I stopped into Whataburger as they for celebrating their 75th anniversary August 8, 2025, and were offering Whataburgers for 75 cents through the app. I ordered a Whataburger, small fry and banana pudding milkshake at the counter. I waited roughly 7-8 minutes for my meal and it was delivered to my table. The Whataburger was much larger than other fast food burger restaurants. The burger was hot and juicy. The tomatoes were not very good but other than that it was a good burger. The fries were crispy and hot. And I had no idea they offered spicy ketchup with jalapenos. The ketchup was a game changer LOL! The banana pudding milkshake with okay, but nothing to brag about. The cashier offered me a sample before I purchased which I should have done;) I would eat at this Whataburger location again. read more

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It's crazy how much the quality of the food and service has declined since they first opened until now! I placed a mobile order which was supposed to be done by 5:12. I didn't get my order until 5:47. The burger quality has changed so much! I think it will be a while before I return or just wait until I make my Texas visits and let Whataburger be my treat. read more

I go to Whataburger a couple of times per year. When I get a craving for that double burger and fries I gotta have it. This is a nice, new location. Easy in and easy out from the drive thru. I've never been inside. The staff is very friendly and efficient. I'll continue to go to this Whataburger location when those cravings hit. read more

Whataburger - Burgers Near Me - Jacksonville, Florida

Stopped in for a quick dinner last night. I was blown away at how nice the staff here was. The food was hot and very good. They were fast and efficient and walked by and checked on me to see if I needed anything. That's hard to find in a fast food place these days. Keep up the good work! read more

Food is really bad,Felipe it was cooked couple days ago ago,It's really bad.I do not recommend read more

Whataburger - I was order whatachicken sandwich ,and received really bad meat,feels like it was cooked couple days ago.So bad - Burgers Near Me - Jacksonville, Florida

The food is good. The burgers are good. The breakfast is good. The service is the worst of any fast food restaurant ever. It shouldn't take 10 minutes in the drive-through when you're the only car to get a chicken biscuit at breakfast time you know the biscuits are already made. You know the chickens already cooked. read more

Very bad service... I made an order... I received the "order"... I verified the order... the order was incomplete... I showed them the receipt and still they argued that the order was complete when it wasn't and continued arguing then finally they give me my complete order because they realized they messed up and didn't even bother to apologize... I have been going for the past few months but never again. Yesterday was the last day and never again I will visit... I do not this "headache". read more

Marqus & Miyah have both provided exceptional customer service. They greeted us with a smile and made sure our food order was accurate, hot, and ready within a reasonable amount of time. Clean restaurant, bathrooms, and exceptional service from these two. read more

Love this Whataburger on Atlantic and Kernan. I come here often and the service is great. The staff is friendly and practically know me on a first name basis. It's clean and a great atmospher. read more

Food was delicious. I got a Whataburger, my husband got a patty melt and my little one got chicken nuggets. Everything was absolutely delicious so so good. You gotta try Whataburger if you come to Florida! The service was really nice the staff they were really patient because I was really unsure of what to get, but the girl was really patient with me and gave me time to order and she gave me suggestions on the menu of what was good read more

Hamburger is similar to Freddy's/Steak n shake Fries are identical to Shack Shack! So you can go wron. I love the fresh lettuce, tomatoes, onions, pickle and mustard. Whataburger is my top 5 favorite chain burger joints! I love to have some every o de on a while. Service is great and the place looks brand spanking new! Thanks Duvall County for taking care of folks here that use to live I. Texas area! Like you guys! read more

Terrible customer service. They don't even acknowledge customers. Think to yourself: Do I want to eat at a place that doesn't care if I'm there? read more

Brand new location and my family has been so excited for it to open as we don't have a closer one to us. My toddler was served RAW UNCOOKED FRIED CHICKEN. If she had consumed this she could potentially be in the hospital tonight. Shame on them (the cooks) for rushing or doing whatever could've caused this. The manager apologized profusely, he felt so bad, and said he had just caught it himself and thrown pounds of it away. read more

