I really love coming to this store. Tyler was so great. He had so many great options and was very knowledgeable about products. The customer service at this location is top notch. I will be coming back to this location specifically for Tyler's opinion. He is really great. read more

Shop at any other floor and decor. The employees at this location are incredibly lazy. Trey Taylor the manager didn't bother coming out to speak to us just said to go back to a different store. Really disappointing considering I've been shopping here for my renovation projects. read more

The return policy is the absolute worst. I went to return and get a different transition piece, due to the one they recommended did not work. They refused because the shrink wrap was thrown away. No damage, NOTHING! Absolutely deplorable. read more

We put Travertine tile in our kitchen, using Floor and Decor's in-house installers, United Top Floors LLC. They were great, start to finish. Their rep, Chris Hagen, made sure that everything was done, down to the smallest detail, to our satisfaction. That included chiseling out one tile that just didn't look right - a pain for the installers, but an example of going above and beyond. Caution: it appears that Installation Made Easy is the installation firm, a company that has the worst BBB rating and review I think I have ever seen. They are just the corporate conduit to get you to United Top Floors LLC, which has great reviews. read more

I met with Harold and boy was I was impressed! We were a pe!rfect match. He was very wise and offered excellent advice. He is a great asset to your business! read more

You can buy tiles anywhere. I admit I went to another store prior to my visit to Floor and Decor. Thankfully I got teamed up with Fallon. A true professional. Walked me through the browsing process, asked me questions to hone in on several choices. Here is what I want to say. Customer service these days is a real hodgepodge..tiles can be bought in many places. In the tile universe there are many sparrows. Fallon is an eagle among them. Floor and Decor is lucky to have her read more

Service was excellent, selection was abundant. We set up an appointment with Fallon who helped us design a beautiful master bathroom. She is a talented designer with a good eye and lots of patience! Very happy we chose Floor & Decor for our remodel. read more

James Anderson is amazing. He makes shopping at Floor & Decor a very pleasurable experience. There are other locations closer to my home but I come back to the Roswell location because I know James will always assist me with a smile on his face. read more

We purchased tile for our new shower. We worked with the store designer to select and he entered our order in the computer. Our contractors picked up the order that Floor & Decor pulled for us and installed the tile. After installation we noticed there were different colors for the same floor tile. It looked like the warehouse gave us boxes from different dye lots!! Our contractor had to spend 2 extra days ripping up and installing new tile. I contacted customer care at Floor & Decor with the pictures and receipts. They said the manufacturer will not do anything but the store managers could help. I called the store multiple times - the phone just rings and rings. Nobody picks up - unbelievable! Customer Care was absolutely no help and the store doesn't answer the phone. Terrible customer service!! Where is Management? read more

I had an excellent experience with a saleswoman in December who was so patient and helpful. She spent an hour with me all told and really helped tweak the bathroom design and choices. I wish I had her name! We had to return some tile that was labeled wrong at the factory, along with some grout, spacers, etc. Kamal was very helpful today with this return. I love the tile here! read more

Floor & Decor - Home Decor Near Me - Roswell, Georgia

If I could I'll give a 0 I would. The store has a great selection and I had purchased lots of tile from here but I never in my life felt so humiliated. The cashier Anita was the worst cashier ever, horrible attitude, and said I was not able to return something I had purchased this same day in the morning. She made a huge deal for few pieces that needed to be return and I was getting another tile. Also the few pieces I needed to return wasn't even open. She said they can't return something because the store loose,???? I will NEVER come back to this location and they really need to work on how they treat their customers, other stores I being was never treat it this way! I'm a pro costumer and I had spend hundreds on tile or wood floor, but after this I'll never even tell my costumers to come to this location. read more

