Service is always good here but the food quality is hit or miss. I stopped by this morning for a spicy chicken biscuit. Only to make it home to find the thinnest chicken cutlet I've ever seen. It was pretty much an "essence" of spicy chicken biscuit. Waste of time and money. read more

This is the best Chick Fil A in Jacksonville. I go often for breakfast. Breakfast is always good and my order is always right. Michelle, Aaron and Edward were always super friendly, and they really embody the spirit of customer service and excellence!! They need formal commendation!! Would recommend for sure. read more

Standard and stellar CFA service as always. Food hot and quick. Just as expected. Nothing like a chicken biscuit to start the day.

Found these weird pieces of plastic embedded in the cool wrap breading. Tried calling the store to let them know but hopefully they'll see it here. read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

What a great experience today! I ordered ahead on the app., drove through and was greeted with a smile but the nicest young man @12:14. He commented on my Jeep ducks, so I had to give him one and told him "keep on smiling "! The food was consistent. The ambiance was 100% different from any previous visits. Great job !!! read more

Chick-fil-A - Strawberry Milkshake - Fast Food Near Me - Jacksonville, Florida

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Drive thru was faster than I expected for a Monday morning and workers were super friendly as always. Food came out hot and delicious.

The two older ladies that work the drive thru were meant for that position. They are amazing. So nice and upbeat Everytime I go through

Always reliable for good food and high quality customer service. Restrooms are kept clean with frequent inspections.

I love that we can now order through mobile apps. I feel like it helps (or should) cut down on human error when someone takes down your order wrong. So that's what I did this morning but it didn't help...After the longest wait ever they still got my order wrong and my food was lukewarm at best. I'm always confused when I wait forever in a drive-thru just to be handed food that's not hot. What was I waiting for?? Additionally, I ordered an Ice coffee with no milk or creamer and they clearly loaded it up with either, and I asked for honey and they gave me honey barbecue sauce. They literally just had to read what was on the screen. I don't get it but I like some Chik fil A so I'm sure this isn't the last mess up. read more

Chick-fil-A - ows a sandwich and a drink on a table - Fast Food Near Me - Jacksonville, Florida

I sat in line for 20 mins after I ordered waiting for my food. They finally came over to ask what I ordered. Apparently they gave my food to wrong person so I had to reorder all over again and had to wait another 10 minutes. Never again with this location! No one apologized. They just finally handed me my order. I go to Chick-Fil-A for the service but the Regency location has none! read more

I have not been inside this location in more than a decade, so I can't speak for that; however, before Covid-19 hit, I can say I utilized the drive-thru at this location 5-6 times per month (possibly more). Fast and friendly service, just as you'd expect. Always a smile and a "my pleasure." I get the same thing - just a chicken sandwich. The end. We go to the movie theatre at Regency several times a week and yes, sometimes I grab a chicken sandwich and throw it in my purse to take into the theatre. Sue me. LOL I don't know if you've ever noticed, but the chicken at all Chick Fil A's is not created equal. For instance, the location at River City Marketplace on the Northside of Jax always has small chicken breasts on their sandwich. The same is true for the location in Winter Park, FL. It's really weird, and yes, I've talked to the managers about this. They say they know, but can't do anything about it. It's like the chicken gets caught in some kind of weird "Bermuda Triangle" before arriving at its destination. Anyway... point... this location does not have the Bermuda Triangle issue with their chicken. Nice, plump, lovely breasts on their sandwiches. So, when the world opens up again and it's safe for me to go to the movie theatre again, I'll be frequenting this Chick Fil A again on a regular basis. read more

Sadly this Chick fil A has become super ghetto. I was in the drive thru and was never greeted. The young lady was fighting with her co workers while taking my order and rolling her eyes the entire time. Just ridiculous childish behavior. Got the wrong order, fries were soggy. I usually drive further to go to a different location but today this location was on the way so i stopped. Regret stopping. read more

