I was very pleased with the friendliness of the entire staff. This is the second motorcycle I have bought this year from Tucson HD. If I were to buy another Harley, I would check here first. I live in New Mexico and it was well worth the 260 mile drive to the dealership.. If I were have one compliant it would be the outrageous $595.00 document fee. read more

Let's see where to begin. I bought a bike less than 2 weeks ago and I've been stranded 3 times now. Was sold a used lemon that was sworn to had been gone through in and out. You have to jumpstart the battery in the morning to get it started. The tune on it is so bad that after it warms up it you let off the throttle the bike shuts off. Now to the fun stuff. I've been waiting on a call from them all day to help me out and I've gotten zero. Besides a text saying a call is coming. What makes matters worse is I have a bike at their shop I was gonna have a crate motor put in but now I'm leaning more on picking it up and going elsewhere cause I can't even get a call back after not only buying a bike but giving them business to build another bike for me. I'm pretty pissed off and disappointed beyond belief that business is handled this way as if these toys are cheap. If anyone at Tucson Harley reads this and wants to reach out feel free. Chris has my number and so does Jeff. read more

Recently bought a certified used 2015 Ultra Limited here. Harley-Davidson of Tucson made me a great deal and provided outstanding customer service. Definitely recommend them. read more

Harley-Davidson of Tucson - 2015 Ultra Limited - Motorcycle Dealers Near Me - Tucson, Arizona

Darren was great, all the people working where nice...was able to drive off with a beautiful motorcycle and could not be happier...I will be back to this location just cause of the friendliness of the workers treated you like family....Thanks to everyone !!! read more

I just purchased a certified pre-owned Ultra Classis from Tucson Harley Davidson. The experience was great. Darren, my salesperson could not have been better as well as all of the staff. They made me feel like family. I'll definitely go back to visit when I'm back in Tucson. I live about 5 hours away in another state. It was worth the trip. If you're traveling through, I recommend visiting. read more

The whole staff is great they have a great selection of Harley's and priced right 5 stars t. Jeff and the entire staff at Harley of Tucson David M read more

Khalil is an awesome salesman who seems genuine and cares about the customers. I'd recommend looking for him if you want someone that cares about you and not the sale. If I'd been approached by another salesman, I'm not sure I would have bought the bike. Other salesmen are more knowledgeable about the bikes because Khalil is new. However, they'll assist if Khalil does not have the answers. read more

Just bought a Road glide ultra yesterday. Chris my salesman is GREAT. I would work with him any day. Problem is of course all the additional fake fees his bosses want on top of the advertised price. So it took hrs to straighten that out. Then the bike was at their other dealership and I couldn't see it til we had a deal. Then they figured my wire transfer would take days so they didn't move the bike. My bank got them their $$ in an hour. Still 2 more hrs before I saw the bike. I had to accept the bike as they were closing and going home. Then I drive 4 hrs home and the bike battery and fob battery are dead. So far nice bike tho. read more

"Just got my 2022 FXLRS and the team made it easy. Terry kept in contact with me with updates on getting the bike in and the rest of parts and service took care of me once the bike landed. Team effort for sure and everyone was awesome to work with. Thanks for getting it done and keep up the great work! read more

Over the course of a week I discussed an OTD Price for a bike and a payoff of my current Harley. I only discussed OTD pricing because I only care about the number on the check I am cutting them. I was told an OTD price of $21,000 and they were going to payoff my loan on my current Motorcycle. The payoff amount was for $7,900 and the value of my bike was $9,800. I said eh, whatever, they can get their dealer fees from that 2k I guess and told them to send the $21,000 quote over to my bank. I would pick up the check and head over. I head to my bank and the bank manager hands me a Purchase order from HD for $24,000!?!?!?! So they chalk on $3,000 more AFTER an OTD price of $21,000 was agreed on? AFTER paying me $2,000 less than what my current bike is valued at? The sales manager got all huffy puffy with me because I didnt want to finance with HD stating, we can finance you for more than the bikes worth unlike your bank" You want me to finance more than what the bikes worth? RED FLAG. The other red flag was him being upset I didnt want to finance a service plan with him. A complete waste of my time, and just flat out lies. Be careful when dealing with these guys. I called up HD Financial services and cancelled my loan with them and refinanced with my bank. I also called HD Insurance and cancelled my policy with them and went with another insurance company. I understand each HD is privately owned and operated but I will be extremely happy to head up to Phoenix to do all my future business. read more