After many changes in opinion my husband and I had finally agreed on tiles and gathered up all the boxes of tile. We were almost out the door...when it occurred to us we had no idea what color grout to get. We we're clueless, sure we'd pick something tacky and ruin it all. It was late on Sunday and the last thing we wanted to do was come back Monday. Then, like an actual angel, Angel, appeared from the design center!! I probably looked like a mess, couldn't barely walk or move my arms anymore but i managed to beg her to help us even tho we didn't have an appointment. She sweetly agreed to help us, grabbed her book of grout and picked the perfect shades (neither one of us thought of the ones she did). She checked on us again when she saw us in check out to make sure we had everything. The younger girls on the floor were so funny! I asked if i could borrow a blade to cut some straps because i forgot mine. They teased my about packing blades and happily cut all the straps for me. And this really nice older gentleman, not a big guy but he's strong as an OX, who's name i did not get, helped us load every last box and he made it fit perfectly! I never thought it would have all fit in there but he made it work. Great store. Selection and STAFF! The staff was amazing! read more

Floor & Decor - Loaded up and heading out! Thanks y'all! - Home Decor Near Me - Roswell, Georgia

Would like to add a shout out to Gloria Medina -the young lady that took the time to help us pick out tile and backsplash for our kitchen. She spent time expLaing the different products and designs that we might consider . Told us to take some samples to see what might be suitable . The experience was very rewarding and informative. we left with a smile and a sense of satisfaction. She truly knows what customer service is. read more

There's always been just one cashier and I've been here five times! It is impossible to find anything in the store it is so disorganized -items are in the wrong place, and there is absolutely no help! I'm not sure how they stay in business? Probably because there are few floor places in the area! Just wanted to find some maple bullnose piece for the end of my stairs, tried locate a sales person, he didn't know how to look up Maple! I go here to buy the overpriced underlayment that has a waterproof backing. This is the only reason to go here! Otherwise it's a waste of time! Go only if you already know already know what you want and where to locate it and you are willing to stand in line for the one cashier that is checking people out! read more

Fallon was wondering in helping us design our bathroom. she is super friendly and just a pleasure to work with.

I was looking for porcelain tile, polished, color black with white veins. The website shows just such a tile. But Lo! And behold! It's not in stock at the NE Expressway store. Closest is Roswell on Holcomb Bridge. So I trek all the way out there and the tile on display IS black but the inventory is gray to gray greenish. Consultation with their tile expert confirms the black tile on display is probably old and the new lot in inventory is a different color. Yet the website still has it as black. Keep in mind this is porcelain not natural. I guess the website is old too. Anyway he wished me good luck as he dashed away to more important tasks. What a wasted trip OTP. Beware. read more

William Byrd was extremely helpful, knowledgeable, warm and friendly. Love the selection, pricing & efficiency.

My crazy friend and I went shopping together, something I was not looking forward to, turned into a fantastic experience! While we spent 2 hours there, and a lot of money, what was the best was having Will Passawe help us at the end. He helped me calculate how much I needed, loaded it for me and gave me his # so I could call and order the rest. Then he told me how to measure the additional rooms!! Great customer service! Thanks so Much read more

I purchased wood flooring online and it was supposed to be available the next day for pick up. The status did not change to "ready for pick up" so I called the store and the associate told me it would be ready for me the next day. I live about 50 minutes from the location but I really wanted this particular flooring. (Note I tried buying from the store in Buford and they didn't have the inventory despite what it said online) Roswell's store showed 34 boxes available and I only needed 23. When I got there to pick up they didn't have any available. I was not happy. They called the Kennesaw store which was an additional 35 mins in the opposite direction. The Roswell associate assured me that she spoke with the manager in Kennesaw and they will pull the order so I didn't have to wait. Here I sit in their parking lot over 30 mins now and was told the order wasn't pulled and it will be another 15-20 minutes. Get your shit together Floor and Decor. I am however, a former customer. Too much competition to treat your customers like this. After reading my review I received a call from a senior leader from floor and decor and they not only apologized up and down but they offered me a credit. Way to go floor and decor. I appreciate the redemption. You have retained a customer. I love the selection, convenience and professionals in the store. read more

