Thank you Hans for your work fixing my clutch on my 2001 Passat! When you referred me to get my shocks done, I apologize for making you sound bad, w/my online review! I ended up getting a bad shock and it went away with time...a long time! I will still refer your business because of my sincere gratitude of taking care of my clutch! Family business' are AWESOME! THANK YOU for your honesty and the value I was able to take with me! read more

I live across the street from this shop... pulled out of my garage and realized my tire was flat. These guys were so nice to put my spare on for me so I could be on my way without waiting half a day for AAA. They also gave me a good recommendation for a tire place nearby. Thanks again! read more

Hans is NOT Honest STAY AWAY this mechanic shop will fix everything but the problem. I have a 2013 VW Jetta . Replacing expensive parts that did not need fixed. I took it in for trouble shooting sticking breaks they replaced the master cylinder and brake booster and brake peddle when all it needed was new hoses for the brakes. They REFUSED to give my car back for TWO WEEKS. Gave it back with almost 300 more miles on it and 2 additional lights on. I've only put 600 miles in my car since I bought it. Charged a couple thousand dollars and were extremely condescending and rude to me. Returned with substantial interior wear and tear absolutely filthy. These horrible humans should NOT be in business. DISHONEST read more

If you live in West Seattle and have a VW, Audi, Karma Gaia, etc. these guys should be your go to for general maintenance and repair. Not to bad to get in and work is done quickly. Knowledge. I have used them for run or the mill stuff like coolant flush all the way to complete dash and heater core tear down. Joe and Hans Jr. communicate well, have found other issues that they brought to my attention before they became problems, and have saved me $$ on alternative repairs and parts. They are not cheap, but they are worth the $$ if you have a car you love or that you want or need to keep running smoothly. read more

Hans Auto Car Repair - Auto Repair Near Me - Seattle, Washington

My 2010 Jetta had the ABS warning light on. I took it to Han's and they said that they had to replace the right rear ABS wheel sensor. I agreed to them proceeding with the repair. They replaced the sensor for $800 and then called to tell me that it was not the problem. They said that they now needed to replace the ABS module which would be about $3,000. I decline their generous offer and will look to have it repaired elsewhere. read more

I bought a 59 vw the owner had taken to hans and it ran really well its tuned perfectly now if I could fix the floor boards

Unfortunately I can't leave zero stars. Took my car in to have the air conditioner fixed. Hans replaced the compressor with a cheap, Chinese made unit that made a loud, whining sound and cooled intermittently. When I took it back, they told me the noise was from the alternator, which they replaced. The noise and was still present after this and I declined to take it back to Hans again. Two other shops were able to easily diagnose a bad compressor and I had it fixed elsewhere. Hans declined to refund any money but I did get my credit card company refund half of my payment and I filed a small claims action against them for the rest. I would avoid taking my car here for any service, there are many more honest shops in Seattle. read more

Hans Auto Car Repair - Review of cheap, Chinese made compressor Hans installed instead of OEM unit as promised. - Auto Repair Near Me - Seattle, Washington

So impressed with the customer service excellent work, high value for the cost. Highly recommend these folks to anyone with a VW or foreign vehicle -super grateful! read more

I was on a road trip from CA all the way to Vancouver an oil light came on. I called them made an appointment and brought my car there. They are very knowledgeable with Audis and because they knew I was traveling back home they suggested me to replace the tires. They were concerned about my safety but they didn't force me to do anything, they just recommended me to replace the tires. I spent an extra day there and took my car to a tire place. but at the place they couldn't find my tire keys. (I didn't have any clue about it). I went back to them and they helped me find it with no extra charges. They were super nice. I wish they were in CA read more

Hans is great! They're responsive and have great communication. So fun to see all the VW vans they help fix up and keep running. I have a 20 year old vw golf tdi with a host of problems. But I love my car and Hans has helped me keep it going. Thanks for all the work you've done! read more

My son's '04 VW GTI developed some electrical issues after I replaced a faulty window and gas door switch (the easy stuff). After I assembled it they both worked. But when I took it for a test drive my turn signals, wiper and heat controls would not. I took it to Han's and I got the car back less than 24 hours. Faulty relay switch. Quick and price was right. Thanks again Joe and Hans. read more

