Our experience with Smith Appliance was smooth from start to finish. Teri and Fred helped us choose our appliances to fit our needs and budget. They are so kind and we feel comfortable knowing that customer service is their top priority. We HIGHLY recommend Smith Appliance! read more

Buyer Beware: We purchased a used appliance that stopped working after only about 60 days. The owner of Smith Appliance offered no reasonable solution, yelled at me, and she blamed us for breaking the machine. We had previously purchased and recommended this business, but after this experience we no longer trust the quality of its appliances or the way customers are treated. We strongly recommend considering other options before shopping here. read more

Came in while doing some Black Friday shopping for a washer and dryer. Unfortunately, the experience fell a little flat. The store itself felt very cramped, and the inventory was limited, which made it hard to seriously compare options. Pricing also wasn't very appealing -- everything felt inflated, which I'm guessing may be influenced by the surrounding area. What stood out the most was the lack of engagement. There were plenty of staff gathered in the back having a loud conversation, but during the roughly 10 minutes we walked around, no one acknowledged us or asked if we needed help. Because of the tight space, limited selection, and pricing, we ended up leaving without purchasing anything. Not a terrible experience, but not one that encouraged us to stay or return. read more

I needed a refrigerator (because mine died that's a code red)) so I placed an order with home depot, they came by 2 weeks later with the fridge and told me they couldn't install it because My house had copper wire at the connection. Great thanks, I think we could have gone over that over the phone and had it taken care of before the install. The unit wasn't installed for a couple more weeks- I was living out of coolers. Thanks home depot. So next my dishwasher died (I've lived in the unit for 25 years), this time I call Lowe's. Smart me, right? NO. They come by with the dishwasher and tell me they can't install it because the connection (water line to the unit) was too far from the install area (it's maybe 2 feet away). OK thanks Lowe's. That's when I found Smith Appliance. I told them the problem they told me "no problem". A Curteous professional sales person helped me select an appliance (made in u.s.a) in my price range, they have an on-site install guy gave me a price on the spot (happened to be there) and they came and installed it. That was almost a year ago, the thing runs perfectly, very quiet , dishes clean.....my only regret is that I should have dug in discovered this business 30 years ago. No more big box stores Douglas in Smyrna read more

Always the best service and appliances. Very attentive and helpful. Local family owned.

Smith appliances was our first choice when building our home, there's no sense in paying full price for appliances when you can get them at discount prices for tiny little scratches. When we did place an order, they delivered promptly to our location and it was wonderful read more

We are very happy with our choice of working with Smith Appliances ! We just bought a home and replaced the dishwasher and refrigerator with the new GE Cafe Platinum Glass models. The owners here Fred & Teri are a pleasure to work with. Very nice down to earth people! Installation with Scott's team was great. We definitely recommend to meet with them on any appliance purchases. You will be in good hands! Thank you Fred & Teri we wish you the best of success. read more

Smith Appliance - GE Cafe Counter Depth Platinum Glass - Appliances Near Me - Marietta, Georgia