Whataburger - a person holding a piece of food - Burgers Near Me - Jacksonville, Florida

Setting the stage, it was late at night, around 11pm, and the fridge was empty- all out of food, with no way to get to the store until the next day. I was bleary-eyed with an empty belly, and so I'd decided to see what places were open. The only one was Whataburger, and though I'd never tried them before, I figured something was better than nothing. Almost an hour later, I've secured my bag and am back at home. I open it and there are no fries, no sauce packets, no nothing, just a measly little bundle wrapped in paper. I'm a little exasperated, but whatever, I just wanna eat already. Well, I unwrap what I thought would be my dinner for that night, only to be met with an unholy abomination. For starters, I'd asked for a burger, right? Usually burgers have burger buns. But no, they had the audacity to give me two pieces of sandwich bread- not even the perfectly square kind like on patty melts, but the same bread you'd go buy at a grocery store to make a ham and cheese sandwich with. I was confused and upset, to say the least. It was covered in a grimy sort of sheen, like it'd been greased up and cast to the side, discarded and forgotten about, only to be slapped onto someone's order (MINE) just before closing time I peel back the "bun" and it looks like I just opened up someone's chest cavity- a soggy, oily, flat clump of ground beef sits buried beneath a sea of ketchup. I love ketchup, sure, but who wants a burger that's 70% sauce?? Scraping most of the ketchup away, I see that the actual patty looks like it's been flattened beneath an elephant's rear, it was so thin. Someone could stick it in an envelope and you'd never know it was in there (if you ignored the grease stains) it was so flat, istg I, bravely, decided to take a bite of the hideous amalgamation, only to promptly let it fall from my mouth, appetite completely ruined and money wasted. I'm sure that if the trash can were sentient, it would have spit that unholy mess right back out read more

This place is trash. Food was made incorrect, the chicken in my sandwich was nonexistent, items were forgotten twice, and to add insult to injury after having to go back for the third time to obtain a refund, I had to fill out PAPERWORK. Avoid this place at all cost! read more

Whataburger - In order to obtain a refund you have to fill out paperwork. No joke. - Burgers Near Me - Jacksonville, Florida

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Food is great, but today something was wrong while ordering. The customer service representative taking my order sounded like I was inconveniencing her to change the ingredients on the burger I ordered. She asked if I wanted it plain...after saying yes she said okay it'll be dry. Then I asked if ketchup could be added to it..."Well then it won't be dry anymore and it's not plain." I feel like Dearra could use some training or even just direction on customer service or professionalism with the way you should speak to a customer. Not expecting suit and tie business, but don't want to feel bad for ordering a meal the way I wanted it. I wonder how many other people feel this way while ordering. read more

Whataburger - Receipt showing I ordered food and received the right item. - Burgers Near Me - Jacksonville, Florida

Every time I go I have to go inside to get my ranch and they forget stuff all the time I started to go to a different one that is farther away read more

I really wanted this place to do well and get good reviews. We need more good fast food restaurants at the intersection of Atlantic and Kernan. I waited weeks to go to this Whataburger because after their grand opening the lines were super long and I figured they would make mistakes as they navigate the new business. I went today for the first time. I entered the drive-through at 11:58 am. When you place your order, they ask your name which I provided. I got to the window to pick up my food in about 10 minutes or so . They asked me my name and handed me one bag then a drink. Of course, I have learned to check my order before I leave and noticed they left out my grilled chicken sandwich. She took my order back and asked me to pull forward. I parked and waited sipping on my drink which was also wrong. I ordered a Coke zero and got root beer instead. I decided to go in, I poured out my drink, got myself a new drink, went to the counter, and told her I have a window order that I am waiting on now almost 30 minutes. The staff in the back were loud and unprofessional. The sweet lady at the cash register was nice. I feel like if they talked less and played less, then maybe they could get orders correct and deliver them in a timely fashion. I wish the owners would hire people like Chick-fil-A does. read more