Needs to be Zero Took vw in for oil leak in 2022. After a supposedly rebuilt engine because mine was cracked. No invoice for rebuilt, no details on what was done to rebuilt and still leaking oil after 2 years and only 2000 miles. Finally took to another business for checklist of all the things wrong that Hans should have repaired. Requested again for copy of invoice with the new serial number. At home I'll try to find? That is against the law. Forgot to replace engine seal, loose heads, on and on. All this for $3500+ labor and parts charged for and not installed. The other business could not believe the charges or the shiddy workmanship. gain After BBB and AG complaint still no invoice. Off to court read more

Unfortunately I can't leave zero stars. Took my car in to have the air conditioner fixed. Hans replaced the compressor with a cheap, Chinese made unit that made a loud, whining sound and cooled intermittently. When I took it back, they told me the noise was from the alternator, which they replaced. The noise and was still present after this and I declined to take it back to Hans again. Two other shops were able to easily diagnose a bad compressor and I had it fixed elsewhere. Hans declined to refund any money but I did get my credit card company refund half of my payment and I filed a small claims action against them for the rest. I would avoid taking my car here for any service, there are many more honest shops in Seattle. read more

I brought my car in for an oil change. My Audi's Instument Cluster is also 'toast' meaning none of the dials work, no mileage, speed, tach, water, check engine, gas etc. etc. It has been this way for a tad. We talked about this and I told them I had my Instument cluster rebuilt by two places and both failed so my money was reimbursed and the third place (in England...I have been researching this for over a year) knew once he looked at he could not fix it and only charged $50.00 and he paid shipping both ways since he had led me to believe he could fix it. Hans' called me later saying they had an idea and could do something no one else had done. He went on to explain about reading the electrical mapping (or something like that) as everything that didn't work was part of the same ground. Later he called again with some great discovery, sure he had it but would need the car the next day. He led me to believe he had a new answer and could fix it. The next day at 3:00 I called them. They could not fix and told me I had to send it to a specialist who they named. They told me the Instument Cluster had to be rebuilt as the part is obsolete; everything I had already told them. The person they told me to bring it to was one I told them had already tried...I guess he wasn't listening. In the end they charged me over $500.00 to tell me what I had told them when I dropped it off. This was outside of the $105.00 oil change charge. They then tried to get me to try Plan B. I agreed stating I wanted an estimate and contract of warranty/guarantee of their work. The reply was they would not guarantee their work. No Plan B for me. I am glad I met a few honest mechanics, but Hans' is NOT one of them. Charging me over $500.00 to tell me what I already had told them and sending me to someone I had told them I had tried. I am hoping for a call this week and reversal of this charge on my credit card or perhaps claim with the BBB may be in order. read more

I recently took my 2014 Jetta here for some minor repairs, new spark plugs, and a full 80k diagnostics check, and I was blown away impressed with the customer service, honesty, availability, and quality of work completed. They got me in same week, were friendly, called with updates and costs, were knowledgeable, and didn't push extra work, confirming my car looked fantastic despite my lack of regular maintenance on it over 3 years. I now know the only place to take my VW from now on and would recommend to anyone. Thanks Hans team! read more

Nice people. Responsive. BUT problems: 1. oil leak after oil change because the plug wasn't tight. 2. After my 120k service my Jetta sounded worse! I suspected that cheap parts were used. After reading some of the reviews here I'm convinced. So, I'm going elsewhere. read more

You know how sometimes it feels like a tsunami of bad luck happens and things feel overwhelming? I hope your answer is "no" and life is treating you just right. BUT that has NOT been my story recently. One thing after another, then the engine lights started blinking and my not so old car made ALL the funny noises. Hans and company got my Tiguan in quickly and I heard from them by the afternoon....but with the worst news EVER....the engine had died. My car would drive no more. I had to ask if I could call back, because I couldn't hold back the sobs at this point. Poor souls on the other end of the line. Thing is, I could have been treated as just another customer, but the crew were so compassionate and so kind. I do wish this had a happier ending and I got to drive away, but I could tell they wished that for me, too. I want to pay that kindness forward. Please take your car here. They are good humans, doing good things to get us back on the road. read more

Great family company. Been going there for years. Keeps my car running well, and quick fixes when things go wrong.

