Store attempts to sell items with incorrectly labeled prices and when you tell them the items price…read moreis not as stated on the shelf tag they refuse to sell you the item at their displayed price. I took a picture of the item in the shelf and the price it was showing and I was told by the manager I could pay the price that it should have been displayed with. I told the manager he could correct the shelf tag but he should sell me one at the price that it was displayed with. He refused to honor the displayed price. This store definitely should be avoided and manager should be retrained. This store is customer no service.

The new store is beautiful and well organized. I bought a 16" Stihl chain saw from Ace. The main…read morereason is I know they show appreciation to their customers. Sure enough... they didn't let me leave the store until they explained what replacement chain to buy when I need to. They put Gas in it and ran it to make sure it didn't have any issues. I go to ace because of the quality of the products they offer. If I have a project or need to do a work around... There are people there that have experience in almost everything I've had to do. The big box stores have lots of stuff... but good luck getting help finding what you're looking for!

Yes, a great selection of high quality products first drew me to Urban Hardware, but it is the…read moreexceptional staff that keeps me coming back. I had an unusual failure of a newly purchased part to a patio heater that Ron, Kimberly, and Lee teamed up to work with the manufacturer to get resolved on my behalf. Their courtesy, and overall we'll do whatever it takes attitude was comforting. And it wasn't just one person - every single person on that staff like Sam and even the gentleman in shipping that helped retrieve a part was exceptional. It's service like this that will make my wife and me life-long customers.

First time at this store I was impressed with their wide selection of products. I was able to find…read moredifferent type of Azaleas. To make it even better, some of there were 40% off.

One big true value!…read more It is almost like they combined a true value with a flea market. I mean there is everything in here! Yard decor, lawn furniture, tools, nuts and bolts, grills, lights, pots, etc etc. The place is huge! In some instances the place is cramped and over loaded yet in others it has a charming eclectic feel. But watch your prices... I went to buy a Dewalt hammer from here but looked it up on line first and found that it was quite a bit more expensive then buying through Amazon... it was really quite a bit more. I would have bought it right there if it had been only slightly more... but it was more then slightly. I didn't buy it here. It is an interesting location... give yourself some time to walk around.. there is a lot to see and with its somewhat eclectic set up... you need to just be sure to take your time and really look to see all that is there.

I came here to get an insert for my bookcase shelf. The staff was able to help me immediately. I…read morewas in the store for about 2 minutes. Nice experience.

Great service and selection of materials. Always my go to store for my home remedies.read more

Great old time hardware store. They probably have one of everything hardware related.Fun to shop…read moreand the guys working there were very friendly and helpful.

Just moved to the area. Home Depot directed me here since they didn't have what I needed. Ace had…read moreeverything I needed along with amazing customer service. I was thoroughly impressed with the staff. It felt very customer oriented and comfortable. Joe went above and beyond and Reggie as well as the rest of the staff were awesome.

Lets start off by saying since they have been open we have purchased Stihl products from chain…read moresaws, blowers, edgers, weed whackers, blades all with no issues. However over the last year we have noticed a terrible attitude with customer service and helping you find what you need without an attitude! Today 2 of us were in this store looking to spend between $450.00 and $700.00 on a new gas powered lawn mower. Four employees in store doing nothing , 2 in paint area and 2 in the lawn mower section. We asked for assistance only to be told no one knew anything about the lawn mowers.. these are the same 2 who had an attitude in the stihl section ... Not one would even attempt to answer the most basic question on the mowers...! No problem.. we went to Loews and received plenty of help and bought a gas powered lawn mower! We will no longer shop or do business with this ACE Hardware as our money spends anywhere with good customer service! How sad they were good at one time!

I've never had an experience like the one I received at our local crabapple ace hardware store…read more Every question I had was answered with fantastic enthusiasm and an honest "love for the game." From the moment I walked in to the check-out, every employee was so kind and happy to help. Not only did they repair my ego lawnmower, but they got it done fast and effectively. And their immense selection of Yeti's and Benjamin Moore paints was refreshing in comparison to nearby competitive stores. Safe to say, If I ever need a repair, help with my at-home projects, or a simple mood-booster, I will not hesitate to run to this store. I would recommend this store to anyone who will listen- and its not like I'm somebody to take time out of their day to write a review unless they truly deserved it.

Great friendly service with excellent inventory for quick DIY projects or yard projectsread more

I wanted to support locally and went in to purchase a Looftlighter here rather than ordering…read moreonline. After catching up with Angie and Chester, I found it and was happy to pay $79.99 (marked on the shelf and with a tag on it)...went to check out and was told it was $99.99...someone I'd never seen in the 20 years shopping here (Eric the Red days). I pointed out the tag and all the girl had to say was "Sorry, inflation." Her attitude more than anything else prompted this review. I'll pay more and support local, but not for the attitude. FWIW - I ordered it online before leaving the parking lot for $69.99...no attitude either.

I needed so many unrelated things on my multiple visits one day (apparently I have the memory of a…read moregold fish) including keys copied for a hydro-seeding machine, I'm sure it felt like I was just messing with them to find something they didn't have. But the folks there came through like champs along with a friendly smile. I would definitely recommend visiting them anytime.

I bought a grill from here, today on the Stu gg…read more 4th of July. Firstly I'm so thankful they are open today since we wanted this a little last minute. Then the grill was fully assembled which was awesome and unexpected but wouldn't fit in my car. Jaxon was awesome, taking time to disassemble the shelves for us and make sure we could get this baby home tonight. So thankful!

Update I initially…read morehad an issue with one of the store associates and left some feedback via a review. The owner actually called me, apologized and took care of me. Its good to see some businesses actually care about their customers.

Nice hardware store. I enjoy shopping here…read more They always seem to have what I need. I stopped in recently to get a 21" lawnmower blade. They had what I needed. It's on my mower now. Another thing checked off my to-do list. They carry Stihl tools. Good stuff. Staff here is always friendly and helpful.

Friendly and helpful staff. Small store and lacks selection of a larger Ace Hardware that would…read morecarry a large selection of mowers, edgers, chain saws, etc.. Has the hardware and plumbing down fully. The value at Ace is service.. Someone will almost always ask "can we help you find something?" when you walk in the door. At the other big box stores the staff seems put out by questions and it's been my experience they don't have any idea what you are asking for and on the off chance the do, they don't know where it is kept. Value at Ace is service. It's my default store and I find pricing in line with the others.