I've probably visited every Chick-fil-a in Jacksonville... . Well maybe I'm just a little obsessed with them since there isn't a local Boxcar Betty's. This particular Chick-fil-a is one of my "go-to" locations as they are within the same shopping plaza as one of my favorite retailers, Plato's, for amazing bargain hauls. Based on my countless visits to each location, the customer service is all the same - amazing! On this day, the drive through window crew member was one handsome guy so I must say he scored an extra star for just being handsome... then he cracked a smile while he thanked me for visiting and wished me a great day.... THAT WAS ANOTHER STAR. Overall... on this day alone... my rating for this location was a 7 star rating. #IJS Plus, my order was correct including my iced coffee's creamer:coffee ratio. But, I do have one minor suggestion, there should be an option to choice Cold Brew coffee over regular iced coffee. Cold Brew has a much stronger impact for me. read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

Great food and service during a recent lunch visit. Parking lot is frustrating, but I park across the street and walk over.

Haven't been to this Chick Fila in a few months. This morning I had to leave my house for a while because my roof is being replaced and it sounds like giants stomping overhead! I was surprised to find the dining room open! This particular location had just been remodeled not long before Covid hit a couple of years ago. Not sure anyone has been able to enjoy the new interior until now. I chose to order on the app (super easy and you get reward points) and pick up in the drive through. I was amazed how short the 2 lines were, compared to several months ago. That's the difference with having dine in available, I guess. The employee who confirmed my order was friendly and helpful. I think I actually got my food within 5 minutes of pulling in - around 9 AM - wow! I decided on a hearty chicken biscuit and some hash rounds. A good choice because this was the freshest, hottest, Chick Fila that I've ever experienced! The biscuit itself was slightly crispy on the outside, soft and fluffy on the inside. The fried chicken filet was perfect-not tough, no grisly bits. The hash rounds were steaming hot, crunchy in the right places and melt in your mouth all at the same time! I don't eat a lot of fast food but maybe I've had more in the last 2 years due to limited options with the pandemic. My pick up window experiences recently have almost always been disappointing. Long waits and cold food. Today my trip to the Regency Chick Fil-a was the best one ever! Thank you Chick Fil-a for hanging in there during the rough spots and welcome back to the spotlight! read more

Chick-fil-A - This photo cannot describe all the goodness in this Chicken Biscuit!! Yummy - Fast Food Near Me - Jacksonville, Florida

The slowest and worst service chick fil a I've been to in years. How can there be so many bad reviews about the same thing and nothing has been done? Franchisee should care. read more

Worst chick fil a in town. I've spent a very long time in that line yet have never received food that was not cold. The extra 10 mins to go to town center is worth it. read more

THIS IS THE WORST CHICK-FIL-A. The people working there are lazy, rude, non-helpful, unorganized. The management is horrible because they should fire the people that are not up to standard. I called this Chick-fil-A and left a message - no response! I called corporate to talk to them... they said someone from that store will call me - No response! I won't be back. read more

Cluck cluck cluck! The chickens came home tonight! I have been trying to get Ernie to come here for a meal. He finally was ready to try it. He really liked his meal. I am not keen on the waffle fries, but everything else is top notch. From time to time I hear controversy about Chik-Gil-A, But I believe they are truly a good organization with higher standards and I concur with that. Keep up the great job. Great place, food, drinks and team work. read more

Chick-fil-A - Chicken nuggets and waffle fries. - Fast Food Near Me - Jacksonville, Florida

Food is always amazing and service is quick and easy! The staff is so amazing and keep it clean! We go here multiple times a week and wouldn't have it any other way. The lady on the inside lane of the drive thru is the absolute best and the sweetest! read more

Three strikes and you're out. We frequently order food to be delivered at work and the salads at Chick-fil-A are something we both enjoy. For the third time tonight - the toppings were missing on both salads. The salads aren't cheap to begin with and the main point is that we didn't get what we ordered. No more orders from us. Consistently - not good. read more

Normally when I go to chic fila they have 5-7 worker bees helping the drive through move quickly... not this location. It took a solid 20 minutes to move through the drive through. The chicken minis were insanely delicious, but I paid for an extra order of hash browns for my son and didn't receive them. I was 5 min down the road when I checked at a red light. Smh I shouldn't have to double check my order. I didn't feel like turning around to fix it. I shouldn't have to. Do better chic fila. Only reason the rating is this high is how good the chicken minis and the sauces are. read more

