Went to return a Sthil attachment to S&S Ace Hardware in Buford. The part was not what we needed…read morebut the salesman continued to procrastinate by trying to sell us other components but we just wanted to get a refund. We ordered the part on-line from a store in Pensacola FL and hoped any Ace/Sthil dealer would refund our purchase. After listening to his continuing sales pitch we again asked for a refund on the unused item in the original box and our receipt. He finally said "I'll have to ask my manager". He came back stating they would not take the item and it was "obsolete". We purchased the item 32 days ago! We called the store in Pensacola and were told there would be no issue in refunding the purchase. This is the true statement of "No customer service, service. This store in Buford has changed based on our years of shopping this location and this salesman was very Kurt.! Just plain rude!!

Bought ice melt week ago. There were no signs indicating item could not be returned. Did not use…read moreso went to return it and sign said could not be returned. Manager said so many people were returning items they changed the policy. I like to support local but will go to Home Depot or Lowe's in the future.

Absolutely one of the worst experiences I had with ANY store. I called to ask a simple question: If…read morethey offer installation services for a home refrigerator. However, upon being connected to customer service, I was simply asked to "hold on." Then as I sit there waiting for MORE THAN HALF A HOUR, something came up that required my attention for less than 3 minutes. Which, unfortunately is when the people finally answered. So instead of giving me a few minutes after hearing me say "give me like 30 seconds", they just immediately hung up on me. Way to go, Lowes.

Ron who works in the kitchen and cabinets area is a very very Rude Person to me today.... I asked…read morehim was busy he said yes as he was on the phone with someone else then he said he was helping somebody else but I watched him hang up the phone and walked over to a couple and ask them did they need anything they no then turns to me and said ( no one showed up to help you yet?)) I I knew right there. He was going to be a problem... and from that moment on he attitude towards me was totally condescending and so unprofessional!! Kyle the store manager helped me out and ma Wanda at the door was so nice and helpful.. she needs to teach Ron with the mustache tall white guy how to treat people with respect....

Good place to get tools at affordable price & extra useful stuff too!…read more Great customer service! Great to get coupons for tools !

Friendly service and helpful associates! I have never had an…read moreissue with anything here. They email the receipt by asking for phone number it is very helpful if you need to return or exchange something. Great prices and they stand behind their products. Sign up for their emails and you get coupons too.

I love this store and the people. They have a great selection of tools, hardware, and always very…read morehelpful. Nothing like a big box hardware, they care. If you need one screw all you have to purchase is one screw, not six. You will love this store.

The owners are super nice and helpful. They can tell you what you need for your project and help…read moreyou find it in their store.

This review is strictly for the manager on duty when we were purchasing our items. Jeff! Your…read moreoutstanding, you handle your business, and most importantly you help your customers. Your hard work is noticed and I appreciate you helping our family out with purchasing. We had bought a toolbox on 5/28 and came home to unboxing it and there was a dent on the sides along the frame (yes things like this do happen) but Jeff immediately handled the situation even during closing! I appreciate the hard work. You have earned our business.

I like home depot. In many ways they inspired me to learn how to do things myself. Help others help…read morethemselves. What a brilliant concept. I hope this location does well. They are handling the covid situation as best they can and they have a great selection. May they be successful and always in the black. Their prices are competitive but I have noticed their selection while good is not as good as northern tools. Anyway I give them 4 yelp stars for now and wish them a very positive day. #homedepot #letsdothis #powerofdoing #gotime

Needed some pool care essentials and swung by this Ace in Braselton--super glad I did! The store…read morewas spotless, and the team was welcoming and helpful. Found algae destroyer and other supplies with no hassle. Will be back!

Thomas the manager in the service department went above and beyond to make the situation right…read more They replaced the defective Stihl saw at no charge. Thanks Thomas

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

I took my Riding lawn mower to Howard Brothers lawn mower shop in Dallas Ga and had them replace…read morethe cam shaft well after keeping it for a month they bought me back a mower that wasn't mine an older run down mower these people are crooks I talked to corporate about it and filed a police report and will be sueing Howard Brothers lawn mower shop warning stay far away from these people

I went to this store, in order to buy a piece of Mahogany that I need for a project…read more While I was there, the store was overwhelming staffed and patroned by older men who I found to be rude. The lumber section of the store is in a back corner, and isn't a very large area. While I was selecting my piece of wood, several men would just walk walk in front and around me, without saying excuse me nor being verbal at all. It was like I wasn't even there, to them. So as to not get touched or knocked over, I had to move away from the lumber twice, even though I wasn't finished making my selection, just so I wouldn't be "in the way." When I went to check out, I was standing in line, and the cashier, Don, called the gentleman who was behind me up to the register to check out. That gentleman let the cashier know that I was ahead of him and it was my turn to check out. I had actually been standing in line for a while before the customer behind me even got in line. Don then called me up- he offered no apology. As he checked me out, Don didn't ask if I had found everything ok. Didn't ask if I needed anything else. Generally unfriendly. I just generally noticed a certain theme in this store, and I don't like the vibe. Maybe some diversity, in gender and/or race, would help offset that vibe. I'm not sure, and don't really care because me nor my dollars will be returning.

They are good for power tool woodworkers. Some of the rocker branded tools are great, some (like…read moretheir chisels) are cheap for good reason.

Store has gone down. Looks very unkept and actually dirty. Went to get propane tank filled on…read moreWednesday midday. No customers in the store. Waited 40 minutes to get it filled and eventually the cashier had to come out and fill it for me. Like I said, quality of this store's service has eroded significantly.

I've frequented this store for 20 years or so. They are slowly losing my business, as well as my…read morecustomer recommendations. I'm starting to drive further to the big box stores because I can't stand the attitude and poor customer service at the front desk. I want to give this store a pass because they are local, but I cringe every time I can't find something and need a little help. There are some helpful people working here. I can only suggest that if you don't like your job... please, either change your attitude or your job. Don't act as if my spending money on Ace merchandise is an imposition.