This is one of my favorite Ace locations in the Denver area. The store is huge, spotless, nicely organized, well-stocked, and full of friendly, helpful staff. There's also a large garden center plus a generous parking lot. I can almost always find things here that are not available at my local Ace spots. It's a bit of a drive from my house, but this store is always a pleasure to visit. read more

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Super helpful staff, as usual at Ace. Love shopping at Ace vs. the box stores (may their shareholders rot in heck). Got supplies for leaf collection. Big paper bags for city compost and leaf collection. Win win! read more

Always friendly and helpful staff whenever we stop by. Smaller store so limited selection but clean and organized store.

Bought a soda stream cannister which only lasted for 6 fills (should last for 60). Clearly was not full. I brought it back with receipt and was told they could sell me another but would not let me return it or get a replacement. They told me I would have to contact Soda Stream and it was not their problem. Really poor customer service. read more

Unconscious of the fact there is only ONE handicap place... The manager should wake up and smell the parking debacle... I will go to the True Value store from now on. Zero stars. Just be aware that if you purchase something, especially a high dollar item and need to return it, they only give you store credit. Dummies. I will go to the True Value store from now on. read more

If you like knowingly being taken advantage of by price gouging and you don't care, then this is the place for you. Also, it looks like their customer service hasn't improved much in the last year. I am a woman who does all of my own home improvement stuff. Minor repairs... I'm not building walls or anything - wait, yeah I did that once... ok so I'm pretty handy. My first time in I was in the plumbing section cus I had to fix something the person I hired to didn't do it right. The man who helped me assumedthat I dit have any tools and asked me if i did.... dont think he would say that to a man. Then last night I go to get a quart of paint. It was $25. Jeez. Ok so then I saw that their Method spray was BOGO1/2 off. Would you believe me if I told you they were $10 each???? I can go on amazon and literallt get a 4-pack for $17. As if the price gouging wasn't bad enough, when my order of about 6 things totalled $90 and I elected to put some stuff back, the manager goes, "Ok, well next time try not to do that because we have to put all the stuff away..." I thought, "You mean you have to do your job?" Heaven f-ing forbid. Her tone was snarky when she was scolding me lol NEVER GOIN BACK read more

I have been to the store many times. They've always provided excellent customer service. Today today was over the top. I was looking for a screw that goes into the shower. Did not know the name of it. The guy corrected me said it was a set screw. He was able to identify the screw that I needed and gave me the screw exactly. He went overboard. Thank you so much, Ace. read more

Ace On The Fax - Ace - Hardware Stores Near Me - Denver, Colorado

A great place to shop for home improvement needs. The staff is very helpful and knowledgeable.

Great big ace with everything you could possible want. Service was fine. Brought some butane for a couple of lighters. read more

Ace On The Fax - Hardware Stores Near Me - Denver, Colorado

Zero stars. Just be aware that if you purchase something, especially a high dollar item and need to return it, they only give you store credit. Dummies. I will go to the True Value store from now on. read more

Jesus at this store was able to tell me which rewards and how many rewards I had in my account as well as any sales going on today. With Jesus's kindness and guidance I was able to save over $15 on my in store purchase today. read more

Very rude staff. I purchased a miracle grow flower food called "Bloom", That was marked down from $12.49 tp $6.50. The girl at the register was not very bright and could not figure out how to ring it up, even after repeated requests She kept ringing it up at $12.49. So she called over a woman names "Sue", who was very rude. I followed her to the aisle where I had found it because she was Taking a long time. I showed her where I had got it on the top shelf. She turned to me and rudely quipped "I've got it", turned her Back to me and scurried to the front without acknowledging me. She then made it clear that I could not use my coupon (which I wasn't doing, anyway), because it was on sale. I will use True Value hardware in the future. read more

This is one of those stores you can count on - all the time, such a plus in today's world. I visited on a holiday and had two specific needs, but I knew that the staff member's level was consistently so high that they would either have an answer or find someone who does. Christy had the answers, so it was an easy, painless visit without any speedbumps. I am grateful for her expertise and customer service. I love how they greet customers near the entry and make you feel okay asking for assistance. GREAT customer service. This is my Go-To hardware store in the area. read more

