Friendly staff, clean rooms and a great morning breakfast. This is a great place to stay in Eugene. As an added bonus, there is a creekside path right behind the hotel that is great for walks and running. read more

Clean. Excellent customer service. Coffee Joint in next parking lot. Wouldn't leave any valuables in your car. There's signs all over the place that they aren't responsible. Seems like one too many people got their car broken into there. Neighborhood seems fine... read more

This hotel was a really pleasant surprise for amenities and customer service. Everyone I spoke to at the front desk, especially Lilyana was over the top friendly and accommodating. It is far away from the office in Eugene that I work at when I am here, but worth the extra drive. read more

This hotel goes above and beyond. Rooms are clean and bed comfy. They put out fruit and cookies all day (three different kinds). Which is a plus because my husband loves cookies. The breakfast was good as well. It's about 15 min from the university of Oregon but for all the comments saying it's soooo far...you can check the distance before you book. It's really not that far. The only thing that would improve the hotel would be outlets on the nightstands. If we ever visit this area again we would stay here. read more

So to relieve the drama, I'll start by stating for the record that the property, the service, and the price were all pretty much what I've come to expect from Hampton: good enough, though not exceptional. In other words, no complaints. So what's up with the one star? We arrived Friday evening, and parked so the bike on the hitch rack was in the best lit, most visible spot in the parking lot. It was clearly visible from the lobby and, if one cared to look, from the reception desk. Imagine my dismay then, when Saturday morning I found the 1/2 inch braided cable securing it to the rack snipped, and my favorite bike gone. Security camera? Yes, but no coverage of the parking lot, according to the desk clerk on duty. Damage/loss disclaimer signs? Spread throughout the parking lot, natch. Eugene Police? Thank you for your call, please visit our web page and complete the form, we'll get back to you (maybe). Now, perhaps most Eugenians are respectful and considerate people, and would not commit such a brazen crime. However, this inconsiderate act ruined my weekend, spoiled my return to this city after 40 years, and has seriously dented my expectations for considerate behavior from my fellow humans. I mean, I could have stayed at a downtown place, saving some $$ and still maybe not have lost the bike. I certainly do not have any expectations of Hampton, the disclaimer signs and poor security coverage are clear from the start. Still, even a little "wow, we're sure sorry to hear that happened on our property", or "here is a small but thoughtful gesture to show our concern" would not be out of line. Not sure if I will be back to Eugene for another visit. If I do, I will likely just leave at home anything I'd like to keep, and stay in town. read more

Front desk was rude, room was not clean. I asked for extra feather pillows and they said no. Hotel is on the sketchy side of town. Stay in Springfield! read more

I feel kinda bad about giving this place such a low rating because, honestly, the issues are beyond control of the hotel management and staff. Really, the hotel is nice, the staff was friendly and helpful, but that doesn't make up for the fact that the entire property smells like manure! Yes, someone clearly lost the NIMBY battle on this one as the view from all back facing rooms of the property look onto a giant heap of decomposing organic materials. It may not be poop, but it sure smells like it! Even without this problem, though, the location is not a good one to begin with. It's too far away from the University and the central business district to be called convenient. I guess it is close to the airport, but really, who intentionally flies into Eugene anyway? Beyond that, it has all the amenities one would expect from the best budget hotel chain around including free wifi, soft comfortable beds, free cookies upon check-in and free breakfast in the morning. read more

OH.MY.GOSH. Talk about horrible. Okay, I should stop there. The rooms were okay, just okay. the SMELL was UNBELIEVABLE!!! There is a barkdust plant right behind you and apparently barkdust now a days smells like manure!! I really could go on but it isn't good. read more

I'm a Hilton and Hampton supporter, but this location is just not a good place to stay. The walls are paper thin, so you can hear and smell everything your neighbor is saying or smoking (yes, marijuana is legal in OR). The hotel sits on a very busy road and is a bit dangerous if you need to exit the lot and go left as you have to cross two lanes of 35+ MPH traffic that seems to be constant. The Wi-Fi didn't always work and the tweekers that were yelling on the walking path behind the hotel was a bit unnerving as well. :-( read more

This is so convenient for us. They need to staff the front desk a little better on the weekends and around checkout time.

