I do NOT recommend MC Granite due to the numerous issues I experienced. Some of the major issues…read moreinclude: our slabs were moved to a location further away from us for no reason. Then after arriving for one of our planned layout meetings, we could not see the slab because it was unavailable. After finally having the layout meeting, one part of the backsplash was installed upside down and another part was cut from a different section without notifying us. After so many issues, I shared with them my concerns and they admitted fault and reduced the bill some. I have never written a review before for a product or company (good or bad), but I do not want anyone to suffer this type of customer service that I encountered at MC Granite.

My experience was with MC Granite in Jasper. Teresa was wonderful to work with when getting started…read morewith picking out counter tops and setting expectations. The wheels fell off and everything went bad during the installation. Issues were with defective backsplash, not being cut straight, scratch /gouge in the countertop and polish finish on the bathroom countertop. I was directed and talked to Carlos at the Jasper facility who I was told was the shop manager. Carlos should not be interfacing with customers. He had no intention of resolving the problems and was inclined to perform a Rube Goldberg fix in the field. At one point Carlos told me that the customer is not always right. Our conversation ended shortly after that.

We had Affinity fix a big mistake a contractor made with a master bathroom remodel. They did an…read moreamazing job redoing our vanity top. Would highly recommend them to anyone looking for a company that excels at countertops.

Horrible experience. Owner Bennett seems decent; however, his team does not have good follow…read morethrough. Tiffany on design team never reached out to me as promised. After a week without being contacted by her, I reached out to Bennett AGAIN. He scheduled Scott, who leads the remodel business to come out to give initial consultation of my multi phased full home remodel. Scott was a NO CALL, NO SHOW. He was schedule to arrive at 3pm, at 3:30 I contacted Bennett and he told me Scott had a client emergency to tend to "broken pipe". YEAH RIGHT! Even if this were true, so far, the brief history of NO communication reigns supreme with this company. I understand things happen, but there is no excuse for NO communication. Maybe Affinity Stoneworks is accustomed to customers with unlimited time and money to waste. I am not that customer. I had to take off work to accommodate Scott's schedule just for him not to show up. How am I to trust Affinity Stoneworks will not take thousands of my dollars and disappear, not show up, and string me along. I cannot. I was really looking forward to collaborating with this company, their website photos are beautiful; I was hopping my house would be a gorgeous as the one's in their photo gallery. What a disappointment.

Outstanding Customer Service, Selection, and Installation with Bovenzi Home Remodeling & Design…read moreStudio!!! We couldn't be happier with the entire process! Let me first start by saying that choosing tile is stressful...from finding a retailer, getting personal help, and an installer you can trust. I think I had gone to every big box and small tile retailer in Atlanta as well as looking on-line. I had a vision of what I wanted but just couldn't find it. From the moment I walked into Bovenzi, things were different. Rocio was awesome! She greeted me and asked me what I was looking for. I explained my vision and showed her pictures of my space and things I liked. I wanted something unique and different that had a feel of wallpaper and was in a matte finish. She showed me so many beautiful tiles, gave me suggestions, and let me take home samples overnight. I'm slow to make decisions as I don't want to make a mistake and she was patient and would occasionally touch base without pressuring me. I called the store once and Rocio was not in but the sales person Amanda knew who I was when I called. I even got a chance to meet the owner Anthony one day in the store and he gave me a lot of confidence about his business. When I was ready to proceed, I was given a timeline and the morning of the install she came to my house and introduced me to her installer Alex. He was friendly, professional, and meticulous. The entire process once I committed to the project went smoothly and I am so happy I found Bovenzi!!!