I've been a client for over 10 years now and it is a pleasure doing business with this shop. They are honest, fair pricing, fast, can get almost any part or any VW or Audi and they work their tails off. Hans Jr and Hans Sr and staff are the best at what they do without overcharging . Good people. Honest business. Bravo. read more

Great company, they stand behind their work. Great customer service. Would recommend using them. read more

Using Hans VW Repair will cost you money, grief, and time. We took our '09 VW Jetta Sportwagen in for basic maintenance and upkeep. What came back to us was an utter disaster. Immediately upon starting the car we got a heavy dose of fuel fumes in the cabin of the vehicle. We figured this might be normal and thought it'd burn off. Upon pulling out and going down the road we were no further than Roxbury when we started to notice that whenever we'd try to accelerate the car would slip and spin out. When we would attempt to brake, again, we would slip and fail to brake correctly. The next day we did a test drive and noticed the same behavior and that the fuel was dropping quick. We ran out of gas and coasted into a gas station. Upon popping the hood and inspecting the engine area while the car was running, we noticed that fuel was streaming heavily out of the fuel filter and subsequently draining to the ground, coating the passenger tires. We believe this is what was causing the braking and acceleration issues, the slipping and skidding. We contacted the owner who replied with a terse couple sentence email telling us to contact a tow company and arrange pick-up and drop-off, which we did. He never tried to call us that day or any day about the matter. We felt the owner was attempting to turn the situation around and at no time accepted blame, responsibility, nor showed remorse. No offer to compensate, even partially. Only the Lyft ride was offered. We were forced to call them. We again had to call them at which point they told us to take Lyft, get our car, and hung up on us while we were in mid-sentence. Hans Auto Car Repair wasn't a good experience for us. The owner's behavior is shocking as a former small business owner myself. You cannot depend on him for excellence nor professionalism; however, there is a bright spot and that is Joe. Joe is a kind and good person who treated my wife and I with respect and courtesy. Joe handles customer care at the frontdesk. read more

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This is Terry from Terrys custom auto works in downtown Seattle I trust Hans a solid group of people I send some costomers to them like Vw work! The specialists! read more

I've taken my car into Hans Auto Car Repair three times already, first time for a tune up, second time for a coil ignition replacement & third for an oil & light bulb change. Each time I've gone in Joe & the staff have been very professional and welcoming. They are very knowledgeable and for my recent visit, Joe let me know that my rear brakes & tires needed to be changed soon and gave me an estimate of how much it'd be for the rear brake replacement including labor fees. 10/10 recommend coming here, their prices are reasonable. read more

Bought a 20 year old eurovan with a check engine light on. Took it to Hans expecting a list of things I should have checked out before purchasing. The mechanic was friendly, stopped what he was doing and plugged obdii scanner to see the codes and gave me recommendations. Turned out I was paranoid. I then scheduled an oil change and an inspection. I am sure I will be coming back. read more

Very happy with service done on my vw Today. Oil change and new wipers plus They washed it and vacuumed it out No charge and no leaving west Seattle !! Thank you Hans VW!! read more

This place is great and I completely recommend having the service for your VW done here. I had my scheduled 80,000 mile work that needed to be done with the vehicle and I called around to the different shops and dealers they had the best pricing and from talking with them they were very knowledgeable. I had a bit of a time frame restriction and once I decided to bring my car to them they immediately started work on the vehicle prepping it to receive parts (I have never seen that before). Furthermore they were military friendly. The total cost was a few hundred less than was quoted by every other place I called. Through their inspection they found a few other issues and called me with pricing. Again I felt the pricing was fair. All said and done I got the car back in much better shape than I left it. They even gave the car a little wash cleaned off the caked on brake dust. I was very pleased with how the shop talked to, treated me and the work done was top notch as far as I am concerned. This is a safe and good place to bring your VW Thanks for reading read more

If you have a VW and live near Seattle this is who should be working on your car. They are amazing. The go above and beyond every time they work on your car. It comes back clean, the repairs are done on time and many time below estimated cost. This is how auto repair company should be run. read more

