Yes, a great selection of high quality products first drew me to Urban Hardware, but it is the…read moreexceptional staff that keeps me coming back. I had an unusual failure of a newly purchased part to a patio heater that Ron, Kimberly, and Lee teamed up to work with the manufacturer to get resolved on my behalf. Their courtesy, and overall we'll do whatever it takes attitude was comforting. And it wasn't just one person - every single person on that staff like Sam and even the gentleman in shipping that helped retrieve a part was exceptional. It's service like this that will make my wife and me life-long customers.

First time at this store I was impressed with their wide selection of products. I was able to find…read moredifferent type of Azaleas. To make it even better, some of there were 40% off.

Staff is always super helpful, friendly, and patient. This place is constantly saving my ass…read morewhenever working on cars doesn't go as planned. Please don't ever remove the nuts/bolts section in the back of the store because that thing has been a lifesaver on so many occasions. Appreciate yall!

I've shopped at this Ace Hardware location for over 10 years. I've never been treated so rudely…read moreand for no reason that I can tell. You go to Ace Hardware for more personal service, service you do not get at the big box stores. I have a plumbing problem and hoped I could resolve it, even if temporarily, before spending a couple hundred bucks on a plumber. Simple and reasonable, at least to me. I went in the store, showed the part to the guy at the counter, I folliwed him to the plumbing aisle, he did not have the replacement part and recommended a plumber. He said the part could not be repaired and did not want to sell me something that I could not use. He walked away to do something else. It took 5, maybe 6 minutes of his time. Ok, fine. I continued to look hoping for a temporary solution. I went to the counter and asked his opinion. 2 minutes of his time. He instantly became exasperated and impatient. He exhaled and grew increasingly irritated because I asked his opinion. He was rude, and clearly my presence in the store was annoying him. He provided a contact number for a plumber - of course I would never call his contact after my experience with him. I am so disappointed.

I've never had an experience like the one I received at our local crabapple ace hardware store…read more Every question I had was answered with fantastic enthusiasm and an honest "love for the game." From the moment I walked in to the check-out, every employee was so kind and happy to help. Not only did they repair my ego lawnmower, but they got it done fast and effectively. And their immense selection of Yeti's and Benjamin Moore paints was refreshing in comparison to nearby competitive stores. Safe to say, If I ever need a repair, help with my at-home projects, or a simple mood-booster, I will not hesitate to run to this store. I would recommend this store to anyone who will listen- and its not like I'm somebody to take time out of their day to write a review unless they truly deserved it.

Great friendly service with excellent inventory for quick DIY projects or yard projectsread more

Horrible experience... Purchased 3 doors with installation…read morein April from Home Depot (RF Installations installer). Install company, RF Installations, damaged doors on 1st install attempt, left the site without arranging to reinstall, didn't contact me to reschedule. I had to get HD project expediter involved to reschedule. 2nd install attempt - install company cancelled the same day as install scheduled. 3rd install attempt, doors and trim were damaged and the work crew ran over a can of great stuff spray foam which exploded and covered my driveway and landscaping with spray foam. Crew tried to use water to clean it which, of course, didn't work. They left without talking to me about it. Cured spray foam is now bonded to my driveway and is a huge mess. I have been dealing with this project since April. The issues were expedited to the Home Depot Project Support Team where I was getting good support from their expediter. I emailed him this evening about the latest fiasco and found out the entire Project Support dept no longer exists. Home Depot says call the local office. I know how that will go. No one in charge, and no one willing to take responsibility for making the contractor fix their mess. If anyone at Home Depot is reading this and would like to discuss, please respond. Home Depot is my go-to supply store. But they ruin their reputation by having third rate, mediocre contractors do the work.

Went to this location on Saturday. We needed some xmas decor and a few other items. When checking…read moreout, they could not find my PRO Account. They also couldn't/would't verify my vet status even though I have a card and it is in their system. So the cashier called customer service and then told me that CS was closed. Thanksgiving weekend and your CS department is closed?!! I left the goods and went to Lowes, no problem.

On Friday evening, I was simply browsing while waiting in line at a restaurant, just take a walk in…read morethe store. A store associate came up to me and verbally offense me, accusing me of being from a certain company and coming in to look at products without communicating with them. This completely ruined my weekend mood. I'm not saying that Lowe's is bad, but the attitude of the employee was truly disappointing and disheartening.

Our washer had broken down a few days before Christmas and we were looking at replacing it. Our…read morehome warranty gave us a gift card to use for it and we looked online to see when we could get one delivered - several weeks away. We went in the store and picked out one we liked and explained the situation. The staff here went above and beyond, even knowing that we would not be getting one there since we lived in Alabama. They found one in the system that could be delivered to our location within 3 days - instead of the 3-4 weeks that the online system quoted. Thanks Lowe's staff for helping us out tremendously!

Great store in a good location with lots of good merchandise and amazing prices. I gave 4 stars as…read morethe service/attention from associates was subpar. I've only ever been to a harbor freight tools in person once. This time around, I knew exactly what I was looking for as I had seen it online, but I didn't know where to find it in the store. Yes, the sections were labeled, but that didn't help much. I walked around until I eventually came across what I was looking for.

This is my favorite Harbor Freight location in the Atlanta area. The store is always well stocked,…read moreand the employees are always happy to help. Huge shout out to Timo for being the best HF employee I've had the pleasure of meeting. He always makes sure all my coupons are applied, tells me about upcoming sales, and overall provides top notch customer service.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

I took my Riding lawn mower to Howard Brothers lawn mower shop in Dallas Ga and had them replace…read morethe cam shaft well after keeping it for a month they bought me back a mower that wasn't mine an older run down mower these people are crooks I talked to corporate about it and filed a police report and will be sueing Howard Brothers lawn mower shop warning stay far away from these people

I love this store and the people. They have a great selection of tools, hardware, and always very…read morehelpful. Nothing like a big box hardware, they care. If you need one screw all you have to purchase is one screw, not six. You will love this store.

The owners are super nice and helpful. They can tell you what you need for your project and help…read moreyou find it in their store.

If you are considering purchasing an appliance then see Carmen as she is the best. Very…read moreknowledgeable and patient. Give her a raise.

Great location close to home…read more Everything we need and more. I mean it's a Home Depot... if they don't have it most likely doesn't exist. Came and got what we needed and then checked out quick... in and out in a flash. Easy peasy lemon squeezie!