ZERO STARS - Mold Hazard, Forced Evacuation, $150K+ Damages Crafted AZ Remodeling (Mike and Julie Abbate, ROC #199425) - Midtown Phoenix (June-Oct 2025). HEALTH HAZARD: Failed to remove Gyp-Crete underlayment after water leak (standard practice for 50+ years). Didn't replace flooring under refrigerator adjacent to leak epicenter. Guest bathroom "repair" cosmetic only - ignored actual water damage. Environmental testing: 115x normal airborne mold levels. Immediate evacuation required. Forced into 12-month alternative housing. WHAT THEY MESSED UP: Improper water remediation with resulting mold from guest bathroom leak. Insurance denied coverage for workmanship. Forced to pay for all repairs out of pocket. Flooring: 428% markup, cheap laminate without cork underlayment (creates echos). Recommended herringbone pattern for highly irregular space, looks terrible ( pattern used only for square/rectangular rooms). Master bathroom: defective tile work, installed broken shower column with absurd double rain shower configuration, large pendant rain shower on low ceiling and redundant shower controls. Requires accent wall removal/retiling with all new hardware. I redesigned entire shower myself in 15 minutes at design studio, Crafted did not even put in this much effort. Painted entire unit yellow without authorization while I was out of town, no samples provided. Charged for column plaster never performed (only "necessary" because they cut floors improperly). Double-billed for baseboard painting. Different subcontractors daily with poor supervision. Attempted to enter property without permission (after being told twice to stop work) in order to lock in substandard plumbing. Took paid materials when terminated for cause. Also left unit unlocked for a week while I was working out of town. REFUSES RECEIPTS: Attorney demand letter sent requesting receipts and documentation. 6+ weeks - zero response. Claims it is "not industry standard" to keep receipts for such projects. TOTAL DAMAGE: Mold remediation, kitchen/guest bath reconstruction, master bath corrections, repainting entire unit, 12 months alternative housing, moving expenses. Over $150,000 out of pocket to fix their work with one year of planned relocation. LEGAL ACTIONS: ROC complaint filed (inspection Feb 2026), Attorney General complaint filed, BBB complaint filed, preparing for lawsuit. Will update review once completed. Despite creating uninhabitable conditions, only response from Crafted is a demand for an additional $21,092. Other contractors confirmed 4+ units in my building were properly remediated from similar leaks. Crafted did not recognize Gyp-Crete underlayment despite removing all flooring (acts as sponge when wet). Photos/video: mold report showing 115x normal airborne spore levels, yellow paint, haphazard shower install, broken shower column. I would appreciate if Crafted responds with receipts rather than emotions. My attorney requested itemized invoices 6+ weeks ago. Still waiting. read more

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Stop looking--you found the right place and people. I truly could not say enough good things about Crafted and the entire Crafted family, but I will try. After a different contractor walked off our job in the middle of the pandemic, we never felt like we would feel confident hiring anyone again. I am so glad we took the leap of faith and hired Crafted. The entire experience from start to finish was a breeze, but more than that, it was enjoyable. The choices that were offered to me in one beautiful showroom made everything that much easier. I'm truly grateful to Mike, Gia, Julie, and the entire team. The most exciting part to me is thinking about what space they can remodel for us next. read more

They did a beautiful job on tiling my floors. Fair price. excellent service. Very Jappy with my Floors!

Amazing service they provide quality craftsmanship, very satisfied with their work and the owner which shows he takes pride in his craftsmanship!! read more

We could not be happier with the beautiful job that Crafted did on our home! We had a very confusing, claustrophobic layout with several small rooms and a very tight, non functional kitchen with almost no storage. We have wanted to knock walls down for years to combine 4 small rooms and open the back wall to see the pool from the kitchen. From the very start of the project through completion, everyone involved was thorough and communicative. Mike was easy to reach and super flexible with constant modifications and changes on our part. I definitely could not say that I'm an "easy" client! He was patient with my own indecisiveness and willing to adapt in the moment, which I know is terribly inconvenient. Lewis is a rockstar! Such an incredibly hard worker and so attentive to detail. He had awesome suggestions along the way and was so creative to find ways to get the look and ideas that we were going for. Ryan with Design and Stone designed the most aesthetic and functional kitchen! The space we were working with was very limited and finicky. He was super accommodating to the things that I knew I wanted, even though not ideally practical, and worked around those things to give us so much functionality, optimize our space, and made it all so beautiful! Joel, our cabinet installer, was so fast but still thorough and specific. He asked my preferences on multiple details as he went to ensure I loved the final result. Steve's precision and detail with our light installation has been pointed out by everyone who's come to the house and he added several outlets to much needed locations in the kitchen as well as the front and back porch. I know there are many others I'm overlooking- Omar, "Coach", the entire plumbing team! Who took the time to teach me how things worked that they changed and moved and repaired old pipes and hose handles along the way .... Thank you Mike and your fantastic team for your hard work on our home, we're never leaving now! :) I have not yet decided on the backsplash and fireplace and will update after completion. read more