3 stars for the hotel being very clean, updated decor and from the looks of it, a decent breakfast. Walls were ridiculously thin though and I was woken by someone playing the cello at 1:00am. Who does that? Certainly not the hotel's fault - and they did stop them from playing once I called the front desk to complain. Beware of the location - it's a bit of drive from downtown. read more

I should of read the other reviews before going there. Front desk lady was nice initially, and we were talking back and forth to each other until I jokingly offered my American Indian card for a discount. I was tired and a little loopy after driving 10 hours and happened to see my AI card in my wallet upon handing her my AAA card and blurted the comment. She then stopped communicating back to my comments. I stated that I was born in Eugene and haven't been back since 5th grade. No comment from her. She just immediately stated that they are no smoking. I responded that we don't smoke, I have lung issues. No comment from her. She just immediately gave me the keys to the room. Well we went someplace else. read more

I can't say enough good things about this place it's clean even through this covid nonsense they go out of the way to help we are traveling with a 12 yr old baseball team the staff here has let our boys swim as much as possible I want to say that hopefully if you stay you will have the pleasure of metting Lindsey she works the front desk she is an asset to this company she is beyond awesome super friendly and just brightens your day read more

I had a horrible experience with the customer service at this Hampton Inn. At the time I wrote the first review I hadn't even stayed there. I left a message for the manager hoping she would call me back to address the issue. I did get an email from the corporate office with an apology. However, the manager of this location is obviously content with the behavior of the employee. Since the behavior has been left unchecked I have no other recourse except to update my review after I had the chance to stay at the hotel. Yes, they tried to ban me from staying there but I was able to anyway. Unfortunately! The employee lied on me saying that I cursed her out and that my initial review claimed that they didn't wash their dishes or linens. If you read the review I simply asked if they treat their rooms as horrible as they treated me? Well. Since you want to lie and management wants to back your behavior I will let the photos that I took speak for me. read more

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We booked this hotel, because it was close to a trn. location. We had 7 rooms booked. When we arrived we were notified that the pool was closed. (Which was part of the reason we wanted to stay there.) Patti at the front desk was AMAZING, and worked with the Hilton downtown to get all of our rooms exchanged (the have an indoor pool), AND pay the difference in rate!! She was gracious and wonderful! Next time we are in Eugene will & definitely stay at the Hampton!! read more