QUOTE CLARITY. Quote calls out some exclusions like shower glass and an electrician, but makes no…read moremention of what materials were/were not included. For example, a line item in the quote specifically states installation of tile and durock. You're supposed to know they mean durock is included but a minimum tile spec is not. After costs related to tile and hardware, like toilets, tubs, cabinet handles, faucets etc. we spent another $24k - outside the Bovenzi quote. For example, why can't an estimated cost on 3 tubs, or 3 toilets be called out as a line item such as the estimate of $3,500 for glass? Bovenzi does not provide an all encompassing quote - which is fine; however, they just need to call out ALL the exclusions and not random exclusions. Specifically calling out some items that are excluded, but not all, leaves the impression that everything else is included. LATE: Not on time and not on-site when they say they will be there. When the GM came to complete the final walk-through, the master bath was at a point where you couldn't even physically see the floor yet - there is considerable disconnect between those managing the projects and those doing the work. Additionally, if someone tells you they will be on-site tomorrow, there's a 50/50 chance of that being accurate. TRADES: The trades coming in smelled like booze, and lots of it. They also smell like smoke, but the alcohol was concerning. PAYMENTS: From the day they called for final payment stating today was their last day until the day they actually left was 2 additional weeks (including 2 no-show days) - lots of disconnect. COMMUNICATION: I actually almost called the police on a guy I saw on my cameras wandering around my driveway/entry (I was not living in the home the first 3 months of owning it). It ended up being the guy dropping off the dumpster to begin demo. While this seems innocent enough, we had absolutely NO CLUE they were starting the project that day/week/month. Thinking someone was there to drop off a giant dumpster related to the project beginning demo that VERY day was literally the last thing on my mind based on my conversations with them to date. Also, if you send in a request like "can you tell me the height of the vanity so I can order a mirror", they quickly and kindly respond that they will get that right over to you; however, you will have to ask AT LEAST 3 times to get the most basic questions answered. NEGLECT/DISREGARD/DAMAGE: We discovered they ran the A/C at 60 degrees 24/7 for the first 5 days per our wireless thermostat (we were not at home). They said they would turn it off when they left in the evening but that was not the case. A nest thermostat we later installed fixed the problem so I could turn the system off when no one was at the home; however, the harm was already done. We required HVAC repair by the end of their first week on the job as we lost the entire upstairs system (where they were working). We had several instances of walls being punched through to the other side (bedrooms & closets) with no clean up. To clarify, we know holes will be made throughout the entire process, it was just making the mess, and not cleaning it up for weeks while everyone continues to walk on the debris, that caused considerable damage to our flooring. Dirty hand tools were set directly on brand new carpet. 40-year-old, grimy, exhaust fans, light switches, light fixtures, etc. set directly on brand new carpet with no plastic/protection. Over halfway through the project, when I was visiting the site, I was the one to personally vacuum, mop my stairs and apply floor protection paper. They will also leave white shoe covers at the front door and never use them. MARK-UPS: Considerable mark-up on showroom selections like tile & hardware. I found all the faucets at Home Depot for $2k less but they said they went with Ferguson instead because they were in stock. Those fixture boxes from Ferguson sat on the floor of my foyer for over a month. There would have been zero issues waiting a week or two for Home Depot to supply them. FINAL CLEAN: None. While a final clean (though poor) was technically completed on the guest baths, no one even came to complete a final clean once the master bath was finally completed. TOTAL: Cost for 1 master bath & 2 (5X7) guest baths "all in" ended up at $82,500. If I would have known most materials were not included, they technically were the most expensive quote we had received. I now much preferred the quotes we received that budgeted for everything to complete the project. AFTER COMPLETION: Wood floors had to be refinished in several damaged areas. One vanity faucet had hot/cold reversed. Master bathtub had no hot water. Shower drain in master was fully blocked a month after completion - we pulled massive amounts of drywall debris they must have washed down the drain. To note, we preferred to handle all of these ourselves and did not reach out to Bovenzi.

Update: After getting the attention of management staff I received a call from Ryan who listened…read moreto what we went through and the reason for the bad review. I finished the ceiling myself and needed it to be painted again. Ryan promptly sent out experienced painters who rolled the kitchen ceiling and it looks good. Most importantly they compensated us for almost 4 weeks of chaos in our house because of the kitchen ceiling issue. My Wife and I really appreciate the focused attention from Ryan to making things right and compensating us for the inconvenience after the leak. Ridgeline stepped up and did the right thing which reflects a professional and caring attitude towards customers. Thank You

Being 65 and retired from over 30 years in contracting and home remodeling we decided to try "The…read more1-2 day bathroom remodel companies." I no longer wanted to spend hours on my knees re-doing our tub/shower into a shower only bathroom. I am retired and on a fixed income and this was a major expense that is now the worst home investment we have EVER MADE. 2 days after they completed our shower a leak occurred in our kitchen which is directly below our shower. So I went into the ceiling to find an active leak on the hot water side at the PEX to Copper connection. So we had to shut the water off to the house for 2-1/2 days before Brett could send his guy to repair the leak. We now had an approx. 4'x 10' section of Kitchen ceiling which was now ruined. His exact words were " We have a sheetrock guy who can hang new sheetrock and blend in the existing Stipple finish in your Kitchen." NOTHING was further from the truth. His crew has never Stippled in their entire lives. We now had a 4" x 10" section of my Kitchen ceiling which looked like crap. High blend spots and a 5' ridge line where the new sheetrock patched in the existing ceiling. I called Brett and sent several pictures and 2 videos of the ongoing leak and then pics of the "finished" crappy job his crew did. So I told him that I would sand the entire patch down and start from scratch and re-stipple the kitchen myself. It was obvious that Ridgeline is a hack company who doesn't give a crap about customers, doing a job worthy of the massive cost or maintaining a good reputation. So after buying joint compound, stipple brush, plastic, tape and 80 grit sand paper I began to repair this botched job. We are now at 3+ weeks of chaos, joint compound dust in 4 rooms and having a Kitchen in total disarray. Ridgeline HAS COMPENSATED US EXACTLY $0.0 FOR THIS MASSIVE INCONVENIENCE ! They should be ashamed as to how they take advantage of customers 65 yrs old and on a fixed budget just trying to complete some home updates.

