We had an amazing experience with this company from start to finish! We hired them to install…read morecarpet in two of our kids' bedrooms, and the entire process was seamless. Vicky was absolutely wonderful to work with. She went above and beyond to make us feel welcome, even giving our kids snacks while we looked through carpet samples. She was incredibly professional, knowledgeable, and somehow knew exactly what we were looking for after just a few minutes of talking with us. She helped us choose the perfect carpet, and we couldn't be happier with the result. The installation was scheduled just one week later, and the installers did an excellent job. The new carpet looks absolutely perfect and has looks great in our home. If you're looking for new carpet, I can't recommend this company enough. Their customer service, professionalism, and quality of work exceeded our expectations. We would absolutely use them again!

We were years overdue for new carpet. Finally decided to venture out and seek out a company to…read morereplace it. Started with J and B which was local and close to my house, and knew they had been in business for a long time. They've actually been in business for 47 years! Well, after meeting with Vicki, I didn't go anywhere else. She is a doll! She made everything so easy for us and the carpet was ordered, delivered, and installed within a couple of weeks. It looks incredible! J & B's prices are extremely fair and they have so many different options to choose from. I'm thankful to have met Vicki and to have worked with such a wonderful small, local business. If you're looking for flooring, make this your first stop. You probably won't go anywhere else.

My puppy really messed up our carpet! Robert was able to work miracles!! He was punctual and worked…read morevery fast. And he quoted me a very reasonable price for the patch! Thank you so much! Very happy with the service, highly recommend.

Robert did amazing work stretching out our upstairs carpet. He reached out regarding my project…read morewithin minutes and let me know his schedule. Price was very reasonable and he is good, fast and professional. I will reach back out to Carpet Repair of AZ for all my future carpet repairs.

Carpet Chris did a fantastic job stretching my wrinkled carpets. From the start, his responsiveness…read morewas excellent--he replied quickly and made booking straightforward. His attention to detail is remarkable. He is incredibly meticulous, taking the time to ensure the tension, seams, and tucks are completely flawless. He settles for nothing less than perfection. His pricing is highly competitive and honest, with no hidden fees. Furthermore, his customer service comes with real integrity: he guarantees his work and will return to fix any issue for absolutely no extra cost if the job isn't completely perfect. I highly recommend him for anyone needing carpet stretching.

I found Chris through Yelp and so glad I did. I had carpet that was torn up from the tack strips in…read moretwo rooms due to water saturating the carpet along the perimeter walls. Chris responded promptly and came out to put the carpet back in place; stretching, trimming, smoothing around corners and in the closet, as well as fixing two areas in which we had to cut the carpet to pull it back after the saturation. It looked great afterwards, as if nothing had happened. Overall, a very easy and pleasant experience and we would definitely call him again if in need.

They have a nice store with a big selection of carpet and wood and vinyl flooring. I think they…read morecould do better with follow up with customers.

I love my experience here. Mike is very knowledgeable and really go above and beyond on the service…read moreI received. Also, his pricing is the most resonable out of the three show room that is also 4.5 to 5 stars I had visited. He took his time to explain to me and answered all my concerns. This is my first time replacing carpet for entire home and he made it easy for me. I also appreciate the fast turn around to get in my order in just a week to go before my tenant move in. His crews takeout, installed it in just one day, they also vacuum at the end. I came back to my house looking clean and the carpet look and feel nice as well. I would recommend this business to anyone looking for a reasonable price, fast turn around and over all a well done job.

The estimate was exceptionally and so was the quality of workmanship. I will definitely use them…read moreto finish the rest of the floors in my home.

HM Flooring group is an extremely professional, & fair company, whom do excellent work in a very…read moretimely manner. Our project manager Alex Suarez, was extremely "hands on" our project, from start to finish, with impeccable communication. My husband & I have a higher end custom home, so our job was rather large. Anytime something unexpected came up (as it almost always does with home projects) the HM team put their heads together to come up with the best possible solution while trying their best not to add too much additional cost to the project. Our flooring came out absolutely beautiful!! We are beyond happy that we found Alex & HM flooring. I highly recommend them!

Carlos was great to work with! Our rental property needed new carpet. We needed the carpet done…read morequick so we could turn over the rental and he was able to get the job started within a few days of us reaching out. He was fast, reliable, friendly, and has very fair pricing. He did great work! He was even able to stretch some of our existing carpet that was bunched up (from a different installer several years ago), and made it look like new again, saving us from having to redo the carpeting in the entire house. We will definitely use him again for future carpeting needs!

I found Carlos from Craigslist and I looked him up in the yelp. he has good reviews on yelp so I…read morereached out to him. he is patient, honest, and easy to work with. I would recommend him for anyone who is looking for carpet installment.

