The entire timeline of this trainwreck is too long to put into words here. Please see the attached screen shot for the entire timeline. Local shops are usually eager to to make things right when they fall short. This shop tries to push you off to someone else long enough for them to sell the shop. The new owners are not any better and have no quality control and do not care about your property or quality of service at all. read more

Master Mower - Complete timeline of my interactions with Master Mower shop. - Farm Equipment Repair Near Me - Marietta, Georgia

Everything we need for our Ferris mower without a wait and downtime This is definitely our go to for mower parts!

I have been in business for 34 years. I have had many company service my equipment over the years. Master Mower has been by far the most consistent with correct repairs and full knowledge of the equipment they sell. I would and have recommended other companies to purchase from them and take their equipment there for repair. read more

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They've been outstanding for me. From service work to some repairs, they've done exactly what I wanted in a very reasonable timeframe and communicated well when it was ready. I couldn't ask for more. read more

Been dealing with RC and the gang at MM since 2008. Bought three Walkers from him. They were a big part of my small landscape business. Always got me in and out quickly. RC is a character and so am I. Like his no nonsense approach to the Walker Mower. Recommend MM to anyone. You will be treated how you treat them. Fair enough. read more

My chainsaw was in need of repair under warranty (recoil assembly kept jamming) so I took it to Master Mowers, an authorized Husqvarna warranty repair facility. I called every couple of weeks to inquire on the status of repair and each time the response was, "The part is on backorder." After two months my chainsaw was out of warranty so I cannot take it anywhere else. A brief conversation with Husqvarna resulted in the response, "Don't worry about being out of warranty, we have hundreds of that part in stock, will ship one to you immediately." That day I picked up my chainsaw, still sitting on the same shelf with the cord still hanging out, it appears they never even looked at it. I stated I was tired of waiting - they replied they had ordered the part a second time two weeks earlier. Since when do you order the same item twice? The recoil assembly arrived at my house in three days and, five minutes later, the chainsaw was running perfectly. Cannot write an accurate review on the quality of repair work at this facility because my equipment sat on their shelf for 3 1/2 months with zero work done. read more

Worst mechanics for service. I'd never have work done or buy anything from them. They couldn't fix a simple pto and belt. Forgot to install a bolt and it broke again and bent the shaft with only 250hrs and had to almost sell for scrap even after the crap mechanic tried to bend back and never was the same. Junk store and even worse mechanic. Negative stars required for this dump read more

These guys are the most experienced. They are very knowledgeable and have the only the best commercial equipment. Always open, ready to help. read more

Outstanding customer service. Justin could not have made the buying process easier. They came highly recommended and I can see why. I'm 2.5hrs away but I will be doing all of my business here in the future. read more

Updated Review. I was contacted by the manager at Master Mower after posting my not so favorable review. I trust that he has addressed the issues below and if the need comes up again I will give this business another chance. If all goes well I may raise the stars again at that point. Original Review...Not impressed. I ordered about 8 parts for my backpack blower recently. I was told the parts would probably be in the following Monday. I never received a call so I called on Wednesday to check the status. The person who answered did not find my order but after some discussion determined it was there scattered on the counter with no name on the parts. Concerned, the next day I drove the 20+ miles to hopefully get the parts I ordered. When I arrived the person who ordered the parts for me helped me gather the parts. However, two parts were not there and the guy says, "well I guess they were out of stock" which I knew was BS. He was so disorganized I am sure he just did not order them. Of the parts I did get, one did not match the original part so his suggestion was to use duct tape to hold everything together. Well, the reason I ordered new parts was to get rid of the tacky duct tape on the blower already. So, basically after getting some of the parts that were supposed to be ordered for me and asking a few basic questions about the parts which obviously irritated the guy I left unsatisfied and will never buy from them again. read more

RC has been my go to for 25 years. We've purchased well over 200k in equipment from him and he and his team are excellent mechanics. He's honest with you and doesn't like to do patch work repairs. read more

Being in the lawn care business since '94 you can definitely say that I have bought and operated different lawn mower models. I have purchased and have had them serviced with various dealers. If it wasn't one issue it was always another of why the dealers could not properly fix my equipment in a timely manner. When you are in business for yourself time is money and if your equipment is in the shop for weeks on end, that becomes an issue fast. This brings me to the main part of this review, Master Mower. Now, I only run Walker Mowers and I have to say that it take a special type of mechanic that actually knows what he is doing to work on them. I had heard of RC in Marietta through various other lawn care companies and after being let down time and time again by these so called "reputable dealers with master technicians" I decided to take the ride from Buford, Ga to Marietta. One of the BEST decisions I have made in this profession. RC and his crew are without a doubt the best there is. Their professionalism and delivery does not compare to these big brother dealers. RC is always quick to diagnose my equipment and fix it on the spot if possible. He understands how crucial it is for a company to have their equipment at all times; not to mention that he beats anybody else's price no questions asked. I would never think about going through the hassle of taking my business elsewhere. If you're looking for an honest, reasonable and professional place to have your equipment serviced or looking to purchase new equipment take a ride to Marietta Master Mower and see RC and the crew. Those guys know their stuff. There's a reason why he's the number one dealer in the state, just ask any true lawn care professional. read more

Wow! first i left a very rough review of this place.. but after speaking with the manager Michael and speaking on the misunderstanding I will for sure be coming back! Very polite very informative and all around great customer service! read more

The owner Name is RC what a Character. Lies after Lies always over pricing. Lawnmower still, doesn't work. I recommend you to take your business else where. I suggest you not to go there .Look for some one who's professional, knows how to treat paying customers. I wanted to pick up my lawnmower he had the nerves to say I don't have the money to pay him for my equipment. which happens to be a lie. I was sick and tired of him running my bill up just because. They had my mower over 2 months . which should tell you they don't have a clue what they are doing there. I can't stress this enough please don't waste your time and hard earned money at this dump. I wish I could give them a negative Five stars they are that bad. The app force me to give them a star . I would take my lawnmower there if they was the last store on earth I would buy a new just because they don't have any people skills , you have any idea on how to run a business..... read more