I visited the store one evening around 6 PM, with the location closing at 7 PM, to make a return. I had already attempted a return at a closer Ace location, but was told returns must be made at the original store if the receipt is lost. Unfortunately, I had kept my receipt, but after a week, it had completely faded to the point where no writing was visible, even when held up to light. When I arrived, I explained the situation to Ben, the cashier, and mentioned that I have an account, and the card used for purchase. Ben was very kind and helpful, doing his best to figure out how to process the refund. The other associate on duty seemed unsure, so they called over Kevin, the manager, for assistance. Kevin's behavior was disappointing. He was rude, dismissive, and seemed annoyed that he had to stop whatever he was doing. He barely acknowledged me, was disrespectful to his staff, and seemed uninterested in resolving the situation. He threw my refund back at me (I paid with a credit card), which was completely unprofessional. Based on other reviews, it seems this isn't a one-off behavior for Kevin. Overall, Ben was great, but Kevin's attitude was appalling. Kevin could definitely benefit from some customer service training or just a little more patience and professionalism. read more

I walk in WITH MY BABY. I have a small diaper bag on my back, and as I was walking out they tell me that the next time I come in I cannot bring my bag FOR MY BABY?? read more

Excellent, friendly and knowledgeable service. Ample parking (usually). Team knows their stuff. read more

Mark helped me get a super stripped screw off of my car and helped me put my license plate on! Then only charged me for the new screw. Just great people who want to help! 10/10 best experience thanks Mark! read more

I just bought a grill today that ACE actually assembled it for me. They also helped me lift the grill into my truck. Good guys. Everyone in the store does a great job. I enjoy coming here when I need something. When I have a question, it doesn't take 15 mins to wait for a teenager on her phone like Home Depot offers to their customer. Ur killin it ACE! Thanks again. read more

Ace On The Fax - My new grill - Hardware Stores Near Me - Denver, Colorado

Convenient location but the staff are all so rude! I literally hate coming here. Can't say hi, can't smile just "what do you want?" I only come for propane and if any other place had it I'd go there instead! read more

Terrible return policy! Beware! Items purchased from other Ace stores cannot be returned even if they stock them. Shop carefully. read more

Let me tell you a story about Jeff, about Ace on the Fax, and why we should all support local hardware stores. A few weeks ago the door on our "Little Free Library" cracked. Probably overzealous children being a bit rough with it. I knew the piece that I needed to replace was non-standard - it was a "tongue and groove" piece of wood. Went to Michael's Art Supply - they had a picture frame set but not the right size. Went to Home Depot - they took one look at my piece of wood and shook their head no. Decided to stop at my local Ace on the Fax - even knowing they were unlikely to have this wood. About 15 feet in the door I ran into Jeff, who asked if he could help. Jeff took one look at the piece of wood and also knew that Ace wouldn't have this exact type of tongue and groove wood in stock. But here's where Jeff saw the human element of why I was coming in with this wood, and he asked me: "So what's this wood for?" "It's for a Little Free Library we have in Park Hill" Jeff: "Oh, I live in Park Hill, my kids love those" "Yeah, I think some kids loved ours a bit too much, the door cracked" Jeff: "You know what, I live a few blocks away, and I have the tools for this, let me stop by on my way home and I can fix it for you?" "Really, you'd do that? I'm happy to pay you for it" Jeff: "No it's for the kids, I'm happy to do it for free" And then... he came, he picked up the door, and he fixed it. Fixed it perfectly, not a shoddy job, it looks as good as new. Dropped it right back on our porch. So this is why I'm now an Ace on the Fax customer for life. And this is why we should all support our local hardware stores. They invest in the community, and we should invest in them. Thank you Jeff, and thank you Ace on the Fax. The children that use this Little Free Library thank you as well. Here's Five Stars, the least I can do! read more

