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    Moore Lumber & Hardware

    3.4 (9 reviews)
    ModerateHardware Stores
    Closed 7:00 am - 6:00 pm

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    11 months ago

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    3 years ago

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    2 years ago

    I had received an order of yellow Alaskan cedar, along with other deck materials, very helpful staff, they just seemed short handed is all.

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    4 years ago

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    6 years ago

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    Kipling Ace Hardware - Please note that the attached picture was taken eight hours after I applied the silicone.

    Kipling Ace Hardware

    (51 reviews)

    $$

    I want to start by saying that I have been a customer of this location, ACE Hardware, for 18 years…read moreand have had a great relationship with all the staff. However, over the past five years or so, there have been many changes, including all new employees, while the only familiar face is the one in the screws and nails section, who, like his former colleagues, genuinely helps customers. At one point, I thought the owner had sold the store, but that turned out not to be the case. With the new employees, whenever a customer walks in, they ask, "Can I help you?" but seem to hope for a "no" response. When you answer "yes," they usually don't provide helpful answers.  Today, March 19, 2025, around 10:00 a.m., I went in to buy a tube of clear silicone for a job I was finishing. After applying the silicone, I noticed it was white instead of clear. I thought it would become clear once it dried, but four hours later, it was still white. So, I decided to return to the store and exchange it. Upon entering the store's paint section, an employee asked me, "Can I help you?" I said yes and explained the issue. Unfortunately, another employee who was on the phone responded rudely, saying, "You have to wait 24 hours." I explained to the ACE employee who was "working" with me that the 24-hour period was for curing, while four hours was drying--the appropriate time to change color to clear it that is so. He then told me to speak to the manager. When I explained the situation to the manager, the rude employee intervened again, which escalated the tension. I simply wanted to exchange a $9 product for a real clear one; it should have been a straightforward request. After raising my voice out of frustration (without using any profanity), the manager told me to "take your money and get out of my store." I replied, "Thank you!! What a great favor you're doing me since I'll never step into this ACE again." In summary, I believe in supporting local businesses, but from now I will purchase ACE products through Amazon. I'll go to Home Depot or Lowe's if I need something quickly.

    I've rarely gotten what I need from this Ace hardware, but they're the only place that carries K2R…read morespot remover for clothes and Spot Shot for carpet/upholst. stains. Most of the time, I have to continue on to a big box store. Nuts & bolts are their saving grace, however, and some longtime employees are helpful in that area. I doubt they will, but a bicycle parking rack somewhere close by would be a welcome addition, as I'm unable to drive any longer and need a place to lock up my e-bike. The big box places don't have racks, either.

    Specialty Wood Products - SWP is your source for a wide range of decorative timber hardware products.

    Specialty Wood Products

    (6 reviews)

    So after the negative experience I had last time, I decided to try them again in hopes for a better…read moreoutcome. Nope. I ordered 3 pieces of lumbar/decking, 16' long and 12' long pieces. I show up to get them and they had 20' pieces instead. Said that's all they had and they could order again if needed. I said that's why I waited a few days is because I was told this was being ordered from the vendor for those specific lengths. Asked for a manager. Nicely enough he only charged me for 16' lengths but I still ended up paying nearly $40 more for the additional lengths. I left a message for Allison who was the salesperson that told me she could get the 16' and 12' lengths from the vendor. Let her know I was frustrated that she would not contact me to let me know this before making the trip out there to find otherwise. She left me a message stating she ordered what she thought would be best for me! I mean really? How do you know what is best for my situation? Never apologized to me, just told me I had a negative attitude about it. Well yes, this is second time I show up at this business to find out they don't tell the correct information to begin with and then have the attitude that well if you don't like it you can go somewhere else or pay the additional fees for what they have or got instead. Done for good. This place is become pretty bad and bad attitudes there. Lesson learned.

    Last year, durning Covid, we built a new deck and I have been meaning to review and thank Josh and…read morehis company Specialty Wood Products for all of their fabulous help, advice and service. They have excellent and superior products, TimberTech, KDAT lumber, Ozco & Simpson hardware, Vycor, RDI Posts & rails, etc. We are so happy and pleased with every part of working and buying from them, their delivery and over the top customer service and staff! Truly the very best and have and will recommend to many other friends and clients. Again, Thank you! Michael & Laurie, Colorado Springs

    Moore Lumber & Hardware - hardware - Updated May 2026

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