The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

We were very happy with the price of the queen plush mattress and box spring we purchased. Vic was…read morefriendly, very knowledgeable and had a wide variety of mattresses made from different materials and at different price points. He even sells those affordable mattress in a box kind, the one that unfurls and becomes a real, comfortable mattress. We were impressed. Vic was able to deliver both mattress and box spring the day after purchase. He delivers alone, I suspect, and is quite capable of doing all the work himself, but since you got a good deal on your new mattress, it would be nice to help him if you can (these are MY thoughts btw) He also takes the old mattress and box spring to dispose of, which costs about $35, same as our township, but I don't have to drag it out on big trash day. If any of the big places say they take your old mattress away for free, it isn't true. It has been two weeks since our purchase. I wanted to wait to see how my son liked it. He loves it. Thanks Vic for being so accommodating and for your quick delivery, funny jokes and quality mattress and box spring. We will recommend your store to all.

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.

My wife and I had a really great experience when we purchased an adjustable mattress and frame at…read morethis Mattress Firm location. Mike was our salesman and we found him to be extremely knowledgable and very helpful as we were deciding exactly what we wanted. There was no pressure from him. We took our time. Mike completely answered all our questions. When it came to the delivery and set up, Wilbur and his co-worker on the truck were exceptionally efficient, courteous (they took off their sneakers as they entered our home), and helpful as the new bed was set up. We were very impressed with this store's operation and would not hesitate to recommend it to our colleagues and friends.

We had the pleasure of working with Gary yesterday and he helped us find the perfect mattress. He…read moreis extremely knowledgeable and just an overall great person. He made the process painless and we couldn't be happier. I highly recommend this location!!!

The quality of the kitchen set we purchased was a concern after a short period of time. The paint…read morestarted to chip early on. At the one year mark, the screws were literally falling off of the stools. The seating is noisy and weak. Had I not noticed the loose screws someone would have gotten hurt. That was the first and last purchase from Bob's.

Stay away! Crap furniture that either arrives broken or doesn't last. Insurance is a scam, white…read moreglove delivery is a scam. horrible customer service. Not sure how this company isn't bankrupt! Go on FB to Bobs Discount Furniture Nightmares for proof. BTW - they scrub any reviews on their site that are less than 5 stars. The fact that everything has 5 stars should be a huge red flag to shoppers. Total deception.

If you're shopping for mattresses, make sure you plan to visit Mattress Factory first. My family…read morehas bought 3-4 mattresses through them so far and each experience was wonderful! No complaints whatsoever! The latest visit, my husband and I have our little girl with us because we're trying to pick out a mattress for her and her little sis. The staff, Kevin, didn't mind her roaming around when I am trying to control her a bit cause overall it's a business place, not a playground or amusement park now. Kevin was professional and wonderful to work with. He analyzed what we're looking for and the types and models we're ranging to get and showed us the floor demo for us and our daughter to try. Kevin was not only professional, but also quite friendly. Great discussions and stories we had while shopping our choice of mattress. Very pleasant shopping time there for sure.

I have an awful experience. The mattress was so uncomfortable I literally couldn't sleep. Very hard…read moreto donate the mattress but I finally found the charity that would take it. This business will do nothing after you've paid. They tell customers did they write a positive review, they may win coverage of their entire balance. I took a $1,600 lost after 4 weeks of not being able to sleep. I got a fabulous mattress from raymore and flanigan.

Called to buy a $15k massage chair for my wife with cancer. Spoke with David who was just rude and…read moreunhelpful and couldn't be bothered in general. Skip this place. Goto Cherry Hill NJ one instead. F Dave.

I discovered the Relax The Back lifestyle while living in Connecticut in the late 90s. Like most,…read moreI found this store through necessity; a lower back pain issue I had since college. I purchased my first recliner (the original BackSaver) from Bill Angel in West Harford Connecticut. It gave me a lot of relief while watching T.V. or reading. When I moved back to Philadelphia in 2006, I soon discovered Gerry and Dave Austin, the father and son team who own the Bryn Mawr RTB store near where I grew up (as well as Cherry Hill and Delaware). I found Gerry and Dave to be extremely nice and incredibly low pressure in selling their products. One of the main concepts of the store is that in order to remain as pain free as possible, you want to keep your spine in proper alignment as much of the day as possible; whether you're driving, tasking in an office chair at work or at home, sleeping, reclining/relaxing, taking an airplane/train ride, etc.. For example, if I don't use my seat wedge and self-inflating pillow while driving in my car, my lower back will begin to hurt within 5 to 10 minutes. That 2 piece setup cost me all of $140 to keep my lower back pain from surfacing. Beyond spinal alignment products, RTB offers massage products including chairs, self massage tools, stretching products etc.. In fact, my next 2 purchases fall under this category. They sell a product that comes with 3 circles that you use to stretch your back to the round curve. The other is a new product for RTB; a fixed angle foot massager that vibrates on a scale from 1 to 10. It includes a round bar at the top so you can move your feet along it instead of resting on the main area. Perhaps my favorite product/tool is one that I bought almost 25 years ago; the TheraCane self massage tool that has a price tag of around $30. I was born with a congenital block in my neck which causes constant neck discomfort and almost constant muscle spasm in my middle to upper back. Short of having a personal masseuse, this is the best action I know to take to give myself just that little bit of relief I need. My most recent purchase is the best product I ever got from Gerry and Dave. The timing could not have been better. They were having their once a decade floor model clearance sale and my knee was in need of a new recliner. I went through a period of time where I was working at home very late and falling asleep reclined in my original BackSaver chair that RTB no longer makes/sells. I woke up a couple of times with my left leg hanging off the side/bottom of the chair. When I awoke my knee was in excruciating pain. I went down to see what Gerry and Dave had for recliners that may solve my problem. I measured the bottom width of the Perfect Chair with automatic controls and it was just the fix I needed. The additional width was plenty to solve my problem. Also, the chair raises your legs from the knee down independently for additional relief in recline. As it turned out, Dave sold me a Perfect Chair with the leather and heat package without realizing it. I said to him, I guess I owe you another $500 then. Needless to say, he didn't want me to pay the money.