Ace On The Fax - Hardware Stores Near Me - Denver, Colorado

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Thanks for greeting me as soon as I walked in the door. Same goes to all the other employees asking me if I needed any help! Service this good made me walk around looking for more to buy just because! Haha read more

Ace On The Fax - Folding Step Stool - Hardware Stores Near Me - Denver, Colorado

"Ace is the place with the helpful hardware man." That jingle says it all. I've been dreading an easy home repair, mainly because I didn't want to deal with unconcerned/low knowledge service at a big box store to find the right size part I need . Solution? Ace on the FAX. I was greeted immediately upon walking in, described what I needed, and was directed to the proper aisle. Shortly thereafter, I was approached by a staffer who had the goods on my situation. I left with two things I needed--the right part and a big smile. Thanks, Ace. You are the antidote to soulless, vapid service from big corporate boxes. read more

This is my neighborhood hardware store -- they have everything a homeowner might need. Everything from nuts and bolts to cleaning products to paint/paint supplies and gardening equipment. They even refill your propane tank for outdoor grills. A special note that there's candy and hand lotion when you check out. A nice perk for those of us who need a sweet treat and some moisturizer when working on projects around the house. read more

Reliable, professional and competent. Ace on the Fax is my go-to place for all my hardware needs. The staff knows what they're talking about, or they admit when they don't know, instead of giving you a line of nonsense. When forced to go to the big box store I dread asking for help, since you never know the quality of the information being provided. read more

A relatively new and well laid out store in east Denver that has lots of people to assist you in finding what you need. The aisles are well marked and the store is large enough to cover most needed hardware items. There is a good vibe in the store in that the employees are anxious to help you out. What is particularly helpful is the fact that they can do needed machine cutting of items as part of the sale without expense or time spent by you to do the same. The store gets high marks from me. read more

This is my favorite hardware store! They have everything, the staff is so nice and helpful and it is big and clean and bright. It's fun to just browse, but I tend to go when I need something specific and 9 times out of 10, they have it and it is less than at Home Depot! Love,love , love this store! read more

When curb-side pick up means you have to go into the store to pay for it, it defeats the purpose. Seriously. You know who was able to help? Another ACE location on Holly. I wonder why my neighborhood store wasn't willing to take about 7 minutes on the phone to help me make my purchase of $221. read more

My husband and I came in Saturday to purchase a Blackstone griddle. A salesman was over quickly, we thought to help. We were standing in front of the Blackstone but the salesman quickly went over to the Traeger griddle and told us how much better it is than the Blackstone and that the Blackstone is "cheaply made" with really poor customer service and warranty. Despite expressing our continued interest in the Blackstone, he kept telling us how cheap it is. Then another salesman came over telling us the same thing about the Blackstone. It was just so odd and pushy. The repeated usage of "cheap" was so off-putting. Thankfully the Blackstone wasn't in stock so we just left. The funny thing is, had the tactic been better, we definitely would have entertained buying the Traeger instead but the pushiness and downplaying the product wasn't working for us. We ended up going to Lowe's and having a very easy purchase experience with a very helpful Lowe's employee. We would have anticipate the reverse with the two stores. Unfortunately, this is the 3rd negative experience at this location so we are officially done with this Ace. Too bad because it used to be great. read more

They butchered my knife! I brought a nice chef's knife in to get sharpened and was totally disappointed by the low level of craftsmanship and care. So, I brought it back in to give them a chance to make it right but they seemed uninterested in standing behind their work. read more

