I had great customer service. They were all nice and helpful. The prices are great and everything I bought works very well so far

Littleton Colorado location. Worst customer service I have had. I went in to purchase 2 items that they said were in stock. Checked online to verify. When I arrive one of the items wasn't there. I politely asked for a discount on the one they did have as my trips to town aren't often and it was a big inconvenience that I was given false information on inventory. i asked if I could at least get a discount on the one item for the waste of my time. All of the employees except one were very rude and unprofessional. The main manager Josh was no help as he told me" the time you have spent waiting( for him to come out and speak with me) you could have driven to a different store. He then wouldn't give me a business card or any other customer service information and mumbled under his breath as I left the store. Very unprofessional staff. Even to a loyal frequent customer. They will not get my business again. read more

The customer service at this store is the worst. I bought a greenhouse here about three weeks ago. Got it home, seperated all the parts out and started to put it together. These things are extremely problematic (check the online reviews) when you have all of the CORRECT parts. When I seperated the parts out everything appeared to be correct. When I got to the roof, one of the parts was a duplicate of the opposite, meaning my roof wouldn't work. I called this store and spoke to Cheri, who said she was the store manager. Even though she had two greenhouses on hand, she refused to swap the part out for me as I did not have (proof of purchase). Well, having the bad part in my hand is proof of purchase for me. I called their national customer service line and the best they could do was have the District Manager call me "TOMORROW." This is a terrible way to treat a now former customer. Bottom line: this company sells sub-par material and tools. Purchase at your own risk. read more

This is a smaller store, but they pack in a good amount of merchandise. Harbor Freight is great for the budget! They sell boxes of small paint brushes for around $6--less than you'd pay for a single BBQ/pastry brush at a kitchen store and they look and work just the same! It's so liberating to toss one out when it starts to get unsanitary and grab a new one! Another favorite item of mine is the pack of a dozen "shop towels". These are white 100% cotton terry cloths, a bit bigger than a wash cloth. I will say, we've bought some packages that are softer and higher quality than others, but at $8, and often on sale for less, they are handy! We've even been known to simply discard them after particularly gross cleanup jobs. I keep some separate for use as bar towels to cut down on paper towel consumption. At $6, the retractable 25 foot dog leash is another must-have item for us. Of course they offer a wide variety of tools, and you never know what they'll have on the Housewares aisle. And we're always stocked up on tarps and microfiber towels because they are almost always offered as a free gift! I'd give them the fifth star if they employees were better trained to be attentive to customers. Often there are lots of them wandering around the store refusing to make eye contact so they don't have to help find something. I understand they may be involved in another task, but an acknowledgement goes a long way. And the other day there was only one register open and other employees kept contacting the cashier so she couldn't do her job of checking us out. read more

I had purchased two generators from them the gentleman that was there. The first time had a attitude when he helped load it into our vehicle we go home, read the directions and put everything necessary, and the generator kept shutting off so when we went back to exchange it we had to buy a gas can and a pump to pump out the small extra remaining gas because they said that they cannot return it. So they exchanged it and the second time we tried to use it it kept turning off just like the first one. When we got a refund they charged us $120 restocking fee. I think it's ridiculous that we had to not only take time out of our day to return the generator not once but twice and then they're going to charge us and it was within the 90 day $120 restocking fee. We went on July 25 around 11 o'clock. And the gentleman and the manager, who has a younger lady were very rude. The one that actually did our return seem to be an associate and she was very polite and nice. However we will not be shopping here again. We have spent thousands of dollars at this store because it's close to where we live and it helps both of our businesses. We will drive out of the way to another Harbor freight. Just do not deal with that kind of customer service! read more

Nice store good products friendly people however if your employees wear masks they need to cover their noses or they do no good for anyone. Two employees at registers with masks over mouths only read more

Cheap tools thet get the job done. What more could you ask for? They also give you a free gift if you bring in one of those coupons that they constantly send out in every direction. The coupons are for tape measures, flash lights or some other cheap but essential tool. My kid loves it and gives that stuff for Father's Day or Xmas. They do ask for your phone number every time you come in to make sure you're getting these coupons, which I find annoying, since I handed them one two seconds ago. You can also find the coupons in hot rod magazines, in your mail and generally laying around the store, but they are usually for next week. read more

