Can't believe all of the negative reviews on here. Must be Karens or Kens expecting 1960's one to one old time service. Pick up a newspaper or watch the news; it's no longer 1960's and these employees are not your verbal punching bags! Couldn't believe what I was hearing standing behind these entitled adults. Guy in front of me literally yelled and berated a young salesgirl because HE wanted to return an old used nasty mower with no receipt. Lord knows how old it was. Put her in tears. Calling her names. There's no sense in that! Do better Ken! Meanwhile, because she's dealing with a Ken, she's unable to answer the phone. Neither was her coworker who was dealing with a Karen trying to return a bunch of items from Home Depot. Unreal customers! These customers think they're entitled. No wonder people don't want to work in retail. Stay home Karen and Ken! My return went smooth. I followed policy, had my receipt and they were very kind to me. Thanked me for my business. read more

Everytime we stop in the employee team is helpful and store is stocked and clean. Store pickup is also easy to use. read more

Lowe's Home Improvement - Hardware Stores Near Me - Martinsburg, West Virginia

Whirlpool dryer seals not available within the brick and mortar store. Don't expect to go to this store if that or similar is something you're looking for. It's a small item and it's not like this store can't put up a display of such an item when they have over 50 washers, dryers and refrigerators taking up 2 or more spaces. Always telling the customer that they can order said item off of their website. Yeah, I can easily do that with Amazon too! read more

Complete waste of time.. the people here will not help you do anything. In fact, they will lie to your face just so they don't have to help.. the management here should immediately be replaced and half the staff.. read more

Don't bother shopping here if you aren't rich or young unless you want the employees to insult you. Two adults over 75 looking for kitchen backsplash tiles. The employee who stopped to talk to us offered up the answer to our question: we need to use a jigsaw to cut those tile sections. Fine. He then stated, "I just put in a $30,000 kitchen in my house. i would never ruin it by putting something that cheap looking in my kitchen." When my mom answered that they are too old and on social security, preventing such large expenditures anymore, he stood by his rude statement. No apology. No further customer assistance or follow through in sales. If you don't want to make a sale to elderly people in this store, you should announce that. I pass this store twice a day on my way to work, but i will no longer spend any money here. The first time this behavior happened to me, another employee told me maybe my house was too old and cheap to buy new exterior doors. I have an old house with slightly smaller doorways than modern ones. He said that's why some people save up to buy new houses. Insulted, and then walked away from. So I took my business to Ranson Home Depot, and they installed two new beautiful exterior doors, which cost me $4000. Yesterday, we also went to Home Depot for their house needs after the Lowes incident. The sale included everything we wanted, as well as new appliances. $10,000 after appliance delivery charges and installation fees. So Mr High Society (who still works at Lowes and probably finances his home work), at the end of the day we will probably spend $30,000 on their upgrade as well. Just in increments and saving where we can in order to do a complete room. With a six foot section of backsplash that offended no one at your competitor. And they made an elderly couple and their daughter happy. Which makes my kids and their families (who also buy home improvement supplies) happy. And these five households are now making sure our friends and coworkers know the truth. Lowes in Martinsburg will verbally insult and heckle anyone over 50 who shops there. Two instances a month apart. Two different male employees. Ageism is their way. Poor people also need not shop here. Their own employees have said so! Home Depot was warm and welcoming the whole interaction, with three different employees in different departments. Imagine- multiple caring employees in a single store! read more

Was surprised to see the low rating at this Lowe's store. From my experience today, the employees wore masks (90% of shoppers, as well), it seemed clean, and they had a great selection of Halloween decorations. The paint samples were well stocked and organized. The checkout lines had markers for social distancing. Our experience was shopping in store, with masks, so I can't speak to the curbside pickup feature. read more

Lowe's Home Improvement - October decorations ready to go in August! - Hardware Stores Near Me - Martinsburg, West Virginia

Carpet installation. Do not under any circumstance use Lowes for Carpet installation! We had our basement freshly painted and the installation crew damaged the walls after being told they were freshly painted. The installers messed up several seams with the most egregious being a two inch strip that was about 22 feet long. They sent someone out after we complained who stated they needed to redo the carpet in that area. It is now going on almost three weeks and they still have not called to schedule the repair job. We are unable to put our basement back together and have loss use of it now for almost a month! Spend the extra money and go with a reputable carpet store. read more