I came here tonight not realizing it was their closing time which was 9:30, anyways they still served on me and my family, all the staff was really friendly and was even serving on another few people that walked in after me. Not only that, the restaurant was really clean even the bathrooms which is a big deal for me because I have a baby. They need 100 stars here on yelp! read more

Lack of management response. I tried for three days with this location. I'm over it. Mobile order, requested NO BLUE CHEESE please on my salad. Get home to find, a huge disgusting pile of blue cheese. Couldn't even enjoy my salad. Tried calling store, left a message, multiple days. No response. Obviously this location doesn't care about the customers as per every other review. Won't be back, going to the new location off University. read more

Truth be told I don't even like Chick-fil-a, but I frequent it because my girls do. Most items are empty calories and it's not a great value compared to other places. My favorite thing about this franchise is probably their condiments. I like to place my orders via their mobile app, but I feel like their system needs improvements base on my experiences. I've never has so much issues at other places that offer mobile ordering. I had an issue previously at this location when I submitted two separate orders, one was delayed. Today I placed my order at 8:18 pm. I didn't go right away due to the delay in the past. I arrived at 8:32 pm. I waited, and waited, and waited at the mobile order pick-up location. No one acknowledged me so I asked someone about my orders. The young man looked and said they don't have any orders under my name. Another girl came over and asked me about my orders and stated she was looking into why it wasn't received so I sat down and waited some more. I finally asked again for an update on my order and was told I needed to go to the register and order. Ummm, Say what?!!! That's what aggregated me the most. Why would they tell someone they're looking an issue when clearly they were not. They eventually figured out that the order was received 30 mins ago, was made, and then toss bc no one claimed it. It was literally 12 mins and I never received conformation that the orders were ready for pick up. I received an extra cookie for my time but my 8 pc nuggets order was more like 7 pcs and a very small, extra crispy piece. They were polite and all it shouldn't have taken them 30 mins to get me my orders. This location is right by my daughters dance school, but I'm gonna try to avoid it at all possible due to my experiences and they're always super busy. read more

Chick-fil-A - 8 pc nuggets. My daughter ate 3 pc. Apparently the one on the far right counts as 1 pc. - Fast Food Near Me - Jacksonville, Florida

BAD CUSTOMER SERVICE! HORRIBLE STAFF WITH NO COMPASSION. Injured customer = a joke?! Love Chick-fil-A, it's a great business and has fantastic food and NORMALLY great service. You will NOT find that here. Staff is rude and have no sense of professionalism. My wife fell in the parking lot, went inside to get a bandage and the kids they hired made it into a joke encouraging a coworker mockingly to "hurry, it's an emergency, Hurry his wife got hurt! You're a hero" all at my wife's expense. This is appalling that this establishment dropped the ball to let this kind of behavior and work ethic go unchecked. I expect better from a company that takes pride in top notch customer service. When this was brought to the management's attention, there was no sincerity behind a forced apology. I don't expect them to roll out the red carpet because my wife fell and cut her leg, but I for sure wouldn't expect young adults in their late teens/early twenties to make jest in front of paying customers that someone got hurt. Corporate WILL be notified. read more

Food was good, just a sandwich and fries, but their handling of double drive thru funneling to one line to pick up orders needs some serious work. There were about a dozen workers standing around, with bags of food just sitting outside at a pick up window. The workers kept opening the bags and looking in as if they were confused. I even ended up getting blocked in this wonderful system since I got my food before the cars in front and back of me. Absolute genius system you have at this location. Keep it up! I won't be back. read more