Great friendly service! My husband called and told the salesman about his dream Bike. Within a few hours they found the bike sent pictures handled 90% of transaction over the phone. It was awesome!!! Will definitely be back when it's time for the next bike read more

Recently hung out with a fellow rider from RFTW whose bike was running foul after a gas stop by the dealer. Upon getting to the dealer, they ran a diagnosis check and offer up solutions. Friendly staff, but boy do they rob a person for every penny they can. Plugs & injectors $250, diagnosis and labor $500.... The lack of courtesy to help out a rider for a good cause for veterans= Priceless. They wanted to charge $110(shop time) + $247(Parts) to install a FuelPak and had the audacity to tell me I wouldn't have done it correctly if I did it. Really? Without any notion of what I do for a living??? Consider rethinking your customer service.... read more

Harley-Davidson of Tucson - RFTW 2014 - Motorcycle Dealers Near Me - Tucson, Arizona

Huge facility that is super convenient with access directly to the I-10 eastbound off-ramp and on-ramps while also having separate access conveniently from Ina road. Can't get much easier to roll in and roll out. Expansive show room and accessory/clothing. Massive service department. Secluded and super comfortable customer lounge. Super clean restrooms (we know why you pulled in, right?). This location has a dedicated area with a ride mounted to the floor and all the different combinations of seats, bars, etc and tools for a tech to custom fit you on a bike with all the real parts so you can feel and confirm how a bike will fit you and how your ride will need to be customized to properly and comfortably fit you. Alas, I didn't notice highway pegs or ape hangers in that area. That's what I'd need for a proper fit! This location has rental rides and the Tucson area is a wonderful place to explore on a bike with lots of lazy back roads and wide open scenery. The staff in the accessories department were really friendly and helpful. It seems the same dealership owns the Sierra Vista and Tombstone locations, so you'd have to go all the way to Phoenix to shop a competing dealer. read more

Staff was very patient and helpful while I was looking and deciding what to purchase. Got what I think is a very good deal. Brought a trailer down from Phoenix to haul it back. Staff helped me load. Had a very long wait to make the purchase. Too over 3 hours. Shouldn't have to take that long. A couple mix ups with the paperwork. Overall a very good experience. read more

They honored promo from another dealer to get me the bike I wanted they had in stock. Briana will treat you well! read more

Harley-Davidson of Tucson - Motorcycle Dealers Near Me - Tucson, Arizona

I took my bike into saguaro harley I told them it might be my active compression release solenoid after they did there test they told me I had a hole in my header pipe never checked the acr after they started up the bike heard a funny sound so they ran another test which I had to pay for again that's when they found my acr was loose and falling out I then wanted to upgrade my engine they told me they were running a special for the month 10% of stage 1 15% of stage 2 20% of stage 3 I perched newer 117 jugs pistons and heads they told me I would get 20% parts and labor a manager came out to talk to me about pricing they charge 165 per hr they said they would charge me 145 per should of been 132 per also said 20% off my cam kit 1400 they were going to give it to me for 1200 should of been 1120 also when I had a tow truck come pick up my bike they didn't put the stage 1 back on that I paid for nor did they put on my gas tank back on and I'm not sure how they could lie to my face I reached out to them after going home and doing the math and they had nothing to say about not even I'm sorry for lying to your face no let us make it up to you nothing with all that I will never bring my bike back to them nor will I every tell anyone to bring there bike to them I will do everything in my power to let people know they are shady and have no issues lying to your face about the work they say they did or pricing this harley can not be trusted. read more

Been to this location while here in Tucson before. Attractive store kept immaculately. Staff was friendly but not intrusive. Everyone was helpful, knowledgeable and genuine. Carrisa went above & beyond to make us feel welcome, gave us time to shop & made us feel welcome and appreciated. My wife got exactly what she wanted and we went away happy and glad we came. Thank you Carisa. read more

I have to say this is one of the best experiences I have ever had buying a motorcycle. Never felt pressured from anyone. Too Tough Tommy was wonderful to work with and a process has never been easier. Too Tough made sure my girlfriend and I were happy with our purchase and ensured we felt taken care of. The service guys as well made us feel welcome and explained the process completely. Thank you all for helping us with our weekend getaways. Ring that bell!!!! read more

Harley-Davidson of Tucson - Motorcycle Dealers Near Me - Tucson, Arizona

I'm giving a two-star instead of one-star because they took me right in for a 3-fluid change without an appointment. However, beware: they charge $165/hour, despite a sign on the floor indicating $82.50/hour labor (which they did not honor). Also, it took and I paid for 1 1/2-hours of labor. $444.47 for a fluid/filter change??? I think not!!! read more