Every single Lumber cart in the store is pretty much dedicated to the COVID cry babies that can't come pick their own supplies up. 2 registers in the whole store open and other cashiers have their lines closed shooting the sh*t with whoever. They close down a whole aisle for one person to get ONE 2x6 ‍ should've saved time and spent the extra money to go to a local hardware store. read more

Lowe's Home Improvement - Hardware Stores Near Me - Martinsburg, West Virginia

I needed a new refrigerator. I went to Lowe's to purchase one because they offered a military discount. I made a computer screenshot of the purchase at the online site (which includes the military discount). I got to the store and they told me they no longer offer military discounts on appliances. I showed them the screenshot and they would not accept the adjusted price with the discount. Like others in this forum, I will not be shopping at Lowe's again! read more

Where's the good management going ?? The new managers have chased the good ones away, there was one guy that if there was a issue he would listen, he made eye contact and made me feel like it would be fixed or that someone cared. We would look for him every time we came in This morning I was informed that he left yesterday and probably won't be back Neither will I read more

As far as curbside goes some employees can be very inattentive while some do ok. It's as if they feel we are lazy because we wait in our vehicle and they have to actually do something. 90% of the time the order is wrong with missing items so check everything before you leave. They will not say good morning or have a nice day they just walk back in the store without even a glance. Fine I could care less just get my order right. I once witnessed a employee arriving for work with the rage of a madman cussing and spewing foul language to an invisible person lol. Yup it's a weird place but then again I'm not there to socialize I'm there to get my stuff and go. One last thing this store chain requires it's employees to go through critical race theory training. Anything that goes woke goes woke...-itches. read more

I purchased almost $2,000.00 worth of appliances -- a washer / dryer -- and paid on the spot. Waited almost 2 weeks for them to "come in" and "be delivered". The day of delivery, I took a day off from work (I only get 5 a year) to wait on the delivery guys who were supposed to arrive before 6 PM. Sometime around 7, he called and said "We can't find your house." Well, my address is one of the most obvious, common, addresses on the Main Street in our downtown. It couldn't get any easier to find. I asked the deliver guy if he had GPS. He said yeah, but it can't find you, and "you need to call the store" So...I called the store. And called. And called. And called. No answer...just endless robots on an answering machine. So, I called one last time and put the phone on speaker while I drove OVER 30 MINUTES to the store. Ironically, as I was pulling in the lot, someone answered! She was curt when I asked to speak to a manager...no "hello, how can I help you?"...nothing...just click and forwarded on. I told the manager I wanted to speak with him at the Customer Service (that's a joke) desk to complain about this situation. He took at least 20 minutes to get up there. No worries, since I already waited ALL DAY for a non-existent delivery. At the "Service" desk, the staff was inattentive, and rude. It took over 10 minutes for anyone to even acknowledge I was there, though at least 3 staff stood there goofing off an chatting about random stuff. The one person who did acknowledge me did so reluctantly, huffing and rolling her eyes like she was sooooo,,,,being bothered. Sad. I asked the Assistant Manager Bryce if he could call the driver to see if he could help him find our house. He said, yeah, well, I can, but....and then went avoider answering an talked about some unrelated topic. I repeated this several times until finally I said, "Just give me a refund." The "manager" never once asked me if they could have a second chance, or try to reschedule delivery, or call the driver. Never once apologize for lame service ...or complete lack thereof! He also refused to issue a refund until he verified the appliances returned (even though they certainly were NOT delivered to ME). So, I told him I would call Visa from home to reverse the charges. Finally, I asked if there was a feedback form or link so that I could let Lowes know about this and make suggestions on how to improve. His response was like a deer in headlights, like talking to a stump. Clueless. Absolutely useless and I can't even believe a major chain like Lowes has a "Customer Service" desk and "Manager" this bad...and drivers who can't find an address on the 100 block of the Main Street running through town! Oddly, this story has a good ending. I drove a few miles further to the Home Depot where the same appliances were at least 30% less expensive. And...with 2-day guaranteed delivery and set up. I won't go to Lowes again. And that's unfortunate, because we would rather shop locally. Don't waste your time on Lowes in Martinsburg. Drive down to Home Depot in Charlestown instead. The staff at Lowes won't mind...they get to goof off and don't want you there anyway. read more

