Cookies AND hardware! Spoke with the store manager, Tim after he asked me if I needed help. I…read moreappreciate the quality customer service and personable environment, a classic small town hardware store. You get the feeling through their engagement with the community, knickknacks and services provide true value to Newtown. Thanks y'all!

Great gem. Old time hardware store that has everything. Their secret weapon is their friendly and…read morehelpful staff that can fix anything for a reasonable price.

No where else do I get the best advice and help. If they do not carry it, they tell me where I can…read morefind it. The absolutely nicest folks

This is a fantastic local hardware store located right on Pennsylvania Avenue. They have a parking…read morelot that's located behind the store which was much appreciated while the snow covered most of the street parking. The service is great. The store is packed with everything you might need along with great customer service to help you when needed. Shopping local is important these days ! I'll be back!

Went there to see if they re-screen window screens. The do it in the rear of the store. Took five…read morescreens in and total came to $111. Was told it would take a few days, but they called me the very next day to come back and pick up the finished screens. Great service and a good price. Can't beat it.

I had maggots in my trash can. Needed new trash can and pesticide . Chris Fox was at the ready when…read moreI came in. Shared my problem and he quickly took me to an isle and recommended three products and walked me over to trash cans . I was sure shocked at cost and he quickly assured me it would last and had a 10 year warranty to boot. The whole time Chris smiled , was informative and reassuring. That's what I want and expect in my experience. Chris validated the shopping local is the best experience!

The value and selection is more than okay, but the service was absolutely HORRID. i ask where a…read moreproduct is and all i get it a "7". no "aisle 7" or even a glance in my direction. just mid conversation and lightly says 7 to me. like at least have the decency to look at me. after coming back up to the counter to purchase the item i needed, the guy in green with the beard just simply sounded like he hated his job and his life. his vocal aura just made the whole interaction feel so bland and boring. have a little life, it's a nice day. just because your day is not perfect, doesn't mean you should spread that energy; especially to your customers whilst being a retail worker. Will not return, as if that means anything to a big store like this one, but i'd rather shop somewhere where the workers are pleasant to talk to, maybe even a bit personable if it's not too much to ask.

I have used Thornridge Ace in the past -- several times. Every single time the older gentlemen (who…read moreare apparently the owners) are impatient and rude. Previously I was not able to order paint online and pay. However, this time I checked and the website indicated I could select the type of paint and color, pay online and I would be emailed when product was ready for pickup...which I did. I received an email shortly after placing the order. That email read "YOUR ORDER IS READY FOR PICKUP". Now, I know what that means but it appears Thornridge Ace does not. I drove to the store -- and by the way -- I chose this store because it is much closer to my home than other stores. In the past, I would order online from Ricciardi Brothers in Fairless Hills, because I can order & pay online and then just go in and my paint is ready TO BE PICKED UP. Anyway, I arrive at Thornridge and show the gentleman behind the checkout counter the email with my name and order number, which clearly indicates my order is ready to be picked up. He snarls that it is not ready -- and then goes to the paint center, spends three or four minutes trying to look up the order and then a young man says he has the order. To my surprise, instead of handing me the mixed quart of paint, the young man goes back to another area of the store, comes back with a quart of paint and then has to put the paint into the color distributor -- then put the can in the 'mixer'. At this point I have been in the store for over 12 minutes. I say to the older gentleman that I was surprised the paint wasn't ready and he snaps "well, what if you didn't come to get it" and walks away. WHAT? WHAT?? WHAT?????? The paint HAS BEEN PAID FOR -- YOU SOLD THE CAN OF PAINT. Who cares if I don't come in -- are you kidding me? So, after the young man mixes my paint and hands it to me I politely say to him all of the above. I was very nice about it, but said this situation was so badly handled that I could have driven back and forth to Ricciardi's three times for the amount of time it took me in Thornridge. He also said "well, if people don't come to pick up their paint, then we're stuck with it". I said - "BUT IT'S PAID FOR -- YOU MADE THE SALE!!!!!! Oh, and by the way, if people don't come and pick up their custom mixed cans of paint -- you can call Restore to give them a donation of paint and they will send someone over to pick up the paid for paint so they can offer it to their customers". I will never ever go back to Thornridge. They seem to have completely forgotten that they are a local retailer -- and in today's marketplace, the little retailers are struggling against all the big box stores (whose customer service is far superior!!!). Customers are your lifeline. It's a shame this is no longer important to you. And one more thing -- I will be posting this review on Google & Yelp -- where there are many other negative reviews about unfortunate and completely unacceptable interactions with the owner(s) of this store. Shame on you...