Wonderful experience....knowledgeable owner, terrific prices...ordered last evening and was…read moredelivered this evening!!

After 18 months of talking about buying a new mattress and not actually doing it because we weren't…read moresure where to go or what to buy, we decided to come here on the recommendation of two separate friends. It was an excellent shopping experience. We were done in about 20 minutes. The owner, Glenn, knows EVERYTHING about mattresses. We walked into the warehouse and he asked if we wanted to look around on our own or wanted some suggestions. We asked for suggestions. He zeroed us in on three models, had very detailed info on each. (His website also has a lot of great info.) Great prices. Next-day delivery plus removal of the old mattress. Also sells sheets, pillows, metal bed frames, and mattress covers. Since we were moving from a queen to a king, that was all really handy. Also, he works with manufacturers to get flippable mattresses, which are hard to find now. He said that one-sided mattresses are basically like buying half a mattress. People will go to him specifically for 2-siders. He says he doesn't advertise because he gets so many referrals. We were so impressed with him, we actually called the next day before the delivery and asked him to throw in a second mattress to replace one from another bedroom. I felt fine just buying it over the phone because he's that knowledgeable. He also gave us a bit of a discount for buying two. "I'm a long-term operation," he said several times. He wants customers for life. Mattress is good so far. A little firm but it takes a while to break them in. Also, as Glenn pointed out, a mattress can always be made softer with mattress toppers but it cannot be made firmer. Highly recommend!

Nancy, the salesperson, was incredibly helpful with choosing fabrics and colors for the furniture I…read moreselected.

Will never buy anywhere else! Excellent customer service! Furniture is well priced and so much…read morebetter than the so called furniture stores. I want my furniture to last. If you listen to the salesman he will steer you towards your price/quality range. Love that I can choose the fabric and get honest opinions on their durability. Delivery was flawless. Nice friendly guys and very careful in our home.

I am still waiting for the store to correspond with me. I made a purchase, and reconsidered in less…read morethan 24 hours. They will not refund my money unless I come in the store. They do not return phone calls. I wanted to make another purchase, but this experience has been exhausting. Would never consider buying from them. I have filed a dispute, when all that was necessary is to void the sale. Trapped, but not for long.

Alison was great to work with; made the process super easy! She took the time to show us the box…read moresprings that we needed and also sold us two new pillows. I have never slept so good!!

The rating would be one and half stars if possible but as that is not an option, one star it is. My…read moregirlfriend and I really wanted to give this Mattress Firm location five stars, especially after a strong start with the sales representative we worked with. Sadly, the final experience was soured and a reminder that it is not how you start but how you finish. While we enjoy the mattress, we will not be returning when it is time to furnish the remaining rooms of our new home. Initially, our experience was positive when we walked into the showroom. We were greeted by a knowledgeable sales agent who immediately helped us narrow down several beds within our budget. As we were furnishing the master bedroom first, we were willing to treat ourselves and opt for a higher end mattress. The sales agent was courteous, patient and explained the ins and out of each mattress type. Overall the selection process and payment was not only painless but also an overall pleasant experience. That would be the high point as Matress Firm would go on to snatch a one star review from the jaws of a five star. The sales person, Albert recommended an adjustable base to accompany our matresss. We had some concerns as neither of us had any experience with an adjustable base. We inquired about the compatiblity with an existing bedframe and the additional height to the height of the mattress. The sales agent glossed over our concerns stating that the frame would work with slats which was correct and that the adjustable base only added six inches. Admittedly, six inches did not sound terrible and we were under the impression that the base could be returned. Feeling confident with our purchased we finalized the amount on the screen and walked out shortly after looking forward to our new bed! Delivery went smoothly with the matress and adjustable base delivered the next day. It was immediately noticeable that the adjustable base made the mattress sit solidly higher than our two nightstands. We would have to reach down to reach anything, and we knew before even trying it that the adjustable base was not going to work for us. We moved the unused base to our guest room and made note to schedule a return. When we called Matress Firm, the very next day we learned the adjustable base was not returnable per company policy. We thought this must be a mistake but upon checking our electronic receipt there was indeed a non-returnable clause that our sales agent conveniently forgot to disclose. This so called clause was never shown on screen to swipe my credit card or mentioned in the terms and conditions of the items being purchased. We reached out to both the store and the corporate support number, but were stonewalled. Albert who was out on vacation was to be informed to call us back. He never returned our call and tooo the coward way out. Faced with the prospect of eating a 500 dollar loss and stuck with adjustable base of which we have no use for, I'm thankful I paid for the purchase for with my American Express and that AmEx was able to reimburse us for the base. We would have rather had a sales person who was honest and less knowledgeable and/or friendly than a wolf in sheep clothing who speaks half truths to make the sale. We had already planned to spend the money and a large amount at that. There was no need to be vague about the return policy. As shady as this company is, it's amazing they went bankrupt and in debt while misleading customers and lining their pockets. Do yourself a favor, patronize any other mattress store if you can or if you must, ensure you have some form of purchase protection.

They totally lied about the cost of the mattress that was being financed. It was more that 200.00…read moremore than they quoted me...I did not know until I got the bill. I asked all the right questions too. I was assured one price. I will never use them again. Very sleazy. I even tried to write to customer service, but conveniently you can't.