I used their online system to rent a truck and it was seamless perfect easy fast. I couldn't believe it. I would definitely rent from here again and I definitely will. The rates are incredible. read more

Customer service person is rude and lazy. I asked to have my Ubox taken down and after a big sigh, she just said No. Didn't even try to see if it was possible, just No. I can see it in a super accessible spot, literally just needs to be moved directly where it's at down to the ground. I'm sure one of the three people back there smoking weed on the premises has plenty of time to move it. read more

Granted, I had a small moving task of two large items, but UHaul made it even easier with an app to reserve the truck and equipment and to check in / out within the two hour window of using the van. Easy parking, well trained staff, lots of accessories to assist in a move, I have nothing but praise for this business. Moving even two big items can be a hassle, but this small move was pleasant. I'd return here for my next moving task. read more

Review for my sister who is not a Yelper: If renting a Uhaul, don't rent from the one at Delta Park! I rented one two weeks ago. The tires low light was on and they tried getting 1/4 tank extra of gas. This morning I get there and they tell me that they don't have a truck available. I showed them my reservations. The guy tells me that it's not available because they can't find the key. After I was not very nice they found a key. The tank is on 1/8th if a tank and the check engine light is on. Went back in and waited for the guy to see what code came up. It said that the ignition can't be found. He said that it shouldn't leave me stranded. read more

Have had only three interactions here with the staff and all left me pulling out my hair. Expect to wait- a long time- and hear "we're short on staff" despite seeing three staff members around doing usually nothing while no one is at the front desk. Very unpleasant check in and out process. It's normal to not get anything but incompetence here. This most recent experience had me walking over glass to get in through the main door as the employee "didn't know his own strength" and shattered somehow an automatic door. How? No clue, but this is just typical for this place. People wre here working a 9-5 and man does it show with the complete lack of respect and communication. read more

U-Haul - Shattered automatic door by Uhauls own front desk employee - Truck Rental Near Me - Portland, Oregon

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I have been to many storage places, by far this is the best of them all. Customer service, amazing! Cleanness, I give it an A+! Management the staff is ama outstanding service! Keep up the good word Amy, and thank you read more

I reserved a truck weeks in advance. Then got a call 2-days before the pickup date with "Sorry - There will be no truck." I was redirected to a new location and a new time and no guarantee of a truck. Total disruption to our plans. HUGE impact! I am facing Hotel cancellation fees and major disruption to our moving helper and moving plans. Recommend you reserve though another company. read more

The most helpful and informative staff I've ever met. Amanda needs a raise for all of the assistance she gave us. I've uhauled cross country several times and most uhaul establishments are mom and pop car dealerships or storage rental lockers that take forever, are creepy, are not ready for you and somehow can't find your reservation. This spot was clean and the staff pulled up my reservation right away. The trailer I ordered was too small for my motorcycle and rest of toys to fit in, which was a big letdown for me, as I had really wanted to haul a smaller trailer. Amanda luckily found that they had one more trailer in the next size up and was able to get it reserved for me to take immediately. She also told me about the discount that my rental gives my family for big chain hotels. We have a 2,500 mile drive through canada to Alaska and 20% off of hotels is going to save us a bunch of money! The discounts were in the fine print, so I would have never seen them had she not pointed them out. This trip could have been a total cluster F, considering my spatial mistake in reserving a too-small unit, but she saved our butt cheeks and gave us the info on Uhaul discounts. I don't think I've had such a great experience at any Uhaul before. Usually it's a bunch of gruff dudes trying to upsell me, and as a lady, I appreciate another woman there. Thanks Uhaul off Columbia, you guys saved us! read more

These are the friendliest folks! I got an appointment to install a tow package in less than 24 hours. They honored the labor from a previous install after I totaled my car (the tow was going on my new car) which saved me $$. Eli checked me in, was pleasant and thorough and he got moving quickly. I observed Matthew in the lobby helping customers with a positive and friendly attitude. He helped carry boxes to cars and clearly explained rules on returns and rentals. This is a great location! read more