I've never been a huge fan of whataburger, but I might be with this one in town! Orders are always ready quickly and fresh. Employees are friendly and genuine. They seem to really be happy to help customers, get refills, and to do their jobs. Inside and outside is clean too. read more

This location is painfully slow. Food is gas but expect to be sitting at the drive thru for 20 mins

This is the second time I've door dashed this place they NEVER put sauce in the bag and insulted me because I didn't put sauce on my chicken sandwich. read more

Positives: Burger was made fresh. Burger tasted good. Order was correct. Negatives: A little slow to make the order. read more

Ok... I hate leaving bad reviews but I just can't with this place. First time I went it took over 30 minutes to get through the drive through, thought it was a fluke as it was busy and they had opened not that long ago. Went today and waited 45 MINUTES in a drive thru! This is just not acceptable. The workers were kind and polite, but this is a direct result of poor management and needs to be addressed ASAP. I will not be back. read more

They're a bit busy, but staff is very polite and welcoming, just be patient, they'll definitely get to you, make sure you listen up for your name read more

Still in line. 30 minutes and counting for 1 chicken sandwich and 1 hamburger and onion rings. Now I'm going to miss my movie. Thanks a lot #ssholes read more

Ordered delivery. Arrived on time, all meals were complete, fresh and the burgers and fries were hot and crispy. The fries, not the burgers!!Tried a little bit of everything, including a salad which was fresh and tasty. We will definitely be returning!! read more

I have ordered online, via the Whataburger app, a few times. tonight, my grilled chicken sandwich was so grossly soggy from all the sauce they put on it I could not eat it. in addition, no catsup received for onion rings, as requested. called store and the manager said I have to go back through the app to either get a refund or reorder. they can't do anything in the store to rectify the issue. not to mention, it's Sunday night and still raining so don't really want to drive back up there but they didn't even offer or apologize for the problem. never again!! read more

Whataburger - a plate of food on a table - Burgers Near Me - Jacksonville, Florida

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I ordered online for pickup at 4:00 p.m. and had to wait about 25 minutes after I arrived. The cheeseburger and fries were very good and my order was made fresh and accurate. I wasn't crazy about the onion rings, they were very greasy. Even though I ordered ahead, I expected to wait because it's a new restaurant and they have a lot of bugs to work out. The way the drive thru is set up is a mess! Given the amount of time I watched each car sit in the drive thru, I would either order online or walk in the restaurant to order. I wouldn't risk getting stuck in the drive thru line for 40 plus minutes. I like Whataburger and I live close by so I will definitely be back. read more

Good food because of the company but TERRIBLE service. The drive thru line took almost 30 minutes to order and get our food. I wish this location would be better equipped with the volume of people coming to it. read more

Visited 11-3-23: 1. Waited in drive thru for almost 30 minutes 2. Food was mediocre at best - chicken tenders were barely warm and tasted old 3. Fries were not crisp and barely warm Not sure if understaffed or what but this is a new Whataburger location and seems to lack management and/or proper training. Unfortunately, we won't be back. read more

Not ready to open. Drive through line was super super slow. Took 45 mins to get ordered with 9 cars in front of me. Looking inside while waiting for my food, the staff appeared to be standing around and not in much of a hurry to get the food out. This restaurant is definitely a poor man's chik-fil-a. When the drinks came out, there were no straws and they got our order wrong...‍ It's just sad. with as many workers, you'd think there was only one person doing everything. read more

After an hour of searching to find a meal this morning, what a burger was where we should have gone first. First interaction was with Mandee and she was caring, energetic and had a very positive energy. I arrived feeling doubtful and starving, left satisfied and hopeful. Thank you Mandee and whataburger for such a wonderful experience. Whataburger provided a clean and safe space to eat and for that i am grateful. read more

Terrible food. Terrible service. I spoke with the manager right after and she promised my 36 dollars back. Never got it. Stay away.

