Terrible horrible place under the new owner. It used to be trustworthy but not since Ryan Brown bought it. Don't trust this shop. They use predatory sales tactics and will even threaten you to make to spend money on repairs. read more

Prudence Car Care - This is the operations manager that was already arrested for fraud while employed at Midas. It was a huge scandal. - Auto Repair Near Me - Tucson, Arizona

I, too, was a regular customer of Rod, but things have changed. In my last visit, I was double charged for 3 different services, and the labor charge for 3 hours was $627. That's $209 an hour. A day later, I questioned the charges and the manager told me that he didn't write the invoice up. This is a small business. There is no secretary, so the only other person to write the invoice would have to be the technician. The manager told me he would "look it over and call me back the next day." I received no return calls. I do not recommend dealing with this service. read more

We were a regular customer of Rod for twenty years. Excellent service. New service manager is not the owner and is not familiar with the car repairs. As others have said: Don't trust him. The prices are higher than the local dealership. While the workers remained after Rod sold, the management is not customer-friendly. read more

** AVOID *** Rip-Off Artists who will prey on you ! ALAS.. Prudence Car Care was sold a year ago and it is NOT the Same TRUSTWORTHY, HONEST SERVICE it was for so many years. Such a shame ! For THREE YEARS, my college student took their car to Prudence Car Care. We TRUSTED THEM and were not notified that Prudence had been sold to someone that rip you off! For the final time before my WC drives the car across the country, Ryan tells us that apparently $2,000 worth of work needs to be done.... "OK.. let's have a conversation" --When I called and questioned it, I was told by Ryan that "this work should have been done at 60,000 miles and never was" and "he wouldn't trust the car to drive across the country without it". -- Um?? The car has been at Prudence Care Car for numerous times over the past THREE YEARS and NO ONE but Ryan noticed all this work needed to be done??? -- This work included replacing tires that had 18,000 miles on them -- We didn't have a choice as the car has to make it to the east coast. -- Ryan also said he would call to have a further conversation with us... guess what he went home. When I called and spoke to Tony, Tony didn't know anything about the repairs or the $2,000 bill. -- I took the receipt to MY REPUTABLE Car Center and they reviewed the history on CarFax.. hmmm... -- several repairs were done AT PRUDENCE CAR CARE, when I told Ryan this, his next excuse was "I just bought this place a year ago and have no records from work done on cars prior to that"... um?? Why didn't he say that, I would have brought in the paper copies -- Ryan tried to sell my child a new starter, but Prudence Car Care put a new starter in 13 months ago. ** GO SOMEWHERE ELSE !!! PRUDENCE CAR CARE WILL RIP YOU OFF ** read more

They have been professional and kind, my uncle takes his car here and recommended it to me; great service!

BEWARE!!! I loved Prudence Car Care from the time I began taking my Honda Civic there around 2006, and continued to recently with my Honda Fit. Unfortunately, this business changed owners in 2023. Rod is no longer involved. While I cannot comment on the actual quality of the service itself at this point, I have major complaints about significant work being done without my approval, being charged multiple times for the same items on my invoice, and being charged almost $400. for an 18-month battery that was not needed and that retails for $140. I plan to revisit the shop in person tomorrow. Do not approve any work over the phone-obtain and read carefully a list of work to be performed in writing prior to approving anything!!! I was not aware that Rod was no longer heading up the shop-I trusted him implicitly based on my experience over many years and did not return to review the planned work before approving. Don't make the same mistake that I did. Beware and avoid the rip-off. read more

