Their service department is great. they're always kind, quick when they can be (when it's not…read moreextremely busy). And they are clear with their communication. They do a great job :)

My Honda GoldWing was due for a service and additional work. Set up an appointment to drop the…read morevehicle off, had the work done and kept in contact even after three months waiting for a replacement windshield. The staff was friendly and knowledgeable with regards to exactly what I needed for my 2008 GoldWing. I normally don't go to the dealership for parts and service but this time I'm glad I did. I was completely satisfied with the work that I had done. I plan on being a return customer as needed.

It would be nice if he was honest. I'm praying he's a better mechanic than he is a businessman my…read moreexperience was not so great never got an estimate and he put the bill wherever he liked.

Carlos is very knowledgeable and helpful. I would not take my bike(s) to any other shops- I work on…read moremy own stuff, but when I need an expert, Carlos is the man!

***** I really like…read morethis business - for so many reasons. Service is terrific Having the owner of any business on-site makes a difference (John) Taylor in parts + apparel is terrific...knowledgeable and helpful Jim in sales is pragmatic, honest and direct. Solid shop - local feel - nice folks :) Quality Business ~

60 yr rider. Over 30+ bikes and dealt with dealers from Maine to Alaska. Iron Horse has always…read moretreated me with respect and fairness. Every dealer I have bought bikes or had service from could learn customer service from these folks. I highly recommend Iron Horse!

Master techs who love moto racing- the real deal, MotoAmerica, AMA and other pro circuit team…read moresupport- these guys know what they are doing. Watched Phil tear down to the crank and rebuild a Buell engine for Aaron Yates at Laguna Seca, overnight for race day.

Excellent service! Took my Kawasaki Vulcan to get a leak fixed and everyone was super friendly and…read morethey took my bike right in. Reached out to them through Facebook and they responded right away, sent me an email with the invoice so I could pay right on my phone, loved that I could do everything electronically. Prices are pretty good and bike runs great now!! Would definitely recommend to anyone looking for service.

Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

Absolutely. If you're looking for an honest Harley mechanic in Tucson, this is the place…read more Randy and the team at V-Twin are phenomenal. I brought in my 2007 Sportster that I had bought on Facebook Marketplace. She's definitely a bit of a junkyard dog and had an oil leak along with several other random issues that needed attention. Randy took the time to diagnose everything, explained what actually needed to be repaired, and never once tried to upsell me on work I didn't need. That kind of honesty is hard to find. The pricing was also significantly better than taking my bike to the Harley dealership, and the quality of the work was outstanding. My Sportster rides better than it ever has, and the leak is finally gone. It's like I got a whole new bike back. On top of that, life got busy and I wasn't able to pick her up for a couple of extra weeks after the repairs were finished. Randy had no problem holding onto the bike until I could make it over, which I really appreciated. Great work, fair prices, no pressure, and genuinely good people. I'll absolutely be bringing my Harleys back to V-Twin for future service, and I wouldn't hesitate to recommend them to anyone looking for a trustworthy shop.

I brought my bike to Randy at V Twin Collective for repairs after it had been involved in an…read moreaccident. Randy went over the estimate with me multiple times and repeatedly assured me that all of the repair costs would be covered by the insurance claim. When it came time to pick up the bike, I was told I owed more than $500 because some of the repairs were supposedly not covered by insurance. On top of that, I was charged for more labor than what was submitted to the insurance company, leaving me to pay the difference out of pocket. None of this was disclosed until the bike was finished and ready for pickup. The lack of transparency and communication was extremely disappointing. Had I known about these additional charges beforehand, I could have made an informed decision. Based on my experience, I cannot recommend this business. I wish I could give 0 out of 5 stars.

I have discovered that many of the good old-fashioned motorcycle repair shops here in Tucson are no…read morelonger in operation. Motorcycle dealers will only work on bikes newer than 5 years old. So I was delighted to find this shop run by a very capable, honest and reliable man, who can work on any model of bike or car. This guy is very thorough, and makes sure to do the job correctly. Of course, if you want to just slap your vehicle back together so you can limp on down the road, you have that option. Just let him know at the outset whether you want it fixed right or you just want it good enough to get by for a little while. He saves all of your parts and will go over each of them with you, so you can see why they needed to be replaced. You can have the old parts back. He works diligently on getting you quality replacement parts at the best price. In my case, I know he put more man-hours into getting the right parts and into actual labor than he charged me for. I am lazy, so my bike is always filthy, so anyone going within 10 feet of it gets covered in oil and grease, and yet Robert didn't even complain about that. He even gave me a bike cover he had on hand, so I can attempt to keep it cleaner! I'm really happy to have found this mechanic, and I will return to him whenever I'm in need.

took my SxS to Jeff to have some work done. Very professional,knowledgeable and did a great job! I…read morewill be bringing my SxS to him from now on. He's very reasonable on his hourly rate and kept me up to date on what it needed. Try Jeff and you won't be disappointed! My bike runs like new again!