Tell you about my Experience ok let's begin well one of the greatest experiences ever the hardest part of receiving the same treatment is sho up and walking into Harley land the great glass door opens up and poof you riding sound simple huh well it is just give it a shot #2wheelsdown read more

Old Pueblo Harley-Davidson - If you don't know then you should - Motorcycle Gear Near Me - Tucson, Arizona

Hmm... I honestly have to take a breath and think before I speak. Because I am so frustrated with Old Pueblo Harley-Davidson for their methods of conducting business. I own a 2003 Harley V-Rod hundredth anniversary edition. As any Harley Rider knows, this particular bike is kind of the red-headed stepchild of the Harley family, it is also beloved by many like myself. The engine is made by Porsche, so German engineering in a notoriously iconic American brand, yet Harley took the Porsche design and ran with it, and the V-rod was born. Anyway, the engine is water cooled and no other Harley besides the V-rod (that I know of) has a water cooled engine. And of course, the time came and I needed coolant since noticing my reservoir was nearly empty. So I called Old Pueblo Harley-Davidson and the guy that answered was very friendly, said absolutely! We have the coolant in stock! I said Great! Off to the Harley dealership I went! And BTW, I had previously investigated coolants online for the V-Rod, many claim there are cheaper alternatives that V-rod owners have been using for years. Saw this mentioned time and time again with lists of alternative coolants. But as many Harley riders would agree, there is a sense of loyalty to the name, therefore always desiring the use of parts that aren't aftermarket, and always use Harley products in your motorcycle, like using HD coolant for my HD bike. So I get down there feeling a sense of satisfaction knowing they have my coolant and accomplishment, because I'm finally finding time around my busy work schedule to get this done. I get up to the parts counter, the man was very friendly again and also remembered me. Off he went and returned quickly with a little I quart jug of HD coolant.. I asked him, do you have the standard 1 gallon jugs of this? No I'm sorry this is the only size we have. Okay it'll have to do...and although it was only 1 quart, it was enough to top off my reservoir, so I thought it is what it is, no big deal. The man asked if I needed more than one? Maybe I could use one more, but how much is it first? He rings it up, and immediately I knew something wasn't good, judging by this man's face, he said $31.51 please? WTF!?!? $31.51 for one quart of HD coolant!?!?. Uh, let me double check that price, maybe that's for the 1 gallon jugs that are out of stock. He went into the back to double check the size, and sure enough the price of 1 quart of HD coolant at Old Pueblo Harley-Davidson, is $31.51. Unbelievable. I could've just walked out, like every American we have a choice, but using a brand not recommended, such as other coolants, just didn't sit well with me, and again there's that sentimental loyalty always playing a role in decisions for this bike. So very, very reluctantly bought it the damn thing and walked out of Old Pueblo Harley-Davidson feeling like I was blackmailed because HD is the only recommended coolant, and robbed using my loyalty against me. Very disappointing. It gets worse... I went online and found a gallon of HD coolant, from Harley Davidson themselves, for less than $30. The man at the desk was very friendly, and his expression during this transaction spoke volumes. I give Old Pueblo Harley-Davidson 2 stars. That's one more star than they deserve right now, but given that extra start for one reason only, the friendliness of one staff member. Thanks for everything, Old Pueblo Harley-Davidson. I won't soon forget it. read more

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I must say I have had a positive experience for sure - my 2021 RG went in for its 5k service and a) that service was done in about six hours b) Ronnie was great and c) I was introduced to the Pan American (again, walked through by Ronnie). My service showed no issues, fluid changes, and while my bikes are wide ranging, and my last Harley 'wonkey' 2014 Ultraglide, the M8 surprised me - such rideability All in all, I recommend - a nice experience in a world that isn't always so nice. read more

Old Pueblo Harley-Davidson - Motorcycle Gear Near Me - Tucson, Arizona

Yet another great experience at this place this time with mechanics. They were fast and took care of what was needed immediately. Gotta say this place handles customers like family. Great job read more

Old Pueblo Harley-Davidson - My dream machine - Motorcycle Gear Near Me - Tucson, Arizona