Failed to mention that we wouldn't be able to access our shipping container past 7:00. Threw a huge wrench into our moving plans, costing us both time and money. They should really disclose that kind of information when dealing with something as time-sensitive as moving read more

Really disappointed with this uhaul location. We made an appointment to get a trailer hitch installed, planned our day around the appointment showed up and then we're told that they won't be able to install the hitch because they don't have the part since it's on back order. I'm not upset that the part was unavailable but I am upset with the lack of communication, no call, no email, no text to let us know that we'd need to push the appointment. So okay, they said they'd call and let us know when they got the part in... 3 weeks go by and no update, I called in and they told me "oh yeah we got your part in a while ago and made an appointment for this Tuesday". So they got the part in, didn't call or text and then made an appointment for us with out our consent or scheduling? Nah bro, that's weird and not cool. At this point I've made an appointment elsewhere and was trying to call and cancel to get a refund and they didn't answer on the multiple times we called and I wasn't able to cancel until I got though to a uhaul call center.... Super fishy, I do not recommend going here or using this business. Lack of communication and sketch practices. read more

Can you respond or call me? I got overcharged and have spent last two hours being bounced around and on hold. Two different agents have said you overcharged me and it has yet to be fixed. read more

This place is great! I was very anxious about an upcoming, urgent move, as I hadn't moved in several years. I rented a storage locker and truck, and had to manage a lot of other moving pieces. The staff, from the front desk folks, to the truck washer, to the actual owner of this location, all helped put me at ease. They were friendly, empathetic, and knowledgeable. The physical storage lockers are clean and safe. The truck I used was basic, but also very clean. I highly recommend! read more

Welp. Moving sucks - we all already know that. However Matthew at this U-Haul location made our stressful day so much easier!!! Thanks for being such a kind and wonderful human Matthew - it's really appreciated! GO TO THIS LOCATION!! read more

This is a hardworking crew with a great manager. I have a storage unit here and have rented trucks on multiple occasions.

I met three people there...ALL were incredibly nice!. I only got the name of one, Ashlee Chandler, the Assistant Manager. She helped me with a small problem (which she quickly solved) and could not have been more pleasant and friendly. She said "Customer Service is my thing!" She is RIGHT! It was a grueling drive from LA to Portland and I was tired and cranky...but the team at this U-Haul Center brightened my day! read more

Honestly the coolest people I've had to work with. I have a massive amount of U-Haul experience sadly lol and these guys are very helpful in the face of very rude people. read more

I am so Livid with this location at the moment. We will see tomorrow how they handle the rest of my journey with them oh and it is a journey. I made a reservation to have a hitch installed on my van on Saturday May 1st. I had to clear my only day off that week to drop it off. When I showed up I was told, "oh we dont have the parts for that. They wont arrive until Tuesday". Umm why did not one give me a call or send me an email to let me know this, especially when I paid in advance? Why did I made an apt a week in advance if they could not honor it? I was told to come back on Tuesday. So, I stop back up on tuesday, yesterday, and it takes a while to find the part. Ok, I can understand sorting through parts. So I had work and was not able to be back by the end of their day, which is why I had made the apt for Saturday. They suggested that I leave it with them overnight and they would put it in their garage bay, since it's not the best part of town and it would be safe there. I thought that was a great idea. So I left the van there, walked home and went to work with my car. Afterwork I drive past the UHaul center and I glanced over passing by to see my van sitting out in the parking lot. WTF?!?!?!? It was their idea to lock it in their garage to keep it safe and it was just sitting in the lot. I called customer service who was very nice and they tried to get a hold of the manager but nothing. I wanted to know if the van gets broken into or stolen if they would be liable for the theft or damages since again, it was their idea to lock it up inside at night and then failed to do that. Maybe they thought I was not going to drive by at night and see that they did not lock it up? I was told by the manager at the call center that nothing like this has happened before and they could not give me a strait answer to if they would be liable for their screw ups if the van was damaged or stolen. So what choices am I left with? Leave the van unattended overnight? Stay with the van overnight to keep an eye on it? I chose option C and went to my workshop to grab the extra set of keys to remove the van from their lot. The interesting thing will be later when they go to open shop and realize the van is gone. I WILL be showing up in the morning to ask what happened and to talk with their manager. At the moment I am astronomically livid and hope that they can fix their mistakes tomorrow. Oh to top off this "fun" day, they were not able to install the hitch because they said my muffler was in the way and too rusty to remove. When I said, just cut it off, install the hitch and I would worry about the muffler later, they would not do that either. So... I made an apt and they could not honor it I felt safe leaving it with them since they were going to lock it up over the night and they fucked that up. And the part is not installed. UPDATE: So I woke up to no phone calls from Uhaul that my van was missing from their lot after I broke into it a stole it back last night. When I asked them about it they had no idea the van was missing or that it was supposed to even be there still. Makes me feel safe about leaving your property with them right??? Yesterday the person I talked to on the phone told me they would refund the labor cost since they never installed the part. When I asked about it today I was told, "oh that's not going to fly with me" by the manager. After some discussion that's exact ally what happened. When I asked why my van was left outside when they were the ones who suggested locking it up over night, I was told, "oh we put a different vehicle inside so there was no room for yours". Great. You did not lock it up. You did not even know it was gone and you never did the work you said you would. If I could leave negative stars I would. read more