Floor & Decor - Waiting waiting waiting along with 6 other customers. - Home Decor Near Me - Roswell, Georgia

Came in looking for tile last minute (this weekend really got away from me if you know what I mean). I am profoundly colorblind, so doing things that really involve being specific about color is painful for me, lol. I made a few laps seeing if there was anything that I couldn't live without before drawing a blank; this is when I saw Tina. I initially approached Tina asking for floor tile to match a photo of the tile that I had bought for the rest of the shower. She explained that it was difficult to do this bc of the lighting and asked where I bought the tile initially -- from Floor and Decor, the store I was at! Quickly, Tina whisked me over a few and found the tile in question. She then grabbed several samples of tiles she thought would work, and was able to gauge what I was looking for. The whole process maybe took about 30 or 45 minutes. With Tina's help, I left feeling like I made a good choice, that I was adhering to my (shoestring) budget, and that the finishing touches to the space we're going to look near perfect. I couldn't have done any of this without Tina, and probably would have left with burple tile if I were left to my own devices (I really hope I didn't leave with burple tile tho). Ashley, at the checkout counter, was very friendly and put the perfect finishing touch on my shopping experience here at Floor and Decor. 5/5 -- trust Tina and the team here to help you make the right decisions! read more

I bought some granit counter tops and when we got them to the job site and cut them to fit we found out they were different thickness. Keep in mind these the same item number and same box they told me we should have measure the thickness before cutting. I should have pick up very heavy granit and measure it. they were not A little off. they were a solid 1/4 inch off. The store like not our problem here is the email of customer care it could take up to 2 weeks good luck. I will up date this once I heare back from cutomer no service. My house build is on hold while they take there time. read more

Great selection and products. Just as important, great service from one of their associates - Fallon Fulcher. She was so bright, enthusiastic, helpful, knowledgeable and professional. She is awesome to work with! Thank you Fallon! read more

This Roswell store is STUNNING I usually go to Buford and Clairmont Rd but due to inventory I had to drive to this Roswell store. Josh is an amazing employee, he knows his stiff and helped me load the heavy marble boxes in the freezing windy cold morning into my SUV Josh for employee of the year read more

Lots of selection here. It's a bit overwhelming. But don't expect to get any help. Snobby staff. They flat out ignore you. Just walk by without a glance. I spent a good deal of time laying out ideas in the table only to find that the lady who worked there put most of it away and shoved the rest to the corner of the table. She did comment that she liked my shoes tho. Still no offer to help and not even a pause long enough for me to ask a question as she whizzed by. She was way too concerned with putting things away. No concern for a paying customer. I loaded up 10 boxes of tile on a cart only to discover that every box had a broken tile in it. I just abandoned my $600 purchase. read more

Floor & Decor - Home Decor Near Me - Roswell, Georgia

Jeanette was so helpful today for our design needs. She was very personable and has excellent taste. I feel like I made a new friend and will definitely be back for our other projects and get her opinion. read more

Worst pick up location. I scheduled the appointment, apparently we're only two customers before me abs we are here for 40min and they don't dispatch. It is not lunch time so not sure what's going with the process here. Next tile I would prefer to go to the Kennesaw location as it works fast and efficiently. read more

I came in looking for some ideas to update a small bathroom. This store is great because they have A TON of different options to consider. The problem was that I didn't really know all the different parts, pieces and considerations that I'd need to complete the job. Without some starting point and ideas, it could be pretty overwhelming. Thankfully, I ran into Maddie. Based upon a few details, she gave me a few great ideas for consideration. Then she helped me get the right grout, mortar, and other pieces virtually everywhere around the store. Her attitude and patience really made what could have been an overwhelming experience that involved a bunch of trips back, due to trial and error, a real pleasure. read more