The short version is I wouldn't go anywhere else! I cannot begin to describe the level of incredible service I have received from Ace on the Fax and in particular, Juel, the Manager. Here is the long version if you want to hear the story behind the rave review. My daughter and now husband were to get married in July. Covid was here and not going away anytime soon. They pushed back the bigger 'wedding' but they were still going to get married on the date they had planned to. We were calling it an 'Elopement' so I could get past the fact that I wasn't going to be there when my daughter got married. I struggled immensely with what to give as an 'Elopement Gift'. What does a Mother of the Bride give to her daughter and new son-in-law as a gift for their 'Elopement'? I did a Zoom call with a few of her closest friends and one of my choices was 'The Big Green Egg'. I was first introduced to The Big Green Egg from a dear friend in Dallas (thanks Elba). The Pork she made on The Egg was the best pork I had ever had. The girls and I decided on The Big Green Egg since it would be with them forever. I called around the Denver Area to see who had it in stock and could help me decide on which one to get and they would put it together AND deliver it the next day (happened to be the day before the 'Elopement'). ENTER 'Ace On The Fax'. They worked with me on making the decision and ensured me it would be delivered in time. It all happened the way it was to happen. My Daughter and her Husband- to- be had NO IDEA what just rolled into their life. They were perplexed because they had never heard of The Big Green Egg. Now that they know what it is that they have their hands on and THEY LOVE IT and use it all the time. INSERT Christmas: Still Covid times. Again, pondering over what to get for my daughter and her now Husband for Christmas. I called Ace on The Fax and talked with Juel and his staff. It was Christmas Eve Day and I still had not decided what I wanted to give to them. Juel and I worked on it a bit and I decided on the Acadia table (they only had one left) for The Big Green Egg. It would really enhance the backyard grilling and connecting experience for them. Juel went above and beyond to get it to them, put it together, set it up, took apart The Big Green Egg from the original 'nest' and reassemble it in the new table. He even used my original casters from the other stand but brought new ones just in case they didn't work. AND stopped off at the Big Green Egg Dealership to pick up a cover for the table and Egg. TALK ABOUT SERVICE!!!!! Obviously I cannot say enough about the experience I have had with Ace On The FAX. Juel even texted me to check to see how their New Year's Eve grilling experience was with the new 'Set Up'. This Ace is farther away from the house (30 Mins) but I won't go anywhere else. Thanks Juel and your staff too! Thanks again, Mother of The Bride read more

Ace On The Fax - The Big Green Egg 'Set Up' from ACE on The Fax - Hardware Stores Near Me - Denver, Colorado

Manager on Sunday made a commitment to me to comp a blade sharpening. Manager on Monday didn't honor that commitment. By the way, you can get your blades sharpened for only 5 bucks a couple blocks away at Power at Hand. read more

Hand tools need sharpening ....head for Ace on the Fax...often 24 hour turnaround...they do the work in-house.....say hello to Jacki... very friendly lady!! read more

Ace On The Fax - Jacki has my hand tools sharpened - Hardware Stores Near Me - Denver, Colorado

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Greeter:5.0 Associates:5.0 Products: 5.0 Property-5.0 The staff are so knowledgeable and willing to help. The cleanest hardware store I've ever seen. read more

if I could leave zero stars I would. Rarely does this place have what I need and service is horrible. Won't go unless I am forced to.

We had the WORST experience ever in the store today. If I could leave zero stars I would. We will never shop here again. Kevin and Jonah are the most disrespectful and intolerant sales members imaginable. Will be speaking with management regarding the incident (which included physical assualt) and will be discussing options with our lawyer for discrimination. Complete nonsense. Shop at True Value down the street. You'll be glad that you did and you'll receive much better service. read more

love my Ace!! Only place i get keys made and love how helpful the staff is. So much better then those big box stores.

I used to love Ace for the convenience and selection of plumbing related items, especially shower faucet stems. Most of the new Aces have got so corporate that they stopped buying CPI shower faucet stems and only stock prepackaged stems from the Ace warehouse. The result is a very, very limited selection of faucet stems. I had to go to the Hoffman Heights old school, style hardware store to get what I needed. read more

I left a message to get a "call back", and never heard from anyone! Today, the phone wasn't answered at all, it rang several time, then went dead. And this happened three time!!! read more

People like a good in store Ace experience. Where they can browse around and dream up some home projects to start. Wanted to get some of the usual summertime lawn and insect control items. Rather than do the usual in store experience of wandering aisles. I decided to shop from the couch. This is a great option as an order over a certain amount comes with delivery. Which by luck was available the same day. Great service and no issues with the order. read more