For those who aren't familiar with Harbor Freight Tools, it's cookie-cutter case of "you get what you pay for". I've purchased sets of hex keys, nut drivers, screwdrivers, soldering irons, and what-have-you's (I'm a guitar technician) there, simply because the prices are SO low compared to Ace Hardware, Home Depot, etc. The quality of the discount tools they sell is just so bad, though. Even with the super low prices, I absolutely cannot recommend shopping here. Of the last set of hex keys I purchased here, the 1.5mm and 4mm hex wrenches both stripped the very first time I tried to use them on the truss rod/saddles of a guitar I was working on. My now 3-month old screwdrivers are also already stripped. Budget tools aside, this particular location did a fantastic job of setting the sales service bar lower than I could have ever imagined. I generally try not to expect too much when it comes to customer service nowadays (though occasionally I am pleasantly surprised), so the last time I visited this particular location (the time that inspired me to write this review), I decided to call ahead and have a sales person locate the specific tool I was looking for (a repairman's tapered reamer..I had been unsuccessful in finding this tool at most other local hardware stores). He informed me that he had two of them in stock and offered to take my name down and set one of them aside for me. I arrived at the store about an hour later and shopped around for a minute before approaching anyone about the reamer. I walked past 4 or so employees in my browsing and wasn't acknowledged by anyone on the "sales team". The climax of my experience came when I went to the front of the store and informed a cashier that I had called and had a tool set aside. I gave him my name, the name of the tool, and the part number of the tool. He was unable to locate the one that was set aside for me at either of the register stations, so he got on his radio and asked the other employees if anyone knew about my request. Judging from his immediate response and the lack of radio chatter, my hypothesis was that no one was fessing up to being the person that I talked to on the phone. I informed the cashier that the person I spoke to on the phone told me that he had two of the reamers in stock, and I asked if he could get someone to grab the one that should have been left on the shelf. Notice I say "should have been".. Both of them were missing! I would've been less frustrated if anyone other than the cashier *cough managers* would've approached me and offered any type of solution to this massive dropping of the ball, but after 15 minutes of waiting near the register, (the cashier let me know that staff members in back were looking everywhere for my tool), I decided to leave. At this point, I was pretty upset.. I got in my car and used my smart phone to search for another hardware store close by. It turned out that Ace Hardware was right across the street, so I gave them a call. Although it was $10 more expensive than they had it for at Harbor Freight, they did have the reamer at Ace (Neither Home Depot or Lowe's had anything comparable in stock). I gave them my name and had them set it aside for me. I decided that I would give Harbor Freight one more chance to redeem itself, so just before I left their parking lot, I called them and asked to speak with the manager on duty. He was aware of my situation and told me that they still hadn't located either of the two reamers that they were supposed to have in stock. I didn't reply with much, mainly as an attempt to bait him and see if he was willing to take any sort of action to dissuade me from never returning.. and he didn't reply with anything other than "sorry". I then shot across the street to Ace, where within 5 seconds of entering I was approached by an employee who I told about the reamer I had called about, and within 30 seconds of entering the building I was pulling my wallet out of my pocket. The moral of this story is: If all you are concerned with is getting the best deal, regardless of quality or service, you might be fine with shopping at Harbor Freight. I, for one, prefer to give my money to those who work for it. I will not be returning to this particular location. Side note: I have written on the back of my credit card "See I.D. No Exceptions!" and the cashier at Ace was the first person to EVER ask to see my I.D. for a credit card transaction. Bonus points! read more

I went in here looking for a jack for my F150. I had an idea of what kind I wanted but needed to look at their selection and ask some questions. I was wanting something compact. There were a ton of floor jacks but those were bulky and heavy. I then saw a scissor jack. It seemed like their were two different sizes. Not sure which one would hold my truck so I read the package and hoped an employee would walk by so I could ask. Eventually an employee came by and was stocking some items a few feet down from me. He never made contact or asked if I needed help. I didn't mind going to him and asking. I told him I was looking for a compact jack for my F150 (for the purpose of changing a tire on the go) and needed to know if the jack I was holding (smaller of the two) would work or if I needed the bigger one that holds more weight. He said not to get the one I had because it was made for cars and would not hold my truck. He pointed to the other I had been looking at and said that one should be good. I picked it up and was off to the register. I had a coupon that a elderly man gave to me while I was looking around and was excited to get me some good $$ savings. I paid for it, took it home and took it out of the package to try it out. As soon as I took it out of the box and was reading the label it said: do not use for changing tires...WHAT??? I read more about it and turns out the guy sold me a trailer leveling jack, definitely not going to work for me. I took it back a few days later and the lady at the register apologized and helped me exchange it for the correct item. She would not honor my original coupon however which was a bit irritating. They have good selection and decent prices but don't rely on the sales people... read more

I really should use Google more often. Turns out there's a H.F. much closer to my house than the Colfax location. This store is smaller than that Colfax location, but has a good selection. We were in and out in 10 minutes and found everything we needed quickly (that rarely happens at H.F.). Should I return, and I have good service, I could see adding another star to my review. read more