Still waiting for a response for my offer after sales-guy Will said "let me run it up stairs." Three weeks ago, definitely regret attempting to negotiate with these guys over dealer set up fee and doc fee on top of retail for a used Harley, sales manager Dustin was quick to wrap it up back not quick to follow up, these guys want the low hanging fruit lay downs but won't respond to offers if they can't gross em to pound town. Good luck from these guys, read more

Old Pueblo H-D gets five stars from me because they kept me in the loop, and went above and beyond to get the bike I wanted at their shop. Terry, my sales advisor, was very helpful maintaining a great conversation~ without being pushy or making those annoying phone calls that so many other dealerships do that end up feeling somewhat over the top. He made sure to always check in and confirm points of interest, which I really appreciated. He also stood by and took some great pics for me. After I rang the bell, Chris came out to congratulate and thank me as well. Reg was my finance manager and I wanted to make sure to say thanks to him here too. Reg made it a very quick and simple process, summarizing things for me. Terry, has continued to be as helpful as he was from day one, even after he closed the sale. I will say, even riding away from Old Pueblo on my new ride felt even better than when I first walked in! All I can do, is recommend 10/10. read more

Old Pueblo Harley-Davidson - Motorcycle Gear Near Me - Tucson, Arizona

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Not impressed. Drove up parked my Zepher Blue Road King Special in front. Several men walked by and not even so much as a hello. Can I help you. The only person who greeted me was the lady at the sales counter. I left. Harley ownership is all about friendship. Not here. I'll go visit the other dealership and see wat they're all about. read more

Old Pueblo Harley-Davidson - Motorcycle Gear Near Me - Tucson, Arizona

I understand that customers and employees of a Harley dealership view themselves as the last bastion of personal freedom, but we were a alarmed that only one employee - out of the six or seven we saw - was wearing a mask. It's still too early to be getting casual about that, IMHO. As H-D dealer functions go, it's like the standardization you find between Starbucks stores... not much different from any other. The service department pleasantly surprised me with a quick favor, but also declined to do something I requested and for which I was willing to pay. This is why indy shops thrive. read more

Over the course of the past week, I corresponded by email to two staff members over something I was seeking. The first was to get back with me and did not. A second contacted me and same story-no contact back as he promised! Not the way a business should be run. read more

my mom took her bike here. 96 harley soft tail custom. they had her bike for three months when it was only supposed to be a simple fix. they finally release the bike to her she paid 1700 dollars and her bike was ruined. they replaced her custom forks and tires with stock parts. her wheel almost tell off when she was riding because they were lying about a spacer and they tried to gaslight her saying they didnt change anything on the bike do not come here unless you wanna spend over 1000 and get your bike back with even more problems than before. we're pretty sure they crashed it when test driving and had to basically rebuild it and that's why it took them so long. 0 star rating will literally never come back here or recommend it to anyone read more

I've purchased 3 HD's (2 new and 1 used) over the years, and this is by far the BEST dealership that I have dealt with. All of the people were exceptionally helpful and easy to do business with. Not only do I highly recommend Old Pueblo Harley to anyone looking for a HD, but I will also use their service and parts department exclusively in the future. read more

When we're traveling, a stop to the local Harley dealership to pick up a T-shirt is pretty much a mandatory stop for us. This Dealership had a good selection at the typical stratospheric prices you find at most Harley dealerships. The lady at the desk was friendly and helpful. No complaints. No idea what they are like for Harley purchases and service but as a clothing boutique they were certainly "ok". A little better than just ok, actually. read more

Dropped in to pick up a part needed. I had earlier called in to see if they had the part and Justin in parts was very helpful. He went and grabbed the item and ensured it was the correct part and color wanted before I drove there to pick it up. Justin was helpful from the phone call to actually getting the item when we got there. When we first walked in I immediate noticed how clean the store was and how fancy it looked. I've been to a lot of Harley Dealerships and even sold them for awhile; this one was clean, very well put together and an pen floor plan. The staff from the Parts section to the cashier (Andrea "Andy") was helpful in all or questions. Andy was very nice and joked around with me and my friend while checking out. The store itself is relatively small compared to other dealerships. There are two dealerships in Tucson, so the smaller setting may be better for a first time buyer. I have had my own motorcycle serviced at this store about a year and a half ago, and I remember them being friendly and willing to share knowledge about my motorcycle. read more

