A few years ago this location had a bad fire and was closed for a year or two. Everyone in Arlington could not wait until they re-opened. That was a happy day for everyone. They have great breakfast biscuits! I came today because I received a flash in my iPhone about spend $1.00 and get the new prime rib($8.99 value)for free! I bought a caramel iced coffee. The prime rib sandwich was very good. It had prime rib, a burger patty, sautéd onions and cheese. Pros:they have a great customer reward app, nice employees, clean restaurant and great prices for those on budgets. Cons:none Recommend: yes read more

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Had my order wrong and didn't put anything on the chicken sandwich I ordered or the burger and didn't give sauce for the chicken tenders and gave medium fries not large like I ordered. The sandwiches just came out with buns and meat. read more

Service consistency is wonderful! Staff are always very helpful and smiling! Even at the drive through! It's why I enjoy coming back here ! The food ( biscuits) stands alone as light and fluffy, and always fresh and buttery. I grew up on Hardee's and am so happy with this location! Highly recommend! read more

I don't normally eat breakfast out but when I am on this area of Jacksonville I like stopping here. The drive thru service is consistently phenomenal! The ladies are ALWAYS very friendly and you almost feel like you're family when you drive around. They do an excellent job with an amazing friendly cheerful attitude and I certainly appreciate it! Keep up the awesome work! read more

Best Biscuits Ever! I would have taken a picture of the biscuit but I ate it too fast.

I wish there was a option to subtract stars because I seriously believe that this is the worst fast food experience I've ever had!!!! The drive thru experiencing isn't the bad part it was the food all by its self! Our order: °loaded Double omelette biscuit which was old and crusty. °loaded Omelette biscuit which was so old and reheated that I didn't even take a bite of it! I just immediately started to dissect it °Sausage, bacon, egg and cheese burrito which was a step up from the crusty biscuit.... until about the third bite where I immediately started *BRIEF TMI MOMENT APPROACHING* to throw up due to the plastic taste that had filled my mouth!!! *screams into the pillow* °Sausage and cheese biscuit which didn't get eaten °Hash browns that were room temperature at best And our bag was filled with ketchup, a whole load of miscellaneous sauces and MAYONNAISE! They just threw everything about our order together! The best thing about all of this was the bottled Minute Maid orange juice!! I'm just relieved that it wasn't in a Hardee's marked cup or I'm sure they would've found some way to make that wrong too! Needless to say, we will NEVER be returning to this Hardees again!! Happy Yelping!!! read more

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Best hardees ever. The food is great and always hot and ready. I can tell there's a lot of teamwork and connection when it comes to making the food. Customer service is also amazing. They got my order wrong once, simple mistake, it was a busy day. I went back and told them and the manager gave me the right order no additional cost! Very amazing team. The inside is also clean and so is the bathroom. Food once again tastes amazing. I love going here (**) read more

Wow!! Service alone is enough to not go to this location. I've actually never been to Hardee's, just work a 13 hr shift & needed something quick on the road home. Welp! Wrong decision from start to end. I placed an online order so there wouldn't be any issues & I could get home quick. I've worked with patients for a good 14 yrs so customer service is a big thing & should always be. From the second I got to the speaker where I heard a very low mumble so I honestly didn't think it was for me. She (short hair, & eye brow piercing) was very rude into the mic yelling hello like I'm an idiot. I said heloooooo back, said my name for the online order & went to the window to pick up my food. The lady pretty close tossed my food bag to me & me I didn't leave because I was waiting on my drink. she stared at me rudely asking why I was still there. I then rudely answered back I had a drink as well if she would look at the order. By then I was extremely frustrated. After her arguing back & forth & refusing to look at my phone for the order confirmation, I didn't want her thinking I was trying to get a free drink. I told her "I hope you have a better night you clearly need it" & drive away. Let's just say that would for sure be my first & LAST visit. If I could give them a big ZERO I absolutely would. Maybe morning shift is better? Night shift sux! So disappointing. read more

