***** I really like…read morethis business - for so many reasons. Service is terrific Having the owner of any business on-site makes a difference (John) Taylor in parts + apparel is terrific...knowledgeable and helpful Jim in sales is pragmatic, honest and direct. Solid shop - local feel - nice folks :) Quality Business ~

60 yr rider. Over 30+ bikes and dealt with dealers from Maine to Alaska. Iron Horse has always…read moretreated me with respect and fairness. Every dealer I have bought bikes or had service from could learn customer service from these folks. I highly recommend Iron Horse!

Their service department is great. they're always kind, quick when they can be (when it's not…read moreextremely busy). And they are clear with their communication. They do a great job :)

My Honda GoldWing was due for a service and additional work. Set up an appointment to drop the…read morevehicle off, had the work done and kept in contact even after three months waiting for a replacement windshield. The staff was friendly and knowledgeable with regards to exactly what I needed for my 2008 GoldWing. I normally don't go to the dealership for parts and service but this time I'm glad I did. I was completely satisfied with the work that I had done. I plan on being a return customer as needed.

Absolutely. If you're looking for an honest Harley mechanic in Tucson, this is the place…read more Randy and the team at V-Twin are phenomenal. I brought in my 2007 Sportster that I had bought on Facebook Marketplace. She's definitely a bit of a junkyard dog and had an oil leak along with several other random issues that needed attention. Randy took the time to diagnose everything, explained what actually needed to be repaired, and never once tried to upsell me on work I didn't need. That kind of honesty is hard to find. The pricing was also significantly better than taking my bike to the Harley dealership, and the quality of the work was outstanding. My Sportster rides better than it ever has, and the leak is finally gone. It's like I got a whole new bike back. On top of that, life got busy and I wasn't able to pick her up for a couple of extra weeks after the repairs were finished. Randy had no problem holding onto the bike until I could make it over, which I really appreciated. Great work, fair prices, no pressure, and genuinely good people. I'll absolutely be bringing my Harleys back to V-Twin for future service, and I wouldn't hesitate to recommend them to anyone looking for a trustworthy shop.

I brought my bike to Randy at V Twin Collective for repairs after it had been involved in an…read moreaccident. Randy went over the estimate with me multiple times and repeatedly assured me that all of the repair costs would be covered by the insurance claim. When it came time to pick up the bike, I was told I owed more than $500 because some of the repairs were supposedly not covered by insurance. On top of that, I was charged for more labor than what was submitted to the insurance company, leaving me to pay the difference out of pocket. None of this was disclosed until the bike was finished and ready for pickup. The lack of transparency and communication was extremely disappointing. Had I known about these additional charges beforehand, I could have made an informed decision. Based on my experience, I cannot recommend this business. I wish I could give 0 out of 5 stars.

would give this guy 0 stars.. Guy is an Old A$$hole who has an attitude that stinks. he talks to…read morepeople like theryre stupid and refuses to work on the bike unless I source the parts myself , no problem would do that if i knew what the H-E- Double hockey sticks I was looking at and dude won't allow me to bring bike by because "there's no room" I have a 2023 bike brand new should be no issues I bent my shifter and need replacement literally baby stuff lmao

I highly recommend Motion Sports for your personal watercraft repair and maintenance needs. Rich is…read morehonest, straightforward and communicative. After getting the runaround from another local shop, I contacted Rich for some diagnostic services for my Yamaha Exciter jetboat. Not many mechanics in the area work on this type of watercraft, but Rich is experienced in servicing these. He was reasonable and respectful of both our time and setup a date to bring it in when he knew he could actually tear into it vs letting it sit around his shop. My boat had major issues and he was upfront with me about estimated costs, advice and guidance. He wasn't looking to burn a hole in my pocket and wanted to make sure I had a positive client experience. He's absolutely trustworthy and affordable and delivers top notch service.

Just want to give kudos to Adam and Ryan in the service department. I road an hour and a half to…read moreget my radio flashed. There was a bit of confusion about when it should be done, before or after amp install. Instead of telling me no and sending me on my way, Adam went online and researched the process, along with asking Ryan. Although Ryan stated that he had plenty of experience doing audio installations, he stayed open to new information. In the end, the service was completed and I was thoroughly impressed with customer service. Adam and Ryan are proof that quality customer service still exists.

Fantastic ! WB9PRG recommends this place…read more I bought 2 new helmets, and they helped me install the headsets on them . Thank you

These guys know how to fix motorcycles. They'll tell you what the problems are, and exactly what…read morethey're going to do. Then they'll do exactly what they said they'd do, all at a reasonable price. Andy has been at this for a long time, and he knows his stuff.

