Very knowledgeable, professional, and Honest. The kind of…read moremechanic you can trust with your machine. I will take my bike back to this business for my motorcycle work. Sincerely, Alan

About me: motorcyclist for 40 years. Over half of that time I did not even have a car. Very, very…read moreserious about bikes. Tire Swapper: this was the finest mechanical repair experience of my entire life by at least a factor of 100. I cannot think of anything else that even comes close. Rogue (Owner) a Marine veteran, got out a rounded Allan pinch bolt on my Ducati 821 Monster fork and cut a new bolt to size. Put on new tire. Changed air filter. I'm not going to tell you how much he charged, but this was the first time in my life I had to argue with someone to charge me MORE. And it was still criminally cheap. The "customer lounge" is 1000X better than anything you have ever experienced. The garage is beautiful and well-organized and in a quiet, peaceful spot. I wear a heart rate tracker and recorded my lowest ever heart rate. Only downside: it's two miles of rough road with half a mile of hard packed dirt at the end. Well maintained. Your bike will get dusty, arrange to clean it after.

took my SxS to Jeff to have some work done. Very professional,knowledgeable and did a great job! I…read morewill be bringing my SxS to him from now on. He's very reasonable on his hourly rate and kept me up to date on what it needed. Try Jeff and you won't be disappointed! My bike runs like new again!

From the owner: At Desert Powersports, we will treat your machine as if it's our own. We are Veteran owned and…read morewill give you the best service at the lowest rate possible. Most of our business is repeat customers, so that should tell you something. We work on almost anything you have. Call or text (text is usually the quickest) Jeff at (520) 661-7347 Thanks, Jeff

Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

Super clean shop work. Replace the swingarm on my 2009 V Star 950, replaced drive belt. Also some…read morefixit on rear brake pedal. Bike runs quiet and smooth. Standard $ rates. Could not be happier. Smart crew.

I waited a month to get my UTV in that only ran on one cylinder. I told them my guess was the rear…read morecylinder out of time or the TPS (sensor). After they got it in, (date to start was 4-2-26, I picked it up 4-22-26) I waited about a week after the date they were supposed to work on it. I was told the Mechanic started on it, but had a family emergency. Another week gone by. Was told it runs but for only 10-15 mins. It gets hot and starts smoke white a lot. Won't start till it sits for quite some time. I got it home and ask myself why it is getting hot and starts smoking. My simple mind says the thermostat is stuck, No water circulation, or the fan is not running. I check the fan and it will run, I start it up and bleed the air out of the system. I ran it straight for 40 minutes straight. Tune it off and starts right up every time. Now I take off the radiator cap and see bubbles. That tells me a blown head gasket. I call them back as I don't get paid $150 per hour and want it fixed. I was told they would not replace the gasket's as they don't tear down engines. Do not go there!

Had a great experience here due completely to the outstanding work of an associate named Benjamin…read more Even though he was the only one on the floor at the time and the store was busy, he took the time and made sure I was completely helped while managing the other customers as best possible. Normally, I don't go for these type of chain feeling motorcycle gear shops and honestly had been avoiding this one even though I live nearby. Benjamin's outstanding service has me changing my mind about the store and I will definitely be back

Robert was super great in helping me find the perfect first bike as well as explaining everything…read moreabout the bike and the process of getting it. He wasn't pushy at all and gave me all the time that I wanted to decide! I would recommend going in and asking for Robert if you're looking for a bike!

I have discovered that many of the good old-fashioned motorcycle repair shops here in Tucson are no…read morelonger in operation. Motorcycle dealers will only work on bikes newer than 5 years old. So I was delighted to find this shop run by a very capable, honest and reliable man, who can work on any model of bike or car. This guy is very thorough, and makes sure to do the job correctly. Of course, if you want to just slap your vehicle back together so you can limp on down the road, you have that option. Just let him know at the outset whether you want it fixed right or you just want it good enough to get by for a little while. He saves all of your parts and will go over each of them with you, so you can see why they needed to be replaced. You can have the old parts back. He works diligently on getting you quality replacement parts at the best price. In my case, I know he put more man-hours into getting the right parts and into actual labor than he charged me for. I am lazy, so my bike is always filthy, so anyone going within 10 feet of it gets covered in oil and grease, and yet Robert didn't even complain about that. He even gave me a bike cover he had on hand, so I can attempt to keep it cleaner! I'm really happy to have found this mechanic, and I will return to him whenever I'm in need.

Carlos is very knowledgeable and helpful. I would not take my bike(s) to any other shops- I work on…read moremy own stuff, but when I need an expert, Carlos is the man!

Upon meeting Carlos I was very pleased he seemed like a very calm well mannered man at the end of…read moreour transaction after he rebuilt my Banshee engine he ended up fluffing the bill on his side even though I gave him a huge tip he is not an honest man he is not a good businessman he might be a good mechanic but he does not do people right and I just talked to somebody today and said this is the way Carlos always rolls it's all about Carlos he rips off everybody he can and puts as much money in his pocket as he can and acts like he's always broke and if you want to buy something off him he wants to sell it to you for way more money than it's worth unfortunately him stealing from me by fluffy my bill and doing whatever he did that was dishonest makes for a bad business I can't return there anymore and do any business so I've moved on unfortunately he took me for a decent amount of money but I hope he just did a good job on my engine. It was nice to meet him but I'd rather him just be a good businessman and a good mechanic instead of being a crook and finding out he's took people's money over and over again and screwed people around I don't know how he sleeps with himself at night but whatever he seemed to be very nice to me and my wife but never gave us a quote or a price until it was almost finished and then everything was inflated and after I got my bill found out that he double-billed me for a bunch of things and that was super honest with him and super communicative I guess he just doesn't care for taking care of people like he thinks he's doing he's taking advantage of people and feeling his pocket I won't be returning so just enjoy the parts that you have of mine Carlos and the money that I gave you for that really nice tip and all the stuff that you double build me the extra money I guess you need it more than I do. You're in my prayers buddy God bless you sorry for the bad review but unfortunately you did not take care of me.

Excellent service! Took my Kawasaki Vulcan to get a leak fixed and everyone was super friendly and…read morethey took my bike right in. Reached out to them through Facebook and they responded right away, sent me an email with the invoice so I could pay right on my phone, loved that I could do everything electronically. Prices are pretty good and bike runs great now!! Would definitely recommend to anyone looking for service.

I took my modified 2013 Hayabusa to ESP for tires, service and small electrical mod. I found Phil…read moreto be responsive, friendly and I was very happy with the service and price. Most importantly I felt very comfortable leaving my bike in his hands. Would highly recommend them.