Took in a chandelier for rewiring. During the waiting period , the tip of a chandelier arm was…read morebroken by "someone who never admitted to it, " as was told to us by an employer. A crystal could now not be hung. . They replaced the tip with something that looked like the original but inverted, so no crystal could be hung from it. We have sent 2 letters in an effort to come to a resolution and there has been zero response. Very disappointed that no one has had the decency to communicate with us.

The customer service here was awful, Gary was quite rude. When I called on the phone they made me…read morewait for at least ten-fifteen minutes. And when I came in and was at the parts counter, Gary was very awful with his customer service.

Need a light fixture or ceiling fan or some part to fix your light? Then you need to come to Light…read moreWorld. We came here to pick out fixtures and a fan for our new addition. There seems to be no end to this place with so many products on display. Not everything is in stock, but there will be catalogs for you to view and anything that needs to be ordered will be in usually within a week. Our staffer was extremely professional with his help and suggestions. There was absolutely no pressure to purchase anything. I even heard him recommend a competitor to another customer because they could not accommodate their request. The store is going through a renovation but is still open. It's nice to actually speak with salespeople who know their products and want to help their customers. They will match any internet pricing, too. I would definitely come here rather than the big box stores for your lighting fixture and ceiling fan needs.

This place has great selection and a team that really understands customer service means being…read moreavailable and helpful without stalking customers. Jim introduces himself to us just after we arrived and stayed visible without suffocating us while we looked over their significant lighting inventory. When we found what we wanted, Jim was happy to help. He asked about our lighting project, made some suggestions based on what we shared and promised a good price when we returned for our next purchase. The staff was friendly, knowledgeable and very helpful. Having explored a number of lighting stores over the last few months looking for that perfect fixture, we were glad to find this place. We'll be headed back for our next lighting purchase.

Amazing service for our bbq grill it's coming assembled and free delivery. The patio umbrella…read moreselection and gift items are great. They have an extremely knowledgeable and courteous Staff!

I bought a Ego Snow blower and chose the free delivery and couldnt be happier. The guy who…read moredelivered was great, he walked it to my shed, patiently waited as I tried to make room. I changed my mind and decided to put it on my covered patio, and he walked it up and placed it there. (I bought an Ego mower from the Blue Bell location in March and had great customer service there as well and wrote a review for them, finally.)

Amazing service and product! I am beyond happy with the stone they helped me choose and the…read moreinstallation process was a breeze! Highly recommend. And would use them again any time.

I had a wonderful experience and am thrilled with my gorgeous countertops. Great service, no…read morepressure, beautiful choices, upfront pricing, timely installation and I was able to get exactly what I wanted in budget, so I am an extremely satisfied customer. I have been researching and pricing for a few years. I highly recommend Let's Get Stoned and Jon who was our salesperson.

Great staff. So helpful. Looking for some salt for the icy…read moredriveway . I would come Back !

Not overly impressed, my wife called to inquiry about counter tops was told she would get a call…read moreback and never did. I stopped in and was told I would get a call back which I did but it was a week later after I already had from them from an compet and installed. Guess you could say disappointing.

We have bought tile from Jeff at Renaissance multiple times and I cannot explain how fantastic he…read more(and the entire staff) are. Jeff is not only super knowledgeable but he is just a great guy - very straight shooter and doesn't just try and sell you tile - he helps you see what works for you and your home. This company is run on integrity and customer service and I have had amazing experiences every single time we go there. I highly recommend you check them out!

Tile is of good quality though some came broken in the package. Sales people were helpful for…read morepicking out designs. I would recommend this supplier.

Loved working with Santoro tile for our new kitchen countertops. We have a small kitchen and were…read moreable to buy remnants and install them ourselves. Rachel helped make the process easy and we couldn't be happier with the results.

Don't know who the 2 women are in the office. Looked at a slab of granite with my wife. Told her to…read moreput my name on. Basically sold. Waited 2 months for my contractor to call me. Said the were gonna cut it later on week. Got a call from Santoro to come down and make sure the slab was good. Turns out my slab was sold and brought in a susposedly matching slab. WRONG the slab was not even close to what we wanted. Wasted 2 months for them to order the completely wrong granite. Was not gonna wait another 2 months to order another one. The lady lost her mind and started yelling and screaming at me and my wife. What a way to handle customers. Pulled my order and went to a competitor. WOW

My experience was similar to Chester's. The appearance of great customer service at the beginning…read moreof the experience and it degraded once I started understanding the underpinnings of how the company actually works. Customer service is lacking beyond the basics. Ambiance is an order house for Hunter Douglas products and that is their cash cow (Dan, the owner, touts that). The business seems to be knitted together by a Dad owner who is mostly AWOL and a younger generation that are working their respective positions with great liberty around family schedules which the customer is expected to work with. Dan is arrogant and other employees (his adult kids) take liberties beyond a sales relationship when in a client's home. As an example, they took pictures of the installations without asking my permission. Dan marveled at the "old fashion" wall phone I have in my kitchen and made a big deal about it by taking a picture. They took blinds and roman shades off my windows and without asking removed them from my home. I wanted to donate them to charity. For some, I asked them to return them and they did. There was a sense that they were overly comfortable in my home. I work from home and scheduled installations around my meeting calendar. Often, they'd come early or flex their schedule and it become a distraction to my workday. They didn't call first, just showed up. Ambiance re-did all of my window treatments as I was upgrading after being in my home for 25+ years. I could have gone to other vendors for a Hunter Douglas product but I wanted a higher end experience with design consultation. This is a family run business. I learned quickly that my design "consultant" actually is the book keeper. Did I feel deceived? Yes! With my original installations, they went ok - minor nicks to walls and my hardwood floors and a nice gash to a mahogany chair. It took multiple trips to get extension cords for a couple of wood blinds and the right color putty for door shutters. The last putty job - some holes were filled and others were not so it was a sloppy job. These were all minor annoyances. The company doesn't schedule installations until after the product is delivered to them. This delays the e2e process even more. I had 2 products that arrived broken and that wasn't identified until the day of installation - more delays! But, for my last order and installation which were shutters on French Doors - my experience was never fully resolved and the relationship degraded. I had to cut my losses and move on with a competitor company. In my last conversation with the "designer," she was not answering my questions with accurate information I had received by actually contacting Hunter Douglas. I was trying to logically walk through the journey for the French door shutters and basically laid out how what I paid for was not what was delivered and the job was not complete after 6 months. There was one excuse after another but no resolution. She accused me of being a bully. The last absolute lie was that the shutter style ordered, which matches the rest of my house, didn't come in the cut-out modification I needed. If that was true, what's the reason I wasn't told that before I ordered it? I actually sent material to Ambiance that Hunter Douglas sent me with a write up of my shutter style and a picture with the cut-out modification. This was proof that what I ordered was available but not delivered. That's when I contacted Hunter Douglas to file a complaint and wrote this review. Enough is enough! Stay away from this company!

This business has beautiful products. In addition their customer service is spectacular. I had a…read moreshade repaired there. They kept me updated on the progress which was appreciated. I was fortunate to have this service so close to home.