Van is super friendly! We were greeted and Van asked how he…read morecan help us today. We were only looking for a refrigerator but ended up buying washer and dryer and also a range oven here. The items are returned due to dents but functionality it still work great. Van offered to deliver the refrigerator and a washer for us for a small fee using his pick up truck. We took the other 2 items with our mini-van. All 4 appliances worked great when we tested them at home. Good to know Van will take care of you within 30 days if there is any problem with the appliances. And some small fee for service call with a 3rd party for a year after that. But as long as they work within the first 30 days, you shouldn't have any problem. I highly recommend this store! Great price and great customer service.

Needed a new washer. Didn't want to pay full price. Didn't want used. Stumbled on this place just…read moredriving by and doing a Google search. Went in and shopped. Went home and compared, priced, shopped. Came back here. No frills for the shopper, but not unfriendly. Just business. Happy with our purchase thus far (3weeks).

CONS!!! I ended up settling on this place after visiting…read moreseveral used appliance store in Lawrenceville. If I didn't need a replacement refrigerator in such a rush. I would have driven out to other used appliance store further out. On 6-24-17, my boyfriend and I came here to purchase a refrigerator for my Great Aunt's 70 year old home, that's not up to code to handle a up to date appliance. My first thought coming is to tried to negotiate a deal on there "used" and some "roach infested" refrigerators. But! They wasn't having that. I mean my God the choices they had was very desirable. Like I said before roaches was crawling out of some" meaning if there are roaches living in them.... obviously the fridge isn't cold enough"! But anyway I chose one for $200. I got it home and 2 days later I notice I noticed water all over the floor. I called my boyfriend and he called the store back to let them know. The young lady stated that it would be a $65 charge for the technician to come out to the house. So! When he told me that... being a woman I immediately called them myself and told them that's going to work. After spending $200 on a fridge they got out of some apartments was happening. A few couple days later there was water O the I side as well and the fridge area wasn't getting cold enough. On 6-8-17 my boyfriend and nephew loaded the fridge on his truck and we hauled ass back to the store. Now! When dealing with these used place of course they don't want to give your money back. So! Here we go again switching out for another one. PROS!! The whole process and their customer service was good. They didn't give us any problems with exchanging the fridge, nor our complaints. Ms. Ester even sent me pictures of the refrigerators she had In stock that was comparible to the one I had already. The day we brought the other back Ms. Ester showed us more too choose from. So! I just hope I won't have to come back again. Geezzzhh!!!!

I thought this place was great. It's right down the road from my new house, and it's a rather small…read moreplaced crammed with appliances. Took me all of 5 minutes to pick out a washer, then just another 5-10 minutes to check out. They could have delivered it the next day, but we didn't need it just yet - so they brought it out the following weekend. The delivery and installation fee seemed quite reasonable to me, and when they got to the house, they were in and out in 10 minutes, tops. And so far, so good! It works great! Granted, I feel more comfortable buying a used washer or dryer as opposed to some other appliances, because they really do seem to last forever. (My parents have had the same set for over 20 years, maybe even closer to 30.) If I have any experiences like the Orangehead review here, I'll come back and update. But so far, there have been no issues, and it was a super easy purchase.

The customer service and communication was tremendously appreciated. I brought my washing machine…read moreand dryer for a great price and they deliver. I most certainly will return.

From the owner: New top name brand mattresses at discounted prices up to 70% Off retail prices, New open box…read morerefrigerators, washers, dryers, stoves, kitchen and laundry appliances up to 55% Off retail prices.

I always recommend Britt's to friends because #1, they show up for quotes and/or delivery exactly…read morewhen they say they will & they are efficient. You may be surprised how much stress this eliminates for you as the customer. They've also always cleaned up all the product packing etc. Tip: If you look online & there is a certain appliance model you're interested in, you can call Britt's for a quote. Most of the time they can order it for you. Just note the product number so you can be precise. Home Depot & Lowe's generally sell the "installation kit" of appliances separately do their price will appear lower, but Britt's includes all that the last time I checked. So if you're comparing prices, be sure you are checking the final cost with everything.

My family and I have supported Britt's for years; we used them for several high-end appliances,…read morecarpet, hardwood for two houses over the last twenty years. We are now selling our house and moving once again, we will not use Britts after out last experience. Britts installed hardwood throughout the main floor, approx. 11K 7 years ago, they caused a lot of damage to walls and even the front of our stainless-steel fridge when they tilted it to move it. Getting a response from anyone was a challenge, they kept referring me back to the Britt family member who handled our remodel, we never got it resolved. The new KitchenAid cooktop they delivered had a very clouded appearance to it. This time they just casually told us to contact KitchenAid, not them to have a new one ordered and then call them to reinstall. Really? No responsibility on their part to make the calls, order a new one, make arrangements to get it resolved? We had no shouting matches or arguments with them just have quietly taken our business elsewhere and will again as we remodel our new home and prepare this one for sale. I know our business is probably a drop in the bucket for Britt's - they very much made us feel that way - although we saved for quite a while to do all of our remodels, but supporting small, local businesses has to work both ways. They also have to care about the big and small customers (in total we have spent about 75K with them) and appreciate the loyalty that repeat business represents. Onward and upward, we will find another small business to support :-)