Everyone here was so helpful during my unloading of my u box. All the staff were very enthusiastic, and made sure to answer all my questions. read more

The staff were very friendly and helpful for our rental needs! Quick process and clear receipts. I highly recommend this location!!

After a particularly nasty experience at the St. Johns U-Haul location, this location on Columbia Boulevard was a pleasure to do business with. Every employee here is super helpful, knowledgeable and works efficiently. They were even kind enough to call me when I accidentally left a couple of bags of garbage in the back of the truck, so I wouldn't be charged a cleaning fee. Every vehicle I've rented from them has been clean and well maintained. Overall a great location and I recommend it over other local moving rental companies. read more

Doug exploded into a profanity-laced tirade without cause, was abusive, aggressive, and wildly unprofessional. Under no circumstance would I recommend doing business with them for any purpose. read more

The "manager" isn't helpful at all and degrades employees in front of customers. Has an attitude and acts like we are making her go out of her way to help. By far the worst experience from management I have ever seen at uhaul. Been there twice now and there are trucks all over that haven't been cleaned and she doesn't care. I waited for 1 hr for her help but I just decided to walk out. I have multiple friends that have been there and felt with the same thing from that "manager" maybe uhaul should take pride in the people they appoint as managers or leads. I say it because she is not only running me out the door as a customer but I'm sure other customers as well and probably really good employees. read more

My husband and I had our U-Haul boxes stored in San Francisco for a bit over a month, then had the boxes shipped and stored in Portland for less than a month. Our experiences were good up until our boxes got shipped to this location. When we attempted to get in contact to discuss a prorated price for storage of our U-Haul boxes, no one has answered our phone calls or voicemails. We attempted to discuss ahead of time with U-Haul about paying a prorated price for our 3rd month of storage, as we only had our boxes stored for 5 days of that month. All customer service representatives stated that the payment for the 3rd month would need to go through first, and then we would need to get in contact with the manager of this U-Haul location directly to discuss a prorated price. The manager (or any staff) from this location has been completely unresponsive. Even if this was not possible, it would at least be helpful to hear it from a staff member. After also spending hours on the phone trying to fix a mistake someone had made on the phone with our delivery dates (they told the moving company we needed then delivered August 11th, when we really needed them delivered on September 1st??), I've found this experience to be incredibly frustrating. read more

i ordered a trailer hitch to be installed, $250 up front, on 5/13, soonest i could get it was 5/22. on 5/22 they called me a half hour before my appointment to say they didn't have, weren't sure when they'd get it, but would call me the next couple days to let me know. of course they didn't, so i got ahold of them on 5/27, after being on hold for a half hour. again, they didn't have a clue, but the customer support lady said the manager of the Uhaul would call me back, that never happened either. on 5/29 i was checking online and it said i had had my hitch installed LOL. nope, they don't know WTF is going on. after being on hold another 45 minutes, i finally got someone and just had them cancel my order. screw these retards, bunch of goddamn FAILURE COCKS! i'm taking my money elsewhere, dipshits read more