TL: DR: This literally saddens me to write. Do to a mixture of a miscommunication and bad service, I can no longer recommend this hotel. Considering that previously, outstanding service was the one thing that kept this location in high regard (especially because they are often more expensive than the Hilton Garden Inn, further from Downtown, and next to a smelly waste pile)... losing that service level, which used to be amazing is literally bringing me almost to tears. Previously, I stayed here once in Feb 2011 (at full rack rate purchased at Hilton.com), which was a fine stay, without issue, and once in May 2012, where I had called the hotel, and spoke to Jillian to see if she could price match to Expedia on a non-refundable reservation. She graciously cancelled my previous reservation and booked me at the new rate. I was supposed to stay there again this coming weekend, and was excited to do so. I did file a BRG because the room on Expedia was $20 cheaper than the room at Hilton.com. I didn't feel this was a big deal, because I'm definitely not a BRG repeat offender...In 2012, I only filed one, for one night, as a gold member, with a something like 18 stays and 30 nights in the year. This was the first BRG I had filed in 2013. Rather than contact me directly, the hotel cancelled my reservation (did not call me to notify me, only e-mailed me) and stated that, "Due to the fact that you have, each and every time I had stayed with them, requested a refund, a discount or a BRG, we believe it to be a pattern and we prefer you not stay with us." Clearly it is within a hotels rights to turn away guests for pretty much any reason, but considering I had stayed at full rate in 2011 and not BRG'd but price matched once in 2012, (And only had BRG'd once at a different location), I thought it had to be a mistake. I sent a mail to B. Black, the Assistant General Manager, and explained the situation thoroughly. There had to be a misunderstanding. Miss Black never responded. Not through e-mail, not through the phone. She ignored me, despite my pleas that I was being wrongly accused and that I was actually an advocate of their location, and wanted to continue to be, and I was sure this was all a misunderstanding. Instead, she passed me over to Hilton Guest Services and the Advance Purchase line so that they would rebook me elsewhere, and when Advance Purchase line got her on the phone to discuss, she said that I was actually not being called out for using a BRG as her mail said, but that I had demanded a refund the last time I stayed. Again, that was 100% untrue, and sent a mail to Miss Black to see if she could take a look at the records. That was definitely not me... again, she decided not to respond, and still hasn't responded. It saddens me so much because their service used to be stellar. It used to outweigh the higher price compared to the Hilton Garden Inn. It used to outweigh the distance from downtown, and also, if I'm being honest, the smell, which they can't directly control, due to location. I could have never believed it would come to this, where their previously stellar service has decided that they won't talk to me on the phone or in e-mail to get this straightened out. I honestly hope that their staff and service can get back to where it once was, because they used to be amazing. But with Miss Black as their assistant manager, who uses inaccurate information to reject a guest, doesn't call the guest to notify them (I would have been SOL if I hadn't read that mail or it went into my spam filter), and refuses to try to clear up the innacurate information she has by speaking to the guest directly, I'm assuming they won't be improving in the near future. And for that I am so very sad. I did warn her that I would be lowering my yelp review, not to be "aggressive' or "threatening" or "demanding", but rather because if they are going to treat guests like this, where you cancel them and don't even deign to speak to them to explain (or be explained to), then other guests should be forwarned of their level of service. I wish that instead I could be saying, "there was a misunderstanding, but Miss Black called me directly to resolve, and I stand by my rating..." but that was not the way the hotel chose to approach the situation. I can't say how sad I am enough. read more

When I visit a city that I'm not familiar with, I like to book a hotel that I am. So Hampton Inn is usually quite predictable. This hotel was fine. Clean room, decent size. Location is pretty awful. Busy street with loads of construction and nothing around as far as shops, restaurants, etc...The people in the room above us sounded like they were jumping up and down for hours and this went on from 10pm until midnight. We called down to the front desk, but nothing was done. We couldn't wait to leave. read more

Great staff! Clean and the new bedding is great! Be warned no decent food close, but if you have a car you are good or use the delivery service...the Thai food delivery was amazing! read more

Dated large rooms, way out of the way if you are traveling through Oregon, and not in the best area. We arrived after midnight and had to be buzzed in to the lobby. It was very cold and the front desk lady had us wait for quite awhile to be let in. Once inside we had to wait nearly 30 mins to check in because she was doing her nightly audit even though we were the only customers not to mention tired and cold. read more

Stayed in this Hotel for 3 nights, renovations was underway during the day. Front desk personnel and staff in general were very catering , friendly and pleasing . Every morning free breakfast was hearty healthy bunch , main course changed everyday- of course fresh fruits, oatmeal with choices of nuts and waffle maker was also available. Felt homely away from home ( sorry I forgot the sweet lady's name that runs the breakfast that kept everything replenished). Also the welcome warm cookies are to die for - had 4 of them at check in . Definitely will stay at this place again . read more

The only good thing I can say about this hotel in Eugene, Or. Is that breakfast was included and the beds were comfortable. The room was dingy and needed updating. This hotel was pricier than the Hampton inn in red bluff but the red bluff Hampton was very clean and nice compared to this hotel. I only paid $89 for red bluff and this hotel was $159. With our government discount that the front desk was initially reluctant to give, it brought us down to $117 before taxes. It was just okay. read more

If your hoping for beautiful views from the windows or want to be within walking distance to lots of sites, this isn't the place. But, if you want a super clean, comfy, spacious room for a good price & you've got wheels to get you to the cool eateries & sites, than this is a great place to lay your head for the evening. Plus they have a pretty great hot breakfast in the morning. read more