Update: Hey Fred, thanks for your response and your explanation about the hump in my lid. I had some issues with the area around the bleach reservoir turning yellow after only 8 uses of the machine, so I googled SpeedQueen's customer service number. During my reading, I never saw anything about that hump. Lol. I sincerely appreciate that education. Just wanted to post an update to address your question about my statement about pickup. I paid and left the store. When my client / friend came to pick it up, he called me and said, "Hey. The washer isn't actually here. They said it's located somewhere over on *insert name of street*. And that's where I should have gone to pick it up. But they said I can get the display model." My client had already moved some things around and rescheduled his day to do this favor for me. And he's the only person I know that has a truck that he actually doesn't mind hauling stuff with, so I told him to go ahead and bring that one. It's been SO long that I can't remember where the staff member said the warehouse was / where he was was supposed to have gone to pick up the washer, but I am 100% my client called, from the store - and we had this conversation. At the time of purchase, The Smith Appliance delivery person wasn't going to be available for 2 weeks, so I advised that I would have someone pick it up. And I was never told that the pick-up location was somewhere other than the showroom. With regards to the credit card thing - I understand - and as I stated, I didn't actually deduct a star for that. When my Mother passed away, we inherited a couple of rental properties in south Ga. Since I now have to manage them from afar, there have been COUNTLESS times that I had to call a store and make my payment over the phone (for a new water heater, new fridge, carpentry repairs, carpet cleaning, other plumbing repairs, you name it). Frankly, I don't know what I would have done if the companies I have dealt with didn't accept my payment over the phone because I work too much to have time to drive 5.5 hours (one way) to physically hand someone my credit card. Again - no stars lost - just a note for others so they know in advance since it's a pretty extraordinary circumstance in this day and age. In my recent experiences, most companies accepted it with no qualms, with the exception being one company that asked me to email or fax a copy of my GADL beforehand. Again, thanks. ****************** My salesperson, Fred, was very nice and knowledgeable. They seem to have a LOT of inventory to choose from. The only reason I'm rating them 4 stars instead of 5 is because no one mentioned to me that I'd be purchasing a floor model.  The parking lot is tiny and steep - and I thought it was like that because the building was configured with a 'showroom' and inventory warehouse onsite. If I'd known that I needed to coordinate a pickup somewhere else if I didn't want to purchase the floor model, I would have made other arrangements. Initially, I wanted delivery but they were booked up for two weeks out. The machine doesn't have any scratches - but for some reason - theres a huge hump in the lid. And even though I dropped $1100 on this thing - I can't bring myself to inconvenience and ask the friend that picked it up - to return it based on this hump - but like most consumers - I really would have preferred an immaculate and pristine washer to start with. Another note - and this is just a note - not a complaint and no stars lost - they do not accept AmEx or electronic payments over the phone. And they do not allow you to pay online via a website.  I understand that this is to reduce the chance of identity fraud / theft - but me and my hurt back back was not very happy to have to drive there just to pay.  Lol. I wound up at this store because other than Badcock, they are the only local spot that sells SpeedQueen washing machines.  SpeedQueens don't look very 'modern' or 'attractive' but this is the only manufacturer that still sells a model that fills the drum with water.  I went with the TR7 even though I'm nervous about digital panel going out before the warranty and not being covered by the warranty.   Anyhoo!  I recommend you stop by Smith Appliance if you're searching for an affordable appliance. read more

FIVE STARS HANDS DOWN!!! First off, Fred, the owner, is working his tail off to do a great job and keep his store running BY HIMSELF. When I went in to make my purchase, the phone was ringing off the hook, customers were at the front, customers picking up, and customers browsing the store. I could tell he was a little frazzled, but he kept his cool and handled every situation one at a time. He didn't interrupt a customer in person to answer the phone, which I thought was really cool and classy. It was all I could do to not try to help and at least try to answer the phone. Ha! When I asked him about his staffing situation, he said they have tried to hire people and they just can't get anyone---so if you have great customer service skills, I bet Fred would love to hire you!! LOL Now for the awesome part---we had ordered a full kitchen of appliances from Home Depot and we kept getting pushed back and pushed back on our delivery date. One GE lady said it may even be December before we get our ovens! This is June! Well, someone suggested I call the "little guy" instead of the big box store. Divine intervention and advice! I did a simple Google search and found Smith Appliance. I called and Fred answered and I asked if he had the GE appliances I was desiring and he said yes. We had such a run around with HD that I was desperate and would take any color, but the color I really wanted was slate--and I said by chance do you have them in slate---totally expecting the answer to be no. Well, the heavens parted, the sun came out---Fred said absolutely and I have everything in stock!! I couldn't believe it!! He also gave me the number of his best installer, Tyler the Tool Box. That was a Tuesday. By Thursday everything was installed and ready to use. Fred and Tyler have literally been amazing and the entire customer service experience was A++. I want to share this review a million times and hope that Fred can also get the staffing help he needs because he needs great people helping him continue to be great. One other thing, Fred's prices were a little cheaper than Home Depot's. Saving is saving and I had a personable experience as well. The little guy won on this one and that makes me happy to have been a part of supporting a local, small business. read more

I picked two appliances off of there website that were marked as having rebates available. Now that I have paid for and have the appliances, apparently the models I have aren't available for rebates. It's simple bait and switch. Watch out! read more