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We hired this company to install bathroom tile. They installed the bathroom floor tiles and shower wall and floor tiles. The grout was a very light grey and the tile adhesive, which was black, was not cleaned up before the tile was grouted. the black adhesive showed through and it looked like my new bathroom had mold on the the entire floor and shower walls. I had to painstakingly scrape out the grout and grout the whole job again myself. That was very time consuming and a horrible experience. read more

I truly enjoyed working with Mike! He was so kind and patient! My new LVP floors are beautiful and so is everything else, thank you Mike and all of your crew! read more

Would highly recommend you give Mike Abate at Crafted a call. He and his crew are very professional, always show up on time, are licensed professionals and do amazing work. We used them for our bathroom tile remodel recently and they did a beautiful job. We have used them on a few projects in the past and they always have done great work. Don't look on craigslist for a flooring installer - they won't stand behind their work. I would only go to Crafted because I have the peace of mind to know they do good work and are licensed with the Arizona ROC. read more

Mike and Julie are true professionals. I went through a major remodel of my home and Mike and Julie, owners of Crafted, set proper expectations upfront and exceeded the expectations in the end. After having 5 full-bids outlining same conceptual remodel, and meeting each contractor personally, Crafted stood head-and-shoulders above the rest. Crafted's bid was competitive, detailed, and provided options I did not consider without increasing the bid. Even with moving the kitchen from one side of the room to the other, moving walls back, changing exterior window size, 1800 sq/ft of new flooring and baseboards, the project was completed before the agreed upon date! Grateful for having been referred to Crafted. If you are in need of a professional, respectful, honest ontractor/GC I can and will refer you too to Crafted! Thanks Mike and Julie for a wonderful experiance! read more

If you are looking for an old school company that truly cares about your wants and needs then look no further. Julie walked every aisle of Floor & Decor with us offering options and advice on tile. Mike was present on a daily basis making sure all of our needs were met with every detail of the job, including deadlines. Couldn't be happier with the end result. read more

Crafted Remodeling - Master Shower - Flooring Near Me - Glendale, Arizona

We are so thoroughly impressed with "Crafted" company, Mike Abbate and his entire crew! With all the nightmares you hear about or have experienced with contractors, this was quite the opposite. Literally from the very first phone call to the end of the remodel was an immeasurable experience. These guys are honest, fair, knowledgeable, helpful and masters at what they do! They definitely take pride in their work and go above and beyond to make sure you are happy and taken care of. We couldn't be happier with the entire process. We had a few smaller jobs they took care of immediately and then a large remodel including floors, 2 bathrooms partial, baseboards and trim throughout, light fixtures, medicine cabinets removed and walls repaired as the bulk of the project. 3 weeks to complete, we actually moved everything out of our house and left the state and turned our home over to them. Mike put us at ease by staying in close contact frequently with pictures and updates! Wow wow wow, best experience! And our home looks AMAZING! TOP NOTCH COMPANY! read more

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A little more than a month ago, I was searching for someone to renovate my dated fireplace. I searched fireplace renovation and up popped Mike Abbate with Crafted. I submitted a request for contact on a Monday night, and I received a call within an hour. Pictures were requested and I had an initial estimate within 24 hours. Pricing was more than fair. He came to my home within a few days, and after seeing the fireplace, he submitted a revised estimate that was still fair! Work got underway after I chose my materials, and after 6 days my fireplace was complete. As a single woman, I felt comfortable w/ every tradesman Mike sent out to my job. Mike was frequently onsite, and always asking for pictures to be sent to him when he was involved with other job. As the project progressed, my questions and concerns were always taken seriously and answered/addressed promptly. Tonite my renovated fireplace is better than I imagined! And I know who will get the call when it's time to renovate the guest bath. read more

Crafted Remodeling - Before - Flooring Near Me - Glendale, Arizona

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