These people should be ashamed of themselves. My fiancee brought her TDI Beetle in here because she'd developed a fuel leak. Hans quoted her the ridiculous price of $1750 to fix the problem. Luckily, she was suspicious, and didn't take them up on their generous offer. Turns out, I was able to fix the problem myself, in my driveway, in one hour, at the total cost of $10 in parts $10 for the part plus one hour labor, does that mean that Hans VW charges $1740/hour for labor, or does it mean that they're lying crooks? I don't know, but that might be something you should ask them, if you're bringing your car in for service. read more

I've gone to Hans a couple of times now for random parts for my '79 bus. Nothing major, mostly interior/cosmetic pieces - and no problems, until today. I went in, looking for a window crank and a driver's side reflector. I can get both parts online, but they're relatively inexpensive, and the shipping would likely be as much as the parts - So I figured I'd swing by Hans'. Joe was the guy that helped me, and he had the window cranks on hand and said he could order the reflector for me, and that it would be there in a couple of hours. He went out to look at the bus to make sure we were getting the right part/color, etc. I paid for everything, and said I'd be back later in the afternoon. I returned, and my part was there. Or rather 'part' of my part. He only had the lens, not the mounting bracket or any hardware. I was like, 'where's the rest of it?' and he said that's it - that's all I asked for, so that's all he ordered. I told him no, that I was there when he looked up the part on his computer, he said, 'Amber lens, black base' and reminded him that he went out to look at the bus (with me) and the entire unit was not there, etc... He immediately started yelling, and said that he was 'only trying to help me' and asked if I wanted my 'damned money back' It went on from there, but suffice it to say that yes, I got my money back and will NEVER GO TO HANS AGAIN for either of my VWs, and would NEVER recommend them to even my worst enemy. STAY AWAY! read more

AVOID!!!! After $3000 in "repairs", the warning, stop engine light still comes on and stays on. They said "just top it off with water". Did that, still no resolve. They also broke the interior face plate and they told me "it is not our fault" and they will replace it, if they found a used one locally. They offered to put in a new one but it will be at my expense. I was bullied by the abrasive mechanic slash manager and feel terrible about spending my money there as well as question the quality of the repair. Don't let your mother, sister, wife, friend or enemy go to Hans, ever. PS. I sat on this review for a couple of months and waited for them to make good on the promise to replace the face plate, left multiple messages and still has not happened nor have I received a return phone call. I also took out and edited some very strong and unkind comments... they made me so very mad. Futhermore - his prices are right in the ballpark with the dealership, not that much better. Looks like I will be going back to the professionals. read more

Hans specializes in Volkswagen service and repair. Yes, there really is a Hans, and a Hans Jr. General service (oil changes, tune ups) are on par/slightly less than the dealership. I've gone in for a few oil changes, regular service and a couple of repairs. Each time I felt were fair in price and completed in a reasonable time frame. I'll be back and would recommend them. One funny thing though - that Hans is a clever marketer. I realized some time after my last oil change that my dealership license plate covers had been quietly replaced with Hans' plate frame. A bit sneaky, ja!? read more

DO NOT GO TO HANS. They have terrible service and charge a lot of money. I could write a book on the issues I had with them, but suffice to say my car is worse off now then when I brought it in....and they charged me a lot to have it this way! My car is now smoking..and it wasn't at all when I brought it in. I had tie-rods replaced and my car was pulling to the right really badly when I picked it up. I took it to another shop and they said that the bolts holding the tie rod in place were never tightened! This could have been a serious incident. I wrote a formal complaint to the attorney general and copied them on the letter. I also put a complaint in with the BBB. I asked them for a full reimbursement (minus the parts) and they refused. You have been warned. If you value your car at all, stay away from Hans at all costs. trust me. read more

Hoping to take advantage of the extended warranty purchased at Carter/Subaru in Ballard, I took my '05 Jetta to the dealership to have the very jerky transmission diagnosed and treated. Instead, I was told there was no problem and charged $100. After a second visit to the dealership and then another to an independent mechanic - I was told the transmission was going out, but they couldn't predict when it would finally go. I had resigned myself to an inevitable transmission replacement. Luckily for me, I ran over a curb and happened to stop into Hans' to have him fix the plastic under the bumper. While he was fixing the car, he diagnosed the transmission as missing 3 out of 4 bolts and having a terrible leak. He fixed the bumper AND repaired the transmission. All for a very reasonable price. The car drives like a dream now! I will never take my car any where else. read more