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I first experienced the positive and welcoming energies of this business when I visited for the first time 2021 Thanksgiving weekend. Terry spoke directly to me about what my thought, interests and experience riding is. What do I want to do on my bike and all of the questions that would best allow him to help me get the perfect bike for me! I did not want to make an impulse buy, needed to take my riding course (again) after @ hiatus from riding and he never pressured me any of the times I came in. I found my hearts desire 6/23/22. The entire team here is amazing! Dove also got me connected with the women's night that was coming up as well as helping me pick out some stylish Harley gear. I will be back, often! read more

Old Pueblo Harley-Davidson - Motorcycle Gear Near Me - Tucson, Arizona

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I'm like a kid in a candy store on his way to Disneyland when I shop at Harley Davidson! I was only here to window shop and ended spending over $30,000 by the time I walked out (in my mind!) I didn't really buy anything but priced out a new motorcycle, prepaid service, extended warranty, boots, jackets, helmets, and on and on and, well you get the idea! Oh and I can't forget a great set of pipes. This store is clean, pristine and well laid out, shiny chrome displayed in all the right places! The store is a lot smaller than the main store that's out on I 10, but I really enjoy this smaller atmosphere. The staff have more time to interact with you and answer questions and its easier to get around the store without as many customers in the aisles. I met with a longtime friend Danny, the parts manager, while I was there. I've known him since 2003, great man with a lot of insight on the latest motorcycles, trends, and parts. I spoke to several salesman while I was there but there were no high pressured tactics to try and get me to buy something before I walked out the door, I'm a prior Harley Davidson owner so they know I'm most likely pretty serious. Positives about this store, great staff, great location, great product! Negatives - I cant afford more than one motorcycle! read more

Old Pueblo Harley-Davidson - Motorcycle Gear Near Me - Tucson, Arizona

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I went into the dealership to look at a Trike and they had one available but it wasn't on the showroom floor. I was told it was a good bike but they had to fix something on it and it would be delivered to my house the following Wednesday. Well Tuesday came around and I hadn't heard from the dealership and I called them and they said during the final inspection they found something that was leaking. They told me it was leaking from an elbow (whatever that means) and it wouldn't be ready until Friday to have it delivered. I called and they said they were still waiting on parts. They don't know when it will be ready. But the sale was made so they don't care how long it takes to fix it now. They keep giving me the runaround. I am so disappointed in Harley Davidson. They will lie about whatever they have to just to get the sale. I see that now. I am not happy with HD whatsoever. I got duped big time. Now I'm stuck with a motorcycle that I can't ride at the moment. What makes me angrier than anything is getting the runaround and the fact that I am a woman. I feel that I was taken advantage of. They had no problem lying about it just to get a sale. Who knows when or if they will get it fixed in a timely manner or not. NOT so far. I'm disgusted with these people. They are crooks as far as I'm concerned. Once the sale is made you don't matter anymore. Poor customer service and following through with getting the bike to me. Horrible. Horrible. Of course they wouldn't have another one to offer in its place to make it right. Probably won't happen when I aske they totally ignored that question. No response. Beware going there. You will get duped. read more

Sales and finance staff are very intimdating and high pressure. Service is average for Harley in wait time for service and labor read more

Well, I walked in and was greeted that shows me that people love what they do. I found the bike I was interested in and Terry took me on the best test ride I've ever been on. Too bad he didn't have a camera to capture my smile. I committed before I thought I could purchase a motorcycle but they knew I was serious and treated me with great service and information. These guys know what they are doing here and will steer you right. GT was so smooth in handling all the paperwork and got me out so quick! I'm going to come by all the time just for some stupid questions just to hang out for a little bit! I appreciate the service y'all gave me! read more

Old Pueblo Harley-Davidson - 2021 Sport Glide - Motorcycle Gear Near Me - Tucson, Arizona

