60 yr rider. Over 30+ bikes and dealt with dealers from Maine to Alaska. Iron Horse has always treated me with respect and fairness. Every dealer I have bought bikes or had service from could learn customer service from these folks. I highly recommend Iron Horse! read more

A five hour repair turned into three weeks and $200 more than the quote, for work they knew was going to be done. After the initial repair failed they never called me. I made contact after a week and then again a week later to find the repair was complete. After I got my motorcycle home I found out the oil level was a full quart low after they changed the oil and filter. I'm very dissatisfied with the bait and switch quote, the lack of communication and the work of the tech. read more

I just retired from a 38 year career in the automotive business. Have purchased 22 BMW motorcycles and rode over 700,000 miles. I've been in many different dealerships around the country. Iron Horse is the best. Many of the employees have been with them the 20 years that I've been coming in the store. Every employee has positive, friendly, never pushy attitude. i think they learned from the owner John Cartwright. If you are new to motorcycles or like me just appreciate great customer service this is your store. read more

***** I really like this business - for so many reasons. Service is terrific Having the owner of any business on-site makes a difference (John) Taylor in parts + apparel is terrific...knowledgeable and helpful Jim in sales is pragmatic, honest and direct. Solid shop - local feel - nice folks :) Quality Business ~ read more

Iron Horse Motorcycles - Install curmudgeon, stodgy bags on the back of a fast red BMW bike ... "officer I'm just one of those old adventure rider" guys - Motorcycle Dealers Near Me - Tucson, Arizona

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I have been using Iron Horse for the last ten years or so to get my BMW parts and service. I usually have older bikes and I understand that the parts and service are going to be expensive at a dealership like Iron Horse. I have not purchased a bike from them. Generally, I appreciate that the office is quiet and no one really pressures me on sales. You often have to wait for service as they are busy or talking with each other, but they take my order and get me on the road in a reasonable time. I can place orders on the phone and pick up quickly. There are no discounts and you pay full retail, and mostly friendly. On the service side, They are busy! They have many bikes going in and out because they are pretty much the only BMW servicer in town. (Shout out to Bee Mer Werx) They have taken care of my bikes and I loved how they helped me out and talked through some work. It is expected that the cost would be higher at a dealer but they would get my approval and explain any issues...until one time they didn't. A little over 2 years ago I took my functioning 2004 R1200CLC in to change my brake lines to metal. They did a great job for the expected price but told me that the computer was having trouble talking to their diagnostic. Immediately, after I left the speedometer died, the brake light failed and warning on my iABS lights. I took it back only going about 10 miles. They really blew me off and refused to take any blame or to even do a cursory check of the issue. Based on hindsight research, they should have immediately recognized the iABS failure and gave me the info and been willing to take in to the shop to check out for 30 minutes...given what I just paid. Truthfully, because I trusted their integrity, it hurt as a customer. I still use Iron Horse for parts, I think it was just a bad day or they were busy. But it put me off going to them first. Now I order online first and go to them only if I need a part quick. I love looking at the new bikes and at the Motorrad clothing and accessories. I hope my last service experience was a one off, but it has put me off. I think they need to remember, as long as a customer is talking to you they will continue to be a customer, but if you don't listen they will leave after 1 bad experience. read more

I have been here several times over the years. I have never felt welcome in the store, never approached by a sales person. I have tried to ask questions of those on the floor, but I have been ignored. I have tried asking question online through their website and received no response. Many of my friends have no issues with the sales department, but since they aren't here writing this review this is based on my experiences. With all of this you might question the 4 stars. I will say their service department has been great. Whenever I call they are very responsive and helpful. The mechanics have also been helpful in tracking down issues I have had and helped me know what going on with my motorcycle and what needs to be done to fix the issue. read more

I have now purchased five motorcycles from the Iron Horse Team, four from Ken. They have always been very helpful, during and after the sale. I buy all my BMW motorcycles from them, even after the Military moves me all over the US. I have purchased both in house while on leave and visiting and from out of state. This team knows how it is done and makes the experience smooth. Their Service and department departments stand out as well. Meticulous workmanship and attention to detail. Thank you all for service and care you put into everything you do. See you all soon! read more