This is the shop to go to for VW Bus, Vanagon, and Eurovan work! I drove by this place for years and always saw sweet camper vans parked out front, which looked promising. Finally got my own Eurovan Camper and this shop was recommended to me, and I am so thankful to have Hans as a resource now! Both Joe and Hans are, professional, communicative, and always a pleasure to work with. Their experience allows for quick diagnosis, access to parts no longer manufactured, and knowledge on rebuilding hard to source parts. In the short time I have owned the van, they have completed routine maintenance, oil change, and a few electrical repairs- fixed a power window, cruise control, horn, and windshield sprayers. They gave me the confidence this new to me van could conquer a 3k mile road trip without leaving me stranded, and it didn't! While maintaining these old and loved vans is not cheap, Hans provides excellent value with deep knowledge and experience. Highly recommend! read more

OKAY. So, for the second time in a month I've had to drop my car in with Hans. This time, I started my car hoping to head to work and, instead, I was greeted with a battery light on my dash. Unsure what it would mean for my day, I consulted my handy-dandy manual. Diagnosis: Alternator/Generator/Belt. me: "Fuck". So, by now, obviously, I've got Hans on speed dial at this point after the last debacle. He directed me around my engine and advised me to bring it in. Since towing it in wasn't an option this time (financially), I drove it in. He offered me a used part and made it easier for me to get this taken care of. Definitely not the time for this to go wrong, but Hans lessened the blow. Thanks guyyyyy read more

I was charged over 1000 and car broke down due to what i had paid to fix about 100 miles later. Would not recommend.

After almost six years of owning a 2003 VW Passat, we decided to try out a mechanic other than the super-convenient dealership shop we'd been taking it to. (I know, everyone says don't take it to the dealer, but they're so convenient and have great customer service, so I stuck around). Hans was a stupendous change of mechanics for us! The heater that our dealership crew told us would be $1600 to fix was $250 at Hans' joint. Then the rear brakes we needed - also a great job. He told me immediately to get new tires - and he doesn't sell tires. I got 'em, they make such a difference. Then my car had another issue which ended up being a vacuum problem - just $150. He's changed fuses and lightbulbs in my dash for free, and I swear when I pick it up (always same or next day) the car is washed and vacuumed. Hans Sr. works on the old VWs, and Hans Jr. works on the newer ones. They are both easy going, friendly, and great to work with. As long as I still own this Passat, I'm taking it to Hans. read more

I'm happy with the renewed zippy feel of my Jetta. Hans put a new Air Flow Meter in my 1998 VW Jetta ($225 for part) and changed the vaccum line and 2 belts ($47 in parts). This took 2 hours ($180). They replaced my driver's side floor mat for free and returned my car clean and vacuumed. read more

Hans went above and beyond to help me. I will be loyal going forward, absolutely. In addition to being straightforward and honest, as well as extremely competent and knowledgable, Hans took care of an issue that could have cost me hundreds at another location, but he just "snapped" it into place because he could. The integrity above exploitation for $ will resonate with me forever going forward. Thank you. Polo read more

I LOOOOVE Hans Volkswagen Repair! I have been taking my cranky 2004 Jetta to Hans for the past few years. I made the switch from University Volkswagen (dealership) to Hans after I caught University VW ripping me off through repair work that was unnecessary and sometimes not even done! I haven't turned back since. My first visit to Hans was a doozey.... The clutch needed to be replaced. Hans said no problem and tackled the repair quickly and efficiently. The repair cost hundreds less than what Carter Volkswagen (another Seattle area dealership) quoted me. A few years later and the clutch is still working as if it were a new car! Each time something goes wrong with my Jetta, I take it to Hans where it is fixed quickly and affordably. The shop is no-frills, but still clean and convenient. Hans Sr. and his son both work together with a team of mechanics to complete the repairs. I can tell they take their work seriously and value honesty. They tell me when work can wait until a later time, keep me informed throughout the repair of expenses and time frames and they've even done small repairs at no charge! I have read the negative reviews on Yelp about Hans. All I can say is that with an auto repair shop, there are going to be both good and bad experiences. However, all of my experiences with Hans have been stellar. My best advice, give them a try and see how things go.... I've turned to Hans time and time again... They consistently impress me with their honestly, efficiency, quality and value. If you have a Volkswagen... take it to Hans! read more