Not too bad. I liked the fact that it wasn't a busy hotel so it was pretty quiet all the time. I was only there a week, so I ate take out alot. Didn't have a room with a frig or a microwave but if you have transportation, its plenty of places to eat. not in walking distant. The staff was pretty friendly, but I didn't care too much for the breakfast bar. One of the guest got a banana and set it on the table, left it and didn't eat it. I didn't like the fact that the hotel attendant put the banana back. :( I just thought that was unsanitary. the powedered eggs were overcooked as well. I never used the internet service so not sure how well that worked, but the rooms itself were comfy. cleaning service very good. overall, not a bad hotel. read more

To say I'm a little disappointed that they increased their nightly rates more than 200% for marathon weekend would be an understatement. $475 for 1 night and they don't allow/offer late check out for runners. Won't be back for another race at that price. read more

I booked a reservation here without reading the reviews first. So when I went online and saw all of the bad reviews my first thought was "oh crap". However when we arrived to the hotel I was pleasantly surprised. The lobby was super pretty and the hotel front desk were friendly. Our room was nice and the only 2 negative things I could say about this hotel is the walls are paper thin, we heard our neighbors next door and people above us stomping around. Also, the continental breakfast was not good, everything tasted old and dried out...but other than that we had a pleasant experience. read more

If you don't have to deal with a manager trying to charge you extra fee's you should have a decent stay. We booked hotel.com ( thankfully) my sister going away to college this was her first experience booking a hotel. Not only was the M.O.D. Jessica, entirely rude but tried and get extra money from her. 1 we booked a room we didn't receive charged us $10 for an extra cot - (said sofa bed) online. But then, $10 additional dollars because no one made notes under our reservations that my sister made a mistake on the booking reservation. Because she called in the week prior to ask if they could change it. Here's the kicker, there isn't an additional charge when 2/3 people book in the type of room we reserved. So they got her on a technicality. So I stepped in and waited on hold with hotels.com explained the situation to them and got a credit for the overcharges on their end. After driving 8+ hours, it's super annoying. Only stayed one night, won't be back. Good luck if you need to stay here. Breakfast was decent. Room was clean. Bed was comfortable. Ice maker on 1/3 floor read more

Came in and the hotel didn't have the cot they had promised. I am traveling with my four children. So one of us is sleeping on the floor. And the assistant manager didn't seem to care. Cant recommend this hotel. read more

The staff was great. They allowed us to check in early, and were polite and friendly. I even called them for directions while out driving. The pool was nice and our family had a good time swimming. The room was clean and comfortable. The breakfast and free coffee all day were an added bonus. The free wifi was great, and they had direct tv. We would stay there again. read more

Not my first stay here! I really like the Hampton Inn's around Oregon!! Always clean, good rate and nice staff!!!

Friendly staff. Large rooms with extra seating was nice. Loved the free hot breakfast in the morning before I checked out. read more

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I never write reviews good or bad but since there is not much in the way of "hilton affiliates" for those of us that are on business and raking up points, this is for you. I travel for business all the time staying at Hilton affiliates, Hampton Inn, Embassy Suites, etc. I am a Gold member and so far I have always been treated great by Hilton and the affiliates. I stayed at this location December 15-18th 2013, when I arrived somehow I had two reservations instead of one. The worker at the desk did not know how to reconcile or resolve the matter but checked me in anyway. She did comment that she didn't know but would ask her manager. I assumed the issue was resolved and went to my room. I noticed right away that the hallway and elevator were ice cold and the hotel did not smell fresh or kept. The room wasn't awful but not very clean either. The next day the staff was nice. I received a bill under my door the day of check out but when I returned home the second booked room (which I didn't book) showed up on my electronic Concur system. Now if you travel and have to do your expenses you know what a pain it is if you do not have a receipt for a major charge! I called the hotel to resolve the issue and got the "new girl" on the phone. Needless to say as I won't waste your time, she did not know how to resolve a complaint, she did not want to give me the managers phone number and clearly she did not know how to treat a Gold member. My suggestion: If you have an issue immediately call Hilton on the website under "contact" and "customer care" you will receive a case number and a real person will take care of the issue. Since Hampton would not reimburse the second reservation Hilton reimbursed me (or will be) Hampton wanted to give me a FREE nights stay, no thank you. Hilton took care of me when this Hampton would not. Short story my company will be getting money back that they should not have been charged. I would not stay at this Hotel for so many reasons but the main reason is because they do not know how to treat a valued member. In this economy there are to many other good hotels that need the money and the business I'm sure you can find better I know I will. read more