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Great customer service here!! We were traveling through and we needed a major service done. They fit us in, even though they were really busy. They were professional, honest and got the work done. I would absolutely recommend this business! If we lived near here it would be our regular service shop. read more

On the road from Alaska, stopped for a short notice fuel leak fix, happily done in a couple hours. So, scheduled a 12k service and flew home for a week. Returned to a ready to go GS, fully serviced and inspected with some minor repair, replace and adjust. Bike's running better, smooth and quiet so, with new confidence, am off to lower my latitude, cross into Zona Tiempo Mañana. Much thanks to Jim for knowledgeably answering my many questions, expert mechanics for their good work and Taylor for, well, being Taylor, always most helpful and charming. read more

I am now at 21 bikes from this BMW dealer! My loyalty to Iron Horse is grounded in the high level of honest and thorough customer service. Dylan, the newest member of the group, is an excellent parts man. You have a question? He's got the answer! Need help with warranty issue? He's your advocate. James, Grant and Marcus keep me safe and sound on all of my bikes. Emergencies and insurance claims? These folks always look out for their customers. Jim, Kenny and John (the owner) personally try to give you the best value for your trades and sell their bikes at extremely competitive prices. I've always walked away feeling like the motorcycle I bought was a great deal, even when you compare with the huge volume California dealers. Bottom Line: if you want a real BMW dealer experience, this is your place. read more

Extraordinary service for BMW motorcycles Great salespersons, awesome service with excellent technicians and great accessories! Best customer wand support. read more

Fantastic experience! Jim was great to deal with. He was extremely thorough explaining the features of my new bike. I like this motorcycle shop, no BS. Thank you! read more

Purchased a new S1000RR from Iron Horse. Wonderful experience. They have great financing options that are exactly like they advertise, .9% is not a lie. They walked me through every feature of he motorcycle as well. All of he paperwork was done when I arrived. They even took care of registration! Oh and the BMW S1000RR is absolutely amazing. Can't say enough about Iron Horse or my new motorcycle! read more

Iron Horse Motorcycles - First ride on the BMW! - Motorcycle Dealers Near Me - Tucson, Arizona

I have used this dealership for years. The former owner Marty sold it to the current owner, who was his sales manager and GM. He know his stuff. They are meticulous. Food selection of. New and used bikes. But exclusive BMW dealer for new bikes. You can trust them. I have bought 3 or 4 new bikes here over the years. read more

Probably the only motorcycle service shop you can trust. After getting hosed by HD on Ina and a bad relationship with a local Honda dealer, I went back to BMW and Ironhorse. Service cost is reasonable for top quality work. read more

I had a great experience here. They worked with me on finding the right bike, worked with me on price, got the accessories I wanted at a discount and installed the aftermarket parts at no cost. They even gave me a fair price on my non-BMW trade in. I was extremely pleased with all the folks I worked with, but Jim and Dylan were exceptionally kind. I will definitely shop here again. read more

I just picked up my bike. Quality service, super courteous staff, fair price. What's not to like? Another shop in town whined that they couldn't possibly lay eyes on my bike for four weeks. Please. Iron Horse will be my repair shop. read more

I took my R1200R in for its 36,000 mile tune up. James, the Service Manager, set up my appointment, handled all the paperwork, priced everything out and explained everything to me. Marcus, the mechanic, did the work expertly and in a timely manner. My bike was ready the next afternoon. Great service at a great price! read more

I purchased my motorcycle at Iron Horse Motorcycles. After arriving home with it, noticed there was an issue with the bike. I contacted the dealership and they responded professionally and quickly to service my bike and fully resolve the issue at no cost to me, and they included my break-in service free of charge. Any dealership can sell a motorcycle, everything is great before they get your money. It's the way things go after you've taken delivery that matters. I give Iron Horse Motorcycles' staff and customer service a top rating. My future bikes will come from this dealership because of the excellent way they dealt with me start to finish. read more

This place is a favorite of mine. Great staff, very helpful and they are always available with information if I need it. read more

