Richie is truly a stand out guy. Knowledgeable professional and courteous well beyond 95% of others…read morein his position. Not only did he get right to work replacing the glass in my storm window, but he also called me with an update: "your window is finished but not ready for pickup til tomorrow as the adhesive (my word) needs to dry properly." Been going there for 40 years and will remain a loyal customer.

One of the last nearby hardware stores around. I've always had great customer service there. They…read moreeven stock trains and other hobby items. Great service, too. Just like their other store, Penndel Hardware.

All the bad reviews for this place are 100% warranted. Everything they sell is overpriced, but it's…read moreconvenient to me because it's very close to my house and I actually don't mind supporting small businesses over big box stores. NEVER AGAIN. I bought a chainsaw blade there and it did not fit my chainsaw. I attempted to return it less than an hour later and they were pretty much rude and said there was nothing they could do. No assistance with trying to find the correct blade, or helped me out in anyway. They pretty much told me there was nothing they could do and to get out. After I left, I called and asked to speak to the manager, and she very rudely told me that I should have known the return policy.. I said sorry I wasn't aware of it and told her it was a shame that they treat local customers this way, and I would be writing a few reviews. She said she didn't care and hung up on me. That's when I found all these negative reviews! Complaining about the exact same thing! Terrible customer service and just a bad return policy! I love supporting little businesses, but if I bought this at Home Depot or Amazon, I could've easily returned it. I found exactly what I needed on Amazon in the parking lot and it's being delivered to my house 8 AM tomorrow. Last time I'll ever set foot in the store.

Employees helped me fix a piece of hardware and find the right screw needed! They took time to help…read morewith such a small fix. Very nice employees!

Harbor freight is a made in China tool store. The tools are at least half the price of the larger…read morebox stores. Tools are made to work, but not last forever. I wanted to point out the customer service I had yesterday. The tool I brought to the register rang up wrong. A price check revealed that they were actually out of stock and there was another tool in its place. I had to buy something different than I wanted, but they gave me a discount at the register. That was pretty nice.

Harbor Freight is a great place to go for cheaper handheld tools. They have a great selection and…read moreyou can find tools much cheaper than the bigger box stores. I do not buy my electrical tools here because I need reliability and power that name brand provide (my own opinion). This location is run very well. Always clean, always asked if I need help multiple times (and the couple times I asked the help east immediate and effective), and always polite and positive. I recommend and always find something new to grab for a free bucks or multiple items to add to my tool arsenal.

Quick to respond, quick to provide excellent service and always available for any questions or…read moreconcerns.

Although their service area map on Yelp said we were within their service area, the man who…read moreanswered the phone said we too far away in PA.

I needed some spray paint from Lowe's and honestly didn't even feel like coming out, so I tried…read moretheir pickup service for the first time. My order was ready in no time! Parking was easy, and when you walk in, the pickup lockers are just past customer service on the right. You simply scan your barcode, the locker door pops open, and you grab your order. If you've ever used an Amazon Locker, it's basically the same processjust at Lowe's. It was very quick, easy, and convenient. I'll definitely be using Lowe's pickup again!

Consistently poor management and service -- Willow Grove location has failed the community…read moreReview: I have been a frequent shopper at this Lowe's location over the past year, and the operational issues are systemic and unavoidable. As a buyer who relies on this store for urgent project needs, the lack of support and basic management is completely unacceptable. If you need paint mixed or assistance after 6:00 PM, your chances of getting help are near zero. There are plenty of employees walking around the floor, but no one is willing or able to assist. Just yesterday (June 27th), after waiting for over 40 minutes and repeatedly trying to page a manager, an employee named Dan finally stepped up to help us with some stain. He was the only bright spot, but it shouldn't require a 40-minute wait and a desperate search for management just to buy a standard item. The service issues do not stop at the paint department. If you need wood cut, there is absolutely no support. Furthermore, their policy on damaged goods is highly unreasonable for buyers. I recently needed some insulated material and lumber urgently that was clearly damaged by roughly 30%. While other competing stores automatically offer a 50% markdown on damaged inventory, this location refused to give more than a 10% discount. The staff here is generally unfriendly, unhelpful, and completely disengaged from customer service. To the store manager of the Willow Grove Lowe's: you are failing to manage this location effectively. A complete overhaul of how this store is run is desperately needed. Until management changes and customer support becomes a priority, I highly recommend buyers take their business elsewhere. Updated at 7/7/2026 I have attached pictures to show that this is not a one-time issue. For at least a month, the conditions in this store have remained exactly the same. The damaged products shown in the photos are the same damaged items that have been sitting on the shelves, not newly damaged inventory. Even the same open bottle of water has been left in the aisle for weeks. Because of the poor store conditions and lack of product availability, I have had to visit other locations to purchase the items I need. Unfortunately, each time I visit this store, I see the same problems with no improvement. In the evenings, there are often no managers available, and it is very difficult to get assistance. There is little to no support in the lumber department, and finding someone to help with stain mixing can be extremely frustrating. As a customer, I expect a clean, well-maintained store and reasonable customer service. I hope management takes these concerns seriously and addresses the ongoing issues. Update on 7/23/2026 Nothing ever changes here. Damaged products remain on the shelves, empty water bottles are left lying around, and the produce section continues to be a mess in the evenings. It's clear the manager of this location simply does not care about customer feedback.

