I need to give Paul here at Ace Hardware 5 Stars for giving me the help I needed to resolve a…read moredilemma. The manufacturer from Amazon sent screws too short to mount my protection lens over my ALABAMA front plate. Paul quickly found the Metric 5 screws a half inch longer to give me the depth I needed to mount the lens. Ace is famous for having the "Helpful Hardware Folks". It's just nice to know they have people like Paul that lives up to the name. Thanks so much!

I called to talk to Wayne and he was unavailable.. I was told to come in Wayne would be there and…read morehe could plug my lawnmower tire.. I went up there. I couldn't get any service at all. Wayne said he didn't talk to me which I already knew that because I talked to someone else... the older told me to get my tire and bring it in. I him that I had back issues and I wasn't able to hardly move... I'm blind in one eye I'm and he chose not to help me.. he could have went to my car and grabbed my little tire out and took it to Wayne to plug acted like he was five years old and just couldn't do It.. Ace Hardware you can do better. I really do love you guys, but I don't like poor customer service... being handicapped, partially blind, and I have screws in my lower back. I was needing help that day... .. the man ride around the block from you took my tire checked it out pumped it up and sent me on my way... I'll give you a zero poor poor customer service... I come in there all the time... I do believe I need a an apology from the man with the mustache.. acting like he could not reach in my car and grabbed that little tire... thank you for nothing because that's exactly what I got nothing... 0000 I pray that you get better employees in there... because the ones you have are not good... I'm not blaming the girl. I'm blaming the man for not being a man and helping a woman out... so if you have any kind of disability stay away from Ace Hardware because they will not help you and they don't care it's all about the paycheck... do not go there. They will look at you like you're stupid and stand around looking at each other twiddle .. yes I'm angry because I've never been treated like that before.. I guess I should just stay with Home Depot.. thank you Ace Hardware in Buford, Georgia

The associates in Lowe's are clueless. I called to ask lumber a very simple question and before I…read morecould even ask he said "I am new, I don't know anything about lumber." "Is there anyone else I could speak to?" "No I'm the only one who works in here".

Absolutely one of the worst experiences I had with ANY store. I called to ask a simple question: If…read morethey offer installation services for a home refrigerator. However, upon being connected to customer service, I was simply asked to "hold on." Then as I sit there waiting for MORE THAN HALF A HOUR, something came up that required my attention for less than 3 minutes. Which, unfortunately is when the people finally answered. So instead of giving me a few minutes after hearing me say "give me like 30 seconds", they just immediately hung up on me. Way to go, Lowes.

IMPORTANT NOTE: Do not spend money on the extra "U damage it" warranty... The devil is in the…read moredetails: Parts & Service: Honoring the warranty on a new lawn mower I've used 4 times over a 2month period! I bought it in April. Northern Tool in Buford charges 60 dollar diagnostic fee for all power equipment...even if it's new. The diagnostic fee is non refundable and is not applied to the repair. I recommend Ace Hardware across the street. Why!?! Warranty repair has no diagnostic fee, and if there is a fee, it's applied to the cost of the repair.

I dropped my Ridgid model mobile air tri-stack, 5 gallon, compressor off at Northern Tool at 4125…read moreBuford Drive in Buford, GA on April 9th for repair. (Original cost to purchase was around $500). I have the existing tool check card (number 0102) as well as the Parts, Service, & Repair form which I signed on April 9, 2024. I have the cash register receipt showing that I purchased a tarp and paid $60 for labor in advance of the repair. The customer copy of the receipt is SKU number 155400110024008732 for a total charge of $81.19. I followed up numerous times with the location asking if/when the repair process would be completed. The response was always that the repair was not done and they would contact me when the repair was completed so I could pick up the compressor. I always had to go to the location to inquire about the status, three times. I never-ever received a follow up call from anyone at Northern Tool. Often I left a message, with a promise that they would return my call, and I never got a response. My frustration finally got to me and I drove to Buford to ask in person about my repair. To my shock and surprise the Manager (I believe the name is Jeff) told me that I had picked the item up on April 1st!! I didn't even drop it off for repair until April 9th! I ask for them to show me the signed release and payment for the repair form which they said they were unable to produce. The Northern Tool contact (Holly) I have to thank for never calling me and understanding why would I come back to get my compresser if I had picked it up....SAD! I would not recommend Northern Tool to anyone.

