I have been coming to this Hardee's location for several months for breakfast orders prior to arriving at my office. I have no complaints with the service and quality during breakfast.
I recently started coming here for lunch and each of my first three visits for lunch have either been incorrect or of poor quality.
My first lunch visit was a hamburger with just ketchup, french fries, and a sweet tea. This was my first time ever ordering a lunch from any Hardee's. I was not directed to pick a size of anything, so I just got what they gave me. Further, the drink was a cola, not a sweet tea as I ordered.
I figured I would give Hardee's another try for lunch. A few days later, I ordered a 1/2 pound hamburger with just ketchup only and a side of large french fries. Having experienced an incorrect order my previous visit, I decided to inspect the hamburger. The hamburger did not come with just ketchup; it had American style cheese. I circled around the building and was able to get a corrected hamburger.
Having a good experience after that error was resolved, and at the recommendation of a co-worker, I decided to try Hardee's a third time, today. This visit prompted me to submit a comment because I have felt that there is a recurring pattern of order accuracy and quality control problem happening during the lunch time hours at this location.
I ordered a 1/2 hamburger with just ketchup only on a sourdough bread and a large side of french fries. Having driven back to my office, I discovered that the hamburger had not only ketchup, but mayonnaise, bacon, and raw tomatoes.
During all three of these visits my receipt showed the correct order information as I specified it to the drive through attendant, so there is no breakdown in communication between the customer and the attendant; it is happening somewhere else between the attendant and the food preparers/cooks.
Secondly, for the amount of money these hamburgers cost, I expect high quality and accurate orders. The quality during my third visit was lacking in that the burger and fries were cold.
There should also be a price discount applied to orders when toppings that normally come with a burger are removed at the request of the customer. It does not cost the same to make the burger as it does when there are fewer toppings. Chick-Fil-A gives discounts to customers who request fewer toppings, such as when a customer requests that no cheese be placed on a chicken sandwich.
Unfortunately, unless Hardee's can "woo" me back, I don't think I will be returning again. read more