The best, sweetest staff & so incredibly helpful. The whole lot is special, kinda wanted to just hang out in the box store with them. Cheap & nice boxes of every size. read more

We typically use auto transports 4-5 times a year from around the United States as well as rental trucks, storage, as well as purchasing packing supplies. That said, we have become accustomed to the typical ho-him service by employees at uhaul who otherwise appear to want to be somewhere else. We've become accustomed in general to this level of mediocre service. Imagine our complete amazement when we discovered not only the best customer service we've encourtned at a U-haul location but also the introduction to an otherwise really great person. Dylan not only exceeded our expectations but was able to set aside a current project he was working on to help us with a minor emergency with the trailer hitch attached to our tow vehicle. It was a complicated problem that challenged his years of experience and required "out of the box" thinking to ensure our safety as we continued on our cross country trek. As a company, u-haul should take note of his dedication and skill and attention to detail with the customer service he provided. He would make a great manager or assistant regional trainer where he could help u-haul improve its customer service and branding identity with the employees that he could train. Thank you Dylan for doing an excellent job in helping us and truly caring about what you do in your line of work helping those who don't have your knowledge or skill set. If you're needing any uhaul services it's worth going out of your way to this location and requesting Dylan should you need trailer hitch support. read more

Well-run, friendly, efficient, and honest U-haul location. Took the time to show me different storage units, and checked in our moving truck even though we had originally scheduled to return it elsewhere. Will definitely utilize them again in the future. read more

Lack of concern or respect for the customer, little information given regarding instructions for operating the vehicles, and expensive prices. Dealing with U-Haul's customer support over the phone is a complete nightmare full of misinformation and incompetence. Unfortunately, U-Haul's got a monopoly on the rental trucks/moving industry but if you can, take your business somewhere else. read more

The staff at this location was nothing short of amazing! They were beyond helpful in providing the service I needed.

Dropped off our trailer the Monday after Christmas and it was quick and easy!! I still can't believe they were open! Employees were very friendly and helpful! Plenty of rentals to choose from, or so it seemed, on the lot. Right off the I-5 which made navigating there a breeze! Will probably rent from them for our next move! read more

I recently moved from Florida to the Portland area. I rented a U Box and had problems with the pick up location in Florida. Everyone here at my drop off location at the Columbia store were so helpful in getting this problem resolved for me. They were there to answer all my questions with honestly and follow through. Would use this location again! read more

In May I made the mistake of taking my truck here to have them install A new 7 pin plug, replacing the old one that was out dated. The pin they installed never worked. We called asking them to remove it and give us our money back. We were told by the manager that they would not remove the bad plug and would not refund our money, but that the could fix the problem. What a totally joke. Today I took the truck to a well known trailer store and they confirmed it.. the pin was not installed correctly, not even remotely close!! Do yourself a favor and stay clear of Uhaul if you want work done correctly and don't want to waste your hard earned money. read more

An hour after I rented my 10' truck, it wouldn't start as we went to move it closer to the house. This was at 2:30pm---this location refused to replace the truck (which was .5 miles from their location) until they had it looked at from roadside assistance. After 3 different roadside assistant associates coming to look at the vehicle over 4.5 hours, they finally let us replace the truck at 7 pm, after the dump was closed and it became too late to go to Goodwill, costing us an extra day of our time. I had taken the day off work and had lost it---only one person who replaced the truck apologized or showed any empathy, and not even a partial refund was considered, so I had to pay full price. It was ridiculous. We could have driven to pick up the replacement, but they put their bizarre protocol before their customer. It was awful. I'm switching to Penske from now on! read more