Unfortunately, all my old appliances are dying all at once. This past year I have replaced my oven, refrigerator, dishwasher, washer and dryer. I searched everywhere and it was going to be months and months. Luckily, I found Smith Appliance. They were extremely knowledgeable, very helpful, and I got my appliances ASAP. They delivered, set everything up, cleaned up after themselves, and took my old appliances off. Fred was a pleasure to work with. I will never use anyone else, and I will refer all my friends who need appliances. read more

I'm sure you've heard that no good deed goes unpunished. Thanks to my recent dealings with Smith Appliances in Marietta, GA, I have learned that it is all too true. I recently became the temporary purchasing agent for my office, and I was assigned to buy (among other things) a refrigerator. My boss chose this store as the source, but we have certain requirements for purchasing, which this store did not meet, and I regretfully had to choose another source. I felt bad for not being able to do business with them and decided to assuage my conscience by buying from them when I unexpectedly needed to purchase a new refrigerator for my home. I measured my refrigerator and space and took the measurements to the store and told the salesman what size I needed. Obviously I should have measured the one he sold me, because when it arrived, it was obviously much too small for the space. I was not impressed with the delivery people they recommended, so after I went back to the store and measured another refrigerator and paid the difference between the two, I hired a higher quality of delivery service to take back the unsatisfactory refrigerator and deliver back to me the new one. When my delivery service took back the unsatisfactory product for the exchange, they were met with resistance even before they unloaded the refrigerator, and said it was clear that the Smith people had decided to take an already untenable situation and make it more difficult. Smith called me and told me they could not take it back because it had "red marks" on the side (which were most likely on it in the first place and which a little Magic Eraser would have taken care of in seconds) and if they did take it back, they would have to charge me a "restocking" fee of $254.40, and oh by the way, they would not take my credit card over the phone. My delivery people were in a time crunch and weren't able to stay there long enough to wait for me to get down there with my credit card to pay the difference, so because I was pretty much between a rock and hard place, I was left with little wiggle room. Fortunately, my delivery guys were willing to work with me in the face of Smith's clear willingness to work against me and paid for it with their credit card for me to pay them back upon delivery. In addition to the original $898.88, I am now out another $107.07 for the second refrigerator, $254.40 for the "restocking fee" and two delivery fees that add up to almost $400.00, a very expensive lesson about good deeds. They are to be commended in their diligence for putting the "cuss" in "customer service". The new refrigerator works fine, but I will do everything in my power to make sure that no one I know makes the mistake of crossing their palm with any hard-earned cash. Now my conscience for not being able to do the original transaction with them is clear; I hope theirs keeps them awake nights, though I doubt they have a full conscience between them. read more

When I needed a washer and dryer I went to Smith Appliance. Not only did they have the best price but the also provided excellent customer service. Fred cares about his customers and made the experience easy and wonderful. He is a very knowledgeable and honest person. Since then I have needed a stove and went back to Smith Appliance. I have never been disappointed and will always go here to buy appliances. Take the time to go to Smith Appliance. You will be glad you did! read more

Great service in the store. Very helpful and they answered all of my questions. Tim and Joey delivered the washer dryer combo unit today in my Marietta rental property. Theses guys were very professional and were careful how they handled everything in my home. Excellent service and a great team of people. read more

Great service! I learned more about refrigerators than I ever care to know. The guys Tommy and Billy were very informative and patient. No pressure to buy at all. We've had our GE for about two weeks now and we love it! Brand new fridge about 25% off! read more

Seemed nice on phone but raised price at last minute. Didn't seem to care about his misquoting very disappointed

Excellent service and pricing! I love my GE french door refrigerator! Tommy was super informative and patient. No pressure, he wanted us to be pleased with our selection. Quick delivery and the installers were great. We saw the same refrigerator at almost $1,000 more at other stores. It was discounted because of a small scratch on the side (hidden up against the wall in our kitchen) but brand new/full warranty. That savings really helps when you're remodeling! No Big Box store anymore for us!!We are super pleased and will be back to replace our other appliances!! Thanks, Tommy!! read more

Earl Smith is the only place I will shop! They care about their clients and if they don't have what you are looking for they will call you when they do. Because of the nature of scratch & dent appliances the exact model you may be inquiring about may not be there that day but it is worth the wait If you can! I love my refrigerator and am now shopping for all the appliances for my next home at Earl Smiths!! read more