My husband and I purchased a french door refrigerator here, three months ago…read more When we arrived in the store, they had a variety of appliances at great prices. The men who worked there, was oh so excited to help us. They smiled, was respectful, and even had great conversation....great salesmen. They do payment plans, which we didn't do, because we love paying all at once for everything (except when I shop on QVC or HSN. But, that's another story.) They also do delivery. Its not free, but you can bargain with them. The fridge arrived the next day. The men installed it and left a mess in my kitchen. I did not know that, until my husband was upset about the problems we started experiencing, with this appliance. Everything was working great, until a month and a half into having the fridge. We started hearing a bad rattling sound in the fridge. Then bonk bonk bonk....it stops working. The freezer worked, but the fridge did not. They have a warranty on their appliances, so we called them to let them know what happened. Mannnnn, we didn't see the maintenance man until a week later. I had to give my food to my pastor and first lady. I had just went shopping three days prior, for fresh produce. Now, the only thing I keep in the fridge is shelf stable items. Heck, I need to go check on them, just in case. When the maintenance man came, his name is Angel, he did a quick fix and said that he would be back as soon as he gets the part in. He said that it should be 3-4 days. Well well well. Fast forward two weeks. My husband calls a many of times, with no return phone call (after leaving message after message with the receptionist.) One day he calls, and the receptionist said that Angel just went on paternity leave, and he wont be back until that Monday. Ohhhhhhh, so all they have is one maintenance worker huh? Yup. So, two more weeks of calls, from my husband and no response, I told him to give me the number. Y'all, when I called up there, I went off, yall hear me? I went OFF! I told the receptionist that I was about to call my bank to get my refund, blah blah. I was heated, and still am. I haven't been able to use my fridge at all. The ice maker doesn't work, and the water isn't cold. The fridge isn't cold at all. Its not hot either, it's room temperature like, with a hint of coldness. Being that I have a 14 month old, I storing milk is not an option. I have to use a mini fridge to do that. I just got a phone call from my husband and he said that Angel will be here in 35 minutes, and that he has the part for the fridge on his truck. What? So, I had to act a fool, for something to be done, on a fridge, that we spent over $1000 on? Guess this shows that women get things accomplished, better than men (just joking,) but in all seriousness, this shouldn't have come to this. They have done ruined their clientele. I have so many military battle buddies, that want to know where we got the fridge. I tell them where I got it, and tell them to tell their family and friends, not to buy from them. Heck, my church family loves the fridge, and I was going to surprise them with one. I had one picked out and everything. Its sickening, that we had the fridge for 3 months and it has only worked for about a month and a half. I will do an update on what happened, once this refrigerator has been working. Its still gets 1 star, but imma update yall. Ok. I took a break while watching them work on the fridge. My husband came home from work because, I don't like being in a house with a man, thats not my husband. Nope, you wont get me caught up in no unnecessary mess. It took about an hour. Still, they were polite and respectful. He told my husband that its fixed. He said that if there is anymore problems, we can come back up there, and exchange the fridge with another one of equal price. We will see.

I purchased a washer and dryer on 4/13/2024 for $900 dollars. The second week the washer would not…read morespin. It took a technician TWO times to fix the problem. After 20 days my dryer stopped heating up. Know it is under "warranty" two week later, two technicians later it is still not drying! When I called the store, I purchased it from they would not take it back, exchange or give a refund in fact they were very rude. Think about it $900 dollars wasted in this economy. It is a hardship on my family. And continues to be 7/3/2024 I am still cannot dry my clothes. Before you buy anything reach out to me and I will show you receipts! Do not waste your money with this organization. They will do you wrong and not blink twice. No accountability just damaged products! Email me at jsouthern19@gmail.com if you need receipts. I will do anything to prevent this from happening to another person. Do not buy a thing from them you will regret it!!!!

Never will I go inside here again…read more Walked inside & the owner turned around for one second peering his eyes away from his computer to look at who walked in. Not one time did he ask if I needed any help. After looking around another employee asked if I needed anything. I told her what I was looking for and she pointed out what they had available. She put on a mask midway through talking and when I looked over at the owner he was maskless and was not interested in anything that I was attempting to look at or buy. Horrible customer service and even more horrible safety issues.