I went here looking to buy a used road glide and was convinced that a new model was only 4K more. All said and done they showed me a number of 30k, which I was fine with. Then when I go to pay off the bike, they didn't tell me all the protection plans, with prices. Which was another 10k, that was never mentioned. So I ended up with a 40k bike. I don't recommend using them. they will get you excited to sign but never tell you the warranties add almost 10k to the price. read more

I live in the Las Vegas area and the dealerships here SUCK!!! to put it mildly. I went to Arizona in search of a deal and all the dealerships in the Phoenix area are pretty fair but when I got down to Tucson I was very Impressed. These guys gave me the deal I was looking for. It took a small amount of haggling but in the end I got the bike I wanted at MY price. Its definitely worth the drive to save $5,000+. We got a room at the Talking Stick resort and made a weekend out of it and still saved money! Ask for Steve or J.C. They'll take good care of you. read more

We were watching a new 2019 FLHTK and we finally agreed on a good value for my trade and the right price on the FLHTK. Thanks Chris Clemens (sales), Sabastyon (finance), Kiarra (motorclothes), PJ and D (parts) and Dominick (service). We worked hard together and we brought home our Christmas present yesterday. We had a great experience with the dealer and I would recommend them to anyone. Thanks guys!! read more

I bought a bike online from Harley Davidson of Tuscon. The absolute worse experience I have ever had. If you call the dealership no one answers. I do not care what department you call. If you leave a message or send them an email it will take several days to get a response. After 45 days I still do not have my BMW GTL 2020. The bike is still waiting to be shipped. Sounds like the best way to get a deal done is to go into the shop. DO NOT BUY A BIKE FROM THEM ONLINE. read more

Up until last week I had been a loyal customer of Tucson Harley for 10 years (2 bikes & countless other items). Over the summer I did some engine upgrades to my '19 CVO Street Glide (parts and bike from Tucson Harley). I had a part failure and was told that I needed to bring the bike in for service to look at to warranty the part (bike still under warranty also). Long story short I was told that none of the labor would be covered and I would have to pay out of pocket to warranty the failed part because of not using HD oil. Even the service writer acknowledge that this was only an excuse. All I was asking for was the part be replaced. It has become very clear to me that the most important thing is the bottom line and customer loyalty has no part of that. As a result I will never shop there again and have taken my business to Phoenix. read more

I really feel like they didn't care about what I was looking for and only wanted to make a quick sale. I had to go get my trade in so the next day I bring it and in the showroom is a bike that had everything I wanted. They said they forgot it was back there. I asked Chris the Finance manager how much it was and he told me it was 2-3K more. When I went home that night I checked and it was actually cheaper than the bike I bought. If I didn't live 4 hours away I would have drove back to returned the other bike. Now I have to spend over $2,000 for exhaust and air intake. He also lied about getting a better interest rate if I bought a certified bike. Free batteries for life is not free when you charge me $700! All the other fees are bull Sh*t too! I was supposed to get $9,000 plus $700 tax credit. I only see the $9000 for my trade on the Bill of sale. Where is my $700? Tucson of Harley cost me an extra $3,000! I bought a 2019 Street glide for $21,000, had a $9700 trade in and I still have a loan for $18,500. I WAS a returning customer too! Never again! Where is the manual that was supposed to be in saddle bag, KIKI?! Also don't let them sell you on the new radios. Not worth it. GPS doesn't work. Couldn't find half the roads on the way to Sturgis!. It only will play music from phones and not any other MP3 player. read more

First of all, JD our salesman was fantastic, in fact he's the only reason we didn't buy our bike in Phoenix. We visited the store over the course of two weekends, had an idea what we wanted and then came in to purchase it, therein begins the issues... Finance guy, Sebastian, comes to the table and quotes me something insane, can't tell me how many months the note is for or what the interest rate is...you know, things a sales manager should be aware of. At the end of the day we were able to work out a deal we could live with, then came the accessories every Harley needs... Fast forward to today, no one can find our order, they changed the seat we ordered without letting us know after we tried to cancel the order when the dealership informed us we would not receive the seat until the 15th. No one contacted us to inform us of the delay, everyone but JD seemed to act like these bikes sold themselves and we should be grateful to ride one. I'm disappointed that the seat was just up and changed from what we ordered, I'm disappointed with the level of customer service we received, I'm disappointed with the lack of effort, integrity, and communication. At this point the only thing I am happy with is the bike, JD, and my girlfriend. Not saying they won't help you, just saying the level of service you receive at Tucson Harley Davidson is not on par with what you spend, I should have bought a Ducati. Steph read more