WOW..... 'Pet Friendly'.....Is that REALLY necessary??? I can assure you, this would not fly in AZ or NV. Between all the screaming kids who were scared at the barking dogs.....the growling as you walk pass a dog.....the stench of urine and poop.....NO THANKS. What's next.....Birds....Snakes.....Goats??? I own 2 homes (one in MD and one in AZ)...but when I round the corner and see a Pitbull mix staring me down....or several dogs on a leash that has at least 5 feet of lead......I'm done. After today....you lost me as a customer. It should be interesting when you are slapped with a lawsuit when one of those dogs attack a child. read more

Would not take a return for items even though I explained to them that my husband has DIED and that's why I couldn't return within 90 days. The cashier LAUGHED at me when I explained that my husband DIED. Heartless and cruel store. I WILL NEVER SHOP AT LOWES EVER AGAIN. read more

The costumer service in the store is good, unfortunately the Management is behind the times. I do all my shopping and payments via my phone with a gift card app. This stir has made it impossible to use this technology. The want me to print the card out and bring it in and most of the time they won't take that. I have been in there and it works if they use it. I will drive 15?min down the road to Home Depot better service. read more

Needs zero stars. 5 people in line at lumber checkout on a slow Sat evening, and cashier Tatiyana just walks away, stands out in the aisle. After a couple minutes I asked "What are we waiting for?" She said "time for me to go home." And just continued to stand out in the aisle. I pointed out to her after another minute that in the time she spent standing out there waiting she could have checked the rest of us out, but she said "No, time for me to go home." Apparently she'd called someone as she stepped away, and along comes Daniel. I ask him why in the world the cashier stepped away when there are 5 people waiting to check out? He tells me not to yell (I *am* a big guy with a loud mouth, yes indeed) and why am I upset, so I repeat: Why does a cashier just step away with no one else in sight and 5 people waiting? I then asked if he can check us out. He tells me "who the hell do I look like, a manager? I don't do that shit." I said I didn't know and didn't care, let's find someone to check us out. He said "I don't give a fuck what you want, I don't do that shit." Once again I pointed out to Daniel and Tatiyana that in the time she's spent standing out in the aisle she could have checked us out. Tatiyana said "you look like you could use the exercise, walk your fat ass down there" as she pointed to the registers at the other end of the store. I then walked over and in front of Tatiyana to confirm her name tag, and she covered it very effectively with her hand and kept turning away from me. Finally got an MOD with perfunctory apologies, refused to even tell me when *his* boss would be available on Monday. If you want a good chance to ruin your day or night, stop in to Lowes in Martinsburg. While I'm at it: The 1x6x10' are really really crappy. Don't even try. read more

I had a door on hold to come the next day to pick up and the night shift manager sold it to someone else! Took my name and number off the side of it and sold it to a contractor! I was told first come first serve!! I was the first one so that's not true! read more

Don't waste your time or money! Support local, places like this deserve to be out of business. I understand things are difficult because of COVID but there is no excuse for lack of customer service. They have a NO attitude and don't care about making things right. Our whole transaction from purchase to delivery was a nightmare. We rejected the delivery due to the condition of the appliance and the store not only did anything about it we had to chase their tale and are still waiting for our $700 back! Good luck getting ahold of someone on the phone. read more

Place is a joke. Never anyone working and the ones that are working can't help you because they work another department. Took 35 minutes to get someone to get a cabinet down this weekend. Standing in line for returns for 19 minutes as 1 person works the line and 4 stand in the staging area talking. Wood is terrible and half the time have to sort 15 boards to find 2 decent 1X8's. I hope we get a Home Depot soon so I can stop going to this dump. read more

This store should just cease to offer curbside pickup. I have used it 3 times, the best experience was only waiting 20 minutes. Tonight I waited 45 minutes and finally cancelled my order and left. Every time the employees say we are sorry we are understaffed. In the months since they began offering curbside pickup that excuse has worn thin. read more

This place needs new management immediately, customer service skills suck. I just got a new garage opener installed and it's not working properly. I called in for help and was placed on hold for 25 minutes before they finally hung up. Every time I deal with this business it's a horrible experience, if only Homedepot was closer I would never spend my money at this place ever. read more

