Just a mess. Prices are no different then Home Depot but these items are damaged Just go to a real appliance store

Brand New Dishwasher gets error 4e since first day of use. I bought the thing on 11/17/2018 from the Cumming location. Invoice number 87039308 4 weeks I have been trying to get this fixed and am still getting the "Not my Fault" response from both Samsung and ApplianceSmart as of 12/24 Samsung says, "Install issue", applianceSmart says, "Our guy installs professional all day long, no way! Samsung issue." Mean while, My renters can't wash dishes. I will never use this place again. Home Depot or Lowes wouldn't allow this type of problem. This has been nothing short of a nightmare, and something I will NEVER do again. read more

Excellent prices. They have both new in the box and open box discounts. Plus they price match! read more

ApplianceSmart - Appliances Near Me - Cumming, Georgia

GOOD TO GO! My initial review really addressed this new store and the options that they had available. I recently returned to actually purchase a washer and dryer set that I had seen during my first visit. This review actually addresses the purchase and delivery process. This appliance duo was on special for a great price and there were just no other stores that even came close to the price that we paid. Things were a bit annoying when we initially went in because there was a lot going on in the store at the time and it wasn't clear who was really assisting us. However, we did get things straightened out and were able to get our delivery scheduled for later in the week. Since they were delivering on the weekend, we asked to have the delivery made as early as possible. The guys contacted us when they were on their way and delivered shortly before 9am. The guys were polite, professional and made us feel very comfortable. They were actually delivering this duo to my daughter's new apartment and we were on hand just in case she needed us. There were no problems because they set up quickly, tested the machines and reviewed the paperwork with her. Everything was great and I was pleased as punch. Overall, it was a very pleasant experience. ***6/3/16 Just be aware of the return policy because there is not a written policy on line which was kind of interesting. I was assured by my sales person that they have a competitive policy that is customer friendly and she also mentioned that items can be returned as long as they are not used. Now, how will I know if I like something if I am not allowed to try it out? When it comes to THIS amount of money, (fridge and microwave), I just can't chance it. I really need to have a written policy that is realistic and gives me peace of mind. I am still a fan of their great customer service! read more

I had a really good experience buying all new kitchen appliances, Devin was great to deal with and I recommend dealing with him, my problem occurred with the delivery of my new appliances, they arrived promptly and were polite, I stepped out of the room and quickly turned around within seconds to find one of the delivery guys had crossed the room about 15 feet and was reaching for my watch and or wallet. He was startled and I walked over and picked my items and he quickly crossed back into the kitchen as nothing had happened. Like I said, I would refer friends and family to Appliancemart to deal with Devin, but under no circumstance would I suggest anyone to allow these thieves in your home. read more

I'm not the type of person that usually complains but I do believe good customer service says a lot. When I called about getting a new dryer the employee on the phone was very rude and not helpful. I said, "Thanks" and will take my business somewhere else! read more

Horrible. I purchased washer and dryer set 02/2014. I also purchased the extended warranty. You would think that they would stand behind their warranty. But to my misfortune they seem to careless weather or not I get my washer fixed or replaced. I guess the only time you can get them to care is when the are taken your money and swearing that their warranty is of the best quality. Don't be fooled this company is only out for your money. I should have went to Sears or Home Depot because they actually care about their customers. read more

Never again. I wish I had gone to Sears and will never make this mistake again. Heads up, you'd be very sure of what you are to purchase because their return policy is extremely unclear. read more

This store has great prices. BUT ... i would shop there even if they didn't. One of the things missing in our world today is organizations that put the needs of the customer first. They do! Another thing that is missing is integrity. They showed that to me in spades. Yes there was problems with my order... things happen. What is amazing is both the speed and they way in which they handled the situation. Their management was super in the way they approached the situation. Also, if you go to the Cumming store, I suggest you ask for Kathy. Now I know the others might be equally as good, but Kathy is SPECIAL! Also, do not be concerned about their delivery or installation people. These guys were terrific. They went beyond the call of duty and never complained. Neither did they spend time looking at their watch as if they had somewhere more important to be. (I have had that happen more than once.) The store uses Supreme Installation Services. Rory is a gem. He works hard to make certain that everything is just right. Now I know you must think I work there but not true. I just am relating my experience. I know there are folks on here who have other opinions but I have bought many appliances from appliance stores, other box companies and I have never been treated as well from the time I walked in the door until today when they fixed the one problem that came up. I would recommend them in any case where you have appliance needs. read more

