I visited Home Depot on Black Friday to purchase a workbench cabinet for my son-in-law for…read moreChristmas. It was extremely busy, and the associate I spoke with told me I could pick it up on Monday after it was assembled. When Monday came and I hadn't received a call, I reached out to the store myself. That's when I was helped by Mellany at Customer Service, and I can't say enough about the outstanding service she provided. No one could locate the order because the associate from Friday had called out sick, but Mellany took ownership of the situation immediately. She arranged for someone to assemble a cabinet for me and kept me updated throughout the process. She also went above and beyond by helping me rent a cargo van so I could deliver the cabinet to my son-in-law. The associates in the rental department were just as helpful--especially Devian, who did an excellent job loading the cabinet and securing it safely in the van. Thank you to Mellany, Devian, and the entire team for turning a stressful situation into a great experience. Outstanding customer service!

Great Service They were very courteous and polite…read moreAlso, James even loaded my truck .

Just a mess. Prices are no different then Home Depot but these items are damaged Just go to a…read morereal appliance store

Brand New Dishwasher gets error 4e since first day of use. I…read morebought the thing on 11/17/2018 from the Cumming location. Invoice number 87039308 4 weeks I have been trying to get this fixed and am still getting the "Not my Fault" response from both Samsung and ApplianceSmart as of 12/24 Samsung says, "Install issue", applianceSmart says, "Our guy installs professional all day long, no way! Samsung issue." Mean while, My renters can't wash dishes. I will never use this place again. Home Depot or Lowes wouldn't allow this type of problem. This has been nothing short of a nightmare, and something I will NEVER do again.

Best place in this area to buy appliances! Lower overhead therefore lower prices. Scratch and dent…read moreappliances available. I bought my stove and refrigerator and washer and dryer here after a detailed search of other appliance big box stores in this area. I bought better quality and brands aft almost half the cost of the other places. 4 stars due to limited business hours but worth the wait

I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

Zero Stars for Zero Help: Best Buy Cumming, GA (Market Place Blvd)…read more This review is specifically for the Best Buy located on Market Place Blvd in Cumming, GA. It is the most basic things that matter in retail, and when your employees won't even acknowledge an in-person request, it makes the entire company look inept and weak. My request was simple: a warranty replacement for a Zagg screen protector, a product and service I had previously purchased. The last time I needed this service, I went to the mobile department, and it was fast, easy, and seamless. This time, the experience was a complete, hostile disaster. The mobile department was unstaffed. I asked several employees who were standing nearby for help and got nothing but blank stares or swift dismissals. The "greeter" at the front door was equally useless, looking at me as if I was asking them to donate a kidney. I finally learned I needed to go to Geek Squad. When I was eventually helped, the agent acted as if merely talking to me was a huge favor. He put in minimal effort to look up the original purchase, promptly telling me the item wasn't in my account and that I must have gotten it elsewhere. I pulled out my phone, easily found the original purchase online, and showed it to him. He shifted his tactic, condescendingly stated the phone was "too old," claimed they no longer carried the product, and told me to call Zagg myself--and that was the end of his assistance. He was rude, dismissive, arrogant, and had zero professionalism. It is literally as if the staff went out of their way to be rude and unhelpful. Best Buy Cumming must be doing fantastically well, because they certainly don't act like they need or want customers. I don't know who the current manager is, but once upon a time, Best Buy had excellent service. This was a hugely frustrating and disappointing experience. I received zero help on a warranty service I was owed, and it was such a simple, little thing. As I said, if they can't do the basics well, why trust them with the big stuff?

I would give them zero Stars if I could. I bought a computer from these guys and they sold me a…read more"subscription" to Microsoft Word that bills my credit card every year instead of selling me a software package that is a one-time purchase. I've bought many computers before and never had to pay every year. It was a one-time fee and that was it. This new idea of a "subscription" is just a scheme to make Bill Gates even more rich. And they refused to refund my money or even give me a store credit. Now i cannot access any of my documents or edit them. I WILL NEVER BUY ANOTHER COMPUTER FROM THIS STORE!!!!

Not only did he fix my dryer but he also explained why it wasn't working! JUST. A nice guy!…read more I always will call them for any issues!

First time using VK and will do so again if the occasion arises…read more Quick response to my inquiry, easy and quick scheduling, showed up on time, diagnosed the issue with our 3 year old dishwasher quickly, thoroughly explained course of action and costs, went right to work. 30 minutes later, issued fixed, mess cleaned up and appliance returned to use with no issue. "V" even showed me what he did and where to look if issues resurface. His "boss", aka son, was with him. They were pleasant and easy to deal with.

Refrigerator repair for a leak. Doug was highly recommended from a friend who has appreciated his…read moreservice for years. Quick response to our call, outstanding, friendly service, and reasonably priced. Great experience!

Doug did a water heater install for my 85 year old mother and treated her as his own. Did a water…read moreheater and toilet install for me yesterday and the same treatment. Very friendly and prompt. I recommend and will use again.

The assistant manager Amanda is the best. I had been looking at an item fir a day or two .when I…read morefinally went to purchase it they had sold the last one. I asked Amanda if any othe store had the item . She looked it up and found a store. She said she'd have them ship it to her store. 3 weeks later no item. She offered to go pick up the item . Which I am sure is not in her job description. She did and apologized for it taking so long. I was just glad to finally get it. This is the best customer service I've seen in a long time. Amanda is an asset to your company and I pray she continues to offer great customer service . Thanks a million

It's was great for many years. Went in today looking for a simple item (multi vitamins). None to…read morebe found. It's get worse by the day. Not sure if it's management or not but someone should get a clue! Costco is what down the street!

Service was wonderful ! Great selection of so many things . Visit this shop and enjoy the many…read moreunique and wonderful treasures . So many great gift ideas ..

This place is great! First off, it smells fantastic when you walk in the door. It is clean,…read morebeautifully decorated, and the selection is eclectic. I had the pleasure of meeting Jo, the owner, and she explained that they have over 50 vendors all with their own booths with unique stuff! Yes...over 50 small businesses under one roof. Some notables were homemade cookies, nuts, honey, and beef tallow! There are homemade knitted items, custom T-shirts, (yes, I love Cumming GA included) lots of vintage home decor, furniture, jewelry, toys, and custom wreaths. After walking around the store with a handful, I was surprised how inexpensive my final total was. This place has it all. Run... don't walk... to The Gypsy's Farmhouse for an amazing "something for everyone" experience, with excellent selection and value! SHOP LOCAL!