Every nut and bolt on the planet. Got sent here from Home Depot. They said Glazes will have it.read more

I love this store and the people. They have a great selection of tools, hardware, and always very…read morehelpful. Nothing like a big box hardware, they care. If you need one screw all you have to purchase is one screw, not six. You will love this store.

This review is strictly for the manager on duty when we were purchasing our items. Jeff! Your…read moreoutstanding, you handle your business, and most importantly you help your customers. Your hard work is noticed and I appreciate you helping our family out with purchasing. We had bought a toolbox on 5/28 and came home to unboxing it and there was a dent on the sides along the frame (yes things like this do happen) but Jeff immediately handled the situation even during closing! I appreciate the hard work. You have earned our business.

I like home depot. In many ways they inspired me to learn how to do things myself. Help others help…read morethemselves. What a brilliant concept. I hope this location does well. They are handling the covid situation as best they can and they have a great selection. May they be successful and always in the black. Their prices are competitive but I have noticed their selection while good is not as good as northern tools. Anyway I give them 4 yelp stars for now and wish them a very positive day. #homedepot #letsdothis #powerofdoing #gotime

Thee workers here are really knowledgeable and friendly! I love shopping here. Theey have been very…read morehelpful in fixing a few things around my house without me having to buy new equipment or power tools. They have a "repair bar" where you can bring your power tools or mower, etc... and they will diagnose it on the spot. Thomas was very helpful in getting my lawnmower issues resolved without me even bringing it in. I just had photos and described the issue. Tiffany helped me find a replacement part for my auger and now it works again. These folks know their stuff! Before going to Lowe's or Home Depot, try out your local Ace Hardware first! They don't have everything the big box stores may have but they have the home town feel and can always order it. The prices aren't outrageous either. Join the rewards program and get a $10 off purchase coupon on their app.

Needed some pool care essentials and swung by this Ace in Braselton--super glad I did! The store…read morewas spotless, and the team was welcoming and helpful. Found algae destroyer and other supplies with no hassle. Will be back!

I have done business with Howard Bro. For over 45yrs starting back when it was one tiny store on…read moreBuford highway ( now they're gardening equipment center) and they are still the best. God Bless.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

I went to this store, in order to buy a piece of Mahogany that I need for a project…read more While I was there, the store was overwhelming staffed and patroned by older men who I found to be rude. The lumber section of the store is in a back corner, and isn't a very large area. While I was selecting my piece of wood, several men would just walk walk in front and around me, without saying excuse me nor being verbal at all. It was like I wasn't even there, to them. So as to not get touched or knocked over, I had to move away from the lumber twice, even though I wasn't finished making my selection, just so I wouldn't be "in the way." When I went to check out, I was standing in line, and the cashier, Don, called the gentleman who was behind me up to the register to check out. That gentleman let the cashier know that I was ahead of him and it was my turn to check out. I had actually been standing in line for a while before the customer behind me even got in line. Don then called me up- he offered no apology. As he checked me out, Don didn't ask if I had found everything ok. Didn't ask if I needed anything else. Generally unfriendly. I just generally noticed a certain theme in this store, and I don't like the vibe. Maybe some diversity, in gender and/or race, would help offset that vibe. I'm not sure, and don't really care because me nor my dollars will be returning.

They are good for power tool woodworkers. Some of the rocker branded tools are great, some (like…read moretheir chisels) are cheap for good reason.

Store has gone down. Looks very unkept and actually dirty. Went to get propane tank filled on…read moreWednesday midday. No customers in the store. Waited 40 minutes to get it filled and eventually the cashier had to come out and fill it for me. Like I said, quality of this store's service has eroded significantly.

I've frequented this store for 20 years or so. They are slowly losing my business, as well as my…read morecustomer recommendations. I'm starting to drive further to the big box stores because I can't stand the attitude and poor customer service at the front desk. I want to give this store a pass because they are local, but I cringe every time I can't find something and need a little help. There are some helpful people working here. I can only suggest that if you don't like your job... please, either change your attitude or your job. Don't act as if my spending money on Ace merchandise is an imposition.