Finance manager was horrible!! Worst experience ever! Beware with this guy if your purchasing a Harley. He will hide different fees in the purchase contract. But if your wise and smart you will figure his hiding game out. He will try to add the extended warranty without even asking if you want that it or not, Did not disclose the annual percentage rate, Extremely unfriendly, if you have a trade in will some how try to hide the actual amount within all the numbers he throws at you. Left this dealership and went to Tucson Harley where they were AMAZING!!!!! Bought the bike I was seeking from them. If I could leave 0 stars I would. Old Pueblo Harley doesn't deserve stars. read more

The entire staff was amazing. I have been shopping for a used Harley for sometime now and couldn't find exactly what I wanted. I am from Indiana and was out visiting friends and family. My kiddo lived right next door to the dealership or day she was at work so I walked over to see their used inventory. I walked in and like all things new and shiny the new bikes caught my eye. Chris was with a client while I was there so Ben from parts walked me around showed the bikes. Since being never owned a Harley he explained in detail all the bikes. He really helped me find the right thing. Chris freed up and then took over for Ben. He explained in even more detail what Ben had said. Chris turned me over to Reg who handled the rest of it like a champ. I never planned on doing anything while I was out there so I had to unfreeze credit get money together and they were just awesome. The dealership was closing and I didn't want to hold them up. I thanked them for their time and just asked them to call me Saturday. By 1030 I had a call with the congratulations. They did everything! I even bought the service warranty because they have a sister dealership in Ohio for me to take it too. There is a tire warranty everything. I can't thank them enough for the education, kindness and a service mentality. I can tell you it was worth the 2200 mile trip and having it shipped back. I checked the 4 major dealerships in Indy and none of them had the beauty I bought. A 2021 Road Glide with the Snake Venom Green Paint and it has everything. Thank you guys. I started off looking for a used bike and the patience and kindness demonstrated while I was there prompted me to buy a new bike from you. Yes I will be back out and hope to get the next new bike from you as well! read more

I have owned a couple Harley's over the years and had an idea of what I wanted. After speaking with Terry and explaining what I was looking for he got my girlfriend and I taken care of on a Harley that is perfect for us and our needs. Terry was easy going, not high pressure at all and very informative. Once Terry got us with GT Hurley the financing was just as smooth, easy, and again not high pressure at all. Terry and GT have definitely earned customers for life and more than customers they have formed a long lasting relationship! Thank you both for everything that you did, we had a blast dealing with you guy's and thank you both for your service to our country in the Marine Corp! read more

I will say that the sales staff was great! When it came to financing, there were a lack of communication and lack of explanation of what I was buying. Always look at what you are buying! After everything was said and done. Trusting that the finance manager did me right. I looked at my receipt when got home. I bought a 3year $4000 service plans that i didn't need! I complained about it and got it reduced to $2600 over 3yrs. I also bought a 2yr extended warranty for $2000. That was $6000 additional on top of the bike that I did not need. I Over paid for the bike, although I do love the bike. I don't think I would buy at this place again! read more

The best most friendliest people ever , great place for the lady riders to hang out and have a great safe environment to do so thought this was just so thoughtful that they through a ladies night for all the women riders in Tucson Harley or what ever you ride . Highly recommend , old Pueblo HD for life #roe # ba Dyna bro read more

Stood around in the service dept for 30 minutes before someone finally showed up. I was stranded with a flat tire. Service manager said they wouldnt mount a tire unless I bought it there. I would have but they didnt carry my dual sport tire. This shop is not busy... they turned away business. Wont get my business in the future. read more

If I could give the service department a negative rating I would. I highly suggest you go any where else for any type of service on your bike. We have purchased two bikes from here and the sales team was great, but every time we go in for maintenance is a bad experience. Today was by far the worst. The individual working the service counter at 10:30 was rude and extremely unprofessional. We needed replacement gaskets and a bolt that was lost. We got the gaskets but since they didn't have the bolt on hand and we didn't want to wait for it to be ordered and not know when it would come in we asked if they could give us the thread and pitch count and he slammed his fist on the desk and got extremely angry. Safe to say I will drive to phoenix or any other dealer before I go back here. There should be a level of decency that this individual did not provide. read more