If I could give them a negative I would. I tried to book a room for the night as I had to leave my home due to a violato situation and needed to get my girls out of the home for the night. I'm an upstanding, clean have plenty of money person and I was denied a room due to the meer fact I was a Eugene resident. What kind of business is this!!!! I needed to place to be safe and get my girls out and was denied!! I'm so upset over this. I would recommend no one due business with them. They have no desire to be part of our community and help there own I guess even when they are really good people!!! read more

The Hampton Inn Eugene nails it all! The staff is super friendly and helpful. Rooms are kept very clean and they go out of their way to make sure you have what you need if you opt out of maid service on any given day. There's chocolate chip cookies on your way in every afternoon, and popcorn in your room! The breakfast was always plentiful, hot, available until 10 am (total plus when you're on vacation and wanting to sleep in), and they changed it up every day. The king suite was huge and the bed was, well.... AMAZING!! So comfy, we are looking into the hiltontohome program to see if we can buy one! The pool was clean and the perfect temperature. And lastly, we were right by the elevator and never heard a sound. No noise whatsoever. This is definitely an A+ hotel and will be our choice every time we come to Eugene. Thanks Hampton Inn! You rock! read more

Front desk was not at all helpful. We had a problem with booking online and rather than help us resolve the problem and checking us in, we were left waiting for over an hour before finally cancelling the reservation and leaving. Its a shame this place is under the Hilton umbrella considering the garbage customer service offered. Please stay away and save your time and money. read more

We needed a hotel at the last minute, 2 weeks before the trip, on a very busy weekend in Eugene. My son was graduating UO so while $235/night was excessive for a Hampton that is what I deserve for booking late on a busy weekend. The initial amount was confirmed via e-mail with the Hampton. After three nights I check out and they hand me a $1,550 bill for the three nights. That is over $500/night. I show them my confirmation for $235/night. The lady at the desk was rude and said I owed the $500 plus / night and that was it. Finally after calling an excellent Hilton Honors representative she was able to negotiated down to the confirmation with the hotel. I travel a lot and I have never been treated like this. This place is the most fraudulent hotel I have ever dealt with. Unless you like to be treated horribly and have your money stolen I would go elsewhere. read more

We stayed here while in Eugene for a family reunion. The hotel itself was very clean and modern. The room was wonderful, clean,and had very comfy beds! The staff was polite and the breakfast was the best continental breakfast I have ever had. I would definitely stay here again and highly recommend it. I was a little worried by some of the reviews I had read about rude staff and unclean rooms, but I can assure you that those reviews are way far from reality. read more

Not the best Hampton I have stayed in but it worked. Bed was comfy and room was clean. Little pricey for Eugene.

Smug employee, mildew smelling room, subpar breakfast bar. I love staying at Hampton Inn, but not this one.

We booked 5 rooms here. Everyone of us had such a great experience. We were here for graduation so everything was quite busy and full. But the hotel accommodated every need. 10 minutes from campus, clean comfortable. The breakfast in the morning was the best we have ever experienced for a quick stay hotel!! But the best part was the staff. Every staff member we came in contact with were friendly and went beyond our expectations. Someone is managing the property properly and it show in every way!! read more

My friend and I stayed for three nights. The staff was more than eager to please and asnwered any questons we had trying to connect to the wi-fi in our room. Our room was extremely clean and comfortable. The free breaktfasts were very convenient and very tasty. It sure beats driving around looking for a restaurant for breakfast. Some of the comments about the Hampton Inn complained about the smell (like manure). We did not find that to be so. We really enjoyed out stay and will stay again the next time we are in Eugene. Thanks for the great service. Mary and Chris read more