again and I definitely will. The rates are incredible.

Customer service person is rude and lazy. I asked to have my Ubox taken down and after a big sigh,…read moreshe just said No. Didn't even try to see if it was possible, just No. I can see it in a super accessible spot, literally just needs to be moved directly where it's at down to the ground. I'm sure one of the three people back there smoking weed on the premises has plenty of time to move it.

I will always take the time to acknowledge great customer service. Cody was helpful, knowledgeable,…read morepolite and efficient. This was my first time renting from U-Haul and he made our experience pleasant and willing to rent again. Their prices were fair and truck drove well. I hope there are more "Cody's" out there in customer service jobs.

This place is garbage. Unhelpful people on the phone, will not make changes to your reservation…read moreeven though the website says you can make changes. Says making changes 'breaks your contract'. Why would I be wasting my time on the phone trying to make changes if I was planning on breaking my contract? Save time and money, hire a moving company.

Bert and Brittany were very nice and helpful in my 3 day move out of storage unit A++ customer…read moreservice !

Great management from day one. Ethical owners and management. Got my refund balance expeditiously…read more I've used them more then once and recommend them.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

I highly recommend this storage facility - it's safe, super clean, well-light and I feel very…read morecomfortable storing my things there. It is competitively priced and I was given a good offer for storing my things long term. I find the location very convenient and access to my unit is super easy. The staff is wonderful and very helpful. Gavin and Carabelle have been especially friendly and helpful. Thank you!

I've found Security Public Storage to be truly exceptional--from their attentive staff and fair…read morepricing to the sense of safety I feel both on the property and with my stored items. I've used one of their larger competitors before and, while their staff was also great, the big-business practices were not. I'd much rather support a company that values its employees, respects its customers, and doesn't monetize user data through its app. If you have a choice, go with SPS--they're the full package. Special thx to the manager, Gavin.