Wonderful experience here last weekend buying my first Harley. Brett Murphy was my salesperson. My wife and I felt no sales pressure, just easy answers and friendly faces. The store is fantastically clean and well laid out. The bikes are impressive. The store also carries safety equipment, branded shirts, jackets, helmets, parts, stickers, keychains, etc. I can't recommend them enough. Great location, wonderful selection! read more

Walked in 2 days after they opened. This shop is next to the Ride Now Tucson on 22nd. Lots of people stopping in to check out the new store. As you would expect they have lots of Harley stuff and let's not forget all the motorcycles. read more

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I have to say I'm pretty disappointed in Harley Davidson right now! I order some shoes online for my husband for Christmas! Paid quite a bit of money for next day shipping and received my item 6 days later! If next day shipping was unavailable it should not have been an option. I have sent numerous emails to customer service asking for my shipping to be refunded and have have no response back! The reason this yelp review is going Old Pueblo because it shows them as the seller! My husband and I have purchased many motorcycles and spent a ton of money in your stores! I have to say I'm terribly disappointed in HD! Pretty sure we have spent money on your products for the last time read more

If you're looking for quality work stop in this dealership. Brad ( service writer) will help you out with whats going on or upgrades. Jay Rockey the Master Tech is like a brain surgeon with bikes (25+ years of experience). Ive been to many dealerships and this one stands out above others. 11/10 would recommend read more

Outstanding Service! I have had my 06 Street Glide, 15 CVO, and 16 CVO Ultra Road Glide serviced here. Great people, great techs, welcoming staff. They're fast, efficient, and do everything right! Thanks guys! read more

Last weekend my husband bought his first Harley from this dealership. It was a fantastic experience. Every single employee we encountered was friendly and helpful. I would recommend this place to anyone looking for a Harley. Ask for Brett, he won't steer you wrong! read more

I was on day 2 on a 5,000-mile 14-day ride from No. CA to see sights in CA, Arizona, New Mexico, Texas & Utah. When departing the hotel that morning I felt a front end vibration, especially during left turns. We stopped visually checked the forks & tire. We saw nothing so proceeded but again on a slow left turn I felt a big vibration almost wobble in the front end. The tire was fully inflated so suspected something serious in the front fork bearings. Too dangerous to ride I had the bike towed to Old Pueblo Harley-Davidson in Tuscon, AZ. Although they had a full-service bay and scheduled appointments, Brad Massengale in their service department took my bike in, re-arranged schedules and appointments to have my bike looked at by their front end specialist. He checked the alignment, tire pressure, and all visible components which would cause the wobble and vibration but could not find anything. He test rode the bike in their parking lot and it functioned well. He then took out the bike on a long road test and could not find anything wrong. No one could definitively say why or what may have caused the early morning wobble or vibration but it was no longer there. After approximately 1.5 hours of diagnosis and test riding, they returned the bike to me. I asked what I owed them and Brad responded "nothing, we didn't find anything so we didn't fix anything, enjoy your trip, the bike is good to go". Wow, I was floored. This dealership runs its business with true customer service and integrity and I can't praise Brad and their service department enough. We completed the road trip 12 days later with 4,558 miles under our belts & some great memories. Thank you Old Pueblo Harley Davidson. read more

Can't say enough. Brandi helped me buy a chip over the phone. (You know us guys and our Harley chips) she stashed it by the front gate and even text me where it was. Who does that! Customer service is an A+! Thanks Brandi!!!!! read more

My husband has been doing a lot of research on buying our first bike, we went to old Pueblo Harley and met Matt, our salesperson, we had a bunch of questions going in, he is the most knowledgeable person we have met, he helped us understand what our "needs" were and he listened to our wants, he was not a pushy salesperson, and did not make us feel that our questions were stupid questions. He made us feel very confident in our decision about the bike we bought! And the GSM, Paul was very helpful and very friendly as well. Every employee that we met are awesome!!! We will be back!!! read more