So the drive thru took 20 min to get my biscuits and gravy. Once I got home the gravy didn't have one piece of sausage in in. This place is a joke. read more

Not like it use to be. Breakfast was ok, but seemed like workers didn't know their right hand from left. Orders for eat in were put in plastic bag, no plastic forks , knives, had to ask for them. They just were not organized. Several people came back in with orders they had just left with, not correct. Probably won't go back. !!!!!! read more

Great for any meal of the day, Yeah I know "HARDEE'S" seriously Rick? LOL But let me tell you Their Biscuits make for the best breakfast in town for the reasonable cost, their Burgers are again Wonderful without the Pocket Buster of 5 Guys...Seriously why get Mugged by 5 guys and not be afraid of Peanut Allergies, when you can come to this great place and get better burger. Chicken Tenders are Awesome, the only thing I would suggest they add on would be a Spicy chicken option. Red Burrito Option is also great if you do not want burgers. Keep your Expectations Low and Be Pleasantly surprised read more

I went with my father (who is a senior person) and we swung into the drive through to grab a biscuit. When he tried to give order the person taking it cut him off mid order and it upset him. He asked them to let him finish politely however every time he began the man on other side did not seem to have a grasp of how to take an order! They asked us to pull around to windows and we did. Once at window they claimed headset stopped working but did not apologize. My father then tried to give order and they were ugly AGAIN! He finally got his food and it was wrong. They did not give receipt. The man stomped off and told my father there was no reason to be ugly! Then general manager came to the window and she was worthless. She basically just rushed us off. I do not understand how a place even stays open with people like this...I also believe that if they keep treating elderly customers like this that one will surely have a heart attack! If the owners reads this....you need to adjust your management before your profits disappear. This was a disgusting experience and I won't be back. read more

Good fast food chain. I like their breakfast special deals they run every now and then. For example, sausage, egg & cheese biscuit for 2 for $2 or 2 for $3. The burgers may pack in the calories department. But they are different then most burger joints and that is what I like. I have to drive to this seeing as they closed the Hardee's near my house. They are quick with drive-thru orders. They keep the inside clean and the customer service is always a positive. read more

Very unorganized. I had to wait literally between 20 and 30 minutes to get my food after waiting 15 minutes though place an order.

Waiting long enough thinking they was making me a "fresh " cheese burger. Only to be VERY DISAPPOINTED. That they cheese wasn't even melted. Still cold! read more

Hands down this place had some of the sweetest employees! Every time I come here to grab food I'm greeted with a smile from one of their friendly employees. Also, I've never had them mess up an order. Whoever is the manager of this location you're doing an awesome job with your employees! Keep the great work up! read more

Bought two biscuits and gravy's one sausage egg and cheese biscuit threw it all in the trash it all looked old and reheated I would not recommend this restaurant to anyone read more

They rushed us to order(kept asking if we were done, definitely not upselling us lol), we sat in line for 30 minutes, they had us pull forward and gave us our milk shake, then we sat for 10 more minutes because they forgot to make our food. Worst location ever. My first job was at Hardee's and I can tell you thats not how its done... Good thing we dont live in this part of Jax because we would never want to come back. Just go to Burger King across the street, they wont waste your time like this. read more

lazy worker decides to close because she is to incompetent to take an order by herself

It's fast food. I don't expect perfection. What I do expect is friendliness, hot food, and accurate orders. They always deliver. This is my favorite breakfast fast food and has been since I was a kid. This location just makes it better because they're all just so pleasant. read more

For the most part, friendly crew, relatively fast service. I would recommend. The burgers and fries are good. The biscuits are amazing!

i visited on 3/15/23, and i ordered from the 2 for$5 menu, i ordered the french toast sticks and the biscuit and gravy, the french toast sticks were hard on the outer part, and chewy in the middle, the biscuit was burnt on the top, and hard on the bottom, my time of visit was 8;30, and i was not given a receipt, very DISSATISFIED, with my purchase, will not be going back to this location read more