I am a big stickler for quality workmanship, products, and service. I have worked in the…read moreresidential, building, and construction industry, so I know what to look for in my own installations. Plus, I was in the military, so I comb over everything with a fine-toothed comb. Unlike many people, I am more about quality over cost. I'd rather pay more for a top quality installation than to pay less and leave it to chance and risk a poor job. Daniel's Floors is quite impressive! I received both top quality workmanship and service AND competitive pricing. I had never heard of them prior to this project. They replaced our carpet with hardwood in our master bedroom and walk-in closet, upper level landing/foyer to include linen closet, and upper level sitting room with walk-in closet. The flooring came out darker than expected, but they stripped it down and re-stained it to our liking at no additional charge. The sitting room previously mentioned was not in the original quote, but we had around 120 - 140 sq. ft. of hardwood remaining. Originally, they gave us the option to keep the hardwood or return it for a stocking fee. The next day, they surprised us when they said that they would install the remaining hardwood in an area of our choice . . . . also at no additional charge. If the installers were upset about all of this additional work, I could not tell it. They remained professional, courteous, and pleasant beginning to end. They were so great that I felt bad about the additional work. I didn't even want them to do any of this on the house, but they insisted. The quality of the installation 10/10. The quality of the hardwood 10/10. The quality of the service 10/10. OVERALL 15/10!!! We will definitely use them in the future when we replace the carpet in the upper level bedrooms and when it comes time for re-finishing or if any repairs/maintenance arise.

did a great job on our floors . Timely and helpful customer service, amazing install crewread more

My floor was installed when my house was built 3 years ago, in year three I noticed that the planks…read morestated to separate in three different sections and when I contacted Fleming a service rep came out, at the end of the visit his conclusion was since I had settling cracks on my patio that my foundation was crack all over where it was separating. I found that a little hard to believe since it wasn't consistent, and they would admit that maybe it was installation and wouldn't replace but only offer caulk as a courtesy.

Inconsistent customer service. Picked something that was sitting in the showroom and yet was told…read moreit is custom and cannot be returned. I did not asked for that to made specifically for me. IT WAS SITTING on the floor. This is quite dishonest practice. I may make a BBB complaint. Horrible Horrible. Will not use or recommend ever again.

Alexander's Floors painted the inside of our house and replaced all flooring with LVP. They also…read moreinstalled quartz countertops in the kitchen and sanded and refinished the kitchen cabinets. We just want everyone to know what a great job they did and how impressed we are with how earnest and hard-working everyone on their team is. Special kudos to Jose and Martin, the team leaders. Their pricing is competitive. The floorers and painters worked harder than we have seen in many, many years to make sure the project finished on schedule. And their attention to detail (picking up on a lot of things we hadn't even noticed) can't be beat. They made suggestions for improvements, which made the result so much more impressive than if they had only done what we originally asked. They also suggested things that could be done differently to save us money. They did most of the heavy-lifting since we are seniors. Special thanks to Ivan, the project manager. He took what could have been a laborious project for us and made it manageable. 5 out of 5 stars!

My husband and I had red oak installed in our new home, and couldn't be happier with the results!…read moreHonest and professional, Alexander's Floors and his working crew are absolute best. Highly recommended!!!

Excellent customer service from Simo and Debbie, and the other sales ladies were also helping us…read more We left Progressive Lighting after a terrible experience with their quality and horrendous sales people. Came across Masterpiece, which I forgot was even there. Debbie and Simo are terrific. Simo is incredibly knowledgeable and helpful. Debbie is also excellent, very professional and patient and helpful on design as well. Prices are also reasonable. The only reason I give them a four instead of a five star review is due to the small in-house selection; I understand the reasons why, but I wish they had a little bigger showroom with more lighting displays. Of course you can always order online, but it's also nice to see everything as is.

Responsive and personal care - exactly why you shop local. We bought cabinet hardware that we COULD…read morehave purchased online but the in store experience and the staff helped us make the right decision easily