I was online trying to order a washer/dryer. They wouldn't accept my contractors information or payment so we tried to call in order to reserve them for immediate pick up. After I called the store and waited 25 minutes to speak to the appliance customer service rep, they hung up. I called back, they hung up again...now, we waited about 5 minutes for them even to pick up the phone. Then my friend called and tried to speak with the store manager...it rang then...nothing. She called back and tried to get appliance customer rep on phone and they hung up on her also after waiting 5 minutes....it's a shame when customer service can't even pick up the phone and ask you to give them a minute to get back with you. This online shopping has gotten out customer service reps not caring a hoot if you're not personally there. I just wanted them to hold the washer/dryer...I mean I was spending over $1500.00 and we were picking it up to begin with!!! read more

Stock is always low and/or empty and no one seems to know what's going on! You have to search for someone to even ask a question. They don't have enough help. I'd rather drive to HD in Ranson, at least employee's are helpful. read more

I tried to get someone on the phone from flooring to answer a question but no one would pick up the phone. Tried 3 times over a few hours. I tried to talk to the "customer service" person and she said she didn't know anything. So I tried the Lowes in Stephenson, VA down the road and they picked up the phone and answered my question. The Martinsburg store has some issues. read more

Placed an order online. Told that order was ready for pick up. Went to store, they couldn't find the order. This store has been steadily going down hill for a while now. read more

Every time I go to this store I have been helped by friendly employees. Yesterday I went to get some paint retinted and the lady that helped me was very knowledgeable about how it would tint and what it would look like at different times of the day. She and the others helping her at the paint counter were all great. read more

Worst Lowe's in tri state area. Never have anything to do with house hold repairs. But you can get a bag of chips or a soda or maybe paper towels or Ajax but don't go for plumbing supplies or your told we are out of stock. Have not had that for weeks. We use to have it but you can buy this and that. With a special tool for 50 bucks instead of 14 bucks though. No thanks Lowe's. Drove on down to Charles town Home Depot which is where I'm going for now on who had my fittings for 11 bucks to your out of stock 14. Get your stuff together. Your supposed to be a home improvement. Hardware supply store not Walmart. Well some things will never change. No service today getting 12 bags. Concrete and had to go through 20 bags to find some not hard and several were busted. Nobody to assist again. This is a terrible Lowe's. Hope a Home Depot comes to area soon!!!!!. read more

The stores crew is so far from being trained on customer service, it's so horrible I had 5 projects that I had to follow up on almost everday! On top of that they messed up so much with the 5 projects the manager was gonna give me a credit, instead of asking me how I would l wanted it, Bryce the AM took it upon himself to credit my card upon following up he said he would call them to get a check sent never got the check weeks went by had to call again still nothing. At that point weeks later he said that they couldn't do it so it's a point of customer service being a manger you would think that you would make sure your customers are taking care of when you spend thousands of dollars... Home Depot got a lot of business from me and all my clients Lowe's their sad and I have had a lot of heart ache from them... read more

Ordered a drill press online, it came 4 days late and then they lost it! How can you lose a 33 inch tall 80lb drill press? I was there for almost an hour while an employee looked for it, called and talked to them twice the following day. I might as well have talked to the wall, it would have been more competent in helping me. They've been looking for it for 2 days now and no one seems to know what happened to it. I'll cancel my order and get it from Home Depot. read more

This Lowe's is consistently bad, almost every time I am there. The only reason I go is that it is closer than Home Depot. Staff are slow to move and have very little knowledge of where things are, and are unwilling to go the extra mile to help find someone who can help. Their appliance sales department was apathetic--it was almost as though the sales guy didn't care whether he made the sale or not--Even when I mentioned going to competitors for a better price. And their phone customer service--what a joke--it's basically just calling to listen to a half an hour of music while being bounced from department to department. If you have the time, just drive 20 minutes to Ranson Home Depot. read more

