For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

I've been to many Ace Hardware's but none as good as this. The customer service was incredible!…read moreParticularly an employee named Gray helped me throughout my entire purchase.

I feel fortunate to have our Ace Hardware store so close by in our town. The guys at the store are…read moreall so willing to help find exactly what you came for. They all know where to find anything. If they can, they walk with you to find what you need. Now, that to me is good service! I have even had them help carry paint to my car. They are a larger store than it appears outside, but not too large to give you that special hometown feel service. Some items may be a bit higher, but for the convenience, and to save on gas, I will say their prices are fair. They have greenhouses outside that I have purchased beautiful flowers from. They have an extremely large paint department where you can find any supplies you might need. They carry Benjamin Moore paint and will tint it with spot on accuracy. Craig, one of the owners, is a locksmith. Long before key fobs, I had to use his services. It was after hours, but he was there quickly. He charged a reasonable price, and worked quickly. The truck is painted nicely with the Ace logo, his shirt also id'd him as an Ace representative which I consider very professional. I have nothing but nice things to say about this store that I have utilized since I moved to Thurmont in the 80's. It has only gotten better!

I really, really hate shopping at big box hardware stores. I love looking for reason to visit…read moresmaller, locally owned ones. Ace is a great place for me, and I always come here before Thanksgiving each year. Why? One word: Resharp. Resharp is an automated machine that puts an amazing edge on virtually any knife - far better than I can do with any of the stones and tools I've accluminated over the years. The service is while-you-wait fast and really inexpensive ($6.99 with a buy 5/get 1 free deal). And while the staff works on my blades I can wander around and find all the many things I completely forgot I needed. (I love hardware stores; my Spousal Unit not so much). Resharp works on almost all non-serrated knives less than 12" long, regardless of how badly beaten up the edge. Great value, great service, yet another reason to avoid going to Lowe's Depot...

The team at Mount Airy is outstanding. Always willing to help and plenty of knowledgeable staff…read moremembers to help you with multiple types of home repair. This the first time I used the knife sharpening service and it is fantastic. High quality sharpening and what an improvement in all our cooking and prep work. Great value especially if you have over 5 blades to sharpen. Thank you.

Items in the store are marked up significantly, likely because of the pricey rent on 14th St and…read morebecause they can overcharge folks who live on that street who pay $2500/month for studio apartments. The employee at the front of the store was sharp and unfriendly and asked in a gruff tone how he could help us, as if we were bothering him.

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

The staff are very helpful, particularly the color advisor in the paint department on Saturdays. I…read morebuy paint at Strosniders because of her color sense and reliable advice even though there are closer paint stores.

The service is amazing. My Subaru key fob battery was very low, but the Gods were kind enough to…read moreallow me to drive from Poolesville where I had been, to Strosniders in Bethesda, Unfortunately, the folks I called first at ASAP Locksmith were MIA, after 2 calls, and telling me to keep my phone close because someone would be calling me immediately. Stosniders in Bethesda was so welcoming. It is simply their culture. They are happy and totally professional. The total for a battery replacement charge, $5, plus the 2 pk I purchased, came to, $15.59. Money well spent!

What a wonderful store! The staff is friendly and they have an amazing selection of products. I…read morehave yet to go here and not find what I want! Thank you!

Absolutely Wonderful!! Such a pleasure to shop there. Sandy Springs is a cute little town. A…read moreworthwhile tripEmployees are great

This store hands down is professional and has the best customer service I ever experienced…read more Everyone is always so nice and calls someone I the back to load your car before asking. Thank you to everyone at Ace and Will for all the heavy lifting

Excellent customer service. We were particularly impressed with the gentleman who delivered our…read morepurchase and helped us get it properly installed. He went the extra mile to make certain it was working correctly. He was very knowledgeable and professional.

I stopped by Kendall Hardware because I was in a pinch and needed to get a stain out of our floor…read moreas soon as possible. The floor manufacturer recommended a chemical that is usually found in hardware stores so I asked the employee for it and some rags. He was very kind and went over how to use the product so it doesn't damage my floor. He even walked me over to someone who he felt was more knowledgable about the subject and ran my situation by her. It felt like this was a store full of employees that actually enjoy what they do and as a result, are experts in their field. Safe to say, I was able to return home and get that stain out without damaging the floor or my hands. I've gone back a few times to pick up small things here and there but I have been sold since my first visit.

This is a really cute local hardware store. They're a bit small so they don't have absolutely…read moreeverything a large chain store like Home Depot would but it's always nice to shop local and the staff is really friendly and happy to help.