A little bit of mixed feelings on this review...hence the 4 instead of 5 stars…read more This will be a long one though, so be prepared for some reading. BF motorcycle and he dropped it on the side and broke the foot peg mount, so back to the shop it goes. He had some scratches on that side and a broken directional that we bought a replacement for and didn't put it on yet. We brought it to these guys, the only ones we trust that do the job right. The BF gave them a whole list of things to fix. The brake rotors, foot peg mount, paint all of the scrapes on the fairings and put in the directional and he wanted his wheels painted red now to match the rest of the bike. If I can get a picture of the bike, I will attach it later. It is a 1991 Kawasaki ZX-11 Ninja we had painted white with red accents and put a lot of work into it. That year was black and rose and he didn't like those colors. It took the shop weeks to find a foot peg mount. The cost for just the wheels to be painted was $600. Another $200 for the touch up painting. We put down $800. We got a call the fork seals were leaking, another $200 and they said the battery also needed replacing..grrrrrr that happens when it sits not running for months, the battery was less than 1-2 yrs old and was fine when we dropped it off..they should've disconnected it or put a trickle charger on it.. Weeks later, we came up with $1000 to put toward the total cost..the total after the $800 was another $2400 and change but he said "for cash price, it will be $2200 for you guys since you are such good customers". When I wanted to drive to pay the $1000 cash, my car starter went out. I called and made a cc/dc payment over the phone. I talked the owner into the cash price when I paid the remaining amount of $2200 cash. For some reason, we didn't get a receipt or ask for one. I guess we were too excited to get it back and I made sure they didn't charge for storage to get the full amt paid to get it out. Total price was $3000. That's a lot of money!...The day finally came...We went to pay for the bike not noticing it was outside by the front ready to go. Beautiful, perfect, OMG the wheels, etc.....wait..........OMG, the seat has a tear in the material...BF not good with confrontation. I ran inside and no one was at the front. I got the mechanic that worked on the bike to go outside. He shrugged it off, saying the cost cracked it since it is older material! Those cold frosty nights in the 30's temps must've did it. He tried to find me a place that would give us a good price on the upholstery, but couldn't find it, he just said the area on the other side of town where it is located. ???Why didn't anyone call us as soon as they saw the tear to ask if they could get a quote on a price or at least let us know it happened????Couldn't they have prevented it by covering the seat and isn't it temp controlled in the shop or was it left outside? Aren't they partially responsible for the cost? We decided on an expensive future option of having it recovered in red instead of black anyway. Not happy at all about this though. WHY would a reputable shop that did such beautiful work and we spent so much money let this go without taking at least partial responsibility, even if they say it is old and act like it was just an "Act of God"??? If I were the owner, I wouldn't let this perfect experience become bitter sweet for my customer. I put duct tape over it and am still disappointed to this day. BF doesn't want me to call them to complain since he wants them to fix the transmission for the gear that sticks 2nd) and doesn't want to "ruffle feathers". If you read this whole story, let me know what you think.

Was passing through a Tucson with some friends on the way to The Prowl in Bisbee when my clutch…read moretook a dump on me. I called ALL the HD dealerships in the area & none of them would help me out. They wouldn't even let me come in to see what the problem was, so much for getting to the front of the line when traveling. Luckily a buddy of mine knew about Randy's Motorsports (The Option) & we stopped in to see if they could help us out. And holy crap, Randy & Cody took care of 3 of us and got us back on the road. Wish we had some solid and dependable shops like this where we live. If you're in Tucson and in a pinch, forget The HD dealerships, give Randy a call. Thanks Randy & Everyone at the shop for everything!

This was a five star experience. The management at the Option was professional, responsive, very…read morefriendly, and truly made every effort to ensure my vehicle was well taken care of. I couldn't be more pleased with the results. I had the seats in my 18 year old car recovered. They installed new leather covers and my interior looks show room new. The technician did a fantastic job, the seats are better than new! I wanted to keep my factory look and have the cushions rejuvenated. Mission accomplished! They are better than new... Literally! I can definitely recommend the Option for quality work, professional service, and very fair prices. You won't go wrong here.

It would be nice if he was honest. I'm praying he's a better mechanic than he is a businessman my…read moreexperience was not so great never got an estimate and he put the bill wherever he liked.

Carlos is very knowledgeable and helpful. I would not take my bike(s) to any other shops- I work on…read moremy own stuff, but when I need an expert, Carlos is the man!