Service was great, coffee was great, hash browns were great. Fried Bologna & Velveeta Biscuit? Not so great. That was the worst thing I've ever eaten in my life. http://youtu.be/KjlmXpn8DeQ read more

Hardee's - Words cannot describe the horror that is the Fried Bologna & Velveeta Biscuit http://youtu.be/KjlmXpn8DeQ - Fast Food Near Me - Jacksonville, Florida

I am giving a one star because I really don't like raw chicken. I ordered a chicken waffle with maple syrup and a small coke, I was in the drive through lane. It was 11:30 a.m. I waited in in line for over 10 minutes after making my order. They took my money and asked me to pull forward and a waitress will bring out my order. I waited a additional 14 minutes and she finally brought out my order. I pulled into the shopping center parking area to eat my lunch. I looked for the maple syrup there was probably teaspoons worth of syrup. I took a bite and ended up with a mouth full of raw pink chicken. Needless to say I took it back, and got my money back. I haven't eaten raw chicken since I was a kid and my little sister prepared chicken for supper. That was over 60 years ago. Needless to say I won't be back soon. read more

This morning my sister and I decided to go here for breakfast. While at the drive thru I asked if they had flavored creamer and the associate replied they had flavored coffee instead. To my surprise I was like, do you have french vanilla? She said yes mam' we do. I promptly replied she had made my day and her response was, "That's what I'm here for!" I could tell she was smiling and it was a sincere response. My sister and I both were surprised at the amount of delightful customer service we were given so early in the morning. I mean it's before 7am ....Really? Yes really! Watch out Chik fil a.....because at this Hardees, Ms. Nisha and Ms. Nini are setting the bar!!!! This experience makes me want to come back. This Hardees is blessed to have these two on their team!!!!! Thank you for starting my day with a smile Ms. Nisha!!!! read more

We were the only ones in there at 12 and the food was still bad. Fries were old and soggy. Burger was over cooked. The damn bathroom smelled better than the dinning room. Employees were just hanging around the dining room. About 6 of them having loud conversations. read more

Hardee's is the spot for the never end out of a stomach. That so call harder man of meal, the thick $6.00 burger

I love this Hardees primarily for their Mexican restaurant Red Burrito. Their chicken burrito bowl is out of this world. This place had me coming back for more while I was on a business trip. Would definitely come back here again. read more

Rude wrong burger charged for chilli cheese fries got regular and did not get a recipte in my bag just gave my my food shut the window and almostt didnt give my card back till u yelled to get her to open the window and give it back also 20 minute wait at the window. To find out when I get home the only thing right was the drink and onion rings very displeased with customer service and attitude. And just tried to use the web site to contact it is malfunctioning... read more

Honestly if i can pick zero stars i would. There was dog shit in the corner of the bathroom. They messed up my order. They had the most stickiest floor every. They gave me a totally different order for what i asked for. They lady honestly called me a bitch. I seen a roach in the kitchen. Her eyelash was found in my sandwhich. Like this is incredible. I do not recommended this place at all. Zero stars all the way. read more

Horrible! Third time is a charm and I am done. My order is never correct and today theu asked me to bring the bag back in sp they could verify! Um done. Too many other fast food options and a shame because other Hardees really try. Not this onr. read more

They will never get your order right. They are rude. Your biscuits will look like they went through a hurricane. EVERY. TIME. This is my husbands favorite place for biscuits on a Saturday or Sunday morning but they have finally broken me today. I will never go back there. Hopefully our marriage survives. read more

I went thru the drive thru and got no napkins, I got a hamburger and fries but not a single napkin. I wonder if they are so cheap that they tell staff not to give napkins! This was on 9/10/19 at approx. 7:30 PM read more