The sales and service were great. Nick and GT were helpful explaining all my options and the value of trading my 10 year old trike on a new one. Great price for my trade, great price for my 2022 tri glide... understood my concern and helped me get through them. read more

We come here a lot. Like once a week... We have a custom bagger that pretty much lives in service. I think we've paid for our own pedestal at this point...it's being converted to a show bike, so again, living at Tucson Harley. I could write a novel on their parts, service and retail departments. Please PM me with questions, I'll be happy to respond. Andy is our go-to go in service. Ask for him. read more

Top notch! Jeff, Tommy, and the floor manager! These guys really work hard to make sure your satisfied and happy with your purchase. Can't say enough good things. In and out with our new 2019 Tri Glide, thanks guys. read more

My husband and I out visiting family in tuson az. We like visiting different harley stores. Check them out. The service here is poor. We walk in no one notices us at all. When looking at no clothes no one helped us either. Just told us there sale item and walked away. One good thing we got a free pack of red bull. :) read more

Harley-Davidson of Tucson - Motorcycle Dealers Near Me - Tucson, Arizona

It's been over a month since I was promised a 100.00 dollar check from them for all the scratches on the bike I bought from them that was supposed to be pristine. Once again this dealership lied to me all they seem to care about is getting your money and and not much else anyone who deals with them better be careful they are not to be trusted. read more

Another disappointing experience at Tucson (RideNow) HD. 4 years ago I tried to buy my Ultra Classic here but after 2 1/2 hours of BS from the salesman, (including them taking all kinds of financial information although I wasn't financing) I still didn't know what the bike would cost. Walked and wound up having a great experience at Superstition HD Apache Junction. Bike quit on the road this week and had to have it towed to Tucson HD. Told them I thought it was a fuel issue. I also had a short in the accessory circuit (turn signals/horn/cruise control) that was blowing fuses and was throwing trouble codes. After 2 hours of diagnosis found fuel issue was separation of the fuel filter canister. Was fixed and bike running again. Was advised bike couldn't be test driven for other issues due to rear brake pads. Gave them go-ahead to fix. Service writer said bike was ready for pickup. Accessory problem was "pinched wire in handlebars" and engine trouble codes were cleared. Paid bill and on ride home fuse for turn signals blew and engine trouble code reappeared. Looking at bike found there are no wires in handlebars. Got information on trouble codes and learned problem was likely rear brake switch. They had me ride the bike out of the shop with inoperable brake lights. Bought switch and changed it myself. Engine trouble codes gone. Switched out blown fuse and learned problem was in right side turn signal switch. The service department here blows. I would never use them unless like in this case I was desperate On the bright side they have a great parts department manager who really tries to help customers out. I don't know how he stands working for this place. Avoid Tucson HD and any Ride Now franchise. read more

The only reason I'm giving 4 stars instead of 5 is because since it is a Harley Davidson only dealership (please note that Harley dropped the Buell line a few years ago) it has Harley Davidson prices. Not their fault as prices are set by HD themselves. With that said, the battery on my 2011 Road King died and Big John's Garage on Grant was closer to me than Tucson Harley so I called them. They were able to come out and install a new battery for me, no problem. My bike started right up and everything was all hunky dory. The battery they installed was not a Harley battery but I didn't think too much of that, as the price was right (under $200). Fast forward 6 months. My bike will crank but not start so I jump start it. Again it started no problem and I let the battery charge for a bit before I turned my Harley Davidson off. I figured "okay, it's been a few weeks since I started my bike so maybe the battery died." I go to start my bike the next day to go for a ride and nothing, it wouldn't even crank. I tried calling Big John's to schedule an appointment to fix it and left a message. A week later and I still haven't gotten a call back. So I call the guys at Tucson Harley Davidson and explain my situation. They couldn't pick up my bike themselves as they only have 1 driver and he's booked all week but recommended American Motorcycle Transport for towing to their store. $88 later (very reasonable IMO) my bike is at Tucson Harley. I didn't get the bike in until Monday afternoon so they couldn't start working on it until Tuesday morning, no big deal. At 10:00AM Tuesday morning I get a call from Chris at Tucson Harley Service to give me an update. Low and behold my battery is DEAD. For a few hundred bucks more I'm getting a Harley Davidson brand battery. I'll have a factory AND dealer warranty on all work done. I also decided to get the factory recommended 25,000 mile servicing as my mileage is close enough (around 22,500 miles but I'll put that extra 2,500 miles on in a month). All told the bill is a bit over $700. Again, very pricy but all work is backed by HD themselves and the dealership. Because I was spending so much already Chris is putting nitrogen in my tires for free. Tucson HD is pricy but worth it. Unless you're a Harley certified mechanic and can do all the work yourself, spend a (lot) bit more money and have your Harley serviced at a Harley dealership. read more