This brand new Ace Hardware is a great addition to the area. It's a solid size store with a…read moresurprisingly strong selection, and it's way more convenient than driving out to a big box store when you just need to grab something quickly. This is a sneaky good spot if you're looking for a gift for a guy. They have a ton of YETI gear and a strong lineup of grilling brands like Traeger, Weber, and Ooni pizza ovens. If someone in your life likes to grill or hang outside, you'll find something here. The seasonal section right up front is also well stocked. Just remember, this isn't a Home Depot or Lowe's. You're not coming here for pallets of lumber. Ace tends to focus on the smaller, everyday essentials like hardware, paint, tools, and home repair items. In my experience, it's actually a faster and more helpful place to buy paint or get advice on a project. Also, they have some unique items if you're looking for a different style. The staff seems more accessible, and you're not wandering around a warehouse trying to track someone down.

Wow, this DIY gal says what a great Ace store! Conveniently located in New Britain Town Center next…read moreto the GIANT grocery store, this is a beautiful new roomy hardware store. Plenty of tools for my hubby (DeWalt, Stihl, etc.), gardening accessories, paint, grilling section, pool & spa chemicals, bird seed, and so much more. If you're looking for lumber you'll need to go to the big box stores, but for every day essentials, this location is a must. The friendly staff will be sure to help you locate just what you need.

What an amazing experience! Ordered a grill online, expecting it to be delivered in a box. Not…read moreonly did it come assembled, but the two gentlemen who delivered it also carried it through the backyard and onto the deck! They also moved our old grill down to the ground for us. Truly unexpected, but amazing service!!! Stop shopping the big box stores so we do not lose gems like Costello's Ace Hardware!!!

The service I received was exceptional throughout. I went in needing several things: some loose nut…read moreand bolt hardware and a key fob and programming for my car. The counter person took the time to go through the drawers to select what was required. The store manager, Michael, handled my key fob. It was done very quickly and professionally. It was obvious he has had considerable experience working with these. I was recommended I use this store. In looking up the phone number, I accidentally called another local store with a question about my key fob. I was treated very abruptly and received rude responses. The person at that store couldn't be bothered to give me the time of day. Calling the Mercerville store was a completely opposite experience. I intend to use this store for any and all my future needs.

Update- 'manager' said to contact them. I did and no response see photo with proof. Unreliable and…read moresketchy company! Gerhard's Appliance-AVOID! They do not value a customer's time. Purchased a $2k Miele dishwasher in September 2024, and my experience with Gerhard's Appliance has been nothing short of a nightmare. The delivery process was incredibly frustrating and disappointing. I had to reschedule and miss work FIVE times for installation, each time due to different issues: 1. product damaged upon arrival 2. no show - someone got hurt. 3. no show - flood at previous job site 4. install completed, but forgot a crucial bracket for the door 5. installation completed Fast forward to March 2025, and the unit was wobbling all over because it was never installed correctly in the first place. I made an appointment a week in advance, only to end up canceling Friday evening personal plans due to their lack of competence and lateness. Friday arrival window was supposed to be Noon to 4 pm. Instead, received notification between 7:10 pm and 7:40 pm. I was in contact with customer service throughout the day, complaining about the delays. The Customer Service Manager was absolutely useless and promised to call me before leaving - but, as expected, there was no follow-up. DO NOT USE Gerhard's Appliance. The entire experience has been frustrating and unprofessional from start to finish. Save yourself the headache and avoid them at all costs. FOLLOW UP - love the standard response from a 'manager/owner' to email them for resolution as they are too lazy to follow up directly with the customer. I think I have wasted enough time with this company - just want others to be aware.

Best price and quickest availability for delivery. The delivery people were courteous, prompt, and…read moreclean. They did a great job. The sales people were responsive over text, especially Michael , and then the sales team accommodated us in the show room. I'll likely continue to shop here.

Until Yesterday, I've always had a very good experience at this store. I purchased 6 stick on paint…read morechips for my mother who is a stroke victim - took them back to her house in Doylestown and due to her lack of communication, I then realized she wanted darker paint for her kitchen cabinets. - 15 min later, I took the 4 UNUSED stick-one back. I returned to the store & asked if I could switch them for deeper colors. A clerk by the name of "Tyler" wasn't only insensitive about my situation, but was extremely arrogant! He refused to let me swap out the UNUSED paint stick- ons. He said they were non-refundable and he couldn't make any exceptions - even though I had just left and they were brand new. This made no sense at all that he was unwilling to make a good judgement call and exception - especially since it involved a senior citizen who had a massive stroke and lost her ability to read and write. He was flat out uncaring. Then, to top it off, when my mother and I left he gave us a huge sarcastic smile and said " Have a fantastic day" - WOW! I think Sherman Williams Doylestown needs to give their employee a lesson on etiquette & customer service or possibly get some staff who's empathetic to their customers.

I needed to buy paint for my contractors repainting my office suite and was extremely happy with…read morethe two gentlemen working the counter. Not only did they know all the right questions to ask, ensuring I purchased the correct products, but their additional advise was much appreciated. Really great customer service! Will be back.