Always enjoy Harbor Freight, but I normally shop in the Frederick Md. location. Looking for specific items that were on the website and stated in store was difficult.
I stopped an associate coming from the bake room and asked for help. They said, " What you're looking for is right here, that's all we got," and walked away.
Looked for a minute or so more still couldn't find it. Asked another associate, and he directed me directly to the spot, moved a couple of items, and there it was.
The same associate took the time to direct me to other items I was looking for.
This person made things a bit easier to find what I was looking for.
Checking out took some time. Long line, 1 checkout person, helping a person having difficulty with credit card scanner, and a return at the same time.
The same person who blew me off earlier opened a second register. I went over there.
The first question was, did I want to join a 30 dollar a month club? I responded no thank you. I'm already on a mailing list for Harbor Freight, and don't actually shop there that often.
I was just a bit upset how I was blown off looking for something that was supposed to be there but couldn't find it. Then, flagging down someone else who actually took the time to help took more time.
What should have been an hour shopping trip took 2 hours. read more