Today was the worst visit I've ever had at a CFA. It's understandable that it was extremely busy at 9:30 (30 minutes before closing) I made a mobile order for drive thru as I usually do in route to any location I go to. I arrived and the line is wrapped around the building (Normal) but it never moved and when it did it was very slow. I opted to go inside as the lobby is pretty empty. No lie I stood under the mobile pay sign without ever being greeted or acknowledged for almost 10 minutes. Other customers who had already ordered had to wave down someone for basic things like a cup of water, Polynesian sauce and one lady was "still waiting on her order". Instead of pitching in the cashier loudly complained how they need to get it together while she stocked sauces (I'm still waiting and obviously looking crazy at this point! Am I invisible?!) Finally I asked for a manager who was making drinks for drive thru (she was previously on the lobby register and didn't acknowledge any of us waiting under the mobile pay for the above request either ) She seemed exhausting and call for them to fill my order while she made my drink. It literally took less than a minute.... so imagine how quick I could have been gone. As I got some condiments I hear the original cashier saying she didn't know I had not been helped... I replied "probably because you didn't ask or speak." I promise I hate leaving bad reviews but this location needs some help. I felt like I was at McDonalds on 8th St or something. It's not the first lackluster visit here but I'm not coming back to find out again. Do better! read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

Absolutely awful service. There's no sense of urgency and nothing here is done efficiently. I would not recommend coming to this location.

We stopped here thinking we would have a quick meal while traveling. This chick-fil-a was probably one of slowest I have been in. The line was outrageous and delivery time for our food was almost 15 minutes! Service was less than impressive. The cashier was almost on the rude side. There are no "my pleasures" that our of our servers mouth. She really didn't seem to fit into the amazing cashiers and crew members that I find at most Chick-Fil-A restaurants. Although we do not live in Florida I would probably not return to this location again if we were in area. read more

Drive thru this morning and the young man who helped me was Logan! He was super nice - helpful. Great job Logan!

I eat at this location often and everyone is kind and helpful. Their service is amazing and the food is excellent. I highly recommend this Chick-fil-A location. I have spoken with the night director Mr. Kay about how appreciative I am with the service that his employees provide. Respectfully, Conrad E. Justice, Jr Cell: 904-813-5500 Email: autolink@aol.com read more

Listen, y'all. I don't indulge in the world of fast food often. But when I do, I do it big. Thank gawd there's Chick-fil-A looking out for my quintessential dietary desires! Specific to this location, I'm always impressed with the swiftness of the drive-thru. On my most recent visit (a Friday night heading to a Halloween party), there were probably ten cars deep. I sighed, "aw man, we should just go straight to the party." Within five minutes, I placed our order. Then I paid for our meal and received our food within another three minutes. Say what?? Chick-fil-A, your hiring and training process is on point! Over the last decade and change, I've eaten way too much Chick-fil-A. I can complete a blind taste test any day of the week and twice on Sundays. I'm blown away with each bite and how satisfying it is, considering it's a corporate conglomerate chain drive thru establishment. When in doubt, hit up this location! You won't be disappointed. read more

Good quality of products, my only complaint is the playground never is open. They using like storage

Y'all...PLEASE start serving these burgers here in Jax FL if they're really this good! We need another good burger. Read on: https://www.msn.com/en-us/money/companies/tiktok-is-in-shambles-over-the-new-chick-fil-a-burger/ar-AA10Zw1o?ocid=msedgdhp&pc=U531&cvid=2a4226209c7845d79e8be3471067191d read more

I don't think I've ever had a bad experience at Chick-fil-A. The food is great and the customer service is amazing as always. Thank you Chick-fil-A. read more

Chick-fil-A - Drive thru - Fast Food Near Me - Jacksonville, Florida

Worst Chick-fil-A ever , store full of dummies . Be ready to wait 1hr just for 1item that been sitting there for 30 mins . No structure

Stopped by here out of my way from the airport, and at 8:30 on a Sat night they claimed they were closed. Do the workers get to decide when the location closes? I wonder if the franchisee knows this... read more

What's the opposite of a star. This is THE WORST Chick-fil-A I have ever seen from management to food-- which I don't know how chains get food wrong--everything has instructions. I have already channeled my distain for this place in my Google review so I'm only going to share one issue and that should tell you the rest. Their lemonade occasionally tastes like MinuteMaid. read more

This location has failed to step up to the plate while offering their drive-through service. The staff is rude and an interested in helpful service. Waiting in line at this location takes much much longer than other locations in town. I have been disappointed when visiting this Chick-fil-A recently. It really seems like their staffing and service have declined. read more