Went in to get a t-mold piece for flooring we bought from floor and decor. Eric was unbelievably helpful! He helped me find the one piece I needed and searched the entire store as the piece was not in its normal spot. Big shoutout to Eric for his help!!! Excellent customer service! read more

Just profoundly incompetent and/or lazy employees. Had to wait almost an hour at their curbside pickup for a tiny order. I could see the stuff just inside the bay and offered to get it myself, but they wouldn't let me. I guess that's a standard policy and a safety thing and blah blah, but if you're gonna be that dang slow, then just let customers get their stuff themselves. Also, the woman at the counter was nothing less than rude. I'll never come to this location again. read more

This store is the place to go if you're looking for a variety of tile! They are always stocked weekly. I come here 10 times a month and they never have disappointed once. All the store associates are nice, Roni is extremely knowledgeable and very helpful. Thanks! read more

Yesterday we had to come to your store to pick out grout and Roni was extremely helpful and showed us options to go with tile we purchased from your store read more

I will never shop here again. First, I placed my order online for same-day store pickup. Sent to store, they said it would be days before it was ready, even thohhh website said otherwise. I then pulled and loaded the tile myself. When a portion of our order became too large and heavy for our cars, we went back inside and paid for delivery and completed the form and left those items there. They have now been sitting at the store for 2 weeks with no updates, and no one will answer the phone. It's about 3k worth of product they are holding hostage and no one will get in touch with me. Worst customer service ever. read more

Renovating two bathrooms. Went to pickup tile for second bath, and not much of what we wanted out on the floor, so we asked at the register if they could check inventory for other stores before we decided to drive to find it. Register showed 5700+ (YUP - MORE THAN FIVE THOUSAND) pieces IN STORE!!! So we asked the cashier if inventory could be checked to insure that was true. After an excruciatingly long wait we were told "no - none here" by the employee that supposedly checked. And oh - he "forgot" to tell anyone that he didn't find it. This was around 5PM, so they weren't that close to closing. Customer service here is really hit and miss - we had just the opposite experience just the day before - Rachelle Ricks went out of her way to help us load tile onto carts and get it out the door, and another fellow helped us load it into our truck. read more

Be very carefully and make sure your project is completed before their return policy expires, because they provide no options in fact they are down right cold about it , at least Home Depot is willing working with you to keep you happy. Very poor customer service read more

The store at Holcomb Bridge has a great guy -Barry- who really took a lot of time helping us pick out all the items we needed to tile a shower. He had great direction on the type of tile and respected our price point. Very pleasant and personable. I was frustrated and he understood because he was in the process of remodeling his own home! Thanks for your expertise and creativeness. read more

KUDOS TO THOSE WELL-TRAINED FRONT LINE EMPLOYEES! Since I am an equal opportunity reviewer, I am going to review a different aspect of this store. Although my previous reviews were unfavorable, I do hope that they have shed light on issues that need to be addressed. While I have had some issues in certain areas, I have never had a problem with the direct service employees. My previous reviews were not very On any given day when you walk into this store, you will find well trained employees who are very courteous and helpful. Can't find someone to help, just walk up to the front and ask them to page assistance and they will. This also includes those who retrieve your order and load it up. They have a great selection of products and they have recently organized the store so that it is easy to find what you need. Just look up at the new banners and they will guide you. Don't forget the finishing touches such as metal trim pieces, standard niche box, accent stones, moulding and more. It is so easy to walk into the store and just focus on flooring but if you go to the left side of the store, you will see that they carry a variety of installation supplies and remodeling materials. I love that every single purchase is tracked with my telephone number which makes returns effortless. Here is what you need to know: They open super early (7 am), and this is the best time to visit. Be very careful when ordering on-line and check the sku and lot numbers carefully. If you order by phone, allow at least 48 hours and call to verify that your order is ready before you leave to pick up your order. If you want your contractor to be able to pick up supplies without you, make sure that it is noted under your profile. Despite a couple of hiccups, I still really enjoy shopping at Floor and Decor and yes I recommend them for your flooring and bathroom renovation supplies. ***They are currently having a very generous clearance sale! Get it girl! read more