I don't normally do Hardee's. Some years back they had a burger that I enjoyed. It was a double patty, melt style on grilled bread. It was pretty good. Today there wasn't much to choose from. The menu is kinda confusing and not very diverse. I opted for two classic original cheese burgers, and specifically asked two different people behind the counter to make sure that it doesn't come with mayo, I just want ketchup and pickles only. Yeah, you knew where this was going didn't yah :/ I received two burgers slathered in a ton of mayo . Who woulda thunk it? So, needless to say, I had to reorder mine and wait. My son offered to eat the other burgers as he likes mayo. There was even too much for him to enjoy, he ate one and pitched the other. 4 bucks down the drain... So with all that, I did eventually get the burgers I ordered. They tasted very soy-like. Not good, kinda like a cheap frozen no name brand you could buy at any supermarket. They really weren't even as good as McCarcass. The service was so casual and unprofessional I can't get into it now. Everything screamed half ass ghetto. So, no I won't come back and I won't recommend. Just don't....trust me. read more

Stopped here to get breakfast for my father-in-law. Drive thru was fast and precise. No Problemos!

Terrible customer service and even worse food. Do not waste your money! Half the time, the order is wrong or they forget something. The attitude in their employees is ridiculous. read more

The service is extremely slow.... waiting over 20 minutes fpr food at a "fast food" restaurant is not acceptable. This is the second time this has happened to us here. Therefore, it is more than likely our last visit. read more

Love the food however the service is always super slow. I would understand if it happened once in awhile but everytime I have to pull forward and wait for what seems like an unnecessarily long time for such a simple order. read more

3/4/18 @ Approx. 0930: Hardee's in Ft. Caroline Area on Merrill Rd. I live in the area and have historically frequented this restaurant because the food is generally a higher quality than its neighbors. Typically the experiences I have had there have been good also. Today however was different. I came from working all night and picked up breakfast before heading home. I ordered and pulled up to the window and the young lady swiped my card. She then tells me that the card didn't swipe so now she asked me to pull up and she would bring me my card. (That is odd in the age of card fraud but I said "whatever" and complied) then she yelled at me that I needed to move up further because traffic was backing up. I moved up a few more feet. Then she repeated the same and A bit more irritated, I replied "how far do I need to move up?" At that point someone else that was taking orders over a headset handed me my card. I then checked my food and she yelled again to move up. At which point I killed my engine and went inside. Just what I suspected was the case, either management has instructed them to do so, or she was just careless as she tried to meet demand at the window, I don't know, nor do I care, but she left out my ketchup. I notified a manager when I went inside of the following: 1. Don't talk to me that way! It's not my fault you either forgot or chose not to prep my order correctly. That is why I check my food before I leave any drive thru, because I have found all the chains do it. Sometimes napkins, ketchup whatever. 2. The manager then attempted to re-explain what the girl at the window did, that traffic was backing up and that's what the young lady was trying to tell me. I don't CARE! THAT IS PISS POOR customer service! If you really need me to move then take a minute and think. Apply your filter and tell me to please pull to a parking space! I'm, a nurse and take instructions all the time. Tell me to pull up to a space until I could get myself situated. Secondly, and again I think this is a management directive, if I have to hold up traffic just to make sure you aren't charging me and conveniently leaving out my ketchup who are you hurting? Me or you? Is it worth the traffic backup to save $1 on ketchup packets? If this is a directive from management then that's on YOU Hardees! Have some standards! If it was your careless server, then you need to put your public facing staff through some education or re-education on customer service. After all is said and done, don't talk to me anyway you feel like. I don't get to when people don't do what I want them to do. I have to keep my head and not lose my filter. I tolerate no less from you. Lastly I'm sure it was legitimately a card swipe error forcing the card to have to be re-run but I feel justified in expecting the payment error to be handled first rather than telling me to move over to address somebody else. I don't have to spend my money here I promise you. I've now taken 10 minutes after an all nighter to report what amounts to willful poor customer service. In other words, nonsense! I will eat again, it just might not be with this chain. read more

Laziest staff EVER! I've never had a good experience at this location and tonight topped it off! the drive through was closed 45 minutes early! On a Friday, because no one wants to work! 3 cars sitting in line for 20 minutes with no one to be found. They were in the back. Doing nothing but avoiding work! Shame! read more