This Home Depot has the WORST customer service I've ever experienced. I made an expensive purchase…read moreand did curbside pickup. I waited over 30 minutes in my car and nobody ever came out. I finally had to call the store, only to be told that the person handling curbside was "alone at customer service." Meanwhile, I watched multiple employees walking in and out with carts like nothing was going on. When my order finally came out, it wasn't even in a box! Just loose, like some random item thrown together. When I questioned it, the employee tried to lie and say it was a demo. Then changed the story and said "that's just how it comes." They even had the nerve to mark my order as picked up after I rejected it. The ONLY positive was the man actually working at customer service -- he was kind and trying his best. But overall, this location needs serious management attention. Terrible experience.

Wonderful- The best!! -- Thank you - especially - Tom for great delivery and help with 12 bags…read moreof mulch.. And Melinda for great customer service!!! 10 stars ++++ Old Home Depot customer-- Thank you Home Depot - God Bless!!! Bob Davis - "Doudy"

I live in the city, but I usually wait until I'm in the county running errands to stop at this Home…read moreDepot location. They actually have someone greeting you at the door, which I don't typically see at the Cheltenham location. I really appreciated that. The young lady who greeted me was very helpful and directed me exactly where I needed to go. I don't have time to wander around Home Depot looking for items, so that level of guidance makes a big difference. The associate at the Customer Service counter checked me out quickly. I was in and out. Overall, this location is well-stocked, well-organized, and the staff here are usually pretty friendly and helpful. Definitely worth the extra drive for me. I would love to hear about your experience at this location.

Stopped by for a key service and love how they had a self service option. Very quick easy…read more Checkout was smooth and not a lot of wait time. good array of home improvement items also. Def a good discounts / deals if you shop online and pick up store. Online is cheaper than in store and a has a large collection.

It's 2025! we received great service and guidance from Meg!! She is a walking encyclopedia of all…read morethe options available and we could not have done our 2.5 bathrooms without her expertise. You have to book an appointment because it can easily take 1-1.5 hours each visit to go through all the options, figure out what follow up measurements are needed, confirmation with contractor etc before placing the order. And she needs time to log all the items for our purchase order. She was patient, helpful and thorough because she wanted to make sure we would be happy with our bathrooms and has the experience to call out what to focus on off the top of her head. And pricing is good - better than online and big box stores - and she didn't want me to blow budget which is appreciated. Truly amazing - we would not have made it through without her help - Thank you, Meg!!

Customer service severely lacking. Very unpleasant place to deal with. There are lovely samples on…read moredisplay- without names, so that you have to have a salesperson help you, just to find out what model you are looking at. You can take pictures and then go home and spend hours on the web figuring it out. To get sales help, you have to have an appointment to get any information, however, good luck getting one. They don't return phone calls. Go in in person to make an appointment, they are pretty unfriendly and seem almost annoyed that you want one . As someone else here pointed out, then it's take it or leave the date offered. Even the person who directs calls to the correct voice mail sounds put upon. One has to wonder about what's wrong with the company that the staff sounds so out of sorts. There are much better places to go, where the staff is friendly and happy to help you- without an appt.