They are lucky they don't have competition in Tucson cuz I'd never go back there again. High pressure sales for everything! Terrible service department. They don't do the work they charge you for. This has happened to me and some friends who have had service done there. read more

Tucson HD moved a while ago from it's nicely located building on Grant Rd. up to a new mega-superstore off the West side of I-10 near (in?) Marana. For living in Tucson, this is less than convenient. But it seems to be the trend for HD dealerships--get on the side of an interstate so that those traveling the country can quickly pull off at an exit and add to their collection of different HD shirts. The store is indeed a superstore. It has everything you could ever imagine with the HD logo on it. It clearly has more of a boutique feel than that of a motorcycle shop. But that has (sadly) been the trend for HD for many years now. And with the rough economic times of late, I guess they need to make the bottom line somehow. I find it interesting though that this symbol of "American Pride" shills out so much junk that is made in China. That said, there is a fantastic selection of new and used Harley Davidson and Buell motorcycles. There's also some sort of 3-wheel bikes for sale here. I know nothing about those. I bought my ride at the Grant store many years ago and was kind of pressured and rushed by the salesmen. I believe they have fine-tuned this a bit, but still, a high-end vehicle salesmen is, bottom line, there to sell you something. So be ready for that if you walk in with the intent to buy a bike. A full garage is located on-site for all maintenance and repair issues. It seemed to me that they were a little expensive for things like changing tires, but really, I think if so, it is not that much higher than at other bike garages around town. Special programs abound as well. There's cook-outs, concerts, local HOG chapter meetings and rides, bike and car shows, etc. Also, there are "learn-to-ride" courses offered. This is a big plus in my book. Too many people out there who shouldn't be on two wheels. Maybe with this course offered at the dealership, more people will take it. For genuine HD parts and bikes, there really is no other option in Tucson that offers the selection you will find here. But be ready to feel out of place if you are more than a weekend warrior. It feels almost like walking into a shopping mall. At least they try, with offering the special events on their grounds. And for that, I give them the 3rd star in the rating. read more

Harley-Davidson of Tucson - Motorcycle Dealers Near Me - Tucson, Arizona

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My friend's father rented a Harley from here for the weekend. I haven't ridden a Harley until now. The bike itself was so luxurious and the ride was smooth. When we got to the dealership to return the bike, the one person that could do it for us had stepped away or was not there yet, so we had to wait a good 20 minutes, which was annoying. In the meantime, a super nice sales dude chatted us up and answered any questions we had. Beautiful bikes to look at while waiting! read more

I have over a half a million miles on a motorcycle. They were not all Harley's, & I have also owned my own shop (in the day). Usually I do my own work on my 2000 Road King (217,000 miles) but I'm too old school to work on the electronics. So when it would not start, I had it brought to Harley Davison. Andy was my service representative, Arric was my mechanic. I was totally impressed with the service I received from these two employees. Mike Hampton read more

Anyone that uses tucson harley in law enforcement, be sure all your items are accounted for before you drop off your bike, especially any garage door opener that is left in it. Mine ended getting lost after I was there. They said it wasnt there and were sort of rude that my impression of the situation. Eluded to the fact that they might be responsible. Ronnie defended his people, but came off rude to a customer that spends an lot of money at harley. I wont ne going back there. I will ride to superstition Harley where I bought my bike from now on. The ride is worth the peace of mind. read more

I bought my first ever bike there last week. Adam was the sales person and very friendly/knowledgeable. We love the bike. They delivered it to the house even. Very cool. The only issue we had was the financing. The original numbers were not making sense and we had to get clarification a few times before the numbers worked out. Other than the confusion on the financing, the experience was great. The tour, the t-shirts, the training on the bike, etc. was all top notch. Thanks and I will be back. read more

HORRIBLE SERVICE DO NOT GO HERE!!! I bought a bike here and conti to get terrible service employees do not care about you they care about your money. If you are looking for a Harley I suggest going to Apache junction or Phoenix. mechanics Don't know what they are doing they broke my bike causing me to need a new engine please do not go here. I would not even give one star read more