Service Requested: Replace interior blower motor with Honda Factory part which was estmated to be $400(ish) as quoted. After hearing a high pitch whine later that week, i checked the part with a flashlight. Ill be damned if the motor wasn't a crappy cheap china part that at the time i checked the local part store was under $70. I was a little annoyed but given this was the new owner, i figured I'd feel out the new ownership and give him a chance to explain. I explained that the quote was for the Honda FACTORY part number on the estimate and not the Autozone- O'reilley special . The owner was very nervous and pretended to want to make it right. He asked for my receipt and like a fool, I gave it to him and watched him throw it in his file cabinet. He said he would call me as soon as he located a Honda part. (I had actually called Chapman and it was in fact available in acouple of days.) He never did call me back and I forgot about it till i had to borrow the car quite a while later from my son. I had assumed my son had taken care of it since the whine is pretty bad on high setting. I know that if i take it back now it will be a royal hassle since Id given up my receipt anyway. Our Honda has been going to Rod at Prudence since 2006 when the factory warranty expired. The extended family has used Rod's Prudence Car Care even longer for numerous hondas. Rod was the most professional and honest mechanic I have ever known and would only use Factory Honda parts when possible. I didn't mi d the extra cost for quality and a piece of mind. Furthermore he would tell you if the Honda parts were unavailable...which almost never happened. I have never been back to Prudence CC and I will never recommed this place again. It's a real shame this guy has no ethics. Shops like this give all mechanics a bad name and its sad this guy is capitalizing on Rod's legacy. It's probably been almost a year to be transparent but I feel it's important that that you beware and check their work...especially at premium they charge. I believe you should get what you pay for and with Rod - we did! Are good business ethics dead now?? read more

I was very excited to find a Honda/Acura shop nearby. One of the reviews mentioned being happy with the service for their old car which is newer than mine. That gave me hope. I was not disappointed. Very friendly people both on the phone and in person. I was thrilled with the work and the price to go over my 1997 Acura. They checked everything, told me the costs, then fixed it all. It's really hard to get anyone who can work on a 25 year old car at all. I not only got that, they were *good* at doing what needed to be done. 100% will be back. read more

These guys are geniuses. My car had an obscure problem that took some time to figure out, but they did it. The owner really cares, like an old-time neighborhood business. I love this place. read more

Have been coming here since about 2009. PRUDENCE CAR CARE has excellent customer service. Very fair prices. Stands behind their work. Has knowledgeable, well trained certified mechanics with very little employee turn over. All the staff are professional. I always feel confident that my car has been fully serviced or repaired when I leave and I am given a full explanation of what was done. Never once had to go back and say something is not right, but if I did, I would know they stand behind all the work they do. oh and the waiting room is cozy and comfortable! read more

Been coming here for years ... they have helped me get the most out of my pre-used vehicles (lots of miles).

I'm gonna come right out and say it: The absolute best damn auto shop ever. Let's face it: female + car problems + auto shop = disaster 9 times out of 10. I have never liked having to go to the auto shop. Just the way it is. Having said that, thanks to the Yelp reviews, I decided to check out Prudence Car Care for my Honda Fit that was making some unsettling noises. You Yelpers were right on the money. Roy is as down home and honest as I've ever met. When he called to update me on what they'd found (broken transmission mount), he told me that this could be step one. There might be more but they had to get the mount fixed first. I said ok to the repair and crossed my fingers. A couple of hours later, Roy called to tell me, Yep - that was all it was. You can pick up your car this afternoon. I didn't the usual, "Well, while we were in there, we noticed your flux capacitor was a little dirty, your thingamobob was backwards and your do-hickey was upside down. That'll be an addition $7934.91 please." Honest service at a great price and down to earth people. If you drive a Honda or an Acura and need service, do yourself a favor. Go to Prudence. read more

This place is fair, reasonably priced, and pretty fast at solving your Honda's problems. On our first visit just yesterday, the finished price to replace compliance bushings and control arms on our 2003 Accord was less than half of what a local Honda dealer quoted us. I'm pretty upset with that dealer, as I've purchased two vehicles there and have been taking all three of my Honda vehicles there for service for several years. read more

I've been bringing my Honda's to Prudence Car Care for about 16 years now and never a bad experience. Rob Neilsen and the guys are fantasic, trust worthy and honest. I'm on Honda #4 now and previously I've had different models from various years and regardless of how new or old they were; it was never a challenge for them to repair my vehicles. My estimates were always realistic and my repairs always completed in a timely manner. Prudence Car Care is Best in customer service and Best in over all customer satisfaction and I give it 5 stars because they are a business with integrity and respect for their customers. David Jennings read more

