***** I really like…read morethis business - for so many reasons. Service is terrific Having the owner of any business on-site makes a difference (John) Taylor in parts + apparel is terrific...knowledgeable and helpful Jim in sales is pragmatic, honest and direct. Solid shop - local feel - nice folks :) Quality Business ~

60 yr rider. Over 30+ bikes and dealt with dealers from Maine to Alaska. Iron Horse has always…read moretreated me with respect and fairness. Every dealer I have bought bikes or had service from could learn customer service from these folks. I highly recommend Iron Horse!

Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

Their service department is great. they're always kind, quick when they can be (when it's not…read moreextremely busy). And they are clear with their communication. They do a great job :)

My Honda GoldWing was due for a service and additional work. Set up an appointment to drop the…read morevehicle off, had the work done and kept in contact even after three months waiting for a replacement windshield. The staff was friendly and knowledgeable with regards to exactly what I needed for my 2008 GoldWing. I normally don't go to the dealership for parts and service but this time I'm glad I did. I was completely satisfied with the work that I had done. I plan on being a return customer as needed.

These guys know how to fix motorcycles. They'll tell you what the problems are, and exactly what…read morethey're going to do. Then they'll do exactly what they said they'd do, all at a reasonable price. Andy has been at this for a long time, and he knows his stuff.

A little bit of mixed feelings on this review...hence the 4 instead of 5 stars…read more This will be a long one though, so be prepared for some reading. BF motorcycle and he dropped it on the side and broke the foot peg mount, so back to the shop it goes. He had some scratches on that side and a broken directional that we bought a replacement for and didn't put it on yet. We brought it to these guys, the only ones we trust that do the job right. The BF gave them a whole list of things to fix. The brake rotors, foot peg mount, paint all of the scrapes on the fairings and put in the directional and he wanted his wheels painted red now to match the rest of the bike. If I can get a picture of the bike, I will attach it later. It is a 1991 Kawasaki ZX-11 Ninja we had painted white with red accents and put a lot of work into it. That year was black and rose and he didn't like those colors. It took the shop weeks to find a foot peg mount. The cost for just the wheels to be painted was $600. Another $200 for the touch up painting. We put down $800. We got a call the fork seals were leaking, another $200 and they said the battery also needed replacing..grrrrrr that happens when it sits not running for months, the battery was less than 1-2 yrs old and was fine when we dropped it off..they should've disconnected it or put a trickle charger on it.. Weeks later, we came up with $1000 to put toward the total cost..the total after the $800 was another $2400 and change but he said "for cash price, it will be $2200 for you guys since you are such good customers". When I wanted to drive to pay the $1000 cash, my car starter went out. I called and made a cc/dc payment over the phone. I talked the owner into the cash price when I paid the remaining amount of $2200 cash. For some reason, we didn't get a receipt or ask for one. I guess we were too excited to get it back and I made sure they didn't charge for storage to get the full amt paid to get it out. Total price was $3000. That's a lot of money!...The day finally came...We went to pay for the bike not noticing it was outside by the front ready to go. Beautiful, perfect, OMG the wheels, etc.....wait..........OMG, the seat has a tear in the material...BF not good with confrontation. I ran inside and no one was at the front. I got the mechanic that worked on the bike to go outside. He shrugged it off, saying the cost cracked it since it is older material! Those cold frosty nights in the 30's temps must've did it. He tried to find me a place that would give us a good price on the upholstery, but couldn't find it, he just said the area on the other side of town where it is located. ???Why didn't anyone call us as soon as they saw the tear to ask if they could get a quote on a price or at least let us know it happened????Couldn't they have prevented it by covering the seat and isn't it temp controlled in the shop or was it left outside? Aren't they partially responsible for the cost? We decided on an expensive future option of having it recovered in red instead of black anyway. Not happy at all about this though. WHY would a reputable shop that did such beautiful work and we spent so much money let this go without taking at least partial responsibility, even if they say it is old and act like it was just an "Act of God"??? If I were the owner, I wouldn't let this perfect experience become bitter sweet for my customer. I put duct tape over it and am still disappointed to this day. BF doesn't want me to call them to complain since he wants them to fix the transmission for the gear that sticks 2nd) and doesn't want to "ruffle feathers". If you read this whole story, let me know what you think.

I have discovered that many of the good old-fashioned motorcycle repair shops here in Tucson are no…read morelonger in operation. Motorcycle dealers will only work on bikes newer than 5 years old. So I was delighted to find this shop run by a very capable, honest and reliable man, who can work on any model of bike or car. This guy is very thorough, and makes sure to do the job correctly. Of course, if you want to just slap your vehicle back together so you can limp on down the road, you have that option. Just let him know at the outset whether you want it fixed right or you just want it good enough to get by for a little while. He saves all of your parts and will go over each of them with you, so you can see why they needed to be replaced. You can have the old parts back. He works diligently on getting you quality replacement parts at the best price. In my case, I know he put more man-hours into getting the right parts and into actual labor than he charged me for. I am lazy, so my bike is always filthy, so anyone going within 10 feet of it gets covered in oil and grease, and yet Robert didn't even complain about that. He even gave me a bike cover he had on hand, so I can attempt to keep it cleaner! I'm really happy to have found this mechanic, and I will return to him whenever I'm in need.

would give this guy 0 stars.. Guy is an Old A$$hole who has an attitude that stinks. he talks to…read morepeople like theryre stupid and refuses to work on the bike unless I source the parts myself , no problem would do that if i knew what the H-E- Double hockey sticks I was looking at and dude won't allow me to bring bike by because "there's no room" I have a 2023 bike brand new should be no issues I bent my shifter and need replacement literally baby stuff lmao

I highly recommend Motion Sports for your personal watercraft repair and maintenance needs. Rich is…read morehonest, straightforward and communicative. After getting the runaround from another local shop, I contacted Rich for some diagnostic services for my Yamaha Exciter jetboat. Not many mechanics in the area work on this type of watercraft, but Rich is experienced in servicing these. He was reasonable and respectful of both our time and setup a date to bring it in when he knew he could actually tear into it vs letting it sit around his shop. My boat had major issues and he was upfront with me about estimated costs, advice and guidance. He wasn't looking to burn a hole in my pocket and wanted to make sure I had a positive client experience. He's absolutely trustworthy and affordable and delivers top notch service.

took my SxS to Jeff to have some work done. Very professional,knowledgeable and did a great job! I…read morewill be bringing my SxS to him from now on. He's very reasonable on his hourly rate and kept me up to date on what it needed. Try Jeff and you won't be disappointed! My bike runs like new again!

I've been bringing my Honda's to Prudence Car Care for about 16 years now and never a bad…read moreexperience. Rob Neilsen and the guys are fantasic, trust worthy and honest. I'm on Honda #4 now and previously I've had different models from various years and regardless of how new or old they were; it was never a challenge for them to repair my vehicles. My estimates were always realistic and my repairs always completed in a timely manner. Prudence Car Care is Best in customer service and Best in over all customer satisfaction and I give it 5 stars because they are a business with integrity and respect for their customers. David Jennings

Terrible horrible place under the new owner. It used to be trustworthy but not since Ryan Brown…read morebought it. Don't trust this shop. They use predatory sales tactics and will even threaten you to make to spend money on repairs.