Update after living with our selections for several months…read more.. I wanted to come back and update my review now that we've been using everything for a while. I'm even happier with our choices today than when we first installed them. Kiersten at Chown Hardware in Bellevue was incredibly patient throughout the selection process. She knows the products, listened to what we wanted, and never pushed us toward the most expensive option. Instead, she recommended thoughtful upgrades only when they truly made sense for our project, and every one of those recommendations has proven to be worth it. You also can't know everything about every single item available. If there was something she needed to do deeper divan, she would let us know and do that we could really trust her. The showroom has an excellent selection, but it's the knowledgeable, honest guidance that really sets Chown apart. Months later, everything is working beautifully, looks fantastic, and we're so glad we trusted Kiersten's expertise. Great products. Great service. Great long-term results. Kiersten is a superstar!

My wife purchased our kitchen and bathroom appliances from Chown in Bellevue years ago when we…read moreremodeled our home. Recently, our kitchen faucet suddenly stopped working. I unscrewed one of the parts and brought it into the store, hoping someone could help me figure out what I needed. I was fortunate to meet Sanja Stevens, who immediately recognized the brand and identified exactly what was needed to get the correct replacement part for our kitchen faucet. Sanja was knowledgeable, friendly, and very helpful. Within about 15 minutes, I was on my way home with the things I needed and ready to make my wife happy! Thank you, Sanja, for your excellent customer service and for making what could have been a frustrating experience so easy!

my experience is they do not remotely care about customer service. ADDITIONALLY, too old fashioned…read more I made a conscious decision to shop here. I live in totem lake McClendons & Home Depot are closer to me. I forgot my MAILED coupon, so I asked can I buy this $70 worth of stuff and bring the coupon and receipt next time and you adjust the receipt?? NOPE. can you just give me the $5 off NOPE. AT gas $5 a gallon they told me to go back home and come back. I said NOPE, IF YOU DONT WANT TO PROVIDE customer service makes no never mind to me. I will just go elsewhere. now they wasted good will and I won't go out of my way to support them. I didn't know they can just afford to not care about customer service. lucky them. p.s. if they would be modern and just tie the coupon to the phone number like McClendon does I wouldn't have to remember it!....welcome to the 21century

Stay away from this Ace Hardware, couldn't care less about their customers. They come up with any…read moreexcuse to not allow returns. I bought an $800 electric lawn mower and the first time using it I found the self propulsion was defective. I brought it back to the store within 2 weeks of purchase and was told that because it was used I can't exchange it. I said, "of course it is used, how else could I have found out it was defective." Then they said they wanted to take it in the back of store and test it out. I agreed. 40 minutes later the manager came back and said the machine and box is covered in oil and so it wasn't returnable. I told them it can't be covered in oil it is an electric mower and they don't use oil. Then he said, exactly you must have put oil in it. I adamately denied this accusation and they then said well we won't exchange it and I would have to go through the manufacturer. When I got home I inspected the machine and the box and there was no oil. So clearly they are too lazy to take care of their customers because they don't want to do the paperwork to send it back to the manufacturer as defective.

MI True Value is a great store. They staff is knowledgeable and friendly. The store always has…read morewhat I need for home and garden projects. A true asset to the Island.

I wanted to update my 10-year-old review,…read more Friendly and helpful service! This True Value is a great local resource for picking up loose hardware like screws, nuts, and bolts at reasonable prices. While it might not always be the cheapest option, it's super convenient to have nearby for quick DIY needs. Also a great spot for key duplication. A solid neighborhood hardware store!

Been here several times; so handy and perfect walkable location. Staff helpful but not pushy.read more

I come here whenever I need something they sell. They always have what I need (in the past year:…read morepaint, glue, tape, screws, holiday lights, and light bulbs). The employees are always friendly and helpful. It's local, which I prefer to shop, so I will continue shopping here.

Madison Park Hardware is our go-to spot. They have the best service. 9 out 10 times, they have…read moreexactly what we need. For the few times they don't carry what we're looking for, they have a suggestion on where to get it.

I have been going to the Madison Park Hardware store for 40 yrs, almost my whole life. I like…read morehaving a store where I can talk to people. Most big stores people just look at their phones. For a small shop they have a good selection. If you live within 3-5 miles of Madison Park this is the spot for fix it items. Thank you very

UPDATE JUNE 12, 2026:…read more This is a shout out to three of their employees, Michael, Jackson, and Brooks, for being especially helpful in helping me to find what I want at the Bellevue Home Depot today.Theirs was a contrast to employees who usually just say "if we have it, it would be in this aisle," and then go on about whatever they were doing. UBERUPDATE JUNE 13, 2026: This is an additional shout out to their check-out employee, Nam, for her over the top assistance at the checkout counter today, including going out to fetch a cart. And also to Brooks (second day in a row) for assisting me in helping me to determine if my slightly used dumpster find 2017 Ryobi reciprocating saw works (it works), and also helping me to determine whether to buy their Ryobi battery/charger starter kit special for $99 and get a new Ryobi power tool at no additional charge, or get the six in one package of Ryobi power tools for 199 bucks, which also includes two batteries and a charger. (I chose the latter) Give both Nam and Brooks a raise!

If you know a Home Depot you know them all in terms of layout and product offerings. I had been…read moreavoiding going into any Home Depot, but especially this one, for years but its been over a decade and we needed some gardening supplies so we figured this location would be the best. While there were no familiar faces, I was both amused and irritated by the blatant customer-avoidant behavior the store associates displayed that day. I watched one gentleman turn into the aisle my friend and I were in, look up and see us, did an immediate about-face with military precision and quickly retreated as fast as he could. Another walked by us, made brief eye contact, and then pulled out a piece of paper from his apron pocket staring at it as though it was the most interesting paper in the world. We checked out in the garden department with our bags of soil and little pots. The soil we bought had one of those easy to open tops that you just have to pull on. The cashier lifted the soil bag right at that spot tearing it open. My friend saw it but I didn't until we were loading the bag into the car. I shouldn't be surprised but I am disappointed.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

The store had most of the Items I needed at reasonable prices. There are not too many hardware…read morestores in the area and they have a good variety of goods and services.

True Value Hardware is a small hardware store located in an unassuming strip mall. As far as…read morehardware stores the selection is limited and has enough for the nearby apartments, but not for any moderate home improvement projects. Keys, light bulbs, picture hanging hardware, and other light items that will be helpful and a variety of holiday seasonal items. My experience was very focused. I came in for some specific items, nails and screws, so it was very quick in-and-out. No one engaged me in the beginning. The employees talked about the football game that was on the radio and I checked out quickly. There was no animosity, rudeness, or issue. I found the whole experience to be very efficient.

Super helpful staff. I understand the feelings of those who gave 1 star reviews. The manager is…read moreno-nonsense. She is super knowledgeable and direct. This can rub some people the wrong way. If you have a question about home or garden improvement, she is the go-to person. You will get the right answer every time. They do great work with paint. The store has a good variety for home and garden. Naturally it can't keep specialty items or lumber. The store footprint is too small.

We recently needed to return a defective garden hose purchased from Ace. Unfortunately, we no…read morelonger had the receipt for the purchase or the hose packaging. The staff at Ace, in Kirkland, did not feel comfortable making a straight exchange or crediting our account without any documentation. However, they offered to repair the hose without charge and, throughout the process made every effort to treat us professionally and courteously. The fix offered worked well. We are grateful or their efforts and would not hesitate to recommend this store to our friends.

Excellent customer service Renee the manager is a lovely human being and very helpful and…read morepassionate about her job I ended up getting a Weber grill and I really enjoyed the whole buying experience