These guys are great! No fancy waiting room but they know their cars. This was the first place that did repairs on my 02 Honda CR-V after I bought her used from the 2nd owner. I'm always hesitant to take my car to a new shop but my coworker had recommended the place because his mom had used them for years with her Honda. I've had two big jobs done with them and I was really happy with the price as well. I asked so many questions and had a great conversation with the owner who has now been here over a decade at least. They even squeezed me in for a late oil change and inspection and were very thorough. They are great! The only reason I don't use them more is I live and work on the other side of the world! Northwest Tucson and now it's too far to drive! read more

These guys are great. They have been honest with me every time... even sending work to the dealer (that was part of an recall I was unaware of) instead of taking my money... like other shops offered to do. The price they quote is the price you pay (or less) never more. To top it all off they are fast and really know their Honda's! read more

Top-Notch! Honest service at a fair price. Rod and his crew have serviced our Honda Accords since 1998. The first one (1994 model) we drove for nearly 20 years and sold it in 2013 to get the new model that year. Now six years into this Accord and the Prudence crew keeps us on the road and breakdown free! read more

I have been going to these guys for years, and they have always done me right. I love Honda's, and the main reason I will buy another one is because I have actually found an honest repair shop that specializes in them. Like a previous poster, I had a recall defect on my Civic, which the dealership fixed for free. I would have been unaware of this if Prudence hadn't pointed it out. They could have charged me full price to repair, and I would never have know the difference. Love them. read more

Rod Nielsen is a very kind, nice person which I am sure reflects in how he manages his business. I am very fortunate to have accidentally found his shop. Although I have lived in the area for 40 years and own a CRV, I did not know Prudence Car Care existed until last week. A trim strip on the roof of my vehicle came loose and rattled at high speeds. In addition, a small section of the trim was missing when it gotten ripped off and lost going through a car wash. My neighbor suggested that I check at Prudence to recommend a body shop to repair the trim. When I pulled into their lot, Rod who was working on a vehicle, immediately stopped what he was doing, came over, and asked if he could be of assistance. I asked him to recommend a body shop that could repair the loose trim. He asked me to wait, went into the shop, returned with a tool, and fixed the trim. He noticed that the small section of trim was missing. He asked me to wait, again went to the shop, returned with a trim piece, and popped it into place. When I asked him for a bill, he said there was no charge. Several years ago, Dobbs Honda quoted a cost of $100 to replace the small trim piece, a 60 second job! After my positive experience and reading all favorable recommendations, Prudence Car Care will be my choice for servicing my vehicle. I am only sorry that I did not learn of their existence sooner. read more

Car still works great and these guys are still straight shooters! When getting a major service done, I found out that they also have loaner cars if your work ticket is big enough. Thanks Prudence Car Care read more

Never once had an issue with this place!!! I always get great service and usually at no cost! I have had trouble with other maintenance shops and have come to find that there is still the same if not more issues with my cars than when I left...not here!!! Always bring my car here without any hesitation read more

At first I thought I found the best Honda dealership for a good price and good work. I was mistaken. Every time over the years, I took my car here I always, and I mean always had another problem that needed to be fixed within a month or so of servicing my car there. At first I thought it was coincidence but it wasn't. I havent had any problems with my hondas going to other shops. I felt duped by their niceness and professionalism, but I think they do that to lure you in and keep getting service there. In the long run you pay more. Plus one time I took my car there because my battery needed replacing and they said they did warranty work but it wasn't covered under warranty. I paid $80 and found out later it was covered for free under warranty. So no, i honestly cannot recommend this place. read more

Prudence Honda is great. It was recommended to me by a friend who has gone there for years and I took my Honda in and they did a great job!! They are thorough and very trustworthy. They will also give you a loaner car if you need it. read more

Rod has serviced our Honda's for 10 years and has always been very honest and professional. Definitely A+ service!! Not once have I ever had an issue with work performed. I would give 10 stars if possible. read more