I had visited this restaurant named Halo-Halo Kitchen and I had the most horrible experience. I am an American and often visit this restaurant with my other Filipino friends, but during this last visit I had the most horrible experience. My American friend, who is married to a Filipina, had ordered a hamburger and French fries. After the order was placed, I inquired about his order and I was told that it would take 5 - 10 more minutes for the order to complete. I mentioned to the owner, Susan Bulos, that you must have just killed the cow in order to cook the hamburger. Apparently this joke was very offensive to Susan as both her and her husband started to treat myself like "garage" as a paying customer for their restaurant.
I had visited this restaurant with 8 people, one customer was coming back to the restaurant for the 2nd time in the same day to meet us and enjoy our company. After I was offended and treated like "garbage" I asked the owner to speak to me. After she made me wait for approximately 8 minutes she spoke to me. I explained to her that I was an offended customer and asked her to make things right and she refused.
I submitted my credit card and she charged me $82.48, ironically the bill said Thank You at the bottom. I am writing this commentary to make sure that everyone understands there may be other underlying issues at this restaurant. As I think about these circumstances I can only ascertain that perhaps the reason Susan and her husband treated me like "garbage" was because they had something to hide, perhaps about their hamburger, their cooking, their food or their sanitary conditions. I looked at my friend's hamburger and it did not look normal. I can't figure out why a restaurant owner would treat a paying customer in a strange matter unless there may be underlying issues regarding their restaurant. I emphasize to EVERYONE reading this letter that I gave the owner, Susan Bulos, the opportunity to make things right, to make a friendly gesture to a paying customer but she REFUSED. As paying customers in a difficult economy, do we, the consumers, really want to be treated this way? I don't think so, which is why I am now promoting another Filipino restaurant in the same area. The name of this restaurant is Casa Filipina (http://www.casafilipina.com/). I urge everyone to go to Casa Filipina instead of Halo-Halo Kitchen. In fact, I feel so strongly about how I was treated, I am going to offer a special online advertising program to the owner of Casa Filipina to make sure that no Filipino or American goes through what I just experienced at Halo-Halo kitchen.
Consumers beware DO NOT visit Halo-Halo Kitchen, the owners have no respect for their customers and I truly believe they are hiding something about their food. I am going to perform further investigation to figure out what they are hiding and I will sure to report back to Maricopa county my findings. In the meantime, do not trust this restaurant to cook food for you family and friends.
Sincerely,
RottenFoodatHaloHalo@yahoo.com read more