I purchased a Pit Boss smoker/grill about 1.5 weeks ago from the Martinsburg, WV store already assembled, not my choice I don't usally do this as I prefer to assemble things myself. Well, I ask at the store doesn't it come with a temp probe and was told not sure and a another gentleman chained in and said no, when in fact it was suppose to come with one, since a friend of mine said they do and after checking the manual it was supposed to come with one. After I got it home I starting checking it out, the flip tray was not assembled correctly, the collar sleeves that go in the bolt were crimped and you could not fully lift and lock it in place, I fixed it myself lucky I keep all kinds of items around so I didnt have to purchase anything to fix it, all the nuts and bolts had to be tighten and it was missing the gasket for the smoke stack. I ordered the gasket which was 5 dollars not a lot of money but it's the fact I shouldn't have had to and now I have to purchase a meat temp probe. Very disappointed with the assembly and not getting the meat probe with it. Piss poor assembly. I tried to contact customer service to just get the run around. Never again will I purchase anything from lowes in Martinsburg that is pre assembled. This is why my review is so low. read more

The curbside pickup at this location has been a complete failure. I've spent thousands here over the last few months and ever since COVID and curbside - the employees have been complete JERKS. Nasty people, I had one throw the bag in my window and then and walk away without a word and one hang up on me when I called the store after calling to tell them they threw the wrong bag at me. Next pickup I waited over an hour to get my item. It takes 15-20 repeated calls to the store to even get an answer because all the phone does anymore is ring. read more

I've been to this location at least a dozen times, and every time we come, we spend thousands of dollars (business and personal); however I have yet to be treated well. Most everyone that is delt with just can't be bothered, to include the managers. It's unfortunate, now we'll have to drive to neighboring cities just for a few home improvement items. read more

I am so disappointed at this location. Family won't be back. Surprised they don't get shut down. They clearly are not concerned nor on the ball with getting their store setup to handle the COVID-19 compared to other businesses. Bad enough the majority of patrons wondering around are oblivious. Management is not managing. When two employees shrug their shoulders saying, "yeh, we don't know what is going on", then laugh about it ... read more

I had bought Valspar paint from Habitat for Humanities ReStore and came here to get color added to a gallon of paint for a ceiling. An older guy working here colored it for me, no questions asked, nothing said, and the paint color came out perfectly. I came back to the store a few days later to get another gallon colored for my walls and a woman was now working, and when she saw I had got the paint from ReStore she acted out all frantically and immediately said she had to talk to her manager about being able to do it first. She pages for a manager and soon gets a phone call back, and then relays the message to myself that it's against their store policy to do that (even after I explained how they just did it for me the other day). Furthermore, if you're a retailer for Valspar paint whether I bought the paint from your store or not shouldn't even matter (as you don't appear to ask anyone for their original receipt for the paint from Lowes anyway and you often color it before the paint is even purchased.. which should be the other way around like some other paint stores). If I bought it from Lowes the day before and brought it back because I decided I wanted color added to it... it shouldn't even be an issue because Lowes will alter paint color if I decide I didn't like how the shade turned out. So why does it even matter if it's secondhand paint or not (or if I bought it years ago from Lowes)... it's still new, unused, and unaltered. Also, if you're concerned whether or not people bought their paint from your store or not then you should be asking to see peoples' Lowes receipts for the paint (since no one does then I guess that means you're still breaking your so-called company policies on paint). So the lady then tells me I could add an already made paint color to it and mix it myself, or I could try Walmart. Also, only Valspar retailers can alter that brand of paint due to the Valspar barcode on the paint (as I did talk to Home Depot about it). So I then decide to drive out of my way to the next closest Lowes to myself. The guy at the other Lowes noticed I had an older version of the paint they have now, and he actually replaced my entire gallon of Valspar paint from ReStore with their newer Valspar paint and he mixed my color for me (free of charge!)... how awesome is that (I assume they'll send the old discontinued paint back to the vender because having worked in a higher standard store setting before that's what we'd do)! Needless to say, I won't be back to this Lowes location again for my paint until they figure out their actual paint policies. read more

I've had more help from people in foreign countries who don't speak a lick of English than anyone here. Useless sacks of skin. Really hope a Home Depot goes in across the street. read more

Tried to get a washer and dryer delivered after spending close to 2k. 2 weeks later and after a million phone calls trying to get it delivered on the right day, I canceled the entire order. Associate at Lowe's was very helpful with the purchase but delivery service is a hot mess. read more

