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Lowe's Home Improvement

1.9 (61 reviews)
ModerateHardware Stores
Open 6:00 am - 10:00 pm
Updated 2 months ago

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Reviews With Photos

Being asked to "hold" for 39 minutes.
Feng W.

Absolutely one of the worst experiences I had with ANY store. I called to ask a simple question: If they offer installation services for a home refrigerator. However, upon being connected to customer service, I was simply asked to "hold on." Then as I sit there waiting for MORE THAN HALF A HOUR, something came up that required my attention for less than 3 minutes. Which, unfortunately is when the people finally answered. So instead of giving me a few minutes after hearing me say "give me like 30 seconds", they just immediately hung up on me. Way to go, Lowes.

Entrance
Ginny S.

The people are pretty nice here but the store is usually under stocked if you are looking for something particular go to a different Lowe's store. They also are very slow if you need something. They take forever to answer any questions even if you call ahead. It's hard to go here for anything quick, if you need any assistance you better be prepared to wait half hour atleast. This happens all the time and not on only one occasion, I don't know if they are understaffed or just careless, but they have always been slow here. ‍

Our Angel. With her head placed in her lap
Angelique F.

I had a stove/oven delivered to my home yesterday and these delivery people did this to my Angel and didn't even tell us.

Nothing!!! No people for employees

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6 years ago

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9 days ago

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11 months ago

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6 years ago

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4 years ago

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3 years ago

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3 years ago

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2 years ago

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5 years ago

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6 years ago

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6 years ago

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5 years ago

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7 years ago

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3 years ago

We came in today for lumber and Marc was awesome and so helpful/friendly today. He is great, thank you!!!

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8 years ago

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3 years ago

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4 years ago

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4 years ago

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7 years ago

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4 years ago

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7 years ago

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5 years ago

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15 years ago

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15 years ago

I can't help it. I just like the way Lowes are laid out in comparison to to big orange. Neater and easier to find items here.

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8 years ago

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6 years ago

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8 years ago

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9 years ago

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6 years ago

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7 years ago

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Ask the Community - Lowe's Home Improvement

Review Highlights - Lowe's Home Improvement

Super helpful and focused on getting us what we needed and not on pushing stuff we don't need.

Mentioned in 3 reviews

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S & S Ace Hardware

S & S Ace Hardware

2.7
(47 reviews)
1.1 mi
$$

Went to return a Sthil attachment to S&S Ace Hardware in Buford. The part was not what we needed…read morebut the salesman continued to procrastinate by trying to sell us other components but we just wanted to get a refund. We ordered the part on-line from a store in Pensacola FL and hoped any Ace/Sthil dealer would refund our purchase. After listening to his continuing sales pitch we again asked for a refund on the unused item in the original box and our receipt. He finally said "I'll have to ask my manager". He came back stating they would not take the item and it was "obsolete". We purchased the item 32 days ago! We called the store in Pensacola and were told there would be no issue in refunding the purchase. This is the true statement of "No customer service, service. This store in Buford has changed based on our years of shopping this location and this salesman was very Kurt.! Just plain rude!!

I need to give Paul here at Ace Hardware 5 Stars for giving me the help I needed to resolve a…read moredilemma. The manufacturer from Amazon sent screws too short to mount my protection lens over my ALABAMA front plate. Paul quickly found the Metric 5 screws a half inch longer to give me the depth I needed to mount the lens. Ace is famous for having the "Helpful Hardware Folks". It's just nice to know they have people like Paul that lives up to the name. Thanks so much!

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Rockler Woodworking & Hardware

Rockler Woodworking & Hardware

3.6
(11 reviews)
33.3 mi

I went to this store, in order to buy a piece of Mahogany that I need for a project…read more While I was there, the store was overwhelming staffed and patroned by older men who I found to be rude. The lumber section of the store is in a back corner, and isn't a very large area. While I was selecting my piece of wood, several men would just walk walk in front and around me, without saying excuse me nor being verbal at all. It was like I wasn't even there, to them. So as to not get touched or knocked over, I had to move away from the lumber twice, even though I wasn't finished making my selection, just so I wouldn't be "in the way." When I went to check out, I was standing in line, and the cashier, Don, called the gentleman who was behind me up to the register to check out. That gentleman let the cashier know that I was ahead of him and it was my turn to check out. I had actually been standing in line for a while before the customer behind me even got in line. Don then called me up- he offered no apology. As he checked me out, Don didn't ask if I had found everything ok. Didn't ask if I needed anything else. Generally unfriendly. I just generally noticed a certain theme in this store, and I don't like the vibe. Maybe some diversity, in gender and/or race, would help offset that vibe. I'm not sure, and don't really care because me nor my dollars will be returning.

They are good for power tool woodworkers. Some of the rocker branded tools are great, some (like…read moretheir chisels) are cheap for good reason.

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Lowe's Home Improvement - hardware - Updated July 2026

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