BEWARE
We had been friends with the owner of Bath & Kitchen Galleria - John Hogan - and decided to hire him because we thought we could trust him. We have learned too late that John is a man with no integrity.
There are WAY too many issues to list in an online review but this was a 6 figure master bathroom remodel with a target completion date before Christmas - we finally moved back into our partially finished master suite in late March and now in June still stuck without resolution and threats to put liens on our home.
One item or detail after another was missed countless times, and in every instance, he blamed us. When mistakes were made, he did agree to correct them without admitting fault, but then we later saw in the billing that he charged us to correct mistakes that he had made.
When we asked questions he got mad and blew up and threatened to walk off the job. He belittled and insulted both of us on more than one occasion, calling me a 13 year old crying girl, even though we continued to try to take the high road and to just hope the job would be completed, but in the end, it proved impossible and he still walked off the job.
He demanded a draw that equated to the balance remaining and when we asked for an accounting he provided confusing and convoluted ledgers that were impossible to make sense out of. He ultimately lost his temper yet again and canceled the contract and accused us of not paying our bills and threatened liens on our home even though our actual payments ($100k) have exceeded the contract amount ($98k). We had a small handful of changes most of which occurred earlier in the job and he never provided any written change orders so we kept track of the math. Only one of those changes could have added time to the job and we actually agreed on that one before construction began in November so while he tried to blame changes for not finishing within the timeframe, that was just another bogus tactic that was typical of John Hogan blame shifting.
We have twice made increasing offers well beyond the original intended costs of the job in an effort to just try to close things out amicably and he somehow comes back with a new even higher price that can't be supported so we had to stop chasing outrageous and unjustified numbers. Beginning with the original contract and every financial interaction since, we encountered duplicate charges and erroneous billing on top of paying for his redo's, so it's disingenuous that he's accusing us of not paying his bills as no sane person would do so without the clarity that we were seeking.
We have had to hire an attorney due to his threats to put liens on our home. When he canceled our contract and sent us a certified letter with a copy of the contract, he had slip sheeted the page that said "not to exceed" on the price and it was obvious because that page did not have initials at the bottom. We actually have an original copy of the fully executed contract with signatures and initials at the bottom, clearly stating the "not to exceed" pricing so the fact that he would pull such a stunt speaks volumes.
He refers to and hides behind "the contract" over and over and it's clear that he has written that in a way to use it as a weapon. I wasn't sure whether to refer to him as "time-bomb John" or "Teflon John." He will never accept responsibility for anything that goes wrong and predictably will resort to insulting and blaming us on this review. I have never been so disappointed a human as what we experienced with John Hogan. I guess he must finish some projects in a satisfactory manor (I don't trust the authenticity of his glowing positive reviews with pictures) but just know you are playing roulette if you decide to go forward with him. He's definitely narcissistic, obnoxious and arrogant, but at this point, we think probably also a sociopath (he started out telling us he didn't even want to make any margin on our job because of the friendship). He has changed his company name twice, so do your homework and read all the reviews and make your decisions accordingly. read more