I ordered a gas grill, paid for it, paid for assembly, paid for the haul away of our old grill, and…read morescheduled delivery for the next Saturday. On Friday morning Ace Hardware left a voicemail saying they wanted to arrange for delivery that day. This inquiry wouldn't normally bother me, but when I called back to let them know I wouldn't be available to receive the delivery until Saturday as originally scheduled I was met with attitude. I have two request: 1. Please remind your employees to hang up the phone BEFORE THEY START DISPARAGING THE CUSTOMER ON THE OTHER END OF THE LINE; and 2. If you don't want to perform Saturday deliveries, don't offer them...problem solved.

Store attempts to sell items with incorrectly labeled prices and when you tell them the items price…read moreis not as stated on the shelf tag they refuse to sell you the item at their displayed price. I took a picture of the item in the shelf and the price it was showing and I was told by the manager I could pay the price that it should have been displayed with. I told the manager he could correct the shelf tag but he should sell me one at the price that it was displayed with. He refused to honor the displayed price. This store definitely should be avoided and manager should be retrained. This store is customer no service.

Yes, a great selection of high quality products first drew me to Urban Hardware, but it is the…read moreexceptional staff that keeps me coming back. I had an unusual failure of a newly purchased part to a patio heater that Ron, Kimberly, and Lee teamed up to work with the manufacturer to get resolved on my behalf. Their courtesy, and overall we'll do whatever it takes attitude was comforting. And it wasn't just one person - every single person on that staff like Sam and even the gentleman in shipping that helped retrieve a part was exceptional. It's service like this that will make my wife and me life-long customers.

First time at this store I was impressed with their wide selection of products. I was able to find…read moredifferent type of Azaleas. To make it even better, some of there were 40% off.

Home Depot on Pheromones…read more Comparable prices, friendly staff, lots of higher end hardware store higher end stuff.

BUYERS BEWARE! Terrible customer service after their own employee damaged our car…read more We bought patio furniture here yesterday and were told to bring around our own vehicle for loading, delivery was never mentioned as an option. When the employee loaded the furniture, he shoved it in with zero care, gave no warning it wouldn't fit, and never offered padding or delivery. This tore our car's roof trim and left a visible hole (see photo). We called the moment we noticed and were told to come in the next day to "figure something out." Instead, we got the opposite of customer service. The owner was condescending, dismissive, and outright rude from the first minute. He told us the damage was OUR fault, flatly refused to discuss any way to make it right, and made snide, patronizing remarks questioning whether we even understood how insurance works, as if we were too dim to grasp our own claim. When we pointed out that no employee had ever mentioned delivery, he smugly said it "should have been obvious," as though we were supposed to read minds instead of being told. This wasn't an owner trying to find a fair solution and coming up short, this was someone who wasn't interested in a solution at all, and who used condescension as a strategy to make us feel too stupid or intimidated to push back. Zero acknowledgment. Zero apology. Zero attempt to de-escalate or even hear us out respectfully. Damage happens, I understand accidents. What's unacceptable is how a company treats you after their own staff causes that damage. If this is how the person running the business handles a legitimate problem, I'd think twice about trusting them with anything else. I would strongly advise shopping elsewhere.

Great service and selection of materials. Always my go to store for my home remedies.read more

Great old time hardware store. They probably have one of everything hardware related.Fun to shop…read moreand the guys working there were very friendly and helpful.

I suppose it helps to know What you want to buy, which they had and I could have bought, but…read morewalking around looking at other options, I upsold myself, LOL. This store is probably one of the very few stores that usually has everything in stock that's on their website. I've bought 3-4 grills and other items over the last few years and they have ALWAYS been courteous and professional.

I am a Black blue-collar worker who came in today for something as simple as a bucket…read more Unfortunately, my experience with the staff was disappointing. I watched the customer ahead of me receive a warm greeting and friendly conversation, but when it was my turn, I was met with complete silence. When I approached the older lady at the counter, I said, "Good morning," and received no response. When I said, "Thank you," I was again met with silence. Whether intentional or not, the difference in treatment was noticeable and left me feeling unwelcome. This is a sad reflection of the times we live in. Every customer deserves to be treated with the same level of respect and courtesy. Do better. Be better.

I've never had an experience like the one I received at our local crabapple ace hardware store…read more Every question I had was answered with fantastic enthusiasm and an honest "love for the game." From the moment I walked in to the check-out, every employee was so kind and happy to help. Not only did they repair my ego lawnmower, but they got it done fast and effectively. And their immense selection of Yeti's and Benjamin Moore paints was refreshing in comparison to nearby competitive stores. Safe to say, If I ever need a repair, help with my at-home projects, or a simple mood-booster, I will not hesitate to run to this store. I would recommend this store to anyone who will listen- and its not like I'm somebody to take time out of their day to write a review unless they truly deserved it.

Great friendly service with excellent inventory for quick DIY projects or yard projectsread more

I wanted to support locally and went in to purchase a Looftlighter here rather than ordering…read moreonline. After catching up with Angie and Chester, I found it and was happy to pay $79.99 (marked on the shelf and with a tag on it)...went to check out and was told it was $99.99...someone I'd never seen in the 20 years shopping here (Eric the Red days). I pointed out the tag and all the girl had to say was "Sorry, inflation." Her attitude more than anything else prompted this review. I'll pay more and support local, but not for the attitude. FWIW - I ordered it online before leaving the parking lot for $69.99...no attitude either.

I needed so many unrelated things on my multiple visits one day (apparently I have the memory of a…read moregold fish) including keys copied for a hydro-seeding machine, I'm sure it felt like I was just messing with them to find something they didn't have. But the folks there came through like champs along with a friendly smile. I would definitely recommend visiting them anytime.

Dropped 2 pair of lawn mower blades off for sharpening and went to pick them up 1 WEEK later and…read morethey still weren't done. This is a max 10 minute process pair of blades.

Their lawn equipment repair shop was recommended for a tune up, belt and blade repair. Wish I had…read morenever done it. Asked to level my deck. Got it home, not level. Engine and belts sound different and left side lower than right. Called the shop, was told we have no grass around to test it. Won't be back.

Nice hardware store. I enjoy shopping here…read more They always seem to have what I need. I stopped in recently to get a 21" lawnmower blade. They had what I needed. It's on my mower now. Another thing checked off my to-do list. They carry Stihl tools. Good stuff. Staff here is always friendly and helpful.

Friendly and helpful staff. Small store and lacks selection of a larger Ace Hardware that would…read morecarry a large selection of mowers, edgers, chain saws, etc.. Has the hardware and plumbing down fully. The value at Ace is service.. Someone will almost always ask "can we help you find something?" when you walk in the door. At the other big box stores the staff seems put out by questions and it's been my experience they don't have any idea what you are asking for and on the off chance the do, they don't know where it is kept. Value at Ace is service. It's my default store and I find pricing in line with the others.