I was offered a couple of dates and times to choose from for an appointment. I received a call…read morelater to ask if I could change the time, which was no problem; then another call to see if I was available for an even earlier time, which was great. Tony arrived promptly at the time he gave me. He quoted me a price for the labor and frankly, it was less than I expected. He worked quickly and advised me of a problem I hadn't mentioned as it was separate issue from the repair, and I appreciated that. I will adjust my use accordingly. He was very pleasant to interact with, and I'm very, very pleased with the results. Great experience! Highly recommend!

Wonderful company and communication! The service reps are very efficient and take the time to…read moreexplain what's being done and what needs to be done and then the follow up is great.

Vadim was awesome!! He did a great job repairing my front load dryer, which would not heat up when…read morerunning. He was very helpful and punctual, highly recommend!

Adding that last star to recognize that Pro Appliance made a concerted effort to apologize for the…read moredelay in contacting me about my part and repair. I received a personal phone call with an offer to refund a portion of the costs because of the delay. It's encouraging to know they care enough to do so. Thanks, again.

So fast and I have to say, reasonable rates. Two visits is all it took to diagnose and then repair…read moremy oven issues within 28 hours from filling out the request online to having a fully functioning oven. Incredible. Clean, competent and knowledgeable. That's all I need. George was great!

Bitter & Sweet Experience…read more I called Mr. V's Appliance Repair and was pleasantly surprised that they were able to come out the same day--within about 2-3 hours of my call. That level of responsiveness earned them the first 2 stars. The technician, George, repaired my dryer. I wasn't thrilled about the cost of the repair, but I paid it. As a woman, I hate feeling like I may have been taken advantage of. Before he left, I tested the dryer and it seemed to be working. The following week, I washed clothes again and to my surprise the dryer stopped working after about 10 minutes. I called them back and once again received fast, courteous service. They came out the same day--this time within an hour--and it was George again. I appreciated that the same technician returned and that he repaired the dryer at no additional cost. That earned them 2 more stars. For reference, my dryer is only 3 years old. And now...the last star has officially been earned because I was able to put my clothes in the dryer and it's still running past the 10‑minute mark. Fingers crossed it's completely repaired now. Thanks, George!

The service person was excellent. My steam oven had a grease build up that he cleaned out by taking…read moreit apart. It is really working awesome now. The flame on my gas oven was not even; which after he cleaned it the gas was even again. I love my Wolf appliances which are ten years old. So we were pleased that he did the maintenance to work great again.

update: if you're gonna buy a Scotsman Pellet Icemaker, keep in mind you *will* need service on it…read more and Innovative has been wonderful to deal with. Ilya, in particular, knows his stuff--but they all do. they helped me collect receipts from repairs to make a complaint to Scotsman... which led to them paying for all parts. still highly recommended!

Back in March we had our refrigerator serviced by this business. They responded right away and sent…read morea Technician out at the time they said he would be there. After diagnosing the issue we were given a fair price and a reasonable amount of time for the part to be ordered and repair completion. We had to make a couple of changes to our appointments, and they were extremely flexible with our schedule, and again responded very quickly. After the initial repair, our refrigerator started having the same issue again. They honored the 6 month warranty on their work and came back a day or two later to resolve the issue at no extra charge. They were very friendly as well. Great experience.

I called them in the morning, and they sent someone out in the afternoon. Anton was awesome. He…read morewas able to diagnose the issue very quickly and replaced the part just as quickly. He was also very nice and courteous. Highly recommend!

Quick response time, good communication, honest, prompt, professional and friendly. Would use them…read moreagain.

GE dishwasher repair Dmitry was great, he was respectful, on time, the quality of work was great,…read morevalue for the money, he didn't try to overcharge. I will definitely use him again and I will highly recommend him.

I needed my dryer fixed after an ill-fated attempt to dry my shoes. I spoke with Paul on Friday--he…read moregave me a clear quote and scheduled the service for Monday. Roy, the technician, arrived right on time and got straight to work. His positive attitude and attention to detail really stood out, and he even went the extra mile to make sure everything was done perfectly. Plus, he was great to chat with. The final charge matched the quote exactly, and the whole experience was smooth and professional. Highly recommend!

Paul from Help Appliance Repair did a fantastic job fixing the agitator issue on our Samsung…read morewasher. He diagnosed the problem quickly and completed the repair efficiently. Paul was honest, courteous, and very professional throughout the entire visit. We really appreciated his clear communication and fair approach. Highly recommend Paul and Help Appliance Repair for anyone needing reliable appliance service!

I called for a washer repair. Another company I had used before didn't even work on this brand. I…read moregot an immediate response and updates on ETA. Alex was polite, professional, honest, thorough, and helpful. AGA charged me less than the other company, also. I would call them again.

Alex was wonderful. Had a squeaky dryer and replaced the wheels and vacuumed everything out. He was…read morevery responsive and explained everything. Thank you again!

I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

Andrei was great to work with. He and the office have great communication and he showed up on time…read moreready to fix my microwave. He's professional and knows what he's doing. I will use him again!

I sent in a request on yelp and they were at my house to fix my washer in less than 2 hours!! It…read morewas a $60 service charge that was applied to the repair. Andrei arrived so quickly and was so nice and friendly! He quickly found the problem, ran out to get the new door latch, and was back within an hour. Altogether I had it fixed in less than 3 hours from the time I called! My washer is running so smooth again, and the technician even taped up the lid on the washer because it was not bolted on appropriately (something I didn't even ask him to do)! They really went above and beyond, and I'm so thankful for speedy service. Highly recommend!