I should have looked at the reviews a little more thoroughly before I had 3 bedrooms tiled. Ray…read moreOlinger was the guy who came out and gave me an estimate. I used empire today because their tile matched my other floors the best. I had looked for tile at 10 places before deciding to use Empire Today. I asked Ray about the reviews and Ray told me that some were good, some bad but to him it seemed like the unhappy customers were the only ones doing reviews. I asked Ray who I was to call if there was an issue. He told me to call him and he would respond within minutes. I called him several times and he NEVER returned any of my calls. For 3 days I tried to reach him and no response. Ray shared he had worked in the tile business for 30 years and owned his own tile shop in Hawaii. I trusted him when he told me he would be there for any problems. Little did I know he was lying. I didn't discover most of the problems until after I had paid for the tile job-I should have waited for tile and grout to dry and then checked thoroughly before paying the balance!) The tilers told me not to walk on the floors for 24-48 hours after they left so I wasn't able to inspect their job before they left. Here were the problems I noticed with my job: 1. Mortar and grout were splashed 4 foot up the walls in the bedrooms. I spent 6 hours cleaning the walls. 2. Before I had the tile installed I painted all the woodwork (thinking I would be ahead in getting this done). After the job was done I had to paint most of the woodwork again. The workers cracked the woodwork in several places in all the rooms. None of the baseboards were cracked before they started the job. I had the baseboards replaced when I installed carpeting a few years ago. 3. Some of the grout was missing. Good thing they left some grout. I had to pay a handyman to fix that. 4. They broke the hinge off of the closet door in one of the rooms and never mentioned it. The door worked fine before they came. The piece was so damaged I had to replace it. How did that happen?? Brutal force and them not knowing how to take a door off. Handyman again! 5. They glued a closet guide to the new tile-it was crooked and the door would not move in the guide. I carefully scraped the guide off and had the handyman reset it. What a mess trying to remove the glue they used! 6. One of the closets is missing a 3 foot long by 1/2 inch wide piece of tile against the wall-I don't think they wanted to cut a small piece that was 1/2 inch wide. I didn't discover it until they left. They told me not to walk on the tile for 24-48 hours. I wasn't able to check the closets to make sure it was done properly. 6. They installed some poorly cut tile. I DID see that and told them it had to be redone. They argued some but did replace it. As you can see the job was not done to my expectations. These things were unacceptable. I asked Ray to call me. It has been 2 months and no word. Just make sure to read the reviews and don't believe everything you are promised. Where are you RAY???

I have never felt so swindled in my life. This is the worst money I have ever spent on my home…read more I'm not sure why I'm taking so long to write this review, but it surely needs to be written. The sales person was horrible. The carpet we got was miserable quality compared with what was explained to us as high-quality. The warranty is no good when you refuse to pay the fee to have an inspector come out and look at the problem. My carpet is matted. It has buckles in it everywhere. It is pure trash. We will have this carpet ripped up and we will deal with a reputable company and get a higher quality carpet. My family was in the carpet business many years ago. My dad would have never treated his customers the way empire treated us when we called for warranty service. All I can say is lesson learned. Never, never again. Stay very far away from this company, as they are only interested in getting your money. Again, lesson learned for me. Take your time. Research the company you are dealing with. Had I taken the time to read their reviews. I would've never dealt with Empire. Even their responses to all of their horrible reviews are a joke. Pretend to care and make it look better. I don't think so. Someone needs to take legal action against this horrific company.

Marlin was professional,responsive,and communicated from start to finish…read more They are fast and reasonable, and cleaned up everything. I highly recommend!

Marlin was such a pleasure to work with. He came out the very next day and was on time and worked…read morearound my busy schedule. Moved all my furniture, fixed my carpet, vacuumed and moved all the furniture back. My carpet looks great. The price he quoted was what I paid. I highly recommend him. You will not be disappointed. Also gave a two year guarantee!!

Mitch was very knowledgeable and explained all my options and suggested what would be the best…read moreoptions. I am extremely pleased with all the workers that came to our home. Justin and Mike installed all the luxury vinyl floors and baseboards. I had carpet installed in two bathrooms and tile backsplash in the kitchen. It's gorgeous. I can't thank you enough. The pricing was very reasonable too. I highly recommend using Bram Flooring for all your Tile and flooring needs!!

Completed the job quickly. Did a great job. Did not waste material or use extra. Made helpful…read moresuggestions to keep the carpet looking good.

nice friendly white guy will come to your house to tell you what you want to hear, luring you with…read morealleged "discounts" to lower the total cost but on day one you will be charged the full amount and those discounts will never happen. note there are other reviews here that show similar experiences. their carpet selection was pitiful, i recommend using a separate carpet installer than can provide a wider range of carpet samples. they use the cheapest carpet they can find to maximize profit. I specifically asked for double the carpet padding to maximize the comfort of the carpet even if it raises the floor higher than usual. the sales guys said he would instead "upgrade" me "for free" to the better padding that will accomplish what I want. The padding that arrived looked and FELT exactly like any other padding I've always had from any carpet installation. the people that show up to do the work are underpaid PoC that speak little to no english so if there are any concerns it's incredibly difficult to communicate them to the installers. the installers did a great job, but this company doesn't care about their workers or their customers. not satisfied with the work? they've already got their money so they'll just ghost you like your ex. The lady I've been dealing with sent a final email asking if I was happy with my service and I expressed my concerns about the carpet nails were actually poking my feet and asked where those alleged discounts went and have not heard back.

Poor installation, took 7 weeks and a credit card dispute to get them to come back out. Salesman…read morecharged sales tax on top of the service contract. I do not recommend this company, but if you use them put it on a credit card so you have an avenue for resolving problems. Did not leave me any carpet remnant for future use either. The installer finally did the repair, but I don't believe they would have been sent out without the credit dispute hanging over their profits. Update: the company came back and restretched my carpet, and left me a remnant for later repair. They did not refund the inappropriate sales tax charged, but I was able to win a partial credit card dispute.