Floor & Decor - I love this wall tile so much that I used it in both bathrooms with different accent tile and in the laundry room. - Home Decor Near Me - Roswell, Georgia

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I am a long time customer of Floor and Decor and working on a bathroom remodel and I have consistently had an awful experience working with Floor and Decor: 1-inconsistent tiles- color variation, broken tiles, different sku's in the same box (we went through tile selection 3 times to even find tiles that match) 2-Awful customer service experience at multiple stores including: 3-Brookhaven- told me to hurry up because it was closing time as I discovered that the marble I selected had 2 different sku's and marble types in factory sealed boxes....they didn't even offer to assist me as we're trying to navigate this situation 4-Roswell--Today I stood at the Returns desk this afternoon to return a few samples. I was left to wait around 10-15 minutes with many employees walking up and telling me the man would come back. Once the white man with dark hair and a black vest finally showed up at the Returns desk he told me to get to the back of the line. I was the front of the line so have no idea what he was even talking about. 5-Buford--I had to finish getting tile for my project and asked an male worker who was helping a couple choose between 3 tiles for 10-15 minutes if he'd call someone to help me pull inventory to finish my project. He TOLD ME TO GET LOST and he didn't have a radio to communicate and go to the cashiers in the front and ask them for help. So I am spending THOUSANDS of dollars with your organization and I get the same level of customer service as McDonald's. read more

If you are a DIYer like me - and you just happen to be looking at flooring, upon entry of this place and its expanse, just be prepared to pass out. After you are revived, you'll probably spend about 3-4 hours in this place, especially if you don't have an exact idea that you have in mind for your DIY project. If you are married, plan for marital couseling for after your visit. I have seen too many a couple that I think divorced upon exiting this establishment - there's a LOT to consider here. Dozen sizes and styles of travertine alone? Slate? Glass? Those cool new wood tiles you are starting to see all over? Wood flooring? Schluter systems supplies? Yep, got it all, tile saws, adhesiv....trowe...ok seriously I'd be here all day even if I abbreviated everything they have. It's got to be the largest flooring place I've ever been to. Pricing is really good to fairly aggressive, they have everything from your basic tiles starting at some dimes a tile up to your exotics, so don't let the name "Outlet" throw you because they are well stocked on everything as well and carry product lines just like a regular retail store. The only reason this doesn't get a 5 is exactly that, it's not really an outlet with rock bottom prices (again, good to fair prices) so if you are looking to pay pennies on the dollar, this may not be your place, but if you are concerned with selection while being budget minded this is definately your place. read more

We had to pick out tile and grout for the master bath. We were over whelmed and Paul Armstrong came to our rescue. He helped us with every aspect of the process. Paul was so knowledgeable and patient with us. He made our experience at Floor and Decor stress free. He stayed with us while we checked out and helped us load it into our truck. They are so lucky to have an employee that is so customer service oriented like Paul is. We will be back again because of him. read more

Had a completely MISERABLE experience with this store & their inept manager. They sent my $13,000 order of Hickory Hardwood flooring on a semi that could not get to our house, so the driver said he was unloading everything on the side of the road & we'd have to figure out how to get it to our house. I got on the phone immediately & called the store to get them to fix this, asked for the manager who refused to come to the phone. I left my name & number, explained what was going on & waited. And waited. And waited. So I called again & the same thing, the manager refused to come to the phone. So, I paid the driver to take the load to a storage place I had to pay for so our $13,000 wouldn't get dumped on the side of the road. Then I had to pay someone to load the flooring & take it to our house. Incredibly frustrating, incredibly poor customer service, incredibly inept manager. If you plan on buying anything from Floor & Decor, I highly recommend that you pass this horrible location up & spend your hard earned money at another store that will hopefully give a crap about you. read more