This is the worst Lowe's in TriState area. Engaged for measuring for buying and installing flooring, didn't show up as scheduled, rescheduled then they never called to set up ordering once they had measurements, went in to order told flooring not in stock but would follow up with manufacturer and call me, no call back from project manager, at this point I contact manufacturer who said flooring is in stock Lowe's just has to order, I call Lowe's talk to manager they are to check and call me back, no call back. I call again get another manager they circle me back to project manager who now says he has the floor but didn't have time to work with me today. I went to Lowe's demanded a manager get me the flooring product to take home, will eat the $35 fee towards installation before I let them screw up anything else. No confidence in their abilities or customer service. After one project manager, three managers, three store trips and three weeks. I finally have product. Meantime while I am at the counter another customer is being told the only thing you can do is file a claim if the floor is installed improperly. GO SOMEWHERE ELSE! read more

Just got a weed eater, an attachment, and a rake. Had great service! You can't turn a corner or go down an aisle without an associate asking to help you. read more

I might as well add my two cents to the resounding chorus of dissatisfied patrons of the Martinsburg Lowe's store. In early spring, I went rounds with a manager there named Robbie, who would not give me his last name after I asked him several times. I lit up corporate customer service about his lack of professionalism and refusal to identify himself properly. Corporate made things "right" and did so quickly, which I commend them on. However, one shouldn't have to argue and fuss over items that should be in stock. Home improvement store? The only thing they are improving is their bottom line by taking advantage of the hard working folks in our town. Fast forward to September 2019, whereas I ordered 3 doors (exterior door and storm door) and a single garage door. The single garage door wasn't in stock so I had to wait a few weeks for the free delivery. The door was delivered. I called an installer and when installer showed up, he told me the hardware that came with the door will not work with my current garage setup. I have a "low headroom" garage and the railings would not work. Lowe's does not sell the "low headroom kit", and regardless, why would I want to spend another $100 on railing, when I already had a set with the door that I purchased. I called the store to ask if I could bring the door/hardware back and they said yes and I would be issued a refund. I charged the door on my Lowe's credit card to get the 5% discount. Immediately when I saw the charge posted on my account, I paid it off in full, leaving a zero balance. That has been my customary practice with Lowe's, so not to get charged interest. I load the door in my truck with the associated railing/hardware, heft it inside the store, and wait patiently at customer service desk ("customer service" is a stretch of the word in this location). I was then told that I could have a store gift card OR a credit on my Lowe's credit car d account. They would NOT give me my money back in cash or check, which upset me. I first chose to get a gift card, but changed my mind before leaving the store and headed back to the customer service desk to have another conversation. After all, we are talking about $654 they owe me at this point. I forgot to mention with the first customer service experience I asked to speak with store manager and no one showed up. Upon my second round with customer service, again, asked for a manager. The gal waiting on me paged a MOD at least 3 times and no manager called her back, but a supervisor showed up. Supervisor proceeds to tell me that is their policy although they wouldn't produce a written copy of it. Angry doesn't begin to describe my attitude, but I remained diplomatic in my speech although I was furious inside, blood boiling. I returned home, and found the corporate email address and explained in further detail the story I'm describing in this review. I get an email back today from Lowe's corporate mentioning they needed to speak with "my spouse, who experienced the issues at Lowe's. Nowhere in my email did I mention a spouse, nor the "ghost spouse" having issue with Lowe's. Therefore, I can conclude that NO ONE took the time to read the complaint. I called corporate to respond to their lame email and no satisfaction there either. I explained everything (again) to no avail. At that point, I told her I would call the Synchrony folks (credit card holder and cancel my card, demand that the credit balance be sent to me, and just close the entire account because my hard earned dollars are equally as welcomed, if not more so, at the Home Depot in Ranson. Ranson is not too far for me to travel for a good customer service experience. Reading the poor reviews about the Martinsburg Lowe's makes my heart sad. I used to LOVE going to that store and not sure who is responsible for its nosedive in the customer service department, but I realize I'm not alone with boycotting the store forever. If I live to be 150 years old, I will never, ever patronize the Martinsburg Lowe's store again. Do yourself a favor -- go to Home Depot in Ranson, where they care about their customer-base. Martinsburg Lowe's need to go back to the fundamentals of customer service. That doesn't mean the customer is always right, but it does mean that the customer is important and their needs and concerned should be professionally addressed. read more