1. Redefyne Moving & Storage

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Portland, OR

Redefyne Moving & Storage

4.0 (243 reviews)
Closed • 8:30 am - 4:45 pm

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Shelving that movers did not take.

Redefyne Moving & Storage Patrick McGuire Posting publicly across Google Overall I would rate Redefyne Moving an overall average of three stars. We moved from Oregon to No. Idaho after being in the same house for 18 years. We rented an 8ft Uhaul trailer to take items they could not move such as plants and household cleaners. Communication/Customer Service- Overall rating of one and a half stars. There was lack of communication from the foreman, customer service office, operations manager and owner named Aaron. He conducted the estimate remotely. Not given an option to have him come in person although later were told that we could have requested in person estimate. Home was 2400 squae feet with lots of storage in our garage attic. If Aaron had come to our home we feel that we would have been able to retain some of the items left behind such as ladder, dolly, picture, shelving and other misc. items as he would have been able to better tell us what would fit. During move they failed to ask us whether we still wanted towels for showering, untensils, tools to remove the TV mounts. Also specifics for preparation prior to the move were not mentioned to us. They should remind the customer what needs to be done prior to the move so the move is successful. The foreman Tyler was rude, and difficult to deal with when we addressed issues. He was argumentative always pointing fault to us instead of what he and his team could have done been better. Also, very aggressive and demanded payment at the end of the packing. I was not aware that we had to pay for the pack day separately versus at the end of the move as it was not discussed with me. I contacted the operations manager Dylan to voice my concerns on Day 2 when they loaded the trucks in addition I sent him numberous pics of items left behind by the movers. The foreman failed to discuss items that they left behind prior to leaving our house and driving to No. Idaho. We realize moving trucks may have been at capacity but some items could have been swamped out if they would have communicated with us. He listened to my concerns and said he would talk to Tyler about communication and how he deals with customers. I asked him to call me when the movers were unloading at our new house but he did not. Tyler discussed my concerns but would not accept responsibility for any of the items left behind but instead said we should have been more prepared. The unpacking on Day 3 went much better although the movers placed several boxes in the wrong room despite the labeling on the boxes. At the end of the day, Tyler requested final payment and asked if we wanted to leave a tip. Considering all the issues that we had I was reluctant to leave a tip but ended up leaving $150. The foreman asked if that was $150 per mover. I thought his comment was inappropriate and made me feel that I was not tipping enough. Move Out- Overall rating of 2.5 based on items left behind without discussing with us first. I left my wife behind so I could be at house for the unpacking. My wife stayed behind to clean up the garage and deal with items left behind. Luckily we rented a Uhaul to handle some of the overflow, neighbors and some good friends helped to get us out of the house in time for the new owners to move in. Move In- Overall rating of 4. The move in went better as the movers and foreman asked me for the most part where items should be located. There were boxes and items even though marked for a certain room were not placed in the appropriate location. The day after, contacted Dylan, the operations manager to discuss my concerns since he had not returned my call. He apologized and was receptive to my feedback. I requested a discount off the final move and he took $200 off. They moved us from point A to B and were under the estimate amount. If you decide to use Redefyne, ensure that you communicate what critical items need to be done prior to the move and insist on in person estimate if you have a large load as in our case. Update- A few precious items thrown in a box, not wrapped nor protected and broke, ceramic Zebra, soup ladle and a glass sand art planter. Very carless packers!

Everything thrown in garage. Large furniture left in garage and still wrapped.

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3 months ago

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6 months ago

Excellent professional movers that care about your stuff. Easy process and a great value!

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6 months ago

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9 months ago

Everyone was great. On-time, friendly, professional! would definitely use Redefyne again for any moving need.

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2 years ago

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4 years ago

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2 years ago

This company moved me with 24 hour notice! Half as much as competitors Trey and Richard did a great job!

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2 years ago

Wonderful move. Professional, efficient, and courteous staff from start to finish!!!!!

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Ask the Community - Redefyne Moving & Storage

Review Highlights - Redefyne Moving & Storage

“They are the best, they go way beyond expectations, every efficient and they honor and resolve any problems.”

Mentioned in 13 reviews

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Redefyne Moving & Storage - movers - Updated October 2026

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