If I could give half a star or zero I would. This is the most unprofessional place I have done…read morebusiness with in the city of Lawrenceville. I tried to support this local business before going to Samsung directly for my washer and dryer set in which they are running pretty good deals there now. This place fixes or gets appliances with minor wear that they try to sell off as new. I bought a newer looking washer and dryer set for my mother and the dryer started squeaking right when we got it and the washer stopped working with a clog issue about a week or two after using it. They were horrible at communicating and calling my mother back when she called to try to get someone over. When I went up there I spoke with an Alfonso and he was very annoyed and rolled hie eyes when I asked if we could have someone come out. He said they would have someone out and they eventually came without calling so I had to scramble to get to the house for them to come in. They looked at a motherboard part and came the next day to see if they could replace it and they could not. They told us they could give us another washer but it would be a different brand but who wants a mismatch washer and dryer. We asked if they could find us another set or refund our money. They said they would have another washer that was the same model by the next week. We called and they never picked up so I went back up there to speak with them in which they said it would be here in another week. Fine. It took two weeks total and when the second washer came we used it and it started leaking water during the first use! At this point we were fed up and jus wanted our money back. The units had signs of wear and tear and we didn't feel comfortable with having someone fix an issue on an appliance we paid about $1,000 for both together and we thought the 3 month warranty was too short if all their appliances had problems. They had no other sets so I asked for a refund which they did not want to give. I asked for another set which they didnt want to swap out for because they would be "loosing more money" as I was told from Alfonso as well as the owner Angel. They also would not give me a refund. I called and spoke with Angel and he was extremely rude and nasty to me and I only wanted to get my mother a working washer and dryer set. I told him I could take this to court if he didnt want to give me the refund and he was extremely aggressive and brushed me off and said I wouldn't and couldn't do anything. He wanted me to feel small and weak as a person and wanted to take advantage of us. He finally told me he would refund the money after a few calls back and forth and he'd be able to get it back on my card. After I drive back up there he tells me I will be getting a check and as soon as I said we agreed it would go back onto the card (in a very normal and peaceful but concerned voice) he yelled at me and said I could leave or he would call the police on me (using this as an intimidation tactic because I am a black man knowing how police treat people who look like me). He also said I could take them to court or take it up with my bank and dispute the charges. As I'm getting ready to leave he tells me to take the check and cash it at regions bank as they wont have any fees because its coming from his business with regions bank. It cost $10 dollars to cash there and I let him know it was that much and he said I wouldn't be receiving any more refunds from them (my bank is in downtown atlanta so I couldn't cash it anywhere in Gwinnett). This is a horrible business, the owner does horrible business and the appliances are garbage. DO NOT SHOP HERE. I WILL CONTINUE TO STEER POTENTIAL CUSTOMERS AWAY FROM THIS PLACE BECAUSE OF HOW DIRTY AND HOW COCKY THE OWNER WAS THAT NOTHING WOULD COME OF MY BAD SITUATION. HE WAS VERY HOSTILE AND DOES NOT NEED TO BE DOING BUSINESS IN OUR GREAT CITY OF LAWRENCEVILLE!

I came to the business during Corona Virus Pandemic, my boyfriend is a essential worker. Our dryer…read morewent out on us, so we shop around to find this store open. We came on April 19, 2020 to purchase this dryer. When we got it home it semi-dry our clothes. After a week told boyfriend, I think we got a bad dryer, so a week-in a week dryer started making noise, Sunday morning dryer died. Took it back to the store that Tuesday. Gave me a cheat looking one for the one I had to drop to the back of the store. Terrible customer service, terrible appliances for their high price. DON'T BUY FROM HERE!!! WARNING

5 days ago-Edit I financed a refrigerator through Appliance…read moreOutlet LLC on 3/11/21. It was delivered on 3/13/21. On 3/14/21, I contacted the store to let them know that my refrigerator w as not cooling/working properly. They sent a technician on the same day and I was told that the refrigerator needed a new motor. I was highly unsatisfied as this was supposed to be a brand new refrigerator so I told them to take it back and cancel my financing contract. I called on 3/15/21 and 3/17/21 to get an update on when the refrigerator would be picked up. I was told on 3/17/21 that I had to come into the store and pay a delivery fee or they would not pick up the refrigerator. I refuse to do that. I was delivered a broken refrigerator and I have no intention on giving them any more money. The financing company won't cancel my contract until the store tells them to, and the store won't cancel my financing contract until they have the refrigerator. I'm not paying them any money to come pick up their broken merchandise. I filed complaints with the BBB and Georgia Attorney General. They have unethical business practices and border line illegal.

I was offered a couple of dates and times to choose from for an appointment. I received a call…read morelater to ask if I could change the time, which was no problem; then another call to see if I was available for an even earlier time, which was great. Tony arrived promptly at the time he gave me. He quoted me a price for the labor and frankly, it was less than I expected. He worked quickly and advised me of a problem I hadn't mentioned as it was separate issue from the repair, and I appreciated that. I will adjust my use accordingly. He was very pleasant to interact with, and I'm very, very pleased with the results. Great experience! Highly recommend!

Wonderful company and communication! The service reps are very efficient and take the time to…read moreexplain what's being done and what needs to be done and then the follow up is great.