Service sucks. Sat in the drive thru for 35 minutes AFTER getting up to the mic. There were no cars in front of us and I don't understand how these employees are getting paid to let their customers sit in the front of the line for over half an hour. Would be awesome to see some sort of change whether it's hiring more/new people or something because this is crazy! read more

How was it? Don't know....sat in drive thru line over 15 minutes, along with several other cars. Nobody ever even spoke to the lead vehicle for an order, an apology, nothing. The line of cars had to back out of the drive thru lane and leave. (4 o'clock in the afternoon on a Tuesday) Definitely not up to Whataburger standards! read more

Horrible service. I waited in the drive thru for 39 minutes!!!!! You have no way of getting out so you are stuck. They are trying to copy Chick Fil-a but suck at it. This is absolutely ridiculous. I almost hopped the curb this was so pathetically long. Would give zero stars if an option. read more

Every single time I've been here I've waited an outrageous amount of time for my order and I'm only ordering for myself so it's just one meal. Sometimes nobody even takes your order. There's nobody inside, in the drive thru, or in curbside and I still wait for AT LEAST 25 minutes. Come here if you have all day to waste. Otherwise, go somewhere else. I might as well sit down in a full service restaurant at this point. read more

ordered online...picked it up, was ready, was only a 5 min drive...fries were subpar, cold and dry...ordered the bacon burger/fries/shake. The chocolate shake was great, just right! Burger meat had a funny taste, tasted processed and bland to me. Ordered and paid for an extra bbq sauce that wasn't in the bag, husband ordered southern slaw burger...he did not like it. too much slaw, or maybe they should've put it a lidded cup not on the bun. He said it was bland as well. He was suppose to get a drink and fries but the fries were missing. Not impressed. 2 stars for milkshakes. read more

I have never in my life had to write a bad review. I even gave myself a day to think about it but i woke up feeling just as angry as when i left this establishment. Yesterday i went to whataburger with my family after church and received the worst service i have ever experienced. it all started when i placed my order with tamaira M. she was very unwelcoming she didn't say even say hello she just immediately she asked me what i wanted. she had an attitude about her that made it seem like she would rather me be anywhere else but ordering. when we got our food she called our name and once again she said nothing i had to say thank you to get any type of response from her. once we got home we realized that they had forgotten a spicy chicken sandwich that was apart of our meal. me and my boyfriend took the food back and my boyfriend asked tamaira if they could have the order remade since everything was cold by the time we got back to get the item they forgot. tamaira looked me in the eye with a disgusted look on her face and turned around and walked away. At this point there was no reason for that kind of reaction. my boyfriend wasn't rude about his request at all and she simply didn't respond or let us know if she had any plan to fix the situation. after a couple minutes of standing there she comes back and tells us they can't do anything but make the sandwich they forgot and she told us that we could "just reheat" our food. which in my opinion is not something you should ever say to a guest. not to mention we would not have needed to if they had gotten the order right the first time. that is when my boyfriend became frustrated with the horrible customer service for her and asked to see a manager. eventually the manager said he would throw in an extra free item to make up for the inconvience which was alot more than tamira would've thought of, clearly. while we wait for the rest of our order me and boyfriend have a conversation about how we've never experienced such terrible service from someone before and how this experience truly made us not to want to come back. during this tamira found it in her heart to finally start greeting guest after not doing it the entire time we were there. once we got our things tamira took it upon her self to raise her voice and let us know that she is "great at customer service" and had been at whataburger for a year. who knows why! i can't imagine her being good at making anyone feel comfortable and welcomed based off the service she gave before we had a problem with our order and based off the service she gave afterwards. the way she acted was truly unacceptable and a free cheeseburger was absolutely not enough to wash the taste of her disgusting attitude. this location needs to do better with helping their employees understand the importantance and impact of how basic kindness can go a long way with customers. read more

They really need to bring somebody to train these people cause it's ridiculous... I've been here only twice and both times my order was messed up and I waited FOREVER in the drive thru. Mind you this place JUST opened... And i got 2 less than half sized tenders in my 3pc tender basket. What are y'all doing in there??? read more