We bought all of our appliances for kitchen remodel here and was happy with store. Complaint is with GE microwave - First repair was a burnt part AND burned my new cabinet. The GE repairman saw that it was obviously overheating bc all interior was "crisp". Soon after a switch went out (out of warranty). Now repairman reports another switch out and transformer out - $600 in parts only. I have called GE consumer relations multiple times and get more frustrated angry with their level of service. I was told my microwave should've never left the manufacturer bc there is no serial no. and it can't be replaced (at a reduced cost) because of the serial no. issue. I have photos of the unit WITH a serial no. and photos of it WITHOUT a serial no. Only person that could have changed this was the authorized GE repairman. I couldnt have removed and replaced the sticker inside the microwave door. Because this was done, GE will not stand behind their product. EXTREMELY disappointed in GE. read more

Bought a Samsung Stove right after Thanksgiving 2014. Assured it would be delivered in at the most 7 to 10 days. It is now 2 days before Christmas 2014. After repeated phone calls have not received stove. As this was a Christmas present very upset. Finally told after talking to manager that to come in and would have a choice of several stoves to choose from that are higher priced ones to compensate for the non delivery of stove. Could pick up there but no delivery option since so close to Christmas. Arrived and offered a floor model stove. Could have bought a floor model for less money the day we ordered stove. Unacceptable!! Horrible customer service! Thanks for ruining Christmas gift for son's new house!! Now ordered another stove from Lowe's for Christmas. Won't be delivered till after Christmas! Would never recommend this store!!! Devin could care less about the customer! read more

I contacted Appliance Smart looking for a very niche retro style refrigerator. Mike, the manager, absolutely went the extra mile to help me by calling around to see if he could find what I wanted. He promptly called me back and gave me very helpful information about how we could achieve this look and offered me several helpful resources, many of which he called himself to check for me. I have had nothing but positive customer service experience with this store. I purchased a scratch and dent washer for me (they never tried to "upsell" me or be pushy) and now with Mike's help, I am a loyal customer who is happy to recommend this store to others! Thanks, Mike! read more

I went in there Saturday 1/10... I had multiple employees walk around and not notice me for almost 30 minutes before someone came over (while other people that came in were greeted right away) and without knowing anything I was looking for other than a dishwasher tried to sell me an $600 unit. When I told him the features I didn't like such as silverware not on the door he showed me a $500 unit that still had the same features I didn't like... Would never purchase from a store that doesn't appear to value their customers. read more

Promised a Tuesday Delivery date, then signed all the paperwork and WHOOPS! We can only deliver on Saturday. I am going to cancel the order and go to Lowes. read more

purchased a new washing machine for a business space. they were great to work with, however...do not use cargo taxi to deliver your items!!!!! they are crooked, and nasty. nothing about them was accurate from when the item would be delivered to whom to make the check out to. will never use them again for this reason!!!!! read more

I needed a new washer ASAP as my old 15 year old machine had died. Their prices matched or exceeded the obvious big boxes like Home Depot, Best Buy, etc. I dealt with Kathy at the Cumming store and she tool a great deal of time with me explaining all the new machines and features (I hadn't shopped for one in 15 years and had not knowledge of the HE units) Her knowledge and patience made my decision to buy there. She worked with me on price, gave me a great deal, and delivery was quick and easy. I very much recommend. They know appliances (not cell phones and flat screens, like the others. read more

I shopped at appliance smart about 10 years ago. It was a good experience. 3 weeks ago I went back to get a dryer as mine had died. This one has not been so great. I bought a scratch and dent to save $50 because they said there was no problem and completely under warranty. I get it home and hook it up and it makes a scraping noise. Call appliance smart, they say call GE. GE comes out and says they see the problem, but they do warranty scratch and dent units. Call appliance smart, Sales guys says he will have service lady call me. No call. Call service lady, she says doesn't know anything about it. Explain problem, she says let me talk to manager and I will call you back. Well its 2 days later and no one has called. I wonder what would happen if I never called them? Called the manager and spoke with him finally and he said he would pull my receipt and find a comparable dryer and have it delivered and pick up the new one? Was it worth the $50 for a scratch and dent? no way. Appliance Smart completely dropped the ball on this deal. read more