Saw a 1999 BMW R1100RT on the Iron Horse web site. As i live approximately 4 hours away, it was not convenient to just "pop" in to look at it. I had a couple of question so i sent an email. Within a very short time, i got a phone call from Ken K. He answered all my questions, plus gave me brief history on the motorcycle, and its current condition. I also asked for some additional pictures of the RT. Ken sent pics later that evening and also gave me his cell phone number in case i had any additional questions. Didn't want to call, so i fired off an email that evening, and received an answer about 1 hour later. FANTASTIC CUSTOMER SERVICE !! The next day i decided to purchase the RT. Having never bought a vehicle in another state, never bought a vehicle sight unseen, i was a little unsure. Ken walked me thru the process, answered ALL my questions, told me what paperwork to get together on my end, etc. That Saturday, i drove 4 hours to get see the RT for the first time, complete the paperwork , etc. Ken greeted my wife and I by name and guided us thru the purchase - smooth as silk. Very very painless.... I left Iron Horse completely happy with my decision and my "new" RT. I would highly recommend Iron Horse and Ken K in particular if you are looking to purchase a BMW motorcycle. read more

This is a really great dealership, with an old fashioned attitude regarding customer service. It's like a family in there and they are all good people. I have purchased two motorcycles from Jim and Ken since I moved to Tucson and they are always helpful, no pressure and more than fair to me. In fact they bend over backwards to be helpful. They encourage test rides. They held a bike for a month for me once when I was traveling overseas and saw it on the website. And recently in this brutal summer heat I wanted to try a shorter windscreen on my RT and Ken found a take off from another bike to try for as long as I needed to make sure it would solve my problem. It's little things like that which go a long way toward ensuring customer satisfaction. I also use their parts and service department, for everything except oil changes, which I like to do myself. The work is always done right and on time. They honestly just want their customers to be happy and enjoy the bike. I highly recommend Iron Horse BMW Motorcycles in Tucson. read more

I needed some valve adjustment shims for my KLR (yeah a Kawasaki!) The local motorcycle megastore doesn't carry many parts. But some BMW parts will work. So I headed to Iron Horse. It was early in the day so they weren't busy. It was fun! You can see the repair shop floor from a window in the parts department for one thing. But the guys in Parts were patient and enthusiastic. And knew stuff! (I swear, the superstore parts guys can't find their rear end unless they use both hands.) Best of all, they did shim exchanges, had an excellent supply, and only charged $4 for shims. Take a micrometer, tho, BMW shims aren't necessarily marked. I'm getting an old BMW next month. Looking forward to dealing with the guys at Ironhorse! read more

I came here to buy a used vehicle. Dave Sirkow, promised me the vehicle was in exceptional condition and there are no problems. Once I got there, Jim Richardson rushed me, wanted to take my cash, and didn't think I needed a test drive. Obviously they were hiding something! This company is very dishonest, they are liars, scammers and have no integrity! The owner John Cartwright agreed to do a $2,000 refund to compensate for the not disclosed defect. Then two hours later he texted me and said he changed his mind, and that the deal would be voided. The next day the sales manager Jim Richardson told me he was not interested in my sob story, and to get the F*** off of his property! Very disrespectful, unprofessional dealership. read more

I stop in to demo a used bike. I walk into the store at 5:30 and go to the counter for help. 2 guys sitting in the office BSing, one is sitting on the desk. He gets off the desk and asks if he can help. I explained I was here to demo a bike. I told him Jim and I spoke the day before but the bike I wanted to try was missing a part and could not be driven. I leave work early to come and drive the other one like it. That's when I get told that Jim was the only one that was authorized to allow demo rides. He then looks at the clock and says, plus there is only 30 minutes left before closing. I showed up driving a $75,000 car, obviously qualified to buy, and I'm not allowed to drive their $14,000 bike because Jim wasn't there, and..... there was ONLY 30 minutes left before close! Sorry I interrupted their BS session in office. I thought they were there to service and sell bikes. If Jim is the only one "authorized" to let some ride?(Which seems strange for a dealership) Then great, get some ambition and call him and explain what is going on! Don't give me some lame excuse there is ONLY 30 minutes before they close! If you want to stop helping paying customers at 5:30 then close at 5:30! I have been in the car business for nearly 2 decades and have spent MANY of days working well PAST closing time to help people out! It was one of the least professional things I have seen from a dealership! SAD. read more

They changed my front break pads and destroyed my abs system. Then they said it was due to old unchanged break fluid on my part. Worst experience. My bike had regular maintenance. These guys are crooked and rude when things go wrong. They also tried to charge me $150 for an oil change I did not ask them to do. Shame on Brian and Carl read more

Super BMW store!!! I was on a road trip and had a flat tire. I contacted Iron Horse that evening at the close of business and they got me on the schedule first thing in the morning ahead of anyone else and got me going again in no time flat (no pun intended). The tech that worked on my bike changed my tire like he was working on a NASCAR pit crew. Super fast and friendly service. They also had a great selection of BMW motorcyle T-shirts which I could not pass up. Great professional service! read more

I purchased my first motorcycle today. I had the best experience I could of hoped for working with Ken at Iron Horse! Low pressure sales with no hidden fees! My husband recently had purchased a motorcycle from another dealer in town so I was prepared for the worst. I was pleasantly surprised with my experience and highly recommend them! read more

After two month's long search for a used motorcycle, I found THE ONE on CycleTrader posted by Iron Horse. I live in Austin, Texas, and couldn't afford to travel to Tucson and test drive the bike. I'm a very cautious buyer especially with that kind of money, but Jim Richardson and the sales staff at Iron Horse did a great job of providing me the info I needed. I got the bike in record time from HaulBikes and love the bike. After the sale, Jim found out that the original seller still had the second key to the bike and Jim mailed it to me a week or so later. Fair price, great bike, AMAZING customer service. Thanks, Jim! read more

I have purchased multiple bikes from Iron Horse and I have all of my service done there - including non BMW motorcycles. I have lived in different cities and dealt with multiple dealerships so I believe I have a pretty good frame of reference when comparing how one dealership performs over another. The owner and staff at IH always seem to have my best interest at heart and they go above and beyond whenever necessary. The technicians and sales representatives are not only highly skilled but highly knowledgeable regarding their motorcycles. With other dealerships I have found many times where I knew more about the bike I was interested in then the sales rep did. This has never been the case at Iron Horse. When reading some of the less than positive reviews regarding IH it is hard to believe that they are actually based on reality. Not every experience, or any individual for that matter, is perfect. I can only believe that the attitude required to write a hateful review may be the same attitude that precipitates a less than acceptable experience in the first place. It could also simply be one's inability to take accountability for their own actions and therefore blames someone else. If you are interest in BMW motorcycles or need service on your BMW motorcycle - not giving Iron Horse a try could be a mistake. read more

Absolutely terrible company. First motorcycle I have ever purchased and it was from these clowns who swore up and down that the bike was fully inspected and all maintenance was performed. After getting home the next day to discover the battery was shot, I hoped it was just a fluke - it was not. I took the bike to my local BMW Motorcycle dealer and had them do a proper inspection. I am now having to shell out $1,152 for repairs on a bike I just bought. I understand it's a used bike, but to misrepresent the condition of the bike? Come on... read more

Love the bikes. I quite going in for service after they hired a new service manager from Canada. I don't need to pay for condescension.

Been going to Iron Horse since 1978. I've always experienced phenomenal service from them. They have receive several service awards and are known nationwide as one of the best BMW dealers for service. One Saturday evening I was riding home with a bad tire and they stayed open for me to do a tire change. Another time, they found and fixed the problem when someone else changed my front tire. You can stand there and watch them work on your bike, or sit in the lounge and watch them thru the large window they have. read more

As a relatively recent transplant to Tucson I was hopeful about finding a BMW dealer I loved as much as Max BMW back east. I needn't have worried. These guys have it going on in the same way Max does - the vibe in the shop and between the crew is excellent - loose, fun, friendly but professional. The recently expanded showroom is beautiful, comfy. They have a better-than-average selection of apparel and accessories. I have not purchased a bike there (yet) but I have had a few service experiences and they were frankly excellent: First I was seeking help dealing with BMW on my rear drive brake flange, and Brian the excellent service writer was great in contacting BMW and advocating for me. When the time came to repair the flange, their tech Jeff got the job, did it beautifully, and when the time came to pick it up he went over what he did, and also showed me an area on the bike that will need attention before long: An output shaft seal that has just started weeping a skosh. Never tried to sell me, it was just a "keep an eye on it" conversation, and he showed me where and what. He had looked over the entire bike when it was on their lift, and shared his observations. Super detail oriented, very professional. Then he helped me load the bike. Awesome. Really happy